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Identify and describe the following as they apply to your meeting.
i.organisational requirements
ii.applicable conventions
iii.legal and ethical requirements.
 

Describe the organisational requirements and legal and ethical requirements that are applicable to your meeting.

Organisational requirements

(You are to list specific procedures and protocols for conducting meetings in your organisation)

The cafe has various plans and requirements for the purpose of the progress that they desire in the future. The strategic planners and the management of cafe is related to the consultation with the staff. The others in the cafe are imposed with the legislations which need to complied with. The vision, objectives, priorities and the goals of the organization are related to the meetings that are held. The performance and the business related plans are also a part of the organisational requirements. The processes, the systems and the procedures for the quality assurance related purposes are a part of the organisational requirements. The initiatives related to the specific changes are another major part of the organisational requirements of the café. The protocols and the standards that are followed are related to the requirements of the café. The security and the confidentiality related requirements of the café are a part of the organisational requirements for holding the meetings. The resource based parameters of the café are related to the requirements of the organisations that are related to organising the meetings.

Legal and ethical requirements

The ethical requirements that are related to the start of the meetings in the café are,

· Opportunity needs to be provided to all the members of the meeting. This will help the organisation to make sure that all the employees have the chance to speak in the meeting.

· The consensus that are provided by the employees in the meeting can be considered as the unanimous vote that is provided related to the subject of the meeting.

· The discussion needs to be civil in nature. This process is not easy when the issues that are discussed in the meeting are quite controversial in nature. The solutions need to be found with the help of the continued relationships that are developed with the participants.

The legal requirements of the meetings that are related to the café are as follows,

· The regulations related to safety in the workplace that are required for the managers so that they can make sure that the workplace is safe for the employees. This legal issue is followed in the café.

· The regulations that are implemented in the café related to Anti-discrimination are also a part of the legal requirements of the meetings held in the café.

· The opportunities that are provided to the employees and the laws related to the equality of the opportunities are a part of the legal requirements of meetings in the café.

· The employer related contracts and the industrial awards are also a part of the legal requirements for meetings to be held in the café.

· The environmental standards that are followed in the café are also related to the meetings that are organised in the café.

· The laws that are related to the maintenance of the privacy and the confidentiality in the organization are a part of the legal requirements.

Describe a problem that had to be solved during your meeting?

The major problem that needs to be solved in the meeting is providing the new members of the staff with the information about the various policies that are related to the resolving of the customer complaints. The various procedures and policies that are related to providing the customers with the highest levels if services needed to be discussed with the new members of the staff. The new members or employees require to understand the policies that have been formulated by the organization. The understanding of the policies has been an important issue that was aimed to be solved in the meeting with the help of the HR Manager of the company. The policy related to customer service further included the dress code that was to be followed in the organization. The employees need to dress in such a manner so that they are able to represent the business related operations that are performed by the organization. Another major issue was related to the ways by which the complaints of the customers need to be addressed in an effective manner. The members need to listen to the entire complaint without interrupting them. The item that is receiving complaints needs to be removed from the product offerings of the café immediately. The swiftness of the actions that need to be taken by the employees and the ways by which they are able to handle the customers is an issue that will be discussed in the meeting. The coordination of the employees with the managers is important so that the customers can be served perfectly. This issue will also be discussed and solved in the meeting that is being held.

Which problem solving technique did you use and why?

The problem solving technique that might be used in this scenario is based on the understanding of the emotional needs of the clients. The assistance on understanding the emotional needs of the clients helps in identifying the different issues that are faced by the customers in the market. The problem solving technique will be helping the organization to make the employees aware of the different emotions through which the customers of the organization are facing the issues. The understanding of the different psychologies of the people will be helping the enterprise to bring in enhancements in the functions of the organization in the market. Understanding of the needs of the employees helps in identifying the different issues that are faced by the people in the market. Identification of the psychological constrains of the customers will be helping the organization to bring in changes in the complains and thereby understand the issues that are faced by the customers through the services that are offered by the organization.

How did this technique assist you to solve the problem?

The technique has helped me in understanding the different aspects of the change in the behaviour of the customers and thereby take steps to infuse the understanding of the  same in the employees. Making the employees aware of the changes in the systems has helped in identifying the different aspects of the change in the market. The perception of the emotions of the customers will be helping the employees to identify the needs of the customers and adhere to the same for bringing n changes in the systems of the business in the market. The major aspects of the modifications in the business is based on the adherence to the customer complains. Therefore, i must take steps to make the employees aware of the emotions of the customers and the manner in which the complains of the customers can be adhered to bring in enhancement in the situation of the business in the market. The major aspects of the change are based on the understanding of the needs of the customers.   Therefore, I have taken steps to make the employees aware of the change in the policies and the manner in which the change can be facilitated in the systems to make improvements in the performance of the business as pr the delineation of the needs of the customers.

Describe the process you adopted to assist you in making decisions during the meeting.

Figure 1: Rational decision making process

The rational decision making model is being adhered by me while undertaking the decision of the change as it will be helping me to understand and analyse the future prospects of the change and the manner in which it will be benefitting the proper functioning of the business in the market. The different aspects of the required change in the business is facilitated through the identification of the urgency for the change as it will be helping me to understand the future prospects and the manner in which the change will be facilitating the business to improve in the market. The identification of the issues will be helping me to understand the different aspects of the issues that are faced by the organization. On the other hand, Generation of the options will be helping me to undertake steps to generate new ideas to bring in the change for addressing the risks. Analysis of the options will be helping me to undertake an analysis of the different prospects  of the options while applying the same on the performance of the business. The selection of the best option has helped me in understanding the different levels of the change and the manner in which the best option will be benefitting the situation.  Implement the decision is again an important factor that is facilitated through the implementation of the model. Sticking on to the model will be helping me to undertake continuous improvements in the systems of the organization in the market.

