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1. Describe in detail your role in influencing groups and individuals throughout your organisation / department. Include all aspects that you feel are important to building positive role modelling and effective communication and consultation processes.

2. Describe your involvement with workplace culture improvements.

3. Describe how you demonstrated an understanding of global environment and new technology throughout your work activities.

4. Describe 2 (two) situations where you have had a leadership role in a consultation and decision making process in your company. Include details regarding the considerations you embraced, their effect on risk management, timeframes involved and issues involved.

5. Describe how you ensured your conduct and performance built trust and support of both colleagues and those to whom you report.

Main Session

Session Plan

Key points

Training aids/tools


Learning check


Open session: introduce tutor, give general overview objective of the information session, and introduce them to the main topics to be covered. Give them a reason to be in the session and how it will be of values to them.

Providing a motivating reason to be engaged in the information session.

Handouts showing session structure and the topics to cover notebooks and pens

10 minutes

Confirm that the team understands what the whole session will be about. Make sure they are motivated for the day.

The members understand the meaning of organizational goals, need for organizational goals, the meaning of the terms professionalism, and ethics.

Recording what is and what is not the organizational goal, what is and what not professionalism is, and what is and what is not ethical.

30 minutes

Ensure that the team is motivated to do the exercise and members are engaging actively. Make sure team members understand the meaning of each term in the context of the organization.

Main Session

Understand the organization's objectives.

1. Marketing competitiveness

2. Customer satisfaction

3. Quality product/services

4. Profitability

5. Bigger market share

6. Employee satisfaction

Recording, note taking and questions and answer session. The members will be required to ask me a question on organizational goals which I should explain to the extent they understand.

60 minutes

Ensure that the session is interactive to the extent possible.

Check that each member understands the main objectives of the organization and that they are ready to be identified with them.

I should make sure they appreciated the need for these objectives in the organization.

Before proceeding I should make sure that they are motivated to achieve the organizational objectives.

Appreciate the values of the organization:

1. Integrity

2. Customer orientation

3. Innovation

4. Teamwork

5. Respect

6. Drive

Recording, note taking and questions and answer session. The members will be required to ask me a question on organizational goals which I should explain to the extent they understand.

60 minutes

Ensure that the session is interactive to the extent possible.

Check that each member understands the core values of the organization and they are ready to be identified with them.

I should make sure they appreciated the need for these values in the organization.

Before proceeding I should make sure that they are motivated to achieve the organization values.

Understand the organization standards:

These are standards that must be observed by the organization through the employees. Such standards that the organization needs to adhere to are:

1. Accounting standards

2. Quality standards

3. Health and safety standards

4. Performance standards

Question answer: I will be asking the team members on the standards that are likely to affect to affect any business organization. Participants are expected to take notes on the discussion. This will be a discussion session.

60 minutes

Ensure that the session is interactive to the extent possible.

Check that each member understands the standards that are likely to affect the organization operations and they are ready to observe these standards

I should make sure they appreciated the need for these values in the organization.

Before proceeding I should make sure that they are motivated to achieve the organization values.

Understand their roles as professionals. And how they can be model professionals:

Use of lectures with note-taking. The lecture will be more of a motivational talk to the team.

60 minutes

Make sure that members understand their role as professionals in the organization. How they can be a role model in the organization. Ensure they are motivated and encouraged to be identified with their role in the organization.

Understand the following terms as expected by the organization.

1. Understand environmental management

2. OH&S

3. Product safety

4. Service

5. Values and ethics

Roleplay, every member to explain their perspectives on the terms. Write them in their notebooks. Group discussion.

60 minutes

Make sure the team understands the terms and how they relate to the organization.


Q1. In the organization, I have a role in being a person who other people can look up to. Leading by example then the others follow. Being a role model means that I am exhibiting the core values, objectives and organization standards.

  1. Positive role modeling

Perry (2009), outlined approaches used by a positive role model: attending to the little things, making connections, maintaining a light-hearted attitude, modeling, and affirming others. She gave the importance of role modeling especially to the learners who need to see and learn by example. She termed this a social learning theory. As a positive role model, these are the aspects I strive to show to others so that they can emulate them.

