Stakeholders and Their Roles and Responsibilities
Discuss about the Implementation of Cloud based ERP system within CustomInk” organization in Australia.
The paper mainly reflects on the organization “CustomInk” that is one of the t-shirt company of Australia. It is identified that they utilizes innovative tools like design lab as well as dedicated team of artist for creating perfect design of the t-shirts (CustomInk, 2018). CustomInk uses Enterprise resource planning system for handling as well as supervising its functions and business operations. With time, the organization expanded and with expansion, it becomes quite difficult for the company to handle the information as well as data of different departments of the organization properly at a specific time and as a result, “CustomInk” faces lot of issues as well as challenges. In order to resolve this problem, the higher authority of CustomInk wants to implement cloud based ERP system so that the information as well as data related with various departments can be accessed at any time.
The scope of the project includes:
- Development of cloud based ERP system within the organization “CustomInk”
- Increasing security of the entire system
- Sharing data as well as information between various departments of the organization
- Providing the facility of accessing information from anywhere
The stakeholders who are involved in the project are listed in the table below with their roles and responsibilities.
Roles |
Responsibilities |
Project manager |
The responsibility of the project manager mainly includes initiation, planning, execution, designing of the project. Their duties also include recognition of the risks that directly affect the success of the project. In addition to this, they are also responsible for team leadership, strategic influencing as well as controlling quality of the project properly (Walker, 2015). |
Project planner |
The project planner is mainly responsible for planning as well as tracking the cost of the project by keeping the entire project resources on track (Mir & Pinnington, 2014). Furthermore, they are assists in providing regular updates about the project and engage in maintaining contact with the staff of the project. |
Database manager |
The database manager is the person who mainly engages in storing and organizing the data of the organization. Their responsibilities mainly include database design, data migration, security, troubleshooting as well as installation (Snyder, 2014). |
Supervisor |
Supervisor is the person who is mainly responsible for reviewing responsibilities of the project. They involve in personnel policies and procedures and as well, as provides proper training to the staffs of the organization (Hornstein, 2015). |
Human resource manager |
The human resource manager is mainly responsible for recruitment, training as well as skill development of the staff who are mainly involved with the project. Additionally, they also maintain work culture and assists in resolving conflicts that are associated with the project (Svejvig & Andersen, 2015). |
Risk analyst |
Risk analyst identifies as well as analyzes the risks that are related with the project. They also prioritize and uses risk mitigation procedure in order to resolve or mitigate the risks as well as challenges that are related with the project (Joslin & Muller, 2015). |
Financial manager |
The financial manager responsible for creating financial reports develops strategies and directing investment activities. In addition to this, they also plan long-term financial goals of the organization. |
Tester |
The tester is the person who engages in testing the project in order to analyze the results for ensuring that the developed project is helpful in mitigating the risks as well as challenges that are related with the project (Too & Weaver, 2014). |
Technical engineer |
The technical engineer is mainly responsible of coordinating all types of design development by following the time schedule of the project. They also assist in coordinating the approval of the changes within the project. Furthermore, prepares as well as takes proper follow up on various types of technical queries that are related with the consultant of the project (Sanchez, 2015). |
The paper mainly focuses on the development of cloud based ERP system for the organization “CustomInk”. It is found that CustomInk utilizes ERP system for managing its operations and functions however with expansion it become quite difficult to manage as well as handle the data and information of different departments at a time (CustomInk, 2018). Thus, the organization faces challenges lot of challenges. For resolving this issue, the organization wants to develop cloud based ERP system, which assists in facilitating data and information access from anywhere. In addition to this, with the development of cloud based ERP, CustomInk will be able to provide proper security, scalability as well as greater availability of data. Moreover, the utilization of cloud based ERP enhances performance and minimizes operating costs of the organizations.
Objectives
The objectives of the project are as follows:
- To develop cloud based ERP system for the organization CustomInk for mitigating the challenges as well as issues of the organization.
- To enhance the access to information
- To enhance security of data and information
Duration
The cloud based ERP system development within the organization “CustomInk” will be finished within 41 days as per the assumption. The table below reflects on the time that is required for finishing each of the activities of the project successfully.
