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Task 1.1 - Review of Healthcare Policies and Procedures

Where did you source the policy and procedures that you accessed for your review?If possible, provide a link to where these documents are published on the Internet or upload a copy as a separate file with this assignment. Detail how you searched for and found these documents.

Select one of these policies for an in-depth review, where possible choose a policy that is relevant to your current work responsibilities. Alternatively you can imagine a future job role and select a policy that you believe would be relevant to the work responsibilities of that role.

Question 1.2

What is the job role that you are detailing and the policy you have chosen for an in-depth review?How is that policy relevant to the work responsibilities the job role detailed?

Question 1.3

For the policy of your in-depth review, outline a situation that could occur if the related procedures were not performed correctly or if there was another type of failure scenario related to the policy. What could be the consequences of a policy breach? Should such an incident be reported? How? 

Task 2.1

Effectively washing hands is a most important consideration for those working in a healthcare and community services workplaces, it is also relevant information for the general public in maintaining good health. For this task you are required to produce a guide, brochure or poster that relates to how to effectively wash hands. Your document needs to be designed to:

  • Be useful to healthcare and community services staff and also the general public
  • Be written in simple English so that it can be easily read and understood
  • Be supported by images and/or links to videos that demonstrate effective hand washing.

You can include details for personal protective equipment (PPE), such as gloves, if you wish.You will find useful information and resources from the website of Hand Hygiene Australia:

You are not being assessed on the artistic quality of your images, you can copy images from the Internet or other sources if that helps.

Your document can be simple, but must be clear with information that is well communicated and easy to understand. Keep in mind that you have a diverse audience, consider individual and cultural differences in your design. Your document could be a Word, PDF or image file.

You can copy and paste or insert your document below or upload it separately with this assignment. 

Task 2.2

There are a number of means by which you could circulate your hand hygiene document. Consider a communication platform that may be in use in the community or health services and explain how you would circulate (and possibly revise) your document for distribution via digital media (such as website or intranet, social media, podcast or video channel etc.) Are these any organisation policies that may need to be considered in the process of publishing the digital communication? 

Task 3

Locate a copy of the role or position description (PD) for your current work role or look for a position description for a healthcare or community services work role that you are interested in. Upload a copy of the position description with this assignment. You may be able to find a relevant position description:

  • By asking your manager, supervisor, administration or Human Resources office
  • On the website of a State Health Department or other health or community services
  • By performing a job search for the role and finding an advertisement with PD
  • By contacting a health or community service where the role exists and requesting a copy
  • On the website, or by contacting, a relevant professional association for the job.

Question 3.1

Does the PD include information that details the industry and related award for the role?Where else could you go to find relevant information for industry standards and award rates?

Question 3.2

List one of the responsibilities of the role detailed in the PD that would have legislative requirements or accreditation standards that apply. Provide a link to the standards and/or detail what they are.

Question 3.3

What other healthcare professionals would this work role cooperate with in performing the job responsibilities? Would this include dealing with different levels and sectors of the health industry?

Question 3.4

What type of issues could be encountered in performing the duties of this work role? What would you do if you identified an area of improvement with how the organisation handled a certain issue 

Question 3.5

What type of personal skill maintenance or development would be relevant to continuing in this work role? Where would you access information or advice on how to set goals and plan for skill and knowledge development in the role? How should future work goals be focussed?

Task 1.1 - Review of Healthcare Policies and Procedures

Personal information and privacy: Every health care center and hospitals in Australia have been fund to maintain the confidentiality regarding the personal information and privacy of the patient. The hospital authority collect data regarding the background of the patent and keep the record with proper safety measure. In case of need the hospital

Infection control and personal protective equipment: It has been found that in order to control the spread of infection or pathogenic substance the hospital staffs use personal protective equipment such as hand sanitizer, gloves, masks and others. Such personal protective equipment are maintained for individual patient in the hospital settings.

Emergency procedure: Disaster is unpredictable and it could occur in any place, thus it is important to maintain proper disaster management tools in the hospital settings. In this regards proper fire management tools such as fire alarm, fire extinguisher and others disaster management tools need to maintain by the hospital authority in order to provide adequate support in case of emergency.

Child protection care: It is important to prepare child protection plan in the health care setting. The hospital authority should refer a child suffering from severe injury or health issue to the emergency medical team for adequate treatment and it is important to monitor the child 24*7 in order to ensure patient safety.

Answer 1.2:

It is important to follow the all the four plan mentioned above for a manager of health care. However, the child care plan is the most important among them. It is the responsibility of the health care manager to take adequate steps in order to ensure patient safety especially for the children. He or she could arrange meeting or conference regarding child protection plan and procedure in the hospital and deal with the issues in the implementation of the plan ( 2018).

Answer 1.3

In case of failure to fulfil the responsibility of a manager, he or she should amend it as soon as possible. If a manager fails to perform the above mentioned responsibility he or she would be penalized according to the penalty imposed by the Work Health and Safety Act, 2011 ( 2018). So far there are few incidents regarding the breaching of legislation have been reported in Australia.