As a role model I should be:

  1. A good listener – Giving them attention plays a role in making them realize the value of interdependence between them and how each one of them can contribute positively to organization building.
  2. Having confidence – Showing confidence no matter how difficult the situation is by giving them hope of emerging the winner.
  • Good time manager – Time management is one of the virtues of a good leader. I need to show that I can delegate duties and be able to set priorities in the organization.
  1. By building environment of honesty, integrity and respect –People will feel motivated for being part of the organization that respects them, and an organization they can trust.
  2. Creating effective communication

Effective communication is part of any successful organization. A good structure of how communication flows in the organization should be emphasized. As a role player in ensuring there is effective communication, I should:

  1. Train others on the importance of organizational communication. They see the need to communicate the issues that affect them. They will appreciate communication as the way of team building, a way of developing good relationships and sharing of ideas and the art of good management.
  2. Create a communication process: most employees may feel not informed of the organization communication. Creating a simplified communication process ensure that communication is accessible to all employees.
  • Create a feedback process – one-way communication does not work well, and it is important to have forums to offer answers and ask questions. This will help to show that the message was received as intended. The feedback can be in either the in the staff meeting or an open forum. Employees need to feel that their thought and opinions are heard.
  1. Creating different ways on how employees can communicate with the organization.
  2. Consultation process

Through this, I seek to understand the wants, needs, and expectations of all the stakeholders. Building a consultative process is important for every organization. With the good consultative process:

  1. Help create trust - discussing issues of shared interest while employees a chance of expressing their views can engender improved management to employee relations.
  2. Improve job satisfaction – consultation makes employees feel motivated if they have a good understanding of their job and how it fits into the organization and they are actively engaged in their views n decision making process.

Q2. Every organization has a culture that that its employees believes in. I being part of the whole organization is to play a role in making sure my involvement in work culture improvement. First, I need to be a role model in showing the best practices of the organization. These are the core objectives that guide all the workers in the organization.

To build a culture of teamwork, I must show the need and willingness of bringing people together for the common good for the attainment of a collective goal in the organization. The culture of teamwork is built on trust, integrity, and respect for one another.

Q3. The modern ways of doing work require workers to understand and appreciate the changes that are taking place global environment and technology. Running an organization need a better understanding of how the market is operating as a global market. As a manager, I should integrate and work with such global changes like; international quality standards, international markets, global competition, etc.

To embrace new technology, I should invest in e-commerce, social media marketing, investment in cloud computing and data centers, investment in modern artificial intelligence in making repetitive tasks in the organization. I should also invest in automating the activities of the organization, especially information and communication technology.

Q4.  Leadership roles decision-making process.

I was entrusted with a role of doing relevant research on organization and possibilities of entering an existing market niche. Our product had already hit the ceiling in the current market the company needed to explore and diversify its product for the new market.

As the consultant, we had a factor to consider before advising the company whether to take the next step. These factors were: whether the market will be sustainable given the competition and customer satisfaction required; whether there was possibility of that future market growth; evaluate on the barrier we were likely to face in the market; and we conducted the SWOT analysis of the company and the product, market analysis and gave the market strategy suitable for that particular project. I was also required to draw a marketing plan for the product. The whole process took my team six months both in the office and the field.

Understand the organization's objectives

The second role was launching the product in the market. My team was responsible for offering technical advice according to our previous findings on the market analysis and the marketing plan. Before the launching the new product into the market, there was a factor we considered to minimize the risk of loss. First, we needed to conduct a market survey for the new product; this was after three months marketing of the product in the market. The process took three months then the product was launched, and intensive marketing is done on the product to make the customer aware of the use of the new product.

Q5.  To build trust and support, first I needed to believe in what I was doing in the organization. When my colleague is convinced of my conviction and confidence in what am doing, was easy to win their trust in support. I also needed to be a person of high integrity and honesty so that people can believe in me and what I do. My convincing power was also important so that I could be able to persuade and create support.

Q6.  Assigning accountability and responsibility to my team

As a leader of my team, I had to make sure my team is responsible and accountable the organization. To do this, I assigned each member of the team to a role in the organization. I took the marketing team end gave them a responsibility to go and do market research on our product. There was field research where they were required engage our customers to get the response about our product. They went out gathered these data, analyzed it and present it to the management for relevant decision making.

The other team was to train other employees on occupational health and safety. Their responsibility was to prepare the training resources to be used for the actual training, train then report. The training was to take two days after which they give a detailed report to the department of human resource

Q8.  Empowering a team need strong motivating factors. For instance, I made sure there we had close relationships with my team members, so they free felt free to share with me in every step we made. Through sharing, I was able to respond appropriately to their needs, so they remained motivated and empowered all through.

