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  1. Use the background information to create a short summary (one short paragraph) about the “You Can Fit In” business.
  2. Create an organisation chart for the You Can Fit In business.
  3. Use the information above to describe the area of the organisation under study (i.e. the business functions that will be handled by the new information system).
  4. Add the background information, organisation chart, and business functions to your Report document in Part A: Initial Investigation.

At their initial meeting, Nina and Mark discussed some initial steps in planning an information system for the new facility. The next morning, they worked together on a business profile, and talked together about various types of information systems that would provide the best support for the supercenters’ operations.

They also discussed the possibilities of incorporating personal wearable fitness devices that capture and monitor parameters such as heart rate. They know that these have become popular in the general community, especially for people who are keenly seeking to monitor and improve their fitness. Although no firm decisions were made, they did discuss the possibilities that such devices may offer to enhance their business offerings. It was observed that there would even be the possibility of offering such devices for hire to their customers. There were clearly possible benefits for using such devices, but it seemed a big step to formally incorporate these into their information system.

Still, the idea had been raised and may be worth further consideration. They had each wondered about the possible benefits that could flow from such devices, but acknowledged that these were likely beyond their immediate needs.

Nina starts creating a System Vision Document for the new You Can Fit In system, so she can use this to define a vision for the new system. She is not feeling well, and running a bit short of time so has asked for your assitence.

  1. Either by yourself or with another class member, brainstorm all the functions that the You Can Fit In system might fulfil. Keep it at a very high level.
  2. Prepare a draft System Vision Document for the new You Can Fit In system. This System Vision Document will be revised when you find out more about the requirements for the system. An example System Vision Document can be seen in Figure 1.8 of your textbook (Figure 1.5 in the 6thed).

Add your System Vision Document to your Report document in Part A: Initial Investigation.

You are now leading the analysis and design project for the new Information System for You Can Fit In. You have been studying the nature and use of project management tools and techniques, so you are well positioned to develop some project plans.

You need to get ready for the next set of systems development tasks, which will be requirements modelling for the new system. You have access to documents that Nina had prepared outlining a broad information gathering schedule. You may need to further develop these into finer grain tasks but you accept that the overall parameters are suitable. Nina had previously commented to you that she thought that this would take six weeks.

Here is what had been documented as a high level work breakdown structure, including the duration Nina had estimated for each task:

  • First, you need to meet with fitness centre managers at other You Can Fit In locations (3 days);
  • You can then conduct a series of interviews (6 days);
  • When the interviews are complete, you can review company records (4 days) while also observing business operations, including how customers interact with the business processes and location activities (9 days);
  • When you have completed reviewing the records and observed business operations, you can
    • analyse the OnAllAccounts accounting software (3 days) and
    • study a sample of sales and billing transactions (3 days);
  • After completing your study, prepare a report (1 day).
  1. Create a table, listing all tasks separately, with their duration;
  2. Identify all dependencies, and indicate what predecessor tasks are required;
  3. Construct a Gantt chart in Microsoft Project or other project management software;
  4. Identify the PERT/CPM chart in the software, and identify the critical path;
  5. Determine the overall duration of the project;
  6. Take clear screenshots of the Gantt chart and PERT/CPM chart and paste into your Report document in Part A: Initial Investigation under Project Management.
  7. Include the overall duration and critical path in your report.

Organisational Chart for the You Can Fit In Business

You Can Fit In is a typical company who own and operate different fitness centres within various cities of NSW and Victoria. The company has been performing better. Based on their current scenario, the company has been planning for an expansion based on opening a “Supercentre”. With the expansion of the supercentre, the company would plan for including new services and products.

The company also plans for an inclusion of online access for their members in order to provide them with customized mode of training programs and reports based on progress of the work within the company. The company also plans for providing additional data management capacities with the inclusion of an advanced information system based on their new set of operations.

1.2 Organisational Chart for the You Can Fit In Business

1.3 Additional Business Functions that would be handled by the new System

The current business centre focuses on the employment of common job functions such as front desk welcoming, handling of stores and stocks, various classes on yoga, swimming and aerobics. The new supercentre would be able to implement latest features and amenities for their customers. This would include a child care unit that would provide special kind of programs for different age groups.

