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MOV - Measurable Organisational Value

  • Identify the desired area of impact - Rank the following areas in terms of importance: Strategy / Customer / Financial / Operational / Social
  • With reference to your project, identify one or two of the following types of value:
  • Better - is improving quality important to your client?
  • Faster - does your client want to increase efficiency?
  • Cheaper - is cutting costs important?
  • Do more - does your client want to continue its growth?
  • Develop an appropriate metric - this sets the target and expectation of all the stakeholders. It is important to determine a quantitative target that needs to be expressed as a metric in terms of an increase or decrease of money.
  • Determine the timeframe for achieving the MOV - ask yourselves, when do we want to achieve this target metric?

Define Scope and produce a Scope Management Plan

Define the scope of the project and detail how the scope will be managed.

Identify and detail the resources for the project using MS Project where appropriate, including:

  • People (and their roles), plus any extra personnel that is required for the project.
  • Technology - any hardware, network and software needs to support the team and your client.
  • Facilities - where will most of the teamwork be situated?
  • Other - for example, travel, training etc.

Using MS Project, develop a schedule using a high-level Work Breakdown Structure (WBS). It should include:

  • Milestones for each phase and deliverable
  • This will tell everyone associated with the project that the phase or deliverable was completed satisfactorily.
  • Activities / Tasks
  • Define a set of activities / tasks that must be completed to produce each deliverable.
  • Resource Assignments
  • Assign people and resources to each individual activities.
  • Estimates for Each Activity / Task
  • Develop a time estimate for each task or activity to be completed.

Project Risk Analysis and Plan

  • Document any assumptions you have made about the project
  • Using the Risk Identification Framework as a basis, identify five risks to the project – one for each of the five phases of the methodology.
  • Analyse these risks, assign a risk to an appropriate member, and describe a strategy for the management of each specific risk.

Quality Management Plan.

  • A short statement that reflects your team’s philosophy or objective for ensuring that you deliver a quality system to your client.
  • Develop and describe the following that your project team could implement to ensure quality;
  • A set of verification activities
  • A set of validation activities

Closure and Evaluation

  • Develop a closure checklist that the project team will use to ensure that the project has been closed properly.
  • Develop a project evaluation – outline and discuss how your project’s MOV will be evaluated.
Part One

The Globex established a prior project on Rivarina Agriculture and Lifetime Show (RALS, a 3 days event) from 2000. This show demonstrates the local business, agricultural equipments suppliers and the lifestyle products as well. For proper management of the RALS projects the components those must be followed by the program developers include show stand co ordination, live display of the program, catering, volunteers etc. The tickets for RALS show are available in the RALS gates which are manual however; in order to resolve the issues associated to manual ticket booking system, the Globex committee has decided to adopt computer based ticket booking system for their consumers. With the help of manual ticketing the efficiency and timeliness will increase accordingly.

In addition to this for this change the service providers are needed to rearrange the existing approaches in terms of proper quality management, budget management, time management, risk management etc. In order to execute the project concept without any error it is necessary for the project manager and project development team members to work according to the work breakdown activities within estimated time and budget as well.

Desired area

Impact

Ranking

Strategy

With the help of proper business strategies the company will be able to gain higher revenue and more consumers as well.

2

Consumers

Consumers are the most important asset to any business, with advanced online ticket booking system the consumers need not to wait in the queue and they could get the expected answers from the online ticket booking portal also.

4

Operational

With operational and functional strategies the employees and project development team members will be able to operate the online ticket booking system properly.

3

Financial

Financial support is the main thing that helps the project developers to execute the project in such a way so that they could get effective revenue throughout.

1

Social

For improving the existing communication system the social approaches are very much important to be improved.

5

Better: The online ticket booking system will help the project manager to deliver quality service to their clients.

Faster: It will help to speed up the entire process starting from the ticket booking up to its delivery to the consumers.

Cheaper: The total business efficiency will increase and the rate of capital investment will be completely minimized.