Answer 2.1

Material for communication:

  • One of the most important factor that need to be maintained in the health care setting is washing hands.
  • The World Health Organization has provided five moments of hygiene and the Australian Government has implemented effective hand washing program according to the five moments.
  • According to the rule of washing hand there are five task during which health professionals and other staffs should maintain hand hygiene, for example-
    • Before touching a patient.
    • Before aseptic procedure.
    • After touching the patient.
    • After exposure to pathogenic substance or body fluid.
    • After exposure or touching the surroundings of the patient.
  • Maintaining such steps is considered as the practice compliance with the mandate Clean Care is Safer Care (int 2018).

Answer 2.2

The communication material need to be simple so that individual from diverse background could understand the content. It is important to publish the communication material in the websites and social media to make it accessible to wide range of people. The communication material should not abuse any cast in the society and should maintain all the policies of the health care center for example, the copy right policy and property rights ( 2018). Such process would help to avoid ethical issues in an effective manner.

Answer 3.1

It is important for the role of manager in the health industry to clear the post description as the manager play an important role to communicate with the wider medical team and the patient party as well. Another important role of the manager is to analyze the situation in the health care setting and take proper decision according to the report of analysis. Proper rewards such as salary, incentives and promotion are provided to the manager according to their experience and performance (Pegram et al. 2014).

Answer 1.2 - Job Role and Relevant Policy for In-Depth Review

In order to gather information about the role one could search the website of specific organization or the government websites could be searched to collect adequate information about PD. To find out the rewards the company database would be helpful (Pegram et al. 2014).

Answer 3.2

One of the main responsibility of the health care manager is to maintain the safety factor in the health care settings. It should be managed by the managers according to the standard by medical legislation as provided by the government. In this regards the manager should provide high priority to the factors of patient safety. In addition the safety of the health workforce is also important to manage by the manager (Pegram et al. 2014).

Answer 3.3

The cooperation of other health care staffs is most important in order to fulfil the job responsibility of a health care manager. In this regards effective communication with the multidisciplinary team is most important. Both the verbal and non-verbal communication play a vital role, Verbal communication includes face to face communication and non-verbal includes body posture during conversation and greetings. The manager should allow the other staffs to show their views and perceptions and communicate with the manager without hesitation (Gittell, Godfrey and Thistlethwaite 2013). Such process would help a manager to perform his or her duty effectively.

On the other hand the manager need to deal and communicate with the other departments and sectors in the hospital, as it is important to create link between the different sectors of hospital in order to promote cooperation and run the health service in an effective manner (Gittell, Godfrey and Thistlethwaite 2013).

Answer 3.4

The different issues include-

  • Ethical issue- It could occur due to the violation of rules and regulation by the staffs (Schwartz et al. 2013).
  • Training regarding issue- Such issues are associated with professional skills related to training, lack of assessment and improvement in the training as well (Schwartz et al. 2013).
  • Regulatory issue- It is mainly associated with the cost and expenditure of the health care organization and also due to continuous changes in the rules and regulation, insurance and other costly services (Schwartz et al. 2013).

As a manager it is important to investigate the actors contributing to the development of such issues and introduce effective strategies to mitigate the issues in an effective manner. In addition, the manager should introduce holistic approaches and introduce training and policies for the staffs to understand the ethical responsibilities of a health professional (Kongstvedt 2012).

Answer 3.5

In order to perform the job role in an effective manner the manager should pose the adequate leadership skill, management skill, communication skill and skill to take proper decision (George et al. 2014).

In order to set goals, plan for skills and develop the job role, information could be access through meeting with the wider medical team as it allows the manager to advocate for the role and advice the team regarding professionalism (Kongstvedt 2012).

Future goals may focus on the training of the staffs, effective communication and proper guidance to the staffs to play their role effectively (Kongstvedt 2012).


Australian Institute of Health and Welfare. (2018). Child protection Overview - Australian Institute of Health and Welfare.

George, P.P., Papachristou, N., Belisario, J.M., Wang, W., Wark, P.A., Cotic, Z., Rasmussen, K., Sluiter, R., Riboli–Sasco, E., Car, L.T. and Musulanov, E.M., 2014. Online eLearning for undergraduates in health professions: a systematic review of the impact on knowledge, skills, attitudes and satisfaction. Journal of global health, 4(1).

Gittell, J.H., Godfrey, M. and Thistlethwaite, J., 2013. Interprofessional collaborative practice and relational coordination: improving healthcare through relationships.

Kongstvedt, P.R., 2012. Essentials of managed health care. Jones & Bartlett Publishers.

Mitchell, R., Roth, V., Gravel, D., Astrakianakis, G., Bryce, E., Forgie, S., ... and Canadian Nosocomial Infection Surveillance Program. 2013. Are health care workers protected? An observational study of selection and removal of personal

Pegram, A. M., Grainger, M., Sigsworth, J., and While, A. E. 2014. Strengthening the role of the ward manager: A review of the literature. Journal of Nursing Management, 22(6), 685-696.

Rodrigues, J. J., De La Torre, I., Fernández, G., and López-Coronado, M. 2013. Analysis of the security and privacy requirements of cloud-based electronic health records systems. Journal of medical Internet research, 15(8).

Schwartz, R.L., Furrow, B.R., Greaney, T.L., Johnson, S.H. and Stoltzfus Jost, T., 2013. Health law: cases, materials and problems. West Academic Publishing.

WorkSafe Queensland. (2018). Work Health and Safety Act 2011. 

World Health Organization. (2018). My 5 Moments for Hand Hygiene.

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