I made sure there I clear flow of communication. I emphasized to my team the importance of effective communication for our success. They embraced to communicate to one another freely. They created bonding, relationships, and understanding amongst the team members. Therefore, they felt comfortable in the workplace.

Q9.  The role of a leader in organization change process.

A leader has a role in guiding the team in the new developments of the organization. The team needs to know what the change is about and there it is the role of their leader to explain why the change was necessary and needed. The leader also need to motivate the team to be able to keep up with changes being introduced even in the face of resistance he/she should make sure proper communications and consultations are made to keep the team involved in the whole process.

Appreciate the values of the organization


How I can serve as a positive role model in a workplace

Bale (2016) asserts that in the workplace, everyone needs someone to look up to as a role model. Let puts it that, the managers need to be aware of the way they behave in the workplace. The people under them always look at the way they carry around their organization’s responsibilities. Effective managers influence positively to the peoples they lead. They are motivation and inspiration to their team. As a manager, I have a role to play in influencing positively to my team by being a role model who they can look up to.

Being a time manager

Walking the talk is important in building the team morale. My team will look up to me to see how I will be managing time within the organization. Time management is portrayed from how I will be able to delegate the duties, make organization priorities, communicate organization goals, etc.

Being the Guardian

I am the custodian and a reflection of the organizational cultures. The whole team looks at me as the perfect representation of what the organization believes in. Communicating this to my team I must exhibit these cultures and be able to reflect them. I must be able to mirror that culture and believe in it before others can do that. 

In a team, exuding confidence and leadership plays a bigger role in motivating and inspiring. For instance, given a task which generally is difficult, approaching it with confidence seeking to acquaint with the problem will motivate the team to be proactive and face the problem with no fear of failure. Everyone likes a person who is happy with their achievements but continues to strive for bigger and better objectives.

As a role model, I will not only be a teacher; I should also show the ability to constantly want to learn, getting out of my comfort zone by challenging myself and surround myself with positive and smarter people.

To able to offer this, I should strive to create a healthy working environment and ways to understand the challenges employees or a colleague is undergoing. Making an employee free that the organization care about his/her welfare is important. This makes the employee feel motivated to serve in their capacities and be willing to offer their skills in the jobs fully.

These virtues create trust in the workplace. A culture of trust is crucial for any organization grows in the right direction. These virtues also create an atmosphere of peace and satisfaction to the employees. 

According to Misner, (29th August 2008) business networking as a process of relationship building. It involves leveraging the business and personal networks to bring mutual benefits. Business networking is mostly used by entrepreneurs as a growth strategy.

  1. Opportunities – these are opportunities to explore other markets or to produce other products.
  2. Connections – networks come with creating connections with like-minded people and connecting with other businesses.
  • Advice and Consultation – the entrepreneur, seek advice or consultation from those who have years of experience in the similar field of business.
  1. Raising Business Profile – associating with high profile business CEOs also make the name of the business become a visit to some extent. For instance, building network with local community and being involved in communal affairs goes a niche higher in raising the profile of the business in that locality.
  2. Business Mentorship – when a small business form networks with large businesses, the managers will be mentored to make the small business progressive.

These benefits can be achieved through joining such networks as (Misner, 2008):

  1. Casual contacts – these a temporary network
  2. Strong contacts – the networks are permanent and look for lasting mutual relationship
  • Community services – involve taking part in community services and activities.
  1. Professional associations – registering with relevant professional bodies operating in the industry.
  2. Online/social media networks – this involve relating to people through social media platforms such as Facebook, WhatsApp, Instagram, hangouts, etc

SWOT Analysis is a technique used for business strategy evaluation. (Team FME, 2013) SWOT is the best way to achieve growth through analysis of products, services, and markets. The analysis presents strengths and weaknesses of the business entity and the opportunities and threats in the market. The analysis helps an organization to develop the market strategy of a product especially for a new product or a service. The organization is also able to measure its internal capabilities and areas to work on. SWOT analysis is also important in the market analysis where the organization can establish the opportunities and threats expected in the market. As the business strategy, the analysis is also important to measure of business competitiveness.

Understand the organization standards

Goal setting involves creating an action plan to remain focused and motivated. It is a way of benchmarking the direction of an organization or an individual. Goal setting provides a sense of direction to the organization in which the objectives are achieved.