The CEO of the organisation also plans to provide customizable training programs and various progress reports that would be able to measure the progress of the business at certain time intervals. The existing business unit currently employs OnAllAccounts, which is a popular form of accounting package that is able to manage the payables, receivables and a general ledger. The lists of the members within the business are mainly handled with software systems of Microsoft such as Word and Excel.

The new supercentre would be able to provide an information system that would have an online presence. This information system would also have additional capabilities based on data management. The new supercentre would also include special features that would have the capability of attracting more tourists and catering to their needs.

Activity 2

1. Part A: Initial Investigation

1.1 Functions Implemented by the New System

The new supercentre of You Can Fit In would include different kinds of functionalities. The supercentre business would also incorporate different forms of fitness wearables that would fit for the needs of the new customers. These different wearables would be able to capture and thus monitor different parameters such as the heart rate of different individuals. Thus these devices would also be able to enhance the business offerings. The supercentre business would be able to incorporate different levels of membership for their customers. The business is mainly based for tourists and hence they would include such kinds of amenities such as new kinds of equipment. These would be able to satisfy the needs of the visitors and thus be the primary centre of attraction.

1.2 System Vision Document

  1. Introduction
  2. Overview– The new information system that would be implemented within You Can Fit Inbusiness would include the basic operations. They would also include some additional facilities, which would help in facilitating the business of the organisation.
  3. Purpose- The primary purpose of the new information system would be to facilitate the business with new kinds of operations. This would ensure the profitability of the business and also provide new operations for the customers.
  4. Design Constraints and Considerations
  5. Assumptions / dependencies:
  6. The entire set of communications occurring within the project should be performed over a local area network (LAN).
  7. The machines that would be making use of the information systems should make use of Microsoft Windows Operating Systems. This would help the customers to connect within a common framework.

iii. There would be a high level of dependency on the different kinds of backend servers. These would be able to scale the amount of transactions on an hourly basis.

  1. Design Drivers:
  2. Meeting with the expectation of the customers would require to set up of low price of development tools. This would eventually be helpful to design a better system.
  3. The expectation of the customers would be met by making use of client-side technology. These would eventually support the roles of users.
  4. System Requirements and Supporting Features
  5. Desired system features table:

Feature

Rationale

Open Access to Database

The user has highly invested within a particular DBMS technology. The system would communicate within the existing infrastructure.

Thin form of Client Browser Access

The user would be familiar with the interface of web browser and should be able to make use of the interface wherever it would be possible.

Additional Business Functions that would be handled by the new System

User Requirements / system features table:

User Requirement

Supporting Feature(s)

Ease of Usage

The thin form of client approach would help the users to make use of any standard web browser in order to perform of system functions.

Use of existing infrastructure

The use of open database access API would be helpful for the interaction of the users with the existing servers of database.

Use of Secured Encrypted System

Secured encrypted systems and various encryption techniques should be included within the system to provide secured services.

1 Different Risks within Implementation of Project

With the implementation of the new information system within the supercentre business, it could be discussed that there would be different kinds of risks that would be incurred within the project. The following kinds of risks that have the likeliness of occurrence are:

Risk ID

Risk Name

Risk Description

Impact

Likelihood

R1

Lack of Proper Executive Support

The concerned project team might lack the authority for achieving the concerned objectives of the project. In these cases, the support from the executive management would be fundamental for the success of the project. There are some executives who would disregard the communications made during the project meetings. In some projects, there is a high level of conflict among the stakeholders within the project that leads to issues within the project at the executive level. This form of conflict leads to disruption within the work of the project.

Moderate

Moderately Likely

R2

Poor Scope Requirements

The concerned project might face a general risk due to an error with defining the scope of the project. Inaccurate form of estimates made during the planning of the project might lead to incurring of risks within the project. There also be several kinds of dependencies that would impact the costs and schedule of project. There could also be some form of activities that might get missing within the definition of scope within the project.

Minor

Highly Likely

R3

Lack of Cost Management Strategies

With the progress of the project, there might be a fluctuation in the estimated values of cost. This is due to the reason that during the tenure of the project, there might be a rise or fall in the prices of different products due to the changing scenario. This would thus lead to inaccurate form of cost estimation during the beginning of the project.

Moderate

Moderately Likely

R4

Lack of Proper Change Management Strategies

There might be different kinds of changes within the project that would hence lead to rise of complexity and distraction of key resources within the project. Different forms of changing request would lead to conflict within various stakeholders. Large numbers of change in the priority of change, would lead to the perception that the projects might get failed. When the budget and schedule are extended, the stakeholders might feel that the project would miss their actual deadlines.

