Systems Theory And Leadership Practices: A Case Study Of JW Marriott Essay.

Write a short introduction to your selected case study and issues presented. Then, address the following:

• Evaluate how systems thinking was applied to the case study to create innovation and change. Be sure to include holistic thinking and the interdependency of the internal and external environments.
• Analyze how systems and organizational theory informed leadership practice and decision-making in the case study. Include complex adaptive systems theory, complexity, network, and systems theories, as well as pluralistic (collective) leadership in your analysis.
• Evaluate how the structure and processes of the organizational design in the case study were implemented to create innovation and change. Be sure to address the role of people in the organization, boundaries, and organizational learning.
• Evaluate the disruptiveness of the implementation of systems thinking in the case study.
• Apply systems thinking and theory to your personal practice as a leader. How will you use systems thinking in your career? How has this study changed the lens through which you view the world?

Systems Thinking and JW Marriott

In the modern world it is important to take into consideration the approaches that include management of different styles that include leadership as well as innovation. According to Raelin (2017), in order to gain success in a competitive business, it is necessary that every organisation create an atmosphere of innovation and change so that leadership practises and decision making practises can be considered as an essential part of organisational success. The study focuses on the issues that exist in JW Marriot following the application of the systems theory as well as the innovative process of surviving in the business market. JW Marriot is one of the leading hotels in the world and due to this the disruptive innovation is one of the effective implications for the organisational success. At the same time, practise of leadership is also taken into account for the success of the hotel in a competitive environment.

JW Marriot is a luxury hotel chain of Marriot International. It was established in 1984 with the first hotel being opened in Washington DC. One of the unique characteristics of the hotel is that it has a higher tier than other hotels of the Marriot International as it offers more luxurious rooms and amenities. Overall, JW Marriot has been located in 83 different places worldwide (Marriott.com, 2018).

Systems thinking are a holistic approach that analysis and focuses on the manner in which the constituent part of systems can interrelate and work overtime with a context of larger systems. As stated by Priest and Gass (2017) the application of the systems thinking provides a contrast to the traditional analysis that helps in the study of every productive system in an organisation. In the case of JW Marriot, systems thinking can be implemented in areas that help in bringing about a reputed financial reputation in the market. At the same time, it also helps in analysing the external environmental that may cause problems in areas that provide opportunities for development. In this regard, the current economic state of the country as well as the hotel needs to be considered.

As seen from the analysis of the case study presented by Gharajedaghi (2011) the economic condition of the country as well as the organisation can be explained as a cynical phenomenon that helps in understanding the business activities within the workplace. However, one of the satisfaction parts of the hotel is that recession does not apply in the current scenario of the hotel. JW Marriot possesses the ability to diagnose the changing behaviour of the customers by ensuring that customers that exist can be dealt with in a smart manner.

JW Marriott's Unique Management Support Systems

The systems of JW Marriot can be attributed to the fact that it provides an environment that deal with the management of lodging products.  This is mainly done based on the specific characteristics and requirements of the market. According to Bolman and Deal (2017), JW Marriot has a tendency to segment its markets based on the optimum service mix it provides to the customers. As seen from the earlier analysis the hotels of JW Marriot provide luxurious accommodations for the customers. Therefore, it can be said that the satisfaction of the customers are usually taken into consideration by focusing on the empowering properties related to the formulation of minimal supervision (Berry and Berry, 2018).

Another significant systems management support that JW Marriot undertakes is the fact that it has a unique quality to manage its brand. In this regard, a holistic systems management is taken into consideration by JW Marriot. According to Northouse (2018), holistic approaches are concerned with the assumptions and knowledge methods that help in the implication of disciplines in an organisation. In the case of JW Marriot, the hotel provides an analysis of the brand management that takes place within the business thereby helping it to increase its brand image and reputation in the concerned departments.

The purpose, values as well as the process that exists within an organisation is taken into account while trying to understand the systems and its application. As observed by Tannenbaum and Schmidt (2017) the application of systems thinking is done mainly on the whole instead of the parts. This offers complex systems that help in the concentration of the interfaces and boundaries that exist within the management. Therefore, an observation can be made from the case study that highlights the effectiveness of the core components within the business of JW Marriot. At the same time, the reservation system required for enhancing the marketing and sales of the hotel can be applied to understand the systems of human resource management.

