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COMM 1101 Interpersonal Relationships And Communication Skills

tag 0 Download 6 Pages / 1,373 Words tag 04-10-2021


Case Study: The Work Friends

Charlotte and Brian both work as pharmacists at a large drug store chain. Although it was against company policy for two employees in the same store to engage in an intimate relationship, they did so for two years. Brian and Charlotte successfully hid their relationship, but recently Charlotte broke off the relationship with Brian as they constantly fought about wanting to get married and have children. Charlotte made it clear she is not interested in getting married or having children and she got tired of discussing it all the time. She is currently dating a gentleman that she met online.

Brian was not happy about the decision to end the relationship and is aggressive and rude towards Charlotte when she is at work. He knows about her new relationship and is upset. Brian was a nice guy throughout their relationship and is very hurt that Charlotte doesn’t want a personal relationship with him anymore. He makes inappropriate and sexual comments and jokes towards her when no one is listening and is very passive aggressive when co-workers and customers are around. He constantly sends her emails and texts.

Charlotte has asked to relocate to another store but it will take three or more months before she will be able to transfer to another location. In the meantime Charlotte has to make do. She is ignoring Brian and not acknowledging his behavior, but this strategy doesn’t seem to be working.

Par A : Answer the following questions:

1. Refer to “components of jealousy” (DeVito, Shimoni, & Clark, 2016, p. 194) and discuss what type of jealousy Brian is exhibiting. What strategies can Briantake to deal with his jealousy? Be specific, giving examples of what he can do in this particular case for each strategy.
2. What conflict styles are Charlotte and Brian, respectively, demonstrating by approaching their currentsituation? Explain your answer by referring to DeVito et al.’s guidelines about conflict styles on pp. 216-217.
3. Considering the “Ways to Manage Conflict” (DeVito et al., 2016, p. 217), what are strategies that both Charlotte and Brian can take to engage in effective professional communication while they continue to work in the same store? Discuss two strategies in your answer.
4. Before she gets transferred to a different store, Charlotte notices that Brian is avoiding doing the routine end-of-day tasks pharmacists complete when closing their store, leaving Charlotte to do most of the work. Charlotte is planning on speaking to Brian about what she’s noticed. Discuss how Charlotte can benefit from two of the assertiveness strategies (DeVito et al., 2016, pp. 252-253) in this professionalconversation with Brian.

Part B: Field Studyark 

Fill in the information below reflecting on your own personal experiences:

1. What strategies or approaches in Chapter 10 are most helpful to maintain interpersonal relationships and manage conflict in the workplace? Why?
2. Diversity in age is a characteristic of many workplaces. The textbook identifies and characterizes age groups, including “Boomers,” “Generation Xers,” and “Millennials” (DeVito, Shimoni, & Clark, 2016, p. 235). Consider which age group one of your work colleagues or supervisors belongs to. Does the person fit the general descriptions of a Boomer, Generation Xer, or Millennial? How would you use this information to foster positive and effective communication?
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