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Brief overview of my work

Discuss about the Work Appraisal for Internship.

The core of my work in this internship program will mostly deal in the following areas: checking in guests that come into the hotel. Bel Eyre Perth Hotel is a very smart place for accommodation, conference facilities, and meals. It is situated I Perth Australia, which is an ideal place for tourists as its accessibility is easy (Andrews, and Russell, 2012). The front office department where I am attached is a crucial area, which nearly paves way for easier operation of other departments. As many guests visit this hotel, it is obvious that phone calls are predominant almost at all times. Phone calls are coming from customers who may need to know the type of rooms that are available at any given time and perhaps to do bookings as well. Inquiries about other relevant issues are also done through phone calls. Keeping proper records is mandatory in this hotel (Desa and Basu, 2013). Therefore, this is one of the areas that I am dealing with. I am often tasked with keeping various records mainly concerning the number of customers coming into the hotel. Finally, I am also responsible for the management of the accounts of the hotel in the front office department. These account records must be clearly and properly checked before they are presented to the auditors to scrutinize and authenticate (Haasler, 2013).

The name of the hotel is Comfort Inn Bel Eyre Perth, located in Perth Australia, is a unique place for great comfort. It is conveniently located on the Great Eastern Highway and it is very close to Perth airport and this is the reason as to why many tourists prefer it because they do not need to travel long distances before they get the ‘comfort’ they want. The organization has its clearly defined mission or vision statement. The vision of Comfort Inn Eyre Perth is to aspire to provide the best hospitality to its customers. This vision is focusing on the welfare of the clients and this the reason why Comfort Inn is taking a keen interest in ensuring that is customers are satisfied with the services offered. This organization offers many services to its clients, some of which are listed as follows;

Most popular facilities include offering free parking, free Wi-Fi access, Airport shuttle, Family rooms, spa among others. It also offers outdoor facilities like Sun Deck and BBQ services. The free internet is found in all places within the hotel. Additional services include kid’s meals with extra charge, breakfast brought to the room, a bar and restaurant. All these are for the choice of the client. There is a wide free parking area with proper security which a customer is able to find even without prior reservation notice needed. If a client needs dry cleaning and laundry services, the hotel can provide this but at additional charges. The hotel is very close to Perth Airport and this makes its accessibility become easier to travelers, mining workers, and some locals who may want unique and effective hospitality. Its capacity is properly rated as 3.5-star hotel, currently, it employs sixty workers.

Nature of the organization

According to the regulations of this organization, a front office assistant has several and varied duties to perform. It is a position that is preferred to an entry-level employee. I am able to learn a lot about the company and check other areas of operation (Bharathi, 2016).The position require a diploma certification in addition to previous experience in a similar position. Some of my roles are described below: every office should have its own system of filing and records to be maintained. In this responsibility, I am expected to organize online and paper documents for easier accessibility and faster retrieval. The work of filing also involves suggestion of new filing systems if necessary and taking care of file requests from employees of the organization. Consequently, with the introduction of emails, voice mails, and other general emails, managing correspondences is fundamental in any big organization. One of the duties is to take care of my own correspondences and those of the manager. As a front office assistant, I would be responsible for doing follow-ups on any documentation in my area, file the emails and voice mails into proper sections for later references. Opening the postal mails and distribution is also my docket and I am responsible for carrying out the same. As I am the first person that anyone would bump into when he or she arrives at the office, I will be responsible for greeting guests as they come in. These visitors may include vendors, patients, clients or others. It is therefore important for me to know all the colleagues and their designations so that I can ask the visitors to wait for an appropriate time before I direct them to whom they need assistance. It is my duty, therefore, to be able to effectively put a balance between greeting visitors and my duties of administration.

Lastly, my other very important responsibility as a front office assistant is answering phone calls. I may be called upon to answer the main line for the company and direct any call to appropriate individuals. Sometimes I may have limited calls for my own; however, I am also responsible to answer calls meant for colleagues who may be either busy or not available. In such scenario, I am responsible for providing my colleagues with information, receiving text messages, and informing colleagues about the time of call, date and the nature of such calls.

My roles and responsibilities as a front office assistant

The work outcomes that I am aiming to achieve at the end of this internship program would be to achieve best recommendations from the  management and the entire body of my co-workers. I am also intending to gain appropriate skills and experience to enable me to work as a front office assistant even in larger organizations than this. I am aware focusing on my work and carrying out my duties responsibly and diligently will give me an opportunity to known by other employees and not only providing me with enough experience. My anticipation about the challenges that may sometimes come to my way is live. Uncooperative co-workers and clients are the main challenge in this position (Levy, 2013). Because this is a position where I have to meet and interact with quite a number of people, some of these people may not be corporative hence causing problems in coordinating and managing affairs of the organization. Some of the non-technical skills that I would gain from this organization include verbal communication, public speaking, and written communication among others (Panagiotakopoulos, 2012). Some of these skills I can learn easily through interaction with my colleagues and the environment where I work.

It took me a short time to settle down psychologically for this work in this organization. It was hectic at the beginning, but through the assistance of my co-workers, I am able to adapt to the environment and the work itself. The support that I have been given by my colleagues has enabled me to know in and out of the work and execute my duties diligently. A lot of challenges were there at the beginning but after adapting to the environment and gaining a little experience, I have been able to minimize the challenges and the work seems to be moving on smoothly.

I have proved to achieve a commendable knowledge and skills in the entire period of my internship. As a proof of this, I have learnt how to organize my workplace, attending to the guests with courtesy, and build a strong team with my work mates. I have also been able to receive applause from many clients that visit the hotel. They either do this through expressing their satisfaction to the management or me as an individual. I have been able to know my achievement through good things that my colleagues are saying about me. There is evidence that since I joined here as an internship, I have seen an improvement in the number of visitors that are visiting the hotel. In addition, the praises I have received are a motivation to my endeavors.

References

Andrews & Russell. (2012). Employability skills development: strategy, evaluation, and impact. Higher Education, Skills and Work-Based Learning, 2(1), pp.33-44.

Bharathi, A. (2016). Communication Skills–Core of Employability Skills: Issues & Concerns. Higher Learning Research Communications, 6(4).

Haasler, S. (2013).Work Appraisal and the notion of ‘self’. International Journal of Training and Development, 17(3), pp.233-243.

Levy, I. (2013). Soft Skills – For a front office assistant: "Shift to a Service Driven Economy" Era. International Journal of e-Education, e-Business, e-Management, and e-Learning.

Miller, L., Biggart, A., and Newton, B. (2013).Common responsibilities Of a front office assistant. International Journal of Training and

Development, 17(3), pp.173-175.

Potters, E. (2002). Improving Skills for human resource in the 21st Century.

Industrial and Labor Relations Review, 55(4), p.739.

Desa, G. and Basu, S. (2013). Understanding management in complex organizations.

Strategic management Journal, 7(1), pp.26-49.

Panagiotakopoulos, A. (2012). Work-based competencies and analysis.

Greek higher education institutions (HEIs). Higher Education, Skills and Work-Based Learning, 2(2), pp.141-150

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