Recruitment, Selection And Induction Staff Support At Coffeeville

Introduction of Coffeeville Cafe's Recruitment and Selection Process

Discuss about the Support the Recruitment, Selection and Induction Staff.

It has been identified that Coffeeville is a café shop located in Melbourne. The current manager named Joe Belfone is not being able to handle the management practices in the proper manner due to lack of time, therefore, in this situation, it has become very important for the organisation to recruit fulltime staff.  With the increasing development and work pressure, the company has decided to introduce the selection and recruitment process for the posts of managing staffs, cleaning staffs, trainers, sales staff, performance monitoring staffs and vendors managing staffs.  The interview process has done on the basis of the educational qualification and working experiences of the candidates.

The selection panel members are Rufus Belcastran, the owner of the company, Joe Belfone and Annie Nguyen the current managers of Coffeeville. In order to identify the appropriate candidate, the selection panel members have decided to conduct a proper interview and introduce it through the advertisement, so that the appropriate candidate will be able to get the information regarding this vacancies.

Depending on the requirement it has been identified that the candidates named Raj Mukherjee and Leila Hussain will be the appropriate candidate for the managerial posts. Among all the five candidates these two candidates have been selected because both of them have working experience for more than five years and aware about the job responsibilities. 

It has been identified that the company strictly follows the code and legislation. Internal standard, as well as the organizational policies such as anti-discrimination, equal pay, employee relation and other rules and regulations, are being followed by the organization.

It has been identified that these two participants namely Leila Hussain and Raj Mukherjee are being selected as they had the good educational qualification and provided the proper answer to the selection panel members, which others did not provide. On the other hand, they are quite confident about their working ability and have great achievement records, which are very impressive.

Depending on the performance management ski, knowledge regarding the position, educational qualification and communicational skills are the important criteria for getting the job. Depending on such qualities the selection panel has selected the appropriate candidate. On the other hand, knowledge regarding the coffee products, ability to develop proper organizational policies, strong customer service skills and community experience are all being verified by the selection panel.

4. After discussing with the selection panel, it has been decided that there will be two interviews round. In the first round, the candidates will be judged on the basis of their working experience, educational skills and personal development regarding skills. Questions can be weighted depending on the answers. In the first round of interview, the questions that will be asked are like

Question categories	Questions	Weight (1-2)	Score (0-5)
		Work history	Why did you quit your job?	2	5
What did you enjoy most about your last employment?	1		1
Education and training	If you were to start over, what would you change about your education?	1	2
Personality, motivation and character	Can you name    some weakness?	1	3
	What makes a great team?	2	4
	Why should we hire you rather than another candidate?	2	5

Criteria for Selecting Suitable Candidates

In order to conduct the interview, the questions will be set on the basis of the working experience, educational qualification and personal development skills. On the other hand, any kind of discrimination regarding, age, sex, religion, country and physical disability will not be appreciated in the interview.

In the questionnaire, three questions have been selected on the basis of score. These three questions are

• Why did you quit your job?
• What makes a great team?
• . Why should we hire you rather than another candidate?

The above questions will be selected for the final interview as these three questions highlight the main three areas about which the selection panel is needed to analyse. By asking these questions, the selection panel will be able to understand if the candidate is appropriate for the job or not.

5. The proper schedule for the interview 

The interview has been conducted on 24^th July 2018 at the "Four season's hotel" in Sydney, 199 George Street, South Wales 2000, 5^th floor. The interview will start at 11:30 A.M. the candidates must be present at sharp 11:00 with all their documents. After the first round of interview, the second round interview has been started at 1:30 P.M with the owners of Coffeeville.

Interview with Kenneth Baldwin

Question categories	Questions	Response	Score
Work history	Why did you quit your job?	I have quit my job as I found this job more interesting. The amount that you are paying has attracted me.	1
Education and training	What makes a great team?	Effective communication, proper relationship and creativity make a strong team.	4
Personality, motivation and character	Why should we hire you rather than another candidate?	I have the quality to manage the multiple tasks. I am self-directed. I can motivate my team towards achieving goals and objectives.	3

Questions	Applicant answer	Score
How much notice do you have given?	I have not given any notice.	1
When can you start?	I can start from next day.	1

Interview with Jenny Dubb

Question categories	Questions	Response	Score
Work history	Why did you quit your job?	I quit because I was not able to adjust to the organizational culture of my previous organization. I have faced bullying and stress.	3
Education and training	What makes a great team?	A great team is about innovation, creativity, enjoyment and togetherness. In my point of view, I am able to develop a strong team.	2
Personality, motivation and character	Why should we hire you rather than another candidate?	You can hire me I am quite good at communicating with others. By using this quality of mine, I will be able to deal with the employees as well as customers.	4

Questions	Applicant answer	Weight
How much notice do you have given?	I have given the notice of 15 days	3
When can you start?	I can start in 15 days.	4

Interview with Jane Fonda

Question categories	Questions	Response	Score
Work history	Why did you quit your job?	In my previous job I wasn’t able to apply my innovation as it was already well structured.	3
Education and training	What makes a great team?	I believe a strong team can be developed through coordination, interaction, positivity and innovation.	4
Personality, motivation and character	Why should we hire you rather than another candidate?	I believe I have the good quality of communicating people. I can easily blend myself in any situation. By using my previous working skills, I will be able to deal with the challenges.	3