Task Name |
Duration |
Start |
Finish |
Development of Cloud based ERP system within "CustomInk” organization in Australia |
41 days |
Thu 03-05-18 |
Thu 28-06-18 |
Initiation phase |
14 days |
Thu 03-05-18 |
Tue 22-05-18 |
Development of business case |
4 days |
Thu 03-05-18 |
Tue 08-05-18 |
Undertaking feasibility study |
4 days |
Wed 09-05-18 |
Mon 14-05-18 |
Project charter establishment |
5 days |
Wed 09-05-18 |
Tue 15-05-18 |
Appointing team members |
6 days |
Tue 15-05-18 |
Tue 22-05-18 |
Milestone 1: Initiation phase completion |
0 days |
Mon 14-05-18 |
Mon 14-05-18 |
Project planning phase |
13 days |
Tue 15-05-18 |
Thu 31-05-18 |
development of project plan |
5 days |
Wed 16-05-18 |
Tue 22-05-18 |
Development of resource plan |
7 days |
Wed 16-05-18 |
Thu 24-05-18 |
Creating financial plan for the project |
6 days |
Wed 23-05-18 |
Wed 30-05-18 |
Development of quality management plan |
5 days |
Wed 23-05-18 |
Tue 29-05-18 |
Development of risk management plan |
7 days |
Tue 15-05-18 |
Wed 23-05-18 |
Development of acceptance plan |
6 days |
Tue 15-05-18 |
Tue 22-05-18 |
Development of communication plan |
5 days |
Wed 23-05-18 |
Tue 29-05-18 |
Procurement plan development |
7 days |
Wed 23-05-18 |
Thu 31-05-18 |
Milestone 2: Completion of planning phase of the project |
0 days |
Tue 22-05-18 |
Tue 22-05-18 |
Project execution phase |
24 days |
Wed 23-05-18 |
Mon 25-06-18 |
Identifying business needs |
15 days |
Fri 25-05-18 |
Thu 14-06-18 |
Selection of cloud based ERP system |
12 days |
Thu 31-05-18 |
Fri 15-06-18 |
Work customization |
15 days |
Wed 30-05-18 |
Tue 19-06-18 |
Data migration |
16 days |
Thu 24-05-18 |
Thu 14-06-18 |
Checking infrastructure |
17 days |
Thu 24-05-18 |
Fri 15-06-18 |
Customization |
19 days |
Wed 23-05-18 |
Mon 18-06-18 |
Change management |
18 days |
Wed 23-05-18 |
Fri 15-06-18 |
Technology and knowledge transfer |
17 days |
Wed 30-05-18 |
Thu 21-06-18 |
Testing project management |
15 days |
Wed 30-05-18 |
Tue 19-06-18 |
System integration testing |
16 days |
Fri 01-06-18 |
Fri 22-06-18 |
User acceptance testing |
17 days |
Fri 01-06-18 |
Mon 25-06-18 |
Milestone 3: Completion of execution phase |
0 days |
Thu 31-05-18 |
Thu 31-05-18 |
Closing phase |
27 days |
Wed 23-05-18 |
Thu 28-06-18 |
Post project review |
3 days |
Wed 23-05-18 |
Fri 25-05-18 |
Stakeholder sign off |
3 days |
Tue 26-06-18 |
Thu 28-06-18 |
Post go-live support |
3 days |
Fri 15-06-18 |
Tue 19-06-18 |
Milestone 4: Completion of closure phase |
0 days |
Thu 14-06-18 |
Thu 14-06-18 |
Budget estimate
The cloud based ERP system development will be completed by utilizing budget of around $207,840. It is identified that the budget that is needed for executing each of the activities of the project phases is provided in the table below:
Task Name |
Duration |
Resource Names |
Cost |
Implementation of Cloud based ERP system within "CustomInk” organization in Australia |
41 days |
$ 207,840.00 |
|
Initiation phase |
14 days |
$ 9,360.00 |
|
Development of business case |
4 days |
Project planner, Project manager |
$ 2,720.00 |
Undertaking feasibility study |
4 days |
Financial manager |
$ 960.00 |
Project charter establishment |
5 days |
Project planner |
$ 1,600.00 |
Appointing team members |
6 days |
Project planner, Project manager |
$ 4,080.00 |
Milestone 1: Initiation phase completion |
0 days |
$ 0.00 |
|
Project planning phase |
13 days |
$ 32,640.00 |
|
development of project plan |
5 days |
Project planner, Supervisor |
$ 3,000.00 |
Development of resource plan |
7 days |
Project planner, Financial manager, Human resource manager |
$ 5,880.00 |
Creating financial plan for the project |
6 days |
Project planner, Financial manager |
$ 3,360.00 |
Development of quality management plan |
5 days |
Supervisor, Financial manager, Risk analyst |
$ 4,000.00 |
Development of risk management plan |
7 days |
Risk analyst, Tester |
$ 3,920.00 |
Development of acceptance plan |
6 days |
Project planner, Supervisor |
$ 3,600.00 |
Development of communication plan |
5 days |
Project planner, Supervisor |
$ 3,000.00 |
Procurement plan development |
7 days |
Project planner, Supervisor, Financial manager |
$ 5,880.00 |
Milestone 2: Completion of planning phase of the project |
0 days |
$ 0.00 |
|
Project execution phase |
24 days |
$ 162,840.00 |
|
Identifying business needs |
15 days |
Supervisor, Database manager, Human resource manager |
$ 13,200.00 |
Selection of cloud based ERP system |
12 days |
Supervisor, Technical engineer |
$ 6,720.00 |
Work customization |
15 days |
Risk analyst, Technical engineer, Project planner |
$ 13,200.00 |
Data migration |
16 days |
Database manager, Technical engineer, Tester |
$ 14,080.00 |
Checking infrastructure |
17 days |
Supervisor, Risk analyst, Technical engineer, Tester |
$ 19,040.00 |
Customization |
19 days |
Database manager, Project manager, Technical engineer |
$ 18,240.00 |
Change management |
18 days |
Project planner, Supervisor, Database manager, Risk analyst, Technical engineer |
$ 26,640.00 |
Technology and knowledge transfer |
17 days |
Supervisor, Database manager, Risk analyst, Technical engineer |
$ 19,720.00 |
Testing project management |
15 days |
Risk analyst, Tester |
$ 8,400.00 |
System integration testing |
16 days |
Supervisor, Database manager, Technical engineer |
$ 14,080.00 |
User acceptance testing |
17 days |
Supervisor, Technical engineer |
$ 9,520.00 |
Milestone 3: Completion of execution phase |
0 days |
$ 0.00 |
|
Closing phase |
27 days |
$ 3,000.00 |
|
Post project review |
3 days |
Project planner |
$ 960.00 |
Stakeholder sign off |
3 days |
Project manager |
$ 1,080.00 |
Post go-live support |
3 days |
Project planner |
$ 960.00 |
Milestone 4: Completion of closure phase |
0 days |
$ 0.00 |
Objectives and Scope of the Project
Assumptions, Constraints and risks
Assumptions
The assumptions that are made before initiating the project are as follows:
- The development of cloud based ERP system will be finished in 41 days
- The budget that is used for finishing the project will be around $ 207,840.00
- The project will follow the scope wile progressing
- The development of cloud based ERP system will enhance data access facility
Constraints
The project constraints are as follows:
Budget: The project of “cloud based ERP system development” must be finished within the budget of around $ 207,840.00. If the entire project is not completed within this budget then number of financial issues can occur.
