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Background of the Organization

Discuss about the Collection Development and Management.

An organization is an association of individuals, which together create a successful company.  Irrespective of the size of the organization, it is quite vital to frame the goals of the organization, both for the individuals and for the team as a whole (Campbell, Jardine and McGlynn 2016). Every successful organization has an efficient leader who analyses its strengths and weaknesses, thereby providing the association with the best strategies and policies to be implemented and frame an accurate framework for future projections (Maister 2012).

Depending upon this text, in this study, cellular providers, a company belonging to the telecommunications industry of United States, has been analysed. I am the operations manager of the company, and therefore it is quite important for me to analyse the management and financial goals of the company. In this report I have prioritised the goals of the firm, identified the key performance indicators, frame the work plans and manage the organization along with the work life balance.

Cellular providers was initially formed under the sole proprietorship of Jason Sanderson. The company aims at growing in the wireless communications industry in order to create a market for its services and accessories. The company has been successful in providing the best service to its customers with the help of better technological implementations. The organization has a world class management team with direct knowledge of the industry. It has been able to attain research experience and unique administrative skills.

The company targets both business and consumers. They have been able to introduce innovative products and offerings which thereby provides the best innovative  product and services that raise the advantages of the customers along with the productivity of the organization. The organization is ten years old, thereby reaching to an annual income of 80 million. The company introduces sleek and innovative cellular phones models, text and numeric paging, data capability, no roaming or landline connection charges, and much more. Various trends drive the growth of the industry, which thereby includes advertising effort, networks, technological advances, remote monitoring and data and video transmission. Cellular Providers is striving to become the nation's leading distributor of cellular service and accessories. Cellular Providers' vision capitalises on technologically superior products and services and is designed to enhance business and personal communication. The financial objectives of the organization is to maximise the revenue of the organization where Cellular Providers is currently seeking funding in the amount of $100,000 for the purpose of increasing market share, opening up additional retail locations, hiring additional staff, and effectively advertising and promoting its services. The company uses various pricing and promoting policies in order to implement its plans to achieve the business goals.

Personal and Term Goals

Operations manager of an organization deals with various management and financial segments of the organization. I am the operations manager of cellular providers. Various responsibilities are supposed to be implemented under my role. In order to frame the projected part of the organization thereby enabling the flow of revenues and profits in the organization, I have analysed the five most vital goals of the firm. These goals could be stated as:

These goals that have been analysed are the vital aspects of the organization.  These goals would be quite beneficial for the organization in analysing its future prospects, which would enhance the organizational structure and strive for the mission of the company (Hwang and Ng 2013). 

Key performance indicators is an evaluator which helps in analysing whether the goals that are framed by the organization are being followed or not. The key performance indicators are efficient in order to analyse the performance of the organization (Nicholls 2014). In this context, this section deals with the measure of the organization goals with the help of key performance indicators and the methods of how the performance would be maintained by the company.

In the context of analysing the performance f the organization and measuring the state of performance of the goals that has been stated, I have analysed three key performance indicators. The indicators for this purpose as follows :

Amount of sales generated by the organization in a span of  9 months

Profit earned by the country in four quarters of the financial year

funding assistance from other financial bodies and companies

These three listed key performance indicators has been quite strategically framed by the organization in order to estimate the performance of the company to achieve their goals. Amount of sales generated by the organization in a span of 9 months would help in analysing the performance of the company with respect to the goals of improvisation of products and exceeds in sales. The second key indicator is by the profit earned by the company in a span of four quarter in an organization. This would help in analysing the objectives of the organization along with the profit margin to be accessed of the company. The third indicator, funding assistance from other financial bodies and companies would help in attaining the record of the strategical alliances to be framed by the company. These entire three key performance indicators would quite efficiently analyse the growth of cellular providers.

Key Performance Indicators

In order to achieve the positive remarks on the key performance indicators of the organization, it is quite vital fro the organization to set the strategies in such a manner so that the goals are achieved by the organization quit efficiently (Zepeda 2012).