What did you find challenging about the decision making process you used?

The delineation of the ideas or the options to be considered as a part of the change management model is quite challenging as it requires a thorough analysis of the impacts of the change in the organizational systems in the market. It has helped in the proper functioning of the needs of the organization to bring in changes in the systems and the functioning of the business in the market structure.

Reflect on your role as chairperson of this meeting and answer the following questions.

How would you assess your performance in chairing the meeting (i.e. were you an effective chairperson or are improvements needed)?

The performance of the organizations is enhanced through the functioning of the chair person. Therefore, i feel that the changes that i have initiated will be bringing in changes in the structure and the functioning of the business. The strategies that i have implemented will be bringing in positive results relating to the customers complains. the training that is undertaken by me with my employees will make them understand the consolidated efforts of the business and the manner in which the   proposition of the services can be changed as per the needs and the feedbacks of the clients.

What was the desired outcome of your meeting and did you achieve it?

The outcome of the meeting is based on the understanding of the needs of the workforce and the customer support systems to bring in changes in the structure of the organization. The outcome of the meeting will be helping to bring in structural changes and the behaviours of the customer service experts to understand  the needs of the customers in the market. the identification of the needs of the customers will be helping the organization to bring in changes in the systems of the business in the market. the identification of the needs of the customers will be helping the organization to bring in changes in the systems of the business in the market. this can be taken as the joint effort of the management and the organization to bring in changes in the functioning of the business sin the market. the meeting will be facilitating the understanding of the needs of the customers and thereby teach the employees the manner of dealing with the customers of the business to bring in enhancement in the situation of the same in the market.

Describe the strategies you used to facilitate the outcome.

 The strategies are:

ü Making the employees aware of the changes in the systems in regards to the customer dealings

ü Teaching the actual value of understanding the emotions of the employees  in the market

ü Facilitating the understanding of the different aspects of the change in the market

ü identifying the different needs of the customers through feedbacks

What strategies worked well in assisting you to achieve your outcome?

The strategies that worked well with the outcome are:

ü Making the employees aware of the changes in the systems in regards to the customer dealings

ü Teaching the actual value of understanding the emotions of the employees  in the market

ü identifying the different needs of the customers through feedbacks

What could you improve on to assist you to achieve meeting outcomes in the future?

In future, i must take steps to bring in changes in the type of training that is delivered to the employees and the candidates while making the recruitments. it will be helping me to recruit skilled workforce in the industry to facilitate the processes that are undertaken by me. The development of the skilled workforce has helped me in understanding the different levels of the change in the proper functioning of the business which is based on the understanding of the needs of the organization in the market.

Student name

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

The meeting started on time.

ü 

The meeting purpose was clear.

ü 

The chairperson kept discussions focused on achieving the purpose of the meeting.

ü 

The chairperson maintained control of the meeting throughout the duration.

ü 

The chairperson ensured all participants were involved in discussions.

ü 

The chairperson facilitated the problem solving activity to resolve any issues.

ü 

The chairperson facilitated decision making to ensure required decisions were made.

ü 

The meeting followed the agenda.

ü 

The desired outcome for the meeting was achieved.

ü 

The meeting concluded on time.

ü 

General feedback regarding the way in which the meeting was conducted.

Student name

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

The chairperson clearly explained the meeting purpose and the expected outcomes.

ü 

I was provided with a list of the attendees and their roles prior to the meeting.

ü 

I was provided a copy of a minute template to use to record the meeting discussions.

ü 

The chairperson explained any organisational requirements/conventions for recording the meeting minutes.

ü 

The chairperson explained the required method for recording meeting notes and their expectations with regards to the level of detail of information recorded.

ü 

I was provided with examples of previous minutes to assist me with understanding what was required.

ü 

It was clear to me what was expected.

ü 

General feedback regarding the information you were provided regarding taking minutes for the meeting.

References

Student Workbook, 2011, BSBADM502B, Manage meetings, Innovations and Business Industry Council, Australia

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My Assignment Help. (2020). Organisational And Legal Requirements For Meetings In A Cafe Essay.. Retrieved from https://myassignmenthelp.com/free-samples/bsbadm502-manage-meetings-for-the-legal-and-ethical-requirements.

"Organisational And Legal Requirements For Meetings In A Cafe Essay.." My Assignment Help, 2020, https://myassignmenthelp.com/free-samples/bsbadm502-manage-meetings-for-the-legal-and-ethical-requirements.

My Assignment Help (2020) Organisational And Legal Requirements For Meetings In A Cafe Essay. [Online]. Available from: https://myassignmenthelp.com/free-samples/bsbadm502-manage-meetings-for-the-legal-and-ethical-requirements
[Accessed 19 July 2024].

My Assignment Help. 'Organisational And Legal Requirements For Meetings In A Cafe Essay.' (My Assignment Help, 2020) <https://myassignmenthelp.com/free-samples/bsbadm502-manage-meetings-for-the-legal-and-ethical-requirements> accessed 19 July 2024.

My Assignment Help. Organisational And Legal Requirements For Meetings In A Cafe Essay. [Internet]. My Assignment Help. 2020 [cited 19 July 2024]. Available from: https://myassignmenthelp.com/free-samples/bsbadm502-manage-meetings-for-the-legal-and-ethical-requirements.

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