You are the Business Owner and General Manager for OZMarket. This business provides marketing consultancy for a range of business in Australia. OZMarket is located in Sydney NSW. OZMarket employs approximately 20 permanent staff and casual and part time as required. Robert and Linda have worked as OZMarket for the past four years. They have enjoyed a good working relationship and have socialised occasionally at mainly work functions. They were invited to work on the Organizational Development Plan (ODP) Project named New franchisee opportunity for Belrose (NSW) and they were excited by the challenge it presents and the chance to be integral in the development of the organization. Linda, the business analyst, has worked on the OZMarket’s business strategy project and as such, feels that she has proven her skills and has more experience than Robert. Robert has less experience than Linda but is adept at collaborative problem solving and team development activities, being a HR specialist. You have noticed that there is an increase amount of tension between the two. Milestones in the project are being affected, Senior Management have been notified and you need to address the situation.
Part 1: As the General Manger organize a In house brainstorming session with Linda and Robert regarding ODP project and determine:
1. The agreed objectives of ODP projects.
2. The change management strategies.
3. The Communication strategies.
4. The roles and responsibilities of staff involved in the project. Templates are attached for students to take help from.
Part 2: Organize a formal meeting for Implementation of the organizational development plan and the following agenda items should be discussed in the meeting :
1. Developing the team.
2. Managing conflict in teams.
3. Solving problems. Write a report after the meeting including :
Discuss the approach by which various team members are encouraged to participate in the meeting.
The team development and training activities undertaken to develop the team and problem solving approach. How groups are facilitated to express their problems and the management approach to conflict resolution in the meeting. What sort of interventions are in place to avoid conflict and the alternative course of actions available in the organisation development plan.
Part 3: Prepare a survey to gather feedback on ODP and to identify the following:
Any loss of support of ODP and activities.
Evaluate the interventions in the ODP.
Check senior management ongoing support of ODP.
Evaluate the ODP in terms of cost benefits including opportunity cost.