The stakeholders of associated to the project are divided into two parts internal stakeholder and external stakeholder. In order to evaluate the online ticket booking system for RALS show the stakeholders are required to meet their expectations properly. The expectations of the stakeholders are as follows:

Stakeholder’s name

Expectation

Project manager

To complete the project on time

Team members

To deliver service as per the expectation of the internal and external consumers

Finance manager

The finance manager expected to complete the project within estimated budget

Project volunteers

The volunteers are needed to control and monitor the project progress properly and they expect to increase the system efficiency

WBS

Task Name

Duration

Start

Finish

Predecessors

0

Timeframe development for RALS system

110 days

Mon 10/2/17

Fri 3/2/18

1

   Project initiation phase

31 days

Mon 10/2/17

Mon 11/13/17

1.1

      Understanding project requirements

6 days

Mon 10/2/17

Mon 10/9/17

1.2

      Budget planning

5 days

Tue 10/10/17

Mon 10/16/17

2

1.3

      Time management for the RALS project

5 days

Tue 10/17/17

Mon 10/23/17

3

1.4

      Risk assessment

4 days

Tue 10/24/17

Fri 10/27/17

4,2

1.5

      Scope assessment

6 days

Mon 10/30/17

Mon 11/6/17

5

1.6

      Resource requirement for RALS online ticket booking system

5 days

Tue 11/7/17

Mon 11/13/17

6

2

   Milestone 1: Completion of project initiation phase

0 days

Mon 11/13/17

Mon 11/13/17

7

3

   Project planning

32 days

Tue 11/14/17

Wed 12/27/17

3.1

      Risk management planning

6 days

Tue 11/14/17

Tue 11/21/17

8

3.2

      Scope management

5 days

Wed 11/22/17

Tue 11/28/17

10

3.3

      Quality management

7 days

Wed 11/29/17

Thu 12/7/17

4,11

3.4

      Stakeholder’s identification

5 days

Fri 12/8/17

Thu 12/14/17

12

3.5

      Online ticket booking system development

4 days

Fri 12/15/17

Wed 12/20/17

13

3.6

      Online payment implementation

5 days

Thu 12/21/17

Wed 12/27/17

14

4

   Milestone 2: Completion of project planning phase

0 days

Wed 12/27/17

Wed 12/27/17

15

5

   Project execution

29 days

Thu 12/28/17

Tue 2/6/18

5.1

      Website analysis

5 days

Thu 12/28/17

Wed 1/3/18

16

5.2

      Website testing

6 days

Thu 1/4/18

Thu 1/11/18

18

5.3

      Understating consumer’s requirements

6 days

Fri 1/12/18

Fri 1/19/18

19

5.4

      Prototype implementation

6 days

Mon 1/22/18

Mon 1/29/18

14,20

5.5

      Reviewing functional requirements

6 days

Tue 1/30/18

Tue 2/6/18

21

6

   Milestone 3: Completion of project execution phase

0 days

Tue 2/6/18

Tue 2/6/18

22

7

   Project closure

18 days

Wed 2/7/18

Fri 3/2/18

7.1

      Post project evaluation

6 days

Wed 2/7/18

Wed 2/14/18

23

7.2

      Final project documentation

7 days

Thu 2/15/18

Fri 2/23/18

25

7.3

      Stakeholder signoff

5 days

Mon 2/26/18

Fri 3/2/18

26

8

   Milestone 4: Completion of project closure phase

0 days

Fri 3/2/18

Fri 3/2/18

27

After the successful completion of the project, Globex will be able to satisfy the consumers by reducing the length of the queue and by increasing the timeliness of the online ticket booking system. In addition to this, the Measurable Organizational Values (MOV) must be utilized appropriately.

The scope of the project is to develop RALS event for the consumers with improved ticket booking system. With the help of this improvement the users will be able to get tickets online and they will not be required to wait in long queues. The scopes of the project are as follows:

  • To deliver passes for all 1, 2 and even for 2 days
  • To execute the project within the estimated budget and time as well
  • To execute E-ticket booking opportunity for the consumers
  • To implement risk management and quality management plan

After successful completion of the project the project manager and the project team members will be able to deliver online tickets to the consumers where they need not to wait in a any queue and even they can also use the mobile app for booking tickets regardless of their location and time as well.

Part Two

Resource Name

Initials

Group

Max. Units

Std. Rate

Ovt. Rate

Cost/Use

Accrue At

Base Calendar

Project manager

P

100%

$20.00/hr

$0.00/hr

$0.00

Prorated

Standard

project finance manager

p

100%

$15.00/hr

$0.00/hr

$0.00

Prorated

Standard

application programmer

a

100%

$16.00/hr

$0.00/hr

$0.00

Prorated

Standard

system analyst

s

100%

$16.00/hr

$0.00/hr

$0.00

Prorated

Standard

system tester

s

100%

$12.00/hr

$0.00/hr

$0.00

Prorated

Standard

project sponsors

p

100%

$20.00/hr

$0.00/hr

$0.00

Prorated

Standard

project team members

p

100%

$10.00/hr

$0.00/hr

$0.00

Prorated

Standard

People: the project manager is responsible to monitor and control the project progress details whereas; the finance manager estimates the total capital required for the successful completion of the project. The application programmers, system developers and tester are responsible to check whether the online website is user friendly or not. If any component is found to be not present then additional changes should be incorporated according to the missing elements,

Technology: Proper digital devices, with additional software and hardware and internet connections are also needed

Facility: While developing the website, proper team activities must be done in the project planning and execution phase properly.