Time: The project must be finished within the 41 days. If the project manager are unable to finish the project within the assumed time then the budget related with the project will also increase.
Scope: It is quite necessary to follow the scope of the project in order to finish the entire project within the expected time and budget. If the project managers are unable to follow the scope then the project will face lot of complexities in accomplishing its objectives as well as goals.
Risks
Risk |
Description |
Probability |
Impact |
Mitigation |
Improper budget estimation |
If the budget of the project is not properly estimated then it will be quite difficult to finish the project within the approved budget. |
High |
High |
Proper market analysis for analyzing the cost of resources of the project so that the budget of the project must be estimated accurately. |
Inexperienced project managers |
If the project managers are not experienced then they will face difficulty in finishing the project on time. |
Medium |
Medium |
Experienced project managers must be hired so that they can be capable of managing the activities of the project quite effectively within the assumed budget as well as time. |
Schedule slippage |
If the project schedule is not managed properly then there are chances of schedule slippage. |
High |
High |
Proper tracking of project schedule on a weekly basis is required for avoiding schedule slippage; |
The organizational structure is mainly utilized by the organization “CustomInk” in order to group similar packages of work that is mainly related with the organization structure. The organization structure assists in defining different types of responsibilities that are mainly related with budgeting, management as well as project control (Van der Voet, 2014). It is identified that the hierarchical structure of the organization is quite helpful in allowing proper aggregation of information to higher level of the organization. The structure that is mainly created generally assists in establishing proper operation as well as function of the organization that generally helps in obtaining proper goals of the organization (O'Neill et al., 2016). The organization structure for the organization “CustomInk” is provided below:
Figure 1: Organizational Structure
(Source: Created by author)
Balanced scorecard is defined as one of the management system as well as structured report that generally aligns with the strategy of the company in context to different tactical activities. The balanced score card generally helps in maintaining focus and helps in moving in different cohesive as well as consistent direction (Hoque, 2014). The each four different elements that are identified to be aligned with the company’s mission, vision as well as values generally assists in developing four different perspectives including customer, financial, internal business as well as learning and growth. The balanced scorecard for this project is provided below:
Objectives |
Measures |
Targets |
Initiatives |
|
Financial |
To utilize the budget that is approved for the project. |
Utilization of budget appropriately Proper use of project resources |
To complete the project within the budget of around $ 207,840.00 |
Weekly tracking of the project budget |
Customer |
Proper service to the customer |
Development of cloud based ERP system |
Managing demands of the customers properly; |
Getting feedback from the customers |
Internal business process |
To have proper accessibility of data and information |
Development of cloud based ERP system |
To access both data and information from anywhere at any time; |
Transfer of data to cloud. |
Learning and growth |
Importance of proper management strategies within project; |
Utilization of proper management so that the project can be finished on time; |
Achieving proper skills and knowledge in project management; |
Documenting the strategies that are utilized within the project. |
The recommendations for project governance are provided below:
Proper stakeholder reporting and meeting: Proper communication plan must be developed for the project in order to ensure the project manager that there is right balance of reporting as well as meetings. This is helpful for making sure that each of the stakeholders of the project mainly understands the content of communication, frequency as well as decision gates.
Time Taken to Complete Each Phase of the Project
Proper risk management: The project team of the organization must be consensus about the various types of risks that can create impact on the project. Proper risk management strategies must be implemented within the project so that the risks as well as challenges that are associated with the project can be properly resolved.
Implementation of proper management control procedures: Proper implementation of project monitoring as well as controlling procedure must be implemented within the project in order to measure performance against time, resources as well as budget.
References
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CustomInk. (2018). Retrieved from https://www.customink.com/
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