MOV - Measurable Organisational Value
- Identify the desired area of impact - Rank the following areas in terms of importance: Strategy / Customer / Financial / Operational / Social
- With reference to your project, identify one or two of the following types of value:
- Better - is improving quality important to your client?
- Faster - does your client want to increase efficiency?
- Cheaper - is cutting costs important?
- Do more - does your client want to continue its growth?
- Develop an appropriate metric - this sets the target and expectation of all the stakeholders. It is important to determine a quantitative target that needs to be expressed as a metric in terms of an increase or decrease of money.
- Determine the timeframe for achieving the MOV - ask yourselves, when do we want to achieve this target metric?
Define Scope and produce a Scope Management Plan
Define the scope of the project and detail how the scope will be managed.
Identify and detail the resources for the project using MS Project where appropriate, including:
- People (and their roles), plus any extra personnel that is required for the project.
- Technology - any hardware, network and software needs to support the team and your client.
- Facilities - where will most of the teamwork be situated?
- Other - for example, travel, training etc.
Using MS Project, develop a schedule using a high-level Work Breakdown Structure (WBS). It should include:
- Milestones for each phase and deliverable
- This will tell everyone associated with the project that the phase or deliverable was completed satisfactorily.
- Activities / Tasks
- Define a set of activities / tasks that must be completed to produce each deliverable.
- Resource Assignments
- Assign people and resources to each individual activities.
- Estimates for Each Activity / Task
- Develop a time estimate for each task or activity to be completed.
Project Risk Analysis and Plan
- Document any assumptions you have made about the project
- Using the Risk Identification Framework as a basis, identify five risks to the project – one for each of the five phases of the methodology.
- Analyse these risks, assign a risk to an appropriate member, and describe a strategy for the management of each specific risk.
Quality Management Plan.
- A short statement that reflects your team’s philosophy or objective for ensuring that you deliver a quality system to your client.
- Develop and describe the following that your project team could implement to ensure quality;
- A set of verification activities
- A set of validation activities
Closure and Evaluation
- Develop a closure checklist that the project team will use to ensure that the project has been closed properly.
- Develop a project evaluation – outline and discuss how your project’s MOV will be evaluated.
The Globex established a prior project on Rivarina Agriculture and Lifetime Show (RALS, a 3 days event) from 2000. This show demonstrates the local business, agricultural equipments suppliers and the lifestyle products as well. For proper management of the RALS projects the components those must be followed by the program developers include show stand co ordination, live display of the program, catering, volunteers etc. The tickets for RALS show are available in the RALS gates which are manual however; in order to resolve the issues associated to manual ticket booking system, the Globex committee has decided to adopt computer based ticket booking system for their consumers. With the help of manual ticketing the efficiency and timeliness will increase accordingly.
In addition to this for this change the service providers are needed to rearrange the existing approaches in terms of proper quality management, budget management, time management, risk management etc. In order to execute the project concept without any error it is necessary for the project manager and project development team members to work according to the work breakdown activities within estimated time and budget as well.
Desired area |
Impact |
Ranking |
Strategy |
With the help of proper business strategies the company will be able to gain higher revenue and more consumers as well. |
2 |
Consumers |
Consumers are the most important asset to any business, with advanced online ticket booking system the consumers need not to wait in the queue and they could get the expected answers from the online ticket booking portal also. |
4 |
Operational |
With operational and functional strategies the employees and project development team members will be able to operate the online ticket booking system properly. |
3 |
Financial |
Financial support is the main thing that helps the project developers to execute the project in such a way so that they could get effective revenue throughout. |
1 |
Social |
For improving the existing communication system the social approaches are very much important to be improved. |
5 |
Better: The online ticket booking system will help the project manager to deliver quality service to their clients.
Faster: It will help to speed up the entire process starting from the ticket booking up to its delivery to the consumers.
Cheaper: The total business efficiency will increase and the rate of capital investment will be completely minimized.