Figure 1: Work Breakdown Structure for RALS system

(Source: created by author)

WBS

Task Name

Duration

Start

Finish

Predecessors

0

Timeframe development for RALS system

110 days

Mon 10/2/17

Fri 3/2/18

1

   Project initiation phase

31 days

Mon 10/2/17

Mon 11/13/17

1.1

      Understanding project requirements

6 days

Mon 10/2/17

Mon 10/9/17

1.2

      Budget planning

5 days

Tue 10/10/17

Mon 10/16/17

2

1.3

      Time management for the RALS project

5 days

Tue 10/17/17

Mon 10/23/17

3

1.4

      Risk assessment

4 days

Tue 10/24/17

Fri 10/27/17

4,2

1.5

      Scope assessment

6 days

Mon 10/30/17

Mon 11/6/17

5

1.6

      Resource requirement for RALS online ticket booking system

5 days

Tue 11/7/17

Mon 11/13/17

6

2

   Milestone 1: Completion of project initiation phase

0 days

Mon 11/13/17

Mon 11/13/17

7

3

   Project planning

32 days

Tue 11/14/17

Wed 12/27/17

3.1

      Risk management planning

6 days

Tue 11/14/17

Tue 11/21/17

8

3.2

      Scope management

5 days

Wed 11/22/17

Tue 11/28/17

10

3.3

      Quality management

7 days

Wed 11/29/17

Thu 12/7/17

4,11

3.4

      Stakeholder’s identification

5 days

Fri 12/8/17

Thu 12/14/17

12

3.5

      Online ticket booking system development

4 days

Fri 12/15/17

Wed 12/20/17

13

3.6

      Online payment implementation

5 days

Thu 12/21/17

Wed 12/27/17

14

4

   Milestone 2: Completion of project planning phase

0 days

Wed 12/27/17

Wed 12/27/17

15

5

   Project execution

29 days

Thu 12/28/17

Tue 2/6/18

5.1

      Website analysis

5 days

Thu 12/28/17

Wed 1/3/18

16

5.2

      Website testing

6 days

Thu 1/4/18

Thu 1/11/18

18

5.3

      Understating consumer’s requirements

6 days

Fri 1/12/18

Fri 1/19/18

19

5.4

      Prototype implementation

6 days

Mon 1/22/18

Mon 1/29/18

14,20

5.5

      Reviewing functional requirements

6 days

Tue 1/30/18

Tue 2/6/18

21

6

   Milestone 3: Completion of project execution phase

0 days

Tue 2/6/18

Tue 2/6/18

22

7

   Project closure

18 days

Wed 2/7/18

Fri 3/2/18

7.1

      Post project evaluation

6 days

Wed 2/7/18

Wed 2/14/18

23

7.2

      Final project documentation

7 days

Thu 2/15/18

Fri 2/23/18

25

7.3

      Stakeholder signoff

5 days

Mon 2/26/18

Fri 3/2/18

26

8

   Milestone 4: Completion of project closure phase

0 days

Fri 3/2/18

Fri 3/2/18

27

WBS

Task Name

Duration

Resource Names

0

Timeframe development for RALS system

110 days

1

   Project initiation phase

31 days

1.1

      Understanding project requirements

6 days

Project manager

1.2

      Budget planning

5 days

project finance manager

1.3

      Time management for the RALS project

5 days

project finance manager ,Project manager

1.4

      Risk assessment

4 days

Project manager

1.5

      Scope assessment

6 days

Project manager

1.6

      Resource requirement for RALS online ticket booking system

5 days

Project manager

2

   Milestone 1: Completion of project initiation phase

0 days

project sponsors

3

   Project planning

32 days

3.1

      Risk management planning

6 days

project team members

3.2

      Scope management

5 days

project team members

3.3

      Quality management

7 days

project team members

3.4

      Stakeholder’s identification

5 days

project team members ,Project manager

3.5

      Online ticket booking system development

4 days

application programmer

3.6

      Online payment implementation

5 days

application programmer

4

   Milestone 2: Completion of project planning phase

0 days

project sponsors

5

   Project execution

29 days

5.1

      Website analysis

5 days

application programmer

5.2

      Website testing

6 days

application programmer

5.3

      Understating consumer’s requirements

6 days

system analyst

5.4

      Prototype implementation

6 days

system analyst

5.5

      Reviewing functional requirements