Minor

Unlikely

R5

Poor mode of Stakeholder Management

In some cases of project, it has been seen that the stakeholders within the project would ignore the communications made within the project. This project might also incur such kinds of risks. These stakeholders might develop inaccurate expectations within the project. The turnover of the project might lead to disruptions within the project. Any form of disagreement between issues within the project and stakeholders might affect the project.

Moderate

Unlikely

R6

Lack of Proper Communication

The requirements needed for the project might get misinterpreted by the team members. This would lead to a gap within the expectations, requirements and packages of work.

Moderate

Moderately Likely

R7

Lack of Proper Resources and Dedicated Team

When the project team would need acquisition for new skills within the project, there might arise a risk that the productivity might get low. Training would also be required for the project members for providing them with full form of suitability.

Major

Unlikely

R8

Lack of Proper Technical Architecture

There should be a proper planning of different processes based on technical governance. The lack of a proper architecture would lead to different forms of risks within the project. Low quality of architecture would be able to put the project within a risk.

Major

Highly likely

R9

Lack of Proper Form of Technical Support

Low quality of technical components would be able to put major risks within the project. Those technical components that could not be scaled would not be able to meet the demands of performance. Different forms of vulnerabilities within the security measures within the project would be able to put different forms of technical risks within the project. Crashing of technical components within the project would also be the cause of technical kind of risks within the project.

Moderate

Moderately Likely

R10

Poor Form of Integration Support and Improper Requirements

Various kinds of delay within the infrastructure of the project would lead to risks within the concerned project. During the development stages of the project, there might be a problem that the product would fail to get integrated with the existing systems. There are other forms of environments based on testing that might not be available, which might lead to risks within the project. The risks that the product components would be failing to integrate with each other would lead to serious forms of risks within the project.

Major

Moderately Likely

Impact

Major

Moderate

Minor

Likelihood

Highly Likely

R6, R8

R2

Moderately Likely

R10

R1, R3, R6, R9

Unlikely

R7

R5

R4

1.2 Benefits from the Implementation of the New System

With the implementation of the new information system within the supercentre, the different forms of anticipated benefits that could be delivered are:

High Mode of Communication – With the help of the new information system, the users of such system would lead to instant messaging services. The new system plans to implement social media service that would also be a great use for the active customers.

All-Time Availability – The new information system would be helpful for the businesses to remain in touch with the customers. This would help the business in solving the needs of the customers and would satisfy their needs.

Increased Productivity – The new systems would be helpful for the business for gaining a competitive advantage in the market. This would help the organisation to lead their business.

1.3 Expected Costs of the New System

Outline Number

Task Name

Cost

0

Project

$1,234.00

1

   Start

$0.00

2

   Meeting with Fitness Centre Managers

$150.00

3

   Conducting Interviews

$186.00

4

   Review of Company Records

$160.00

5

   Observing Business Operations

$159.00

6

   Analysis Study

$379.00

6.1

      Analysis of OnAllAccounts Accounting Software

$186.00

6.2

      Studying of Samples of Transactions

$193.00

7

   Report Preparation

$200.00

8

   Stop

$0.00

Cost-Benefit Analysis for Implementation of You Can Fit In Information System

 

Hardware

 $                    -   

Software

 $                    -   

Development team salaries

 $           1,234.00

Training

 $                    -   

Total Development Cost

 $           1,234.00

Approximate salary savings

 $              500.00

Reduced operating cost

 $               50.00

Total Benefit

 $              550.00

Discount Rate Used

5.00%

Project Cost-Benefit Analysis

Analysis Variables:

Discount Rate Used

5.00%

Annual Benefits

 $         550.00

Annual Operational Costs

 $                -   

One-Time Development Cost

 $      1,234.00

Year of Project

0

1

2

3

4

Economic Benefit

$0.00

 $        550.00

 $          550.00

 $          550.00

 $        550.00

Discount Rate

1.0000

0.9524

0.9070

0.8638

0.8227

PV of Benefits

$0.00

$523.81

$498.87

$475.11

$452.49

NPV of all BENEFITS

$0.00

 $        523.81

 $        1,022.68

 $        1,497.79

 $     1,950.27

One-Time COSTS

 $  (1,234.00)

