You have been recently appointed as Human Resource Manager in a hotel in Vanuatu and your first task is to analyze the human resources challenges. Choose any hotel or resort in Vanuatu and in your own words write an Essay by performing a SWOT analysis of the human resources of the chosen hotel/resort. What are some of the major challenges that the three main actors are facing in terms of human resources and what are some of your recommended.
Moorings Hotel, Vanuatu is famous for waterfront accommodation. This hotel provides stylish and modern accommodation at a reasonable price to their consumers. It offers a series of features like satellite television, wireless internet, air conditioning, and incredible value to their consumers. Apart from this, it offers many services like cinema nights, infinity pool, pool, & snooker, and water sports. It could attract the consumers towards Moorings Hotel, Vanuatu (MOORINGS, 2018). This report supports to gain the understanding about strengths, weaknesses, opportunities, and threats of Moorings Hotel, Vanuatu human resources. This report is significant for gaining the understanding of the reader towards challenges faced by the worker, human resources officials, and state. This report also presents a recommendation for solving human resources challenges of the worker, human resources officials, and state.
The SWOT analysis could support the organization to understand my strengths, weakness, opportunities, and threats of the human resources. It could also be effective for improving the performance of human resources. The following table demonstrates the SWOT of human resources of the Moorings Hotel, Vanuatu:
Helpful |
Harmful |
|
Internal Factor |
Strengths Capable to deal make a huge amount of individuals Social competences Custody reputation Manufacturing capability Prompt decision making Collaborative process |
Weaknesses Lack of coordination Lack of appropriate communication Lack of interpersonal skills Lack of leadership skills |
External Factor |
Opportunities Quick decision making characteristics could enable to easily accomplish the organizational goal Manufacturing abilities support to obtain higher profitability in the least time |
Threats Forceful regulatory atmosphere Lack of leadership skills enhances the threat of sustaining the position. Lack of communication could increase the possibilities of an inappropriate relationship with others |
Strengths
With respect to the above chart, it is evaluated that there are certain strengths of human resources that could be effective to improve the performance of Moorings Hotel, Vanuatu like Capable to make a huge amount of individuals, social competences, custody reputation, manufacturing capability, prompt decision making, and collaborative process. These characteristics of human resources could be effective for increasing the sales of Moorings Hotel, Vanuatu by attracting the huge amount of tourist (Reiche, et al, 2016).
Weaknesses
From the above table, it is observed that there are certain weaknesses of human resources that could negatively impact on the Moorings Hotel, Vanuatu like lack of coordination, lack of appropriate communication, lack of interpersonal skills, and lack of leadership skills. These characteristics could negatively influence the performance of human resources as it declines the productivity of Moorings Hotel, Vanuatu.
Opportunities
As per the above table, it is examined that prompt decision making could provide an opportunity to accomplish the goal of the organization in limited resources. It could make the possibilities of higher profitability (Baum, 2015). The cooperative nature of human resources could lead to team building and higher competitive benefits in the limited time. Further, the manufacturing capabilities could lead to decline firm issues and obtain higher profitability.
Threats
With respect to the above table, it is analyzed robust regulatory atmosphere could decline the profitability of the organization. Lack of leadership skills could increase the threat of position retention. Apart from this, it is also evaluated that the lack of communication skills of human resources leads to conflict at the organization that could directly impact on the productivity of the firm (Stone and Deadrick, 2015). Further, lack of human resources interpersonal skills could decline possibilities of making an effective relationship with others. The human resources of Moorings Hotel, Vanuatu has lack of coordination skills could decline the chance of getting higher success. The human resources have also lack of coordination skills that could increase possibilities to meet the organizational goal. Moreover, human resource of Moorings Hotel, Vanuatu has lack of leadership skills could lead to ineffective communication with others and lower level of leading skills, which could decline the productivity of the firm.
Strengths
Worker, human resources officials, and state are key actors of the human resources. Each actor of the human resources faces different issue with respect to HRD. The challenges of these actors are discussed as below:
Employee Satisfaction
Low motivation and poor engagement could lead to higher job dissatisfaction. The engagement and moral factors are intangible hence it is complicated to measure. The employee satisfaction reviews are supportive to determining the working culture of the firm. The employees of Moorings Hotel, Vanuatu are not enthusiastic towards their job caused by the lower level of satisfaction. There are certain reasons that could increase possibilities of the employee’s dissatisfaction like lower compensation, lack of health policy, flexibility, and appraisal issues. It could directly decline the productivity of the firm (Bratton and Gold, 2017).