At the same time the core management and the critical process of the organisation needs to be taken into account for the effectiveness of the success in the market. Therefore, it can be said that JW Marriot that internal and external environment of the company is one of the most important aspects that needs to be related within an organisation. Hence, it can be said that application of a proper organisational theory can help in the build of leadership among an organisation. Without proper leadership skills it can be difficult for JW Marriot to maintain a balance between the internal and external threats of the environment.

Leadership Practices in JW Marriott

Several systems as well as leadership practise can be considered in order to understand the effectiveness it has on an organisation. For example, the application of complex adaptive system theory can be used to understand the non linear dynamic system that exists in an organisation. As stated by Fairhurst and Connaughton (2014) individual parts does not determine the success an organisation can have on the whole. Therefore, in the case of JW Marriot, the application of the systems required for the development of the hotel is interrelated to one another. Complex adaptive systems can help in the development of a relative system within an organisation.

On the other hand, Antonakis and Day (2017) the application of a complexity network can help in the development of relationship between buyers and sellers within a business. In the case of JW Marriot, the company need to establish a strong base so that it can continue its growth in the market. As seen from the case study, JW Marriot has faced problems in terms of financial position. Therefore, it can be said that establishing a network of buyers and sellers can help in the development of the company as well as identify the areas that need to be improved upon in terms of financial capacity.

Another consideration that can be made is the fact that the application of systems theory can help in the development of JW Marriot in terms of its internal as well as its external capabilities. As seen from the case analysis, JW Marriot needs to understand the abstract phenomenon that provides independence to the temporal scale of existence. For JW Marriot, distinct parts of the organisation in terms of open and closed systems need to be considered. As stated by Champy (2018) JW Marriot can anticipate the future needs of the people and ensure that financial performance along with output can be taken into consideration for the development of the hotel and its expansion.

However, in order to achieve these tasks it is necessary to understand the leadership tactics that need to take place. As considered by Tourish (2014) collective leadership can be considered as a social process that is usually aimed at attaining individual goals and requires collective coordination between the members. This includes collective coordination between the employees as well as the employers. For JW Marriot to improve its performance, it is necessary that the company provide collaborative as well as shared decision that describes similar concepts. In this regard, it can be said that the adoption of the collective leadership style can help JW Marriot to undergo a process of change that include having a proper hold of its financial condition.

Organizational Design and Innovation in JW Marriott

Therefore, organisational theory as well as an informed leadership practise can have a severe impact on the effectiveness of an organisation as well as ensure that group members be included to understand the effectiveness of organisational success. As stated by DuBrin (2015) it is necessary to understand the importance of the application of leadership styles within an organisation as it helps in dictating the factors that lead to success. In the case of JW Marriot, the application of leadership styles can help in providing an idea about the manner in which internal and external factors of the organisation can be managed at the same time. Hence, an analysis can be made that helps in identifying and implementing the systems as well as the implementation of organisational design of JW Marriot.

It has been evidence from the case study that JW Marriot underwent changes in the organisational design based on the assumptions made for the success. According to Covin and Slevin (2017) property owners are real customers of Marriot and therefore can be considered as a threat for the business. Hence, it is necessary to ensure that costs of availing the service of the hotels be reduced so that regular customers can have an opportunity for enjoying the success of the hotel. As seen from the analysis, an urgent necessity exists for the reduction of the cost by a large magnitude to overcome the weakness it possesses.

In this regard, it can be said that the role of the people within the organisation need to be analysed so that the innovation of the business can place. One of the manner in which JW Marriot can address the issue is by ensuring that teams are developed. As stated by Shapiro and Stefkovich (2016) teams help in the development of a proper organisational method so that a large area of grounds can be covered within a limited period. JW Marriot need to ensure that the application of collective leadership style be implemented in the teams so that the hotel can provide all types of employees in its departments. The variety in terms of culture and thoughts brought about in terms of teams can be considered as a success for the organisation.

At the same time boundaries in the form of ethical considerations need to be taken into account. As seen from the case study, customer based approach is adopted by JW Marriot so that it can establish growth in the business. Hence, it is necessary to maintain ethical boundaries that help in the proactive impact of the organisation. The ethical considerations can be made based on teams so that every people can contribute for the success of the hotel without a feeling of being violated within the organisation. According to Shamir, Arthur and House (2018), it can be useful if the interactive teams decide the policies that are best for the development of the organisation.