The stakeholders of associated to the project are divided into two parts internal stakeholder and external stakeholder. In order to evaluate the online ticket booking system for RALS show the stakeholders are required to meet their expectations properly. The expectations of the stakeholders are as follows:
Stakeholder’s name |
Expectation |
Project manager |
To complete the project on time |
Team members |
To deliver service as per the expectation of the internal and external consumers |
Finance manager |
The finance manager expected to complete the project within estimated budget |
Project volunteers |
The volunteers are needed to control and monitor the project progress properly and they expect to increase the system efficiency |
WBS |
Task Name |
Duration |
Start |
Finish |
Predecessors |
0 |
Timeframe development for RALS system |
110 days |
Mon 10/2/17 |
Fri 3/2/18 |
|
1 |
Project initiation phase |
31 days |
Mon 10/2/17 |
Mon 11/13/17 |
|
1.1 |
Understanding project requirements |
6 days |
Mon 10/2/17 |
Mon 10/9/17 |
|
1.2 |
Budget planning |
5 days |
Tue 10/10/17 |
Mon 10/16/17 |
2 |
1.3 |
Time management for the RALS project |
5 days |
Tue 10/17/17 |
Mon 10/23/17 |
3 |
1.4 |
Risk assessment |
4 days |
Tue 10/24/17 |
Fri 10/27/17 |
4,2 |
1.5 |
Scope assessment |
6 days |
Mon 10/30/17 |
Mon 11/6/17 |
5 |
1.6 |
Resource requirement for RALS online ticket booking system |
5 days |
Tue 11/7/17 |
Mon 11/13/17 |
6 |
2 |
Milestone 1: Completion of project initiation phase |
0 days |
Mon 11/13/17 |
Mon 11/13/17 |
7 |
3 |
Project planning |
32 days |
Tue 11/14/17 |
Wed 12/27/17 |
|
3.1 |
Risk management planning |
6 days |
Tue 11/14/17 |
Tue 11/21/17 |
8 |
3.2 |
Scope management |
5 days |
Wed 11/22/17 |
Tue 11/28/17 |
10 |
3.3 |
Quality management |
7 days |
Wed 11/29/17 |
Thu 12/7/17 |
4,11 |
3.4 |
Stakeholder’s identification |
5 days |
Fri 12/8/17 |
Thu 12/14/17 |
12 |
3.5 |
Online ticket booking system development |
4 days |
Fri 12/15/17 |
Wed 12/20/17 |
13 |
3.6 |
Online payment implementation |
5 days |
Thu 12/21/17 |
Wed 12/27/17 |
14 |
4 |
Milestone 2: Completion of project planning phase |
0 days |
Wed 12/27/17 |
Wed 12/27/17 |
15 |
5 |
Project execution |
29 days |
Thu 12/28/17 |
Tue 2/6/18 |
|
5.1 |
Website analysis |
5 days |
Thu 12/28/17 |
Wed 1/3/18 |
16 |
5.2 |
Website testing |
6 days |
Thu 1/4/18 |
Thu 1/11/18 |
18 |
5.3 |
Understating consumer’s requirements |
6 days |
Fri 1/12/18 |
Fri 1/19/18 |
19 |
5.4 |
Prototype implementation |
6 days |
Mon 1/22/18 |
Mon 1/29/18 |
14,20 |
5.5 |
Reviewing functional requirements |
6 days |
Tue 1/30/18 |
Tue 2/6/18 |
21 |
6 |
Milestone 3: Completion of project execution phase |
0 days |
Tue 2/6/18 |
Tue 2/6/18 |
22 |
7 |
Project closure |
18 days |
Wed 2/7/18 |
Fri 3/2/18 |
|
7.1 |
Post project evaluation |
6 days |
Wed 2/7/18 |
Wed 2/14/18 |
23 |
7.2 |
Final project documentation |
7 days |
Thu 2/15/18 |
Fri 2/23/18 |
25 |
7.3 |
Stakeholder signoff |
5 days |
Mon 2/26/18 |
Fri 3/2/18 |
26 |
8 |
Milestone 4: Completion of project closure phase |
0 days |
Fri 3/2/18 |
Fri 3/2/18 |
27 |
After the successful completion of the project, Globex will be able to satisfy the consumers by reducing the length of the queue and by increasing the timeliness of the online ticket booking system. In addition to this, the Measurable Organizational Values (MOV) must be utilized appropriately.
The scope of the project is to develop RALS event for the consumers with improved ticket booking system. With the help of this improvement the users will be able to get tickets online and they will not be required to wait in long queues. The scopes of the project are as follows:
- To deliver passes for all 1, 2 and even for 2 days
- To execute the project within the estimated budget and time as well
- To execute E-ticket booking opportunity for the consumers
- To implement risk management and quality management plan
After successful completion of the project the project manager and the project team members will be able to deliver online tickets to the consumers where they need not to wait in a any queue and even they can also use the mobile app for booking tickets regardless of their location and time as well.
