The practice in which people exchange information, meaning, and state of mind through non-verbal and verbal messages and which is face-to-face message is what is referred to as interpersonal communication (Beebe et al., 2014). Interpersonal communication is how the language is conveyed and the nonverbal communications sent in a tone of gestures, facial expression, and body language.
Whenever people are communicating, the listeners will respond to the message delivered to them. The response of the audience enables the speaker to learn how the audience received the message. The message from the recipients which allows the speaker or the sender to know how accurately the message was received is referred to as a feedback. Feedback could either be in the form of facial expression, in which the audience respond by using facial expressions or in the verbal form in that listeners respond by commenting (De Janasz et al., 2014). For instance, when the audience does not understand what the sender is conveying, the audience will show through facial expression. Also, when the audience is clearly and accurately getting and interpreting the message, their facial expression will point out.
The interpersonal communication skill of feedback is very crucial at a place of work. The employees and the managers ought to have effective feedback skills. For instance, the employees must show the manager that they have not understood the directions given or offered to perform an individual task. The worker should signify any misunderstanding through verbal feedback (Baker et al., 2014). Verbal feedback is more effective in that the sender repeats instructions immediately.
Interpersonal communication skill is the process in which people exchange information face-to-face. One of the interpersonal skill is feedback, which is the way the audience convey the message to the sender on how they have received the communicated message. Feedback is crucial in the workplace because it enables a fast flow of work.
Baker, A., Perreault, D., Reid, A. and Blanchard, C.M., (2013). Feedback and organizations: Feedback is good, feedback-friendly culture is better.Canadian Psychology/Psychologie canadienne, 54(4), p.260.
Beebe, S.A., Beebe, S.J. and Redmond, M.V., (2014). Interpersonal communication: relating to others 7th edn, Allyn and Bacon, Boston.
De Janasz, S. C., Crossman, J., Campbell, N., & Power, M. (2014). Interpersonal Skills in Organisations (2nd ed.). North Ryde, N.S.W.: McGraw-Hill.
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