Success Criteria For Implementation Of The Academia Restaurant New Outlet - Essay Analysis.

The assignment require you to develop an Operational Plan.

The restaurant known as Academia Restaurant has been operating for the past ten years arj nas been trading successfully. The restaurants shareholders have decided to expand and open up a second outlet within a year. with the intention of set up a franchise if the operation is successful. 

You have the position of senor manager and you are required to develop an operational plan to meet your expansion goals in 12 month. 

In order to successfully complete this assignment it is necessary to show that you have done both formal and informal research into the envirorrnent that the new outlet will be situated in and made plans and recommendations accordingly.

Services and facilities provided to customers

The Academia Restaurant is looking forward to open its new branch in Philip Island, Melbourne. The hotel should be structured with 20 rooms for living, a big hall for dining room, bar, conference hall, party hall, and a swimming pool. The focus should be given on the quality of service provided to the customers so that the profitability of the enterprise increases by attracting good strength of clients towards the new outlet of the restaurant. The purpose of this paper is to analyse the success criteria for the implementation of the Academia restaurant new outlet.

SWOT analysis

Services and facilities provided to the customers in terms of food, living, swimming pool, bar, conference and party hall, and others

Providing services and facilities provided to the customers at lower cost than their competitors

Proactive action plan for the risks identified associated with the working of the operational plan of the business unit (Raz,  Shenhar, and Dvir, 2011)

The methods which are used for collecting, analysis, and organization of the resource information are discussed below:

Interview: The face to face conversation with the top executives helps in identifying the requirement and improvement they are looking forward in the development of the new Academia restaurant outlet.

Questionnaire: The deployment of the questionnaire with the professionals and experts helps in identifying the strength and weaknesses of the enterprise (Patanakul, 2010)

Focused Group: The designing of new policies and procedures can be developed by taking consultation with the focused group of the organization

Market analysis: The analysis of the market helps in identifying the trends and technologies adopted by their competitors. It helps in taking decision to adopt new and improved version of the technology implemented in the construction of the restaurant plan (Otieno, 2014)

Operational plan for purchasing resources and selection of staff

Identification of success and failure criteria

The success and failure of the project can be measured on the following criteria:

Incorporating new technology in the construction of the restaurant to remain ahead of the market competitors (Kharaiweish, 2013)

Providing roles and responsibilities to the employees according to their skills and expertise so that they can give best of their capability

Improving strength of customers towards the enterprise

Analysis of the Feedback report collected from the employees and the customers (Halil, Nasir, Hassan, Shukur, 2016)

Analysis of the services and facilities provided to the customers

Analysis of the increase in the profit of the enterprise

Improving the work efficiency of the employees

Increasing level of satisfaction of the customers

Completing the project within approved cost and time

References:

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