6 days

system tester

6

   Milestone 3: Completion of project execution phase

0 days

project sponsors

7

   Project closure

18 days

7.1

      Post project evaluation

6 days

system analyst, system tester

7.2

      Final project documentation

7 days

system analyst, system tester

7.3

      Stakeholder signoff

5 days

Project manager

8

   Milestone 4: Completion of project closure phase

0 days

WBS

Task Name

Duration

Start

Finish

Resource Names

Cost Variance

0

Timeframe development for RALS system

110 days

Mon 10/2/17

Fri 3/2/18

$16,384.00

1

   Project initiation phase

31 days

Mon 10/2/17

Mon 11/13/17

$5,360.00

1.1

      Understanding project requirements

6 days

Mon 10/2/17

Mon 10/9/17

Project manager

$960.00

1.2

      Budget planning

5 days

Tue 10/10/17

Mon 10/16/17

project finance manager

$600.00

1.3

      Time management for the RALS project

5 days

Tue 10/17/17

Mon 10/23/17

project finance manager ,Project manager

$1,400.00

1.4

      Risk assessment

4 days

Tue 10/24/17

Fri 10/27/17

Project manager

$640.00

1.5

      Scope assessment

6 days

Mon 10/30/17

Mon 11/6/17

Project manager

$960.00

1.6

      Resource requirement for RALS online ticket booking system

5 days

Tue 11/7/17

Mon 11/13/17

Project manager

$800.00

2

   Milestone 1: Completion of project initiation phase

0 days

Mon 11/13/17

Mon 11/13/17

project sponsors

$0.00

3

   Project planning

32 days

Tue 11/14/17

Wed 12/27/17

$3,792.00

3.1

      Risk management planning

6 days

Tue 11/14/17

Tue 11/21/17

project team members

$480.00

3.2

      Scope management

5 days

Wed 11/22/17

Tue 11/28/17

project team members

$400.00

3.3

      Quality management

7 days

Wed 11/29/17

Thu 12/7/17

project team members

$560.00

3.4

      Stakeholder’s identification

5 days

Fri 12/8/17

Thu 12/14/17

project team members ,Project manager

$1,200.00

3.5

      Online ticket booking system development

4 days

Fri 12/15/17

Wed 12/20/17

application programmer

$512.00

3.6

      Online payment implementation

5 days

Thu 12/21/17

Wed 12/27/17

application programmer

$640.00

4

   Milestone 2: Completion of project planning phase

0 days

Wed 12/27/17

Wed 12/27/17

project sponsors

$0.00

5

   Project execution

29 days

Thu 12/28/17

Tue 2/6/18

$3,520.00

5.1

      Website analysis

5 days

Thu 12/28/17

Wed 1/3/18

application programmer

$640.00

5.2

      Website testing

6 days

Thu 1/4/18

Thu 1/11/18

application programmer

$768.00

5.3

      Understating consumer’s requirements

6 days

Fri 1/12/18

Fri 1/19/18

system analyst

$768.00

5.4

      Prototype implementation

6 days

Mon 1/22/18

Mon 1/29/18

system analyst

$768.00

5.5

      Reviewing functional requirements

6 days

Tue 1/30/18

Tue 2/6/18

system tester

$576.00

6

   Milestone 3: Completion of project execution phase

0 days

Tue 2/6/18

Tue 2/6/18

project sponsors

$0.00

7

   Project closure

18 days

Wed 2/7/18

Fri 3/2/18

$3,712.00

7.1

      Post project evaluation

6 days

Wed 2/7/18

Wed 2/14/18

system analyst, system tester

$1,344.00

7.2

      Final project documentation

7 days

Thu 2/15/18

Fri 2/23/18

system analyst, system tester

$1,568.00

7.3

      Stakeholder signoff

5 days

Mon 2/26/18

Fri 3/2/18

Project manager

$800.00

8

   Milestone 4: Completion of project closure phase

0 days

Fri 3/2/18

Fri 3/2/18

$0.00

Figure 2: Cost estimated for RALS system

(Source: created by author)

Figure 3: Gantt chart for RALS system

(Source: created by author)

Project development phase

Risk associated to the phase

Responsible person

Frequency

Impact

Mitigation strategy

Project initiation phase

Wrong cost estimation

Project finance manager

Monthly

High

The project finance manager should make feasibility study properly so that the issues associated to it can be mitigated completely.