Recurring Costs

$0.00

 $              -   

 $                 -   

 $                 -   

 $               -   

Discount Rate

1.0000

0.9524

0.9070

0.8638

0.8227

PV of Recurring Costs

$0.00

 $              -   

 $                 -   

 $                 -   

 $               -   

NPV of all COSTS

 $  (1,234.00)

 $    (1,234.00)

 $       (1,234.00)

 $       (1,234.00)

 $    (1,234.00)

Overall NPV

Overall ROI

(Part 1)

Cost benefit analysis

Year 0

Year 1

Year 2

Year 3

Year 4

Year 5

Net economic benefit

$1,000

$1,000

$1,000

$1,000

$1,000

One time cost

($1,234)

$0

$0

$0

$0

$0

Recurring cost

$0

$0

$0

$0

$0

$0

Net cash flow

($1,234)

$1,000

$1,000

$1,000

$1,000

$1,000

Discount factors

Discount rate

6%

 

Year Index

0

1

2

3

4

5

Discount factor

1

0.94

0.89

0.84

0.79

0.75

Discounted flows

Cost

($1,234)

$0

$0

$0

$0

$0

Benefit

$0

$943

$890

$840

$792

$747

Net

($1,234)

$943

$890

$840

$792

$747

Cumulative

($1,234)

($291)

$599

$1,439

$2,231

$2,978

Net present value

$2,978

 

NPV in fraction

3.414

 

IRR

76%

 

Payback Analysis

 

Fraction Row

-

-

0.041514825

0.09

0.21

0.32

Partial years for negative cash flow

0.04

Payback Period in Years

0.04

 

 

Since, the payback period is 0.04 year, therefore the project is feasible.

1.5 Assumptions of the Deliverables of the New System

With the implementation of the new systems, there could be several kinds of changes that would be made within the business scenario. These new changes would help the business in propagating their future perspectives. With the implementation of the strategies, the business would be able to integrate much number of customers within a certain period of time.

There is a certain form of assumption that the future of the project would be focused on bringing new customers within the supercentre business. The new information system would be able to majorly satisfy to the current needs of the business and thus would also be able to provide much advanced form of amenities to the people. This would eventually lead to the growth and profitability of the business.

1.6 Recommendation Plan based on the Present Business Case

The proposed system would be able to provide a strong business case for the concerned business. Based on the consideration of the report from the project, it could be recommended that the project should include the new information systems for benefitting the business. Based on focusing on the different understandings from the discussion of the top officials, it could be recommended that the new system should include different security measures within the information system.

A secured information system would be able to prove the genuineness to their users. Thus the customers would be able to use those systems and thus become loyal customers for the business. The considerations from the understanding of the preliminary part of the report would be helpful for proceeding with the working of the system. The project should be undertaken under the proper guidance of technical experts and should also follow the appropriate guidelines.

Functions Implemented by the New System

1. Fact Finding Techniques

Some of the primary form of techniques based on finding of facts that could be implemented within the new system are: Further Research on the project that is being made, visiting of sites, observation of the working environment and providing of questionnaires.

2. Identification of Staff Members

Project Manager – The individual would be responsible for the completion of the project within the proper deadlines. The person involved would also be responsible for the healthy running of the project.

Process Consultant – The individual would have expert knowledge in relation with the process. They would be responsible for providing education to the delivery team based on the process. They have the primary responsibility of suggesting several improvements within the current processes and thus maximizing the value within the business.

3. Questionnaire for each Staff Member

  1. What are the primary challenges that are currently being faced during the designing of the project?
  2. What is the current style of communication and the challenges that are being faced within communication within this project?
  3. How would you ensure that the team would deliver results as per the expectations of the customer?
  4. What are the best practices that are used by you in order to develop excellent relationship with customers?

The different recommendations based on the techniques of fact-finding are:

  • To revise the current plans and bring improvisation to the plans.
  • To make use of latest forms of technologies in order to serve the customers in a better way.
  • To make use of better combination of procedures and methods in order to satisfy the needs of the customers.

Ahmad, M.M. and Cuenca, R.P., 2013. Critical success factors for ERP implementation in SMEs. Robotics and computer-integrated manufacturing, 29(3), pp.104-111.

Arvidsson, V., Holmström, J. and Lyytinen, K., 2014. Information systems use as strategy practice: A multi-dimensional view of strategic information system implementation and use. The Journal of Strategic Information Systems, 23(1), pp.45-61.

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