1. What is Continuous Improvement? Who would be involved in this process and what would they be doing to enable improvements? Support your answer with examples from the case.
2. Describe the type of culture Corus is developing. How will the vision plan help to develop this culture?
3. Analyse how achieving its KPIs will help Corus to give its customers satisfaction.
4. Evaluate the key benefits of CI in helping Corus to become a more innovative and customer focused organisation.