Part Two
Resource Name |
Initials |
Group |
Max. Units |
Std. Rate |
Ovt. Rate |
Cost/Use |
Accrue At |
Base Calendar |
Project manager |
P |
100% |
$20.00/hr |
$0.00/hr |
$0.00 |
Prorated |
Standard |
|
project finance manager |
p |
100% |
$15.00/hr |
$0.00/hr |
$0.00 |
Prorated |
Standard |
|
application programmer |
a |
100% |
$16.00/hr |
$0.00/hr |
$0.00 |
Prorated |
Standard |
|
system analyst |
s |
100% |
$16.00/hr |
$0.00/hr |
$0.00 |
Prorated |
Standard |
|
system tester |
s |
100% |
$12.00/hr |
$0.00/hr |
$0.00 |
Prorated |
Standard |
|
project sponsors |
p |
100% |
$20.00/hr |
$0.00/hr |
$0.00 |
Prorated |
Standard |
|
project team members |
p |
100% |
$10.00/hr |
$0.00/hr |
$0.00 |
Prorated |
Standard |
People: the project manager is responsible to monitor and control the project progress details whereas; the finance manager estimates the total capital required for the successful completion of the project. The application programmers, system developers and tester are responsible to check whether the online website is user friendly or not. If any component is found to be not present then additional changes should be incorporated according to the missing elements,
Technology: Proper digital devices, with additional software and hardware and internet connections are also needed
Facility: While developing the website, proper team activities must be done in the project planning and execution phase properly.
Figure 1: Work Breakdown Structure for RALS system
(Source: created by author)
WBS |
Task Name |
Duration |
Start |
Finish |
Predecessors |
0 |
Timeframe development for RALS system |
110 days |
Mon 10/2/17 |
Fri 3/2/18 |
|
1 |
Project initiation phase |
31 days |
Mon 10/2/17 |
Mon 11/13/17 |
|
1.1 |
Understanding project requirements |
6 days |
Mon 10/2/17 |
Mon 10/9/17 |
|
1.2 |
Budget planning |
5 days |
Tue 10/10/17 |
Mon 10/16/17 |
2 |
1.3 |
Time management for the RALS project |
5 days |
Tue 10/17/17 |
Mon 10/23/17 |
3 |
1.4 |
Risk assessment |
4 days |
Tue 10/24/17 |
Fri 10/27/17 |
4,2 |
1.5 |
Scope assessment |
6 days |
Mon 10/30/17 |
Mon 11/6/17 |
5 |
1.6 |
Resource requirement for RALS online ticket booking system |
5 days |
Tue 11/7/17 |
Mon 11/13/17 |
6 |
2 |
Milestone 1: Completion of project initiation phase |
0 days |
Mon 11/13/17 |
Mon 11/13/17 |
7 |
3 |
Project planning |
32 days |
Tue 11/14/17 |
Wed 12/27/17 |
|
3.1 |
Risk management planning |
6 days |
Tue 11/14/17 |
Tue 11/21/17 |
8 |
3.2 |
Scope management |
5 days |
Wed 11/22/17 |
Tue 11/28/17 |
10 |
3.3 |
Quality management |
7 days |
Wed 11/29/17 |
Thu 12/7/17 |
4,11 |
3.4 |
Stakeholder’s identification |
5 days |
Fri 12/8/17 |
Thu 12/14/17 |
12 |
3.5 |
Online ticket booking system development |
4 days |
Fri 12/15/17 |
Wed 12/20/17 |
13 |
3.6 |
Online payment implementation |
5 days |
Thu 12/21/17 |
Wed 12/27/17 |
14 |
4 |
Milestone 2: Completion of project planning phase |
0 days |
Wed 12/27/17 |
Wed 12/27/17 |
15 |
5 |
Project execution |
29 days |
Thu 12/28/17 |
Tue 2/6/18 |
|
5.1 |
Website analysis |
5 days |
Thu 12/28/17 |
Wed 1/3/18 |
16 |
5.2 |
Website testing |
6 days |
Thu 1/4/18 |
Thu 1/11/18 |
18 |
5.3 |
Understating consumer’s requirements |
6 days |
Fri 1/12/18 |
Fri 1/19/18 |
19 |
5.4 |
Prototype implementation |
6 days |
Mon 1/22/18 |
Mon 1/29/18 |
14,20 |
5.5 |
Reviewing functional requirements |
6 days |
Tue 1/30/18 |
Tue 2/6/18 |
21 |
6 |
Milestone 3: Completion of project execution phase |
0 days |
Tue 2/6/18 |
Tue 2/6/18 |
22 |
7 |
Project closure |
18 days |
Wed 2/7/18 |
Fri 3/2/18 |
|
7.1 |
Post project evaluation |
6 days |
Wed 2/7/18 |
Wed 2/14/18 |
23 |
7.2 |
Final project documentation |
7 days |
Thu 2/15/18 |
Fri 2/23/18 |
25 |
7.3 |
Stakeholder signoff |
5 days |
Mon 2/26/18 |
Fri 3/2/18 |
26 |
8 |
Milestone 4: Completion of project closure phase |
0 days |
Fri 3/2/18 |
Fri 3/2/18 |
27 |
WBS |
Task Name |
Duration |
Resource Names |
0 |
Timeframe development for RALS system |
110 days |
|
1 |
Project initiation phase |
31 days |
|
1.1 |
Understanding project requirements |
6 days |
Project manager |
1.2 |
Budget planning |