  1. Provide direction
  2. Motivates
  • Facilitate planning

Goal setting is important for new start-ups.  It is a masterpiece from which the new business intends to achieve its objectives. A business entity without goal orientation is headed to fail. To the managers, it is important to set the organizational goals from which the performance of the organization is measured.

Legislations that may affect personal work priorities

Legislations seek to regulate how businesses and people go about what they do.

  1. Work Licensing
  2. OH&S
  • Change in taxation policy

Time management at the workplace is crucial. It is said that time waited is never recovered in the world of business. Good time management is a way of increasing productivity of an organization.

  1. Setting clear goals to be achieved
  2. Making priorities of the organization
  • Practicing delegation of some responsibilities


  1. Bureaucratic leadership: this style of leadership follows set rules of standards. It emphasizes that everything is done in a specific way. This style is important when the work or a project is being carried out need strong adherence to the methods mainly for risky undertakings, for instance, construction or use of chemicals.


  1. Autocratic leadership: can also be called authoritarian. Under this leadership, the leader controls all decision making with little or no contribution from the team members. All the decisions made are based on the leader’s judgment. This type of leadership is important especially when there is a need for fast decision making.

Leadership theories seek to explain the reason why certain people become leaders. The theories look at the characters and behaviors of the leaders so people can adapt and work on their existing leadership qualities.

Gill (2011) he explained the following leadership theories:

  1. “great man” theory
  2. Contingency theories
  • Behavioral theories
  1. Management theories

When I have a winning business, idea is required to build a strong team and resources to push the idea forward to success. Below are the key traits that every leader should possess and learn to emphasis. (Tanya,2016)

  1. Honesty
  2. Communication
  • Delegation
  1. Confidence
  2. Sense of humor
  3. Commitment
  • Positive attitude
  • Ability to inspire
  1. Intuitive
  2. Creativity

Mdletye, Coetzee & Ukpere (2014) opines that people resist changing differently because of demographical, personal and organizational or contextual factors.

Serban & Iorga (2016) gave the reasons why people resist to change.

  1. Ineffective communication
  2. Fear of unknown
  • Lack of job safety
  1. Economic considerations
  2. Organizational culture
  3. Lack of competence
  • Low trust
  • Benefits and rewards
  1. Change of routine
  2. Lack of involvement in decision making

The reason why people may react differently to change

  1. Their perception and attitude
  2. Impact on a change to their life
  • Environmental factors
  1. Personal characteristics and core values
  2. Career goals and objectives
  1. Refusing to change
  2. Expression of displeasure and anger
  • Joy for the celebration of accepted change
  1. Panic
  2. Adaptation

Ethics are codes of conduct in business. Ethics are not only practiced when transacting or dealing with customers but also in every activity that business organization engages in. Ethics involve maintaining morality in all business the actions.

Any business that operates by the law of honesty and consideration will be preferred than a competitor who lacks those admirable qualities. It is about earning customers trust and makes them believe that they can rely on your business integrity. Generally, business ethics is a way of creating customers’ satisfaction hence loyalty.

Every business wants the best brand name in the market, but they have to pay the price. Creating good reputation to the media and community takes efforts of involvement in CSR. For instance, offering scholarships to the orphaned children, provision of social amenities without charge to the community whereas involving the media coverage goes a long way to build that desirable brand in the market.


Bale, T., (2016) Investors in people. [online] Available at: [Accessed 7 May 2018].

Gill, R. (2011) Theory and practice of leadership. London: SAGE Publications.

Mdletye, M.A., Coetzee, J. & Ukpere, W.I., (2014) The Reality of Resistance to Change Behaviour at the Department of Correctional Services of South Africa. Mediterranean Journal of Social Sciences, 5(3), pp.548–560. Available at: [Accessed May 8, 2018].

Misner, I. (2008) What Is Business Networking, Anyway? [online] Entrepreneur. Available at: [Accessed 7 May. 2018].

Perry, B. (2009) Center for Nursing and Health Studies. Role modeling excellence in clinical nursing practice, 9 (1), 36-44.

Prive, T., (2016) Top 32 Quotes Every Entrepreneur Should Live By. Forbes. Available at: [Accessed May 8, 2018].

Serban, A & Iorga, C. (2016) Employee resistance to organizational change through managerial reengineering, pp.366–374. Available at: [Accessed May 8, 2018].

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