Project planning

Incorrect system components identification

Project team members

Weekly

Medium

In order to develop the online ticket booking system, proper components are needed to be identified by the manager and project team members properly.

Project execution

Testing failure

Application programmer

Monthly

High

After the implementation of the system that must be  tested accurately before execution

Project planning

Failure in risk management

Project manager

Monthly

High

Risks are required to identified then analyzed well for minimizing the rate of risks

Project initiation phase

Improper understanding of consumers requirements

Team members

Monthly

High

Based on the requirement of the consumers the website must be developed.

The aim of this project is to “deliver quality, on time, affordable and user friendly service to the participants of RALS events”. With the help of proper online ticket booking system the service providers will be able to grab more number of new consumers and existing consumers as well. In addition to this, the components those ought to be considered include leadership and motivational approach of the project manager, cost management plan of the finance manager and the roles play by the project team members.

Phases

Name of the Activities

Verification

Requirements gathering

Requirement analysis

SLA

Project prototype designing and coding

Validation

Modeling and unit testing

System integration and integration testing

System controlling

Final implementation of online ticket booking system

Activities

Responsible person

Signature

Project initiation

Project manager

Planning

Project team members

Scope management

Project team members

Budget estimation

Finance manager

Time management

Project manager

Prototype development

Application programmer and system analyst

Prototype testing

System tester

Additional changes

Project manager

After analyzing the details of RALS event project it has been found that in order to complete and execute and implement the project successfully it is necessary to consider all the current project activities properly. It will help the project manager and the project team members to gain competitive advantages and higher revenue value as well. Additionally, the Measurable Organizational Values (MOV) could also be estimated appropriately to deliver user friendly ticket booking system to the event participants. The available ticket options are as follows:

  • Pass for one day, 2 days and for all the three days
  • Family passes
  • Kids and student’s passes and passes for the stall holders

Again the RALS committee has requested for the below components:

  • Ticket sales details
  • The number of tickets sold and the remaining
  • Online and offline buyers details etc

References

Ahern, T., Leavy, B., & Byrne, P. J. (2014). Complex project management as complex problem solving: A distributed knowledge management perspective. International Journal of Project Management, 32(8), 1371-1381.

Boud, D., Cohen, R., & Sampson, J. (Eds.). (2014). Peer learning in higher education: Learning from and with each other. Routledge.

Burke, R. (2013). Project management: planning and control techniques. New Jersey, USA.

Conforto, E. C., Salum, F., Amaral, D. C., da Silva, S. L., & de Almeida, L. F. M. (2014). Can agile project management be adopted by industries other than software development?. Project Management Journal, 45(3), 21-34.

Heldman, K. (2015). PMP project management professional exam deluxe study guide: updated for the 2015 Exam. John Wiley & Sons.

Hornstein, H. A. (2015). The integration of project management and organizational change management is now a necessity. International Journal of Project Management, 33(2), 291-298.

Joslin, R., & Müller, R. (2015). Relationships between a project management methodology and project success in different project governance contexts. International Journal of Project Management, 33(6), 1377-1392.

Kerzner, H. (2013). Project management: a systems approach to planning, scheduling, and controlling. John Wiley & Sons.

Larson, E. W., & Gray, C. (2013). Project Management: The Managerial Process with MS Project. McGraw-Hill.

Marcelino-Sádaba, S., Pérez-Ezcurdia, A., Lazcano, A. M. E., & Villanueva, P. (2014). Project risk management methodology for small firms. International Journal of Project Management, 32(2), 327-340.

Mir, F. A., & Pinnington, A. H. (2014). Exploring the value of project management: linking project management performance and project success. International journal of project management, 32(2), 202-217.

Pemsel, S., & Wiewiora, A. (2013). Project management office a knowledge broker in project-based organisations. International Journal of Project Management, 31(1), 31-42.

Sanchez, M. A. (2015). Integrating sustainability issues into project management. Journal of Cleaner Production, 96, 319-330.

Schwalbe, K. (2015). Information technology project management. Cengage Learning.

Todorovic, M. L., Petrovi?, D. ?., Mihic, M. M., Obradovic, V. L., & Bushuyev, S. D. (2015). Project success analysis framework: A knowledge-based approach in project management. International Journal of Project Management, 33(4), 772-783.

Turner, R. (2016). Gower handbook of project management. Routledge.

Verzuh, E. (2015). The fast forward MBA in project management. John Wiley & Sons.

Walker, A. (2015). Project management in construction. John Wiley & Sons.

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