5 days |
project finance manager |
1.3 |
Time management for the RALS project |
5 days |
project finance manager ,Project manager |
1.4 |
Risk assessment |
4 days |
Project manager |
1.5 |
Scope assessment |
6 days |
Project manager |
1.6 |
Resource requirement for RALS online ticket booking system |
5 days |
Project manager |
2 |
Milestone 1: Completion of project initiation phase |
0 days |
project sponsors |
3 |
Project planning |
32 days |
|
3.1 |
Risk management planning |
6 days |
project team members |
3.2 |
Scope management |
5 days |
project team members |
3.3 |
Quality management |
7 days |
project team members |
3.4 |
Stakeholder’s identification |
5 days |
project team members ,Project manager |
3.5 |
Online ticket booking system development |
4 days |
application programmer |
3.6 |
Online payment implementation |
5 days |
application programmer |
4 |
Milestone 2: Completion of project planning phase |
0 days |
project sponsors |
5 |
Project execution |
29 days |
|
5.1 |
Website analysis |
5 days |
application programmer |
5.2 |
Website testing |
6 days |
application programmer |
5.3 |
Understating consumer’s requirements |
6 days |
system analyst |
5.4 |
Prototype implementation |
6 days |
system analyst |
5.5 |
Reviewing functional requirements |
6 days |
system tester |
6 |
Milestone 3: Completion of project execution phase |
0 days |
project sponsors |
7 |
Project closure |
18 days |
|
7.1 |
Post project evaluation |
6 days |
system analyst, system tester |
7.2 |
Final project documentation |
7 days |
system analyst, system tester |
7.3 |
Stakeholder signoff |
5 days |
Project manager |
8 |
Milestone 4: Completion of project closure phase |
0 days |
WBS |
Task Name |
Duration |
Start |
Finish |
Resource Names |
Cost Variance |
0 |
Timeframe development for RALS system |
110 days |
Mon 10/2/17 |
Fri 3/2/18 |
$16,384.00 |
|
1 |
Project initiation phase |
31 days |
Mon 10/2/17 |
Mon 11/13/17 |
$5,360.00 |
|
1.1 |
Understanding project requirements |
6 days |
Mon 10/2/17 |
Mon 10/9/17 |
Project manager |
$960.00 |
1.2 |
Budget planning |
5 days |
Tue 10/10/17 |
Mon 10/16/17 |
project finance manager |
$600.00 |
1.3 |
Time management for the RALS project |
5 days |
Tue 10/17/17 |
Mon 10/23/17 |
project finance manager ,Project manager |
$1,400.00 |
1.4 |
Risk assessment |
4 days |
Tue 10/24/17 |
Fri 10/27/17 |
Project manager |
$640.00 |
1.5 |
Scope assessment |
6 days |
Mon 10/30/17 |
Mon 11/6/17 |
Project manager |
$960.00 |
1.6 |
Resource requirement for RALS online ticket booking system |
5 days |
Tue 11/7/17 |
Mon 11/13/17 |
Project manager |
$800.00 |
2 |
Milestone 1: Completion of project initiation phase |
0 days |
Mon 11/13/17 |
Mon 11/13/17 |
project sponsors |
$0.00 |
3 |
Project planning |
32 days |
Tue 11/14/17 |
Wed 12/27/17 |
$3,792.00 |
|
3.1 |
Risk management planning |
6 days |
Tue 11/14/17 |
Tue 11/21/17 |
project team members |
$480.00 |
3.2 |
Scope management |
5 days |
Wed 11/22/17 |
Tue 11/28/17 |
project team members |
$400.00 |
3.3 |
Quality management |
7 days |
Wed 11/29/17 |
Thu 12/7/17 |
project team members |
$560.00 |
3.4 |
Stakeholder’s identification |
5 days |
Fri 12/8/17 |
Thu 12/14/17 |
project team members ,Project manager |
$1,200.00 |
3.5 |
Online ticket booking system development |
4 days |
Fri 12/15/17 |
Wed 12/20/17 |
application programmer |
$512.00 |
3.6 |
Online payment implementation |
5 days |
Thu 12/21/17 |
Wed 12/27/17 |
application programmer |
$640.00 |
4 |
Milestone 2: Completion of project planning phase |
0 days |
Wed 12/27/17 |
Wed 12/27/17 |
project sponsors |
$0.00 |
5 |
Project execution |
29 days |
Thu 12/28/17 |
Tue 2/6/18 |
$3,520.00 |
|
5.1 |
Website analysis |
5 days |
Thu 12/28/17 |
Wed 1/3/18 |
application programmer |
$640.00 |
5.2 |
Website testing |
6 days |
Thu 1/4/18 |
Thu 1/11/18 |
application programmer |
$768.00 |
5.3 |
Understating consumer’s requirements |
6 days |
Fri 1/12/18 |
Fri 1/19/18 |
system analyst |
$768.00 |
5.4 |
Prototype implementation |
6 days |
Mon 1/22/18 |
Mon 1/29/18 |
system analyst |
$768.00 |
5.5 |