Organisational learning can be considered as an effective manner in which knowledge can be gained about the information related to the dimension of the organisation. For example, the core competencies of the organisation include the brand management by analysing the property management that exists in an organisation. Therefore, profitability can be considered as a method of organisational learning so that external customers can be attracted using methods that highlight the components of business. In this regard, Daft (2014) stated that every manager within an organisation needs to take up specific roles so that the managers can help in the development of the organisation.

Every unit in the organisation can be associated with separate business possibilities that take into account the processes that help in capturing the ideas and needs of the customers. Along with this, one of the applications of the business can be considered in terms of developing an interactive policy system that can help in the success of JW Marriot. In this regard, the importance of disruptive innovation can be taken into consideration while implementing organisational changes.

As per the case study, it can be seen that the organisational process of JW Marriot has been undergoing rapid changes in the operating system. According to Lussier and Achua (2015), rapid changes can be managed by considering the implementation of systems thinking within the business and due to this it provides an analysis of the factors that can help in understanding the innovation required for success. One of the considerations that need to be made is the fact that JW Marriot need to undergo changes that pertain to the development of a feedback process.

In order to implement changes within the organisation, it is necessary that JW Marriot provide an understanding of the factors that lead to the development of interactive policy within the business. According to Drucker (2014), disruptive innovation can help in creation of new market value within the business so that displacement of the market leading organisations can take place. Products and alliances that exist between the customers provide an understanding of the values that exists within a business. JW Marriot can implement the necessary feedback process so that innovation of the business along with the development of teams can take place without problems. The case study also suggests about the creation of a system that can help in the continuity of training as well as a scope of education.

Such policy can be considered as a corporate social responsibility of JW Marriot mainly because it analyses the requirements of the society. Hence, development of the society can help in the automatic increase of customer base which in turn can help in the development of the organisation. Klenke (2016) is of the opinion that human resources can help in the development of proper profitability in an organisation so that it can develop its process and systems. As seen from earlier experience, it is essential that a reservation system be designed so that differential base prices can be dependent on the needs of the users.

According to Boin, Stern and Sundelius (2016), concept development along with concept implementation need to be considered as an essential guideline for organisational success. In this regard, it can be said that JW Marriot can implement the process related to establishing guidelines so that operating procedures can be based on maintaining brand identity. Feedback and interaction related to advertising can be made based on the price analysis and gain the market requirements of the business. Hence, an analysis can be made about the manner in which theories related to the personal practise can be applied for the development of business so that JW Marriot can continue to provide and maintain the sales that exist within the business.

Based on the analysis it can be said that depending on the application of innovation in the organisational design, flexibility need to be made that depends upon the changing conditions in an environment. Hence, a feedback can be provided that can help in the application of the systems theories as well as innovative theories for the development of personal practise. At the same time, the manner in which JW Marriot can continue with the business process can help it to increase its reputation in the target geographical areas of the world.

Systems thinking can help in the development of ideas that relate to focusing on the holistic approach of a system. The constituent part of a system can be considered as a manner in which systems can get to work overtime and can be interrelated with the different parts of an organisation. Therefore, it can be said that a larger context can be developed that can help in the development of systems thinking so that a company like JW Marriot can continue its development within the organisation.

During my career growth I can use systems thinking in developing strategies that take into consideration every factor that can be associated with the general system. I can use it to reduce the inconsistencies that exist between the actual flows of a system along with its excepted flow. Hence, it can be said that the application of systems thinking can help in understanding the activities of the organisation as well as ensure that daily concerns of the managers are managed in a proper manner. I can use the systems thinking to reduce any type of managerial issues and ensure that overall structure of the business can be taken into consideration based on its application.

The study has made a drastic change in the manner in which the world can be viewed. Earlier I was of the belief that reputed organisations carry out easy activities for gaining success. However, with the analysis of the report, it can be said that parts related to the system can be considered as an effective manner of developing business.

Conclusion

Therefore, it can be said that the application of an innovative approach can help in the development of any organisation within the market. Innovation can help in maintaining an alignment of the activities that exists between actual results and the expected results of an organisation. This can help in the proper analysis of the business environment so that application of systems thinking can be considered. People can be considered as an important factor for the success of an organisation so that development and advancement of the systems can help in developing the systems theories based on the application of business.

At the same time, it can be said that on a personal point of view, the application of systems thinking can help in the development of a holistic approach of an organisation. The manner in which systems thinking can increase provides an idea about the scientific approach as well as the work approach that exists within a business. For JW Marriot, the application of business management and project management can help in the development of sales and ensure that human resource management activities can ensure continuity of the business.

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