Employee Relations
Employee relation is also an important key issue for the human resources department in Moorings Hotel, Vanuatu. Employee relation is depending on two factors like employee complaints and concern. Further, the relationship between worker and top management of the organization could influence the productivity of the firm. There are many reasons that could make a negative image of organization among employees like department audits, PMS, and employee behavior policy (Bennett, et al., 2015). It could decline the morality of employees, which would directly impact on the performance of the firm. The employee relation could depend on accountability for managing diversity problems and diversity management. If the organization is failed to manage diversity issues of employees then there is a higher chance of employee dissatisfaction at the working place. The employee dissatisfaction could enhance the level of employee turnover at the working place that could decline the profitability of the firm (Wehrmeyer, 2017).
Managing human resources could be especially complicated issues for small as well larger business. In addition, it is also addressed that the organization manages their human resources activities by obeying the labor law, making an effective relationship, accessibility, and budgeting. The human resources make approaches for decline challenges of the firm (Brewster, et al., 2016).
Relationships with employees
Human resource manager face issue at the time of making a relationship with the employee and retain them for long-term. The employee relationship could be a major concern because it could directly impact on the performance of the firm. The human resources could remember that they always conduct appropriate behavior with their employees and avoid discrimination or retaliation. In the small organization, usually, human resources manager is failed to keep the relationship with their subordinates. The communication gap could raise issues related to make a relationship with employees (Kokt, 2015).
Compliance with Laws
Compliance with the tax administration, business management, and employment are the key issues for the human resource department of Moorings Hotel, Vanuatu. There are many rules and regulation that made by the government to the human resource department. At the same time, it is observed that it is mandatory for the human resource manager that they should be aware to deal with the tax issues, income report, and employees. If the human resource manager of the organization will be failed to manage their team workers and giving the benefits of policy then it could create a negative image of the organization among employees (Mandate, 2015).
Weaknesses
Employee Retention
Retaining the workforce is a major challenge for the human resources manager. It is complicated for the organization to retain the best employees in the organization. If an employee is not satisfied with organization culture then they could be failed to retain the employee. In addition, the employee retention could depend on different factors like employee relationship, type of work, the flexibility of the working environment. Moreover, it is evaluated that employee retention could direct impact on the productivity of the firm (Bratton, and Gold, 2017).
Compensation and Benefits
The human resources and leader evaluate about benefits, compensation, and budget for workers. In addition, it is also addressed that human resources make strategic decision wherein organization collect perception of the employee towards the working culture and other policy. The organization offers many benefits to their employees but sometimes it could be diverse from the market player. It could create the problem for employees as it would be compacted for human resources manager to effectively manager such matter. It could directly impact on business productivity (Brewster, and Hegewisch, 2017).
Policy implementation
The state government makes many rules and regulation to the human resources department but if the human resources manager is not aware about the implementation then it could create a problem. State government makes policy with respect to transgender but developed rules and regulation are implemented or not in the organization it could create major concern for state government (Brewster and Hegewisch, 2017).
Policy regarding employees
The state government also make the act of heath instant wherein employee will be facilitated to get benefits if they injured in the organization. It could also be major issues for state government that such kinds of policies are implemented or not in the organization.
For employees
The organization should use many policies for retaining their employees like manage employee turnover, increase morale, compensation benefits, and employee satisfaction.
Manage Employee Turnover
The organization uses employee retention strategies to manage the turnover of workforces and attract quality workforces into the company. The retention cultures concentrate on making the relationship between employees and the organization (Cherkesova, et al., 2015). There are certain methods like employee recognition, employee assistance programs, and competitive pay as it would be effective to keep employee satisfaction. In addition, it is evaluated that the organization should collect opinion and views of their employees towards organization culture for retaining the employees and decline the level of employee turnover.