Questions	Applicant answer	Weight
How much notice do you have given?	I have given the notice of 2 months,	1
When can you start?	I can start in 2 months.	2

Interview with Raj Mukherjee

Question categories	Questions	Response	Score
Work history	Why did you quit your job?	I have quit my previous job because I wanted to contribute more to my community through my job. I will apply more innovation in my activities. I found this organization appropriate for me to develop my career graph in a better manner.	3
Education and training	What makes a great team?	I believe commitment, trust and active communication among the team members can develop the great team.	4
Personality, motivation and character	Why should we hire you rather than another candidate?	I have the experience to work in a team. I have the required experience, and I am aware of my responsibilities. I love to take the challenges and using my creativity I can overcome the challenges. By using my good communicational skills, I will be able to manage the need and demands of the customers in a proper manner.	5

Questions	Applicant answer	Weight
How much notice do you have given?	I have given the notice of 1 month,	1
When can you start?	I can start next month	2

Interview with Leila Hussain

Question categories	Questions	Response	Score
Work history	Why did you quit your job?	In the previous company, I worked as a café manager, where most of the time I used to handle sales regarding issues most of the times. Due to this reason I was not getting proper chance to apply my innovation in the management practices. When I get to know about this post, I found it quite exciting and I applied for the post.	4
Education and training	What makes a great team?	I strongly believe that team is the combination of diversity, capability, adaptability, bonding and relationship. In order to develop a strong team, proper motivation is needed, which will reduce the discrimination. An effective team leader can make a great team by involving each team members in the workplace depending on their expertise. This will increase the confidence among the team members and will help to welcome the creativity in the team.	5
Personality, motivation and character	Why should we hire you rather than another candidate?	I believe I have the strong analytical skill, which helps me in the case of dealing with my employees in the proper way. I am totally aware of the current coffee market and its opportunities. Not only increasing the sales but also employee satisfaction is my priority. I can deal with the extreme challenges for achieving the ultimate target. I also believe that my skills will help me to introduce exiting sales programs which will be beneficial for the company to increase its business revenue. Using my mentoring, and training skills, I can develop a strong team.	5

Questions	Applicant answer	Weight
How much notice do you have given?	I have given the notice of 1 month,	1
When can you start?	I can start next month	2

 After analysing the entire interview process, it has been identified that Raj Mukherjee and Leila Hussain are the two appropriate candidates or this post.

To: [email protected]

Subject: questionnaire regarding the candidate information

Respected sir,

Myself Joe Belfone, I am current café manager of Coffeeville. Your name has been selected as a referee for Raj Mukherjee who is presently working in Compass Group. I am writing this letter to ask few questions to you so that we can get the clear information about the candidate. Kindly feel the below questionnaire

• How long you know Raj Mukherjee?
• Do you have any idea why Raj Mukherjee has left his previous job?
• May I know the job responsibility of Raj Mukherjee in the previous organization?
• Is there any kind of issues faced by the candidate?
• Is Raj Mukherjee able to supervise the employees in the proper manner?
• As a manager, it is very important to have the ability for dealing with the conflicts. Do you think Raj Mukherjee can do it in the right manner?
• Can you tell me the strength and weakness of Raj Mukherjee depending on his previous work?

To: [email protected]

Subject: Questionnaire for candidate information

Respected sir,

I am Joe Belfone, and I am the café manager of Coffeeville based in Melbourne. I have selected you as the referee for Leila Hussain who is presently working with your organization. This letter is being sent to you to ask some question regarding Leila Hussain. Kindly feel the below questionnaire 

• 
  How long you know Leila Hussain?
• Do you know why Leila Hussain has left her job?
• Do you have any idea regarding the job responsibilities of Leila Hussain in McJoe’s Café?
• I have got to know about some disappointing situation faced by Leila Hussain, is that true? Can you tell me in detail?
• Do you think Leila Hussain can easily supervise the employees?
• Do you think Leila Hussain is able to handle the conflicts?
• Depending on previous performance, did you noticed any kind of strength and weakness of Leila Hussain that can help us with achieving our goal?

Thanks and regards

Joe Belfone

Café manager of Coffeeville 

2. 
   After the completion of the process, it has been identified that the two candidates namely Raj Mukherjee and Leila Hussain have been selected by the selected panel members. Emma Belcastran, Annie Nguyen and Rufus Belcastran are the three selection panel members who have appreciated the strong leadership qualities of these two candidates. In the first and second round interview, both the candidates have provided the appropriate answer, depending on which there personal and professional skills have been judged by the panel members. After the long negotiation process, depending on the job experience and ability to face the challenges the candidates have been selected. Being a part of the selection panel, I have tried to analyse both the personal and professional skills of the applicants. At the end of the selection process, we focused on the communication skill and knowledge regarding the coffee industry as the main criteria for selecting the candidates. As per my knowledge both of them are aware of this industry as they have worked with similar organizations before. 

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