Australian Multicultural Foundation, Sydney (AMFS) is intending to celebrate the Harmony Week from 10-16 June 2016 as in the International Hotel Group. Around twenty international leaders from culturally diverse backgrounds, three prominent local community leaders, two scholars, two local politicians and a hundred local representatives are expected to participate along with the ten members of the organisation. The event will run for seven days and will conclude with international music, food, dance, a musical night/concert and carnival. The events will be held at the places around the hotel. The hotel has to provide the accommodation (for international leaders and the organisers only), lawns, conference hall, equipment, transport, and food/tea/meals, light & sound and miscellaneous. You as a programme manager will hold the responsibility of the success to this event. You will critically analyse the work operations which have place taken recently and will make amendments as and where required in accordance to the AMFS requests.
In this part you have to monitor efficiency, the service level, identify quality problems and issues for adjustments, consult with colleagues to improve service levels and new technologies, evaluate emerging industry trends, assess and respond to the opportunities to improve sustainability of day to day operations. You will use the information and data from the case study. Refer to the section ‘Analysis of feedback’.
In this part you have to plan and organise the workflow which includes the assessment of current workloads, scheduling work, delegating work, assessing the work flow and progress against the set objectives, assisting team members and providing timely feedback.
In this part you will demonstrate your learning, to monitor team and individual performance against agreed goals and objectives, proactively share information, knowledge and experience with the team members, challenge the ideas in a positive and collaborative way, and provide feedback, coaching and support to team members and complete and submit workplace records as required.
Three days into the event you made the following observations
In this part, you will need to demonstrate your prior abilities and current learnings to identify and analyse workplace problems from an operational and customer service perspective, initiate action to resolve immediate problem, analyse problems for long term impact, assess and action potential solutions in consultation with relevant colleagues, encourage individual participation in problem solving and follow up action to monitor effectiveness of the solutions.
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