An operations manager is suppose to deal with various disturbances in the work atmosphere of the organization. Being the manager of the organization, analysing the situations, identifying the problems and framing the solution for such problem must be done accurately. I must improve the operational systems, processes and policies in support of organisations mission, specifically, support better management reporting, information flow and management, business process and organisational planning.  My focus must be to manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions (Johnson 2014). It is quite important to look after the financial management of the organization along with planning system and controls. If the team members are not clear regarding the objectives of the work to be done, it should be my duty to take the initiative to make it clear for them to implement the work and seek objectives. Customer satisfaction might get disturbed due to some bad experiences they had gained through the company. It must be important for the team as a whole to implement various strategies and techniques to retain the satisfaction of the customers. As a manager of the organization, motivation must be done to the people along with approaches being made to various other partner companies to overcome the problem of financial struggles of the organization (Blandford 2012).

My strengths are that I am a motivator, good interpersonal skills and a strategic analyst whereas, my weakness is that I do not communicate much with all the level of employees of the organization. Being a good motivator, it is quite beneficial for me to motivate the employees and reciprocate the objectives of the organization to them, by providing them with the initiative to performance better (Fullan 2014). I have good interpersonal skills along with being a strategic analyst, which helps me to analyse the situation better an d coming up with the most effective remedies. With my drawback of not communicating with all the levels of individuals in the organization, there has been some complicacies earlier. It is quite efficient to communicate with the individuals of the organization that would help me to gain their trust and raise their loyalty towards the company.

Measure of Goals

Among the five work goals that have been analysed earlier, I prioritise two goals among them as the basic goals of the firm. These two would be efficient enough to interlink the other three goals and raise the productivity of the organization as a whole. These prioritised goals are as follows :

Improvised products in the market

Profit margin

Work activity

Description

Goal

KPIs

Timeframe

Person responsible

Special provisions for customers.

Special services to the customers must be rendered, that would provide them with discounts, extra benefits of bringing new customers and seasonal rewards for being a loyal customer. An initiative must be taken to provide them with the best along with these extra benefit. This would help in retaining the customers to the organization.

Improvised products in the market

Amount of sales generated by the organization in a span of  9 months

9 months

Operations manager

Implementations of advanced technology and better quality of products to be produced.

Efficient technological implementation along with better pricing strategy can improve the position of cellular providers .

Profit margin

Profit earned by the country in four quarters of the financial year

One year (four quarters)

Operations manager

Maintaining positive role of the leader of the organization is quite vital. An operations manager should be a good listener and an effective motivator for the individuals. I must be appreciative of the hard work of the people and adhere to their needs and problem. I should avoid resisting sarcasm, biased behaviour and dishonesty, so that i set an impressive personality in front of others (Ginsburg, Hyson and Woods 2014).

A narrow balance line must be maintained between work life and personal life of a person. It must be an initiative taken by me to never involve my personal problems in my work life and neither ignore my personal responsibilities by being under the pressure of my work life (Moon 2013). I need to maintain a proper mindset , having clear goals and manage time with great accuracy.

Conclusion

Irrespective of the size of the organization, it is quite vital to frame the goals of the organization, both for the individuals and for the team as a whole. Every successful organization has an efficient leader who analyses its strengths and weaknesses, thereby providing the association with the best strategies and policies to be implemented and frame an accurate framework for future projections. Being the operations manager of cellular providers, it is quite important for me to analyse the management and financial goals of the company. Goals and key performance indicators have helped me to analyse the oath of success for teh organization better.

Reference

Blandford, S., 2012. Managing professional development in schools. Routledge.

Campbell, J.D., Jardine, A.K. and McGlynn, J. eds., 2016. Asset management excellence: optimizing equipment life-cycle decisions. CRC Press.

Fullan, M., 2014. Leading in a culture of change personal action guide and workbook. John Wiley & Sons.

Ginsburg, H., Hyson, M. and Woods, T.A. eds., 2014. Preparing early childhood educators to teach math: Professional development that works.

Hwang, B.G. and Ng, W.J., 2013. Project management knowledge and skills for green construction: Overcoming challenges. International Journal of Project Management, 31(2), pp.272-284.

Johnson, P., 2014. Fundamentals of collection development and management. American Library Association.

Maister, D.H., 2012. Managing the professional service firm. Simon and Schuster.

Moon, J.A., 2013. Reflection in learning and professional development: Theory and practice. Routledge.

Nicholls, G., 2014. Professional development in higher education: New dimensions and directions. Routledge.

Zepeda, S.J., 2012. Professional development: What works. Eye on education.

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