Reviewing functional requirements |
6 days |
Tue 1/30/18 |
Tue 2/6/18 |
system tester |
$576.00 |
6 |
Milestone 3: Completion of project execution phase |
0 days |
Tue 2/6/18 |
Tue 2/6/18 |
project sponsors |
$0.00 |
7 |
Project closure |
18 days |
Wed 2/7/18 |
Fri 3/2/18 |
$3,712.00 |
|
7.1 |
Post project evaluation |
6 days |
Wed 2/7/18 |
Wed 2/14/18 |
system analyst, system tester |
$1,344.00 |
7.2 |
Final project documentation |
7 days |
Thu 2/15/18 |
Fri 2/23/18 |
system analyst, system tester |
$1,568.00 |
7.3 |
Stakeholder signoff |
5 days |
Mon 2/26/18 |
Fri 3/2/18 |
Project manager |
$800.00 |
8 |
Milestone 4: Completion of project closure phase |
0 days |
Fri 3/2/18 |
Fri 3/2/18 |
$0.00 |
Figure 2: Cost estimated for RALS system
(Source: created by author)
Figure 3: Gantt chart for RALS system
(Source: created by author)
Project development phase |
Risk associated to the phase |
Responsible person |
Frequency |
Impact |
Mitigation strategy |
Project initiation phase |
Wrong cost estimation |
Project finance manager |
Monthly |
High |
The project finance manager should make feasibility study properly so that the issues associated to it can be mitigated completely. |
Project planning |
Incorrect system components identification |
Project team members |
Weekly |
Medium |
In order to develop the online ticket booking system, proper components are needed to be identified by the manager and project team members properly. |
Project execution |
Testing failure |
Application programmer |
Monthly |
High |
After the implementation of the system that must be tested accurately before execution |
Project planning |
Failure in risk management |
Project manager |
Monthly |
High |
Risks are required to identified then analyzed well for minimizing the rate of risks |
Project initiation phase |
Improper understanding of consumers requirements |
Team members |
Monthly |
High |
Based on the requirement of the consumers the website must be developed. |
The aim of this project is to “deliver quality, on time, affordable and user friendly service to the participants of RALS events”. With the help of proper online ticket booking system the service providers will be able to grab more number of new consumers and existing consumers as well. In addition to this, the components those ought to be considered include leadership and motivational approach of the project manager, cost management plan of the finance manager and the roles play by the project team members.
Phases |
Name of the Activities |
Verification |
Requirements gathering |
Requirement analysis |
|
SLA |
|
Project prototype designing and coding |
|
Validation |
Modeling and unit testing |
System integration and integration testing |
|
System controlling |
|
Final implementation of online ticket booking system |
Activities |
Responsible person |
Signature |
Project initiation |
Project manager |
|
Planning |
Project team members |
|
Scope management |
Project team members |
|
Budget estimation |
Finance manager |
|
Time management |
Project manager |
|
Prototype development |
Application programmer and system analyst |
|
Prototype testing |
System tester |
|
Additional changes |
Project manager |
After analyzing the details of RALS event project it has been found that in order to complete and execute and implement the project successfully it is necessary to consider all the current project activities properly. It will help the project manager and the project team members to gain competitive advantages and higher revenue value as well. Additionally, the Measurable Organizational Values (MOV) could also be estimated appropriately to deliver user friendly ticket booking system to the event participants. The available ticket options are as follows:
- Pass for one day, 2 days and for all the three days
- Family passes
- Kids and student’s passes and passes for the stall holders
Again the RALS committee has requested for the below components:
- Ticket sales details
- The number of tickets sold and the remaining
- Online and offline buyers details etc
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