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PPMP20009 Leading Lean Projects

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Question:

Project Quality Management Tools & Techniques

  • Definition of Quality
  • Quality Management Concepts
  • The Cost of Quality
  • The Seven Quality Control Tools
  • The 5 Why’s
  • Kaizen Events

“Quality is determined by the customer and is defined as those products and services that are perceived to meet or exceed the needs and expectations of the customer at a cost that represent out standing value”

Quality is important to:

  • Retain existing customers
  • Win back lost customers
  • Win new customers

“All costs incurred over the life of the product by investing in preventing non-conformance to requirements, appraisal of the product or service for conformance to requirements and failure to meet requirements.”

The COQ for projects can be associated with the following:

  • Prevention costs – Costs related to the prevention of the poor qualityin the products, deliverables or services of the specific project.
  • Appraisal costs – Costs related to evaluating, measuring, auditing and testing the products, deliverables or service of the specified project.
  • Failure costs – Costs related to non-conformance of the products, deliverables or services to the needs or expectations of the stakeholders

Determining current process performance usually requires the collection of data and may be presented in table format. When developing a measurement plan ensure that:

The Seven Quality Control Tools – Data Tables

  • Data collected in meaningful
  • Data collected is valid
  • All relevant data is collected as per the agreed data collection plan taking into consideration the

– Sample size

– Frequency of data collection

– Duration of data collection

– What tools are necessary for data collection

– Who will collect the data, where and when?

  • Data that is collected must be presented in an effective way that will facilitate decision making

– Data used to identify trends, variations or deficiencies in the process?

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