Increases Morale
Workforces that enjoy whatever they do in the organization could support to retain employees for long-term. Retention approach could be imperative because it enables to make positive working culture and improve employee commitment. In addition, it is also analyzed that if the organization could enhance the morale of employees by offering monitory and no-monitory rewards to their employees. Consequently, the organization would be capable to increase the productivity of the employees as well as the organization in an effective manner (Marchington, et al., 2016).
Employee satisfaction
Opportunities
An organization could offer comprehensive advantages to their workforces to satisfy their needs and make higher competitive benefits. Words and activities of organization ensure the job security as it will support to enhance the satisfaction level of employees. The organization should offer safety needs related to job security, protection, and physical health as could also support to make a reliable relationship with employees. The organization could offer the benefit to their employee as it could be related to the health after the retirement (Brewster, 2017).
Compensation and Benefits
Workforces who get higher compensation for their job could get higher satisfaction while lower paid workers are less motivated. Hence, the organization should offer the appropriate amount of money to their employees as it could lead to getting higher employee satisfaction in the working place. Workforces who think that their organization is not paid appropriate then it could decline the productivity of the firm. The organization should need to increase employee satisfaction by providing competitive benefits as per the industry standards (Baum, 2015).
For Human resource manager
The human resources manager should encourage to the cooperation as well as promote to the open communication for decline the issues that are faced by them at the working place.
Relationships with Employees issue
Promote Open Communication
The organization should promote open communication at the working place for maintaining sweet employee relationships. The open communication could lead to making the positive and flexible atmosphere at the working place. The organization should make the essential part to open communication to eliminate the negativity and make a real relationship with workforces. Top management invites employees and initiates for open communication as it could be effective to mitigate the gap between organization and employees (Baum, 2015).
Encourage Cooperation
The organization should need to encourage the cooperation caused by reaching at a common goal. The organization should understand the importance of each employee as it could be effective for accomplishing the organizational goal. The company could make a healthy competition level at the working place as it could inspire the employee to accomplish their goal in the specified time period. The organization should make a team to encourage an employee to work together and get a reliable outcome. Training and development method could also be effective for encouraging the employee for making the collaborative nature at the working place. Consequently, the organization would be capable develop a reliable relationship among employees for getting higher competitive benefits. By encouraging cooperation, the organization could be capable to make distinguish image at the working place (Brewster, et al., 2016).
Employee Retention issues
For retaining the employee's organization should lead to effective communication and reliable compensation. It is discussed as below:
Communication
An effective communication is necessary for the organization as it leads to retaining workers in the working place. The communication between human resources and the role of the executive could be imperative for effective conversation. For effective communication at the working place, the organization should teach their employees with respect to the reliable conversation. An effective communication leads to getting higher success in the limited period (Brewster and Hegewisch, 2017). Apart from this, the organization should select appropriate candidates at a vacant place as it could be effective for conducting appropriate behavior at the working place. An organization should spread awareness about ethical behaviors for making the friendly atmosphere in the organization. The human resources officials should always be c=open with their employees for solving their issues and make transparent relationship for long term. It could also be effective for getting the competitive benefits (Cherkesova, et al., 2015).
Threats
Recognizing and Rewarding Employees
The Human resources officials design and evaluate activities of the employees in the specified time. The organization should reward those employees who perform better in monetary as well as non-monetary from as it could be effective to motivate talented candidates as well as other to perform better. The organization should train their human resources manager how to identify the employees who are interested to get monetary and non-monetary rewards. It could be effective to motivating a huge amount of the employee at the same time and retain them for long-term (Marchington, et al., 2016).
For state
Policy implementation and employee policy issues
Audit
For eliminating the policy implementation and employee policy issues, state government should need to audit in the organization. It could be effective to understand the situation of policy implementation at the working place. They should also collect the opinion and views of the employees who are working and who left the job by personal email as it could also be imperative to get a reliable result (Brewster, 2017).
Conclusion
With respect to the above discussion, it can be concluded that there are many human resources challenges that could be faced by the human resources officials, workers as well as a state like compensation issues, employee retention, employee satisfaction, and policy implementation. Apart from this, it can also be summarized that an organization should use many strategies to eliminate issues of human resources like employee retention strategies, employee satisfaction strategies, and audit strategy.
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