Communication Skills in the Workplace
Discuss about the Business Communication for Communication Skills in the Workplace.
Communication is an essential factor that plays an important role in enhancing that the business enterprise is moving towards achieving its primary goals and objectives. Communication is defined as process of sharing information between two or more people, on the other hand, business communication is outlined as the process of sharing essential information between different individual within the business enterprise, and it can be explained as the measures by a business organization share important information to promote it product and services to the clients (Jackson, 2016). The importance of communication in a business organization is generated by implementing the communication management measure; the communication management is a systemic planning, implementing, monitoring as well as overlooking the communication channel available in an organization. Communication management policies involves dissemination of new communication commands as connected with the organization skeleton (Ameen, 2017).
Communication skills are the important aspects, that define the flow of communication in an organization, communication skill outlines the professionalism of every individual who participates in the organization regular operation (Ameen, 2017). Customers are the vital stakeholders to a business enterprise; the organizational management is mandated to train their employees on how to relate with the clients. The top management is advised to focus on the soft communication skill which will aid the essentiality of the communication channels within the organization (Verma & Pande, 2016). Writing skills, active listening skills, active listening skills, Interpersonal communication skills, teamwork skills, presentation skills, networking skills, Selling skills and negotiation skills (Ameen, 2017). These communication elements are the main components that effective business communication in an organization.
Technology is a factor that has influence the communication process within the organization. technology is also perceived to have re-engaged the organization activities, this implies that the business activities that are regularly performed by the employees are influenced by technological changes (Jones, Baldi, Phillips, & Waikar, 2017). The organizational management is mandated to ensure that they implement the technological policies that will effectively contribute towards the achievement process of organizational missions and visions. Technology has changed the perception of the people in their workplace, it has allowed employees to have effective interaction with their supervisors (Fuller & Summers, 2017). However, technology has created essential opportunity to the organization and the employees to interact with the global markets (Olson-Buchanan, Boswell, & Morgan, 2016). The impact of technology on the communication skill in an organization reflect the management measures that installed by the management. Organizational change management and organizational behavior are the management concepts that reflect the impact of the technology on the communication skill. Essential use of communication skill in relation communicating to the employee promotes proactive change management to the organization (Kim & McLean, 2014).
Impact of Technology on Communication Skills in the Workplace
Efficiency and increase in productivity of the organization are the important business concepts that relate to the communication management and skill that are installed and implemented by the organizational management (Kumar, 2016). Technology has also influenced the workplace activities of the operating organization, the use of technology in the workplace allows the employees to increase their productivity since they use the advance technology which is appropriate to organization activities. When the management allows the employee to use phones while they share essential information within the organization departments. The use of technology in an organization is a vital concept of motivation, allowing the employee to be free and use technology in their operation is one aspect of promoting motivation within an organization (Gupta & Sharma, 2017).
However, modern workplace normally experiences the complete shift in how the employees spend their time. Time management has been optimized and the effort and measures are put in place, and every day tasks of the organization are lightened to the appropriate employee. Employee productivity and efforts should be improved in an organization, the use of technology enhances the precision and creativity in the organization (Kumar, 2016). The level of operations in the organization keeps improving as a result of using technology, clients expectation is increasing since the employees will improve their operations by using new technology.
Technology is a globalization aspect that has positively influence the activities of the company. communication skill and management have been the key systemic approaches which have improve the activities of the business entity (Ashkanasy & Dorris, 2017). When the employee are encouraged to apply appropriate communication skill, the level of collaborations between themselves and the management. Communication management approaches allow the company top management to apply the new technology to improve the company activities. When new technology is used in the organization, employee collaborations are improved and thus the organizational goals and objectives are accomplished (Fuller & Summers, 2017).
The increase in collaborations between the employees and management leads to flexibility in the workplace, collaboration in the workplace facilitate partnership between different individuals in the company. Using new technology in the organization encourages teamwork in the workplace, therefore enhances storing collaboration within the organization's systems.
The primary purpose of setting up a business organization is to make profit, and for the existing firms, the main aim is to increase the profitability making. The advent of applying technological setups in an organization embraces increase in the probability in organization finance (Jones, Baldi, Phillips, & Waikar, 2017).
Efficiency and Increased Productivity
Businesses are now growing because of the application of new technological software’s that relate to the specific business activities. A productive place of work is worthwhile when the technology used in the organization that is simply one of the essential ways that technology has modified the working place conditions to suit the enterprise operations.
The safety of the business organization is considered the essential aspect that promotes the accomplishment of the organizational goal and objectives. When security is enhanced in a business organization, employees and the management are able to work without any fear. Technology allows making certain that information is available to the relevant organizational members, where this important information is used to make decisions relating to the organization activities (Gupta & Sharma, 2017).
Despite the fact that technology has been the backbone of much organization success, it has also been the factor that has contributed to negative business concepts in the workplace. There are some issues which when scrutinized, some of the organization may regret the use of technology in their operations (Ashkanasy & Dorris, 2017).
The main issue that affects operations of organization is employee turnover, this issued patent when a company decides to implement some policies that affect the employee activities. Technology in workplace has been the primary factor that has encouraged employee turnover in many organizations (Kumar, 2016).
The technological improvements of recent decades have plenty of consequences, especially with the industrial revolution in the latter a part of the 18th century. In particular, every action multiplied the displacement of workers via machines that would perform duties quicker, greater efficiently and 24/7. At the same time as era allows enterprise owners to reduce overhead by means of way of the use of downsizing their frame of humans, people whose abilities devices are definitely out of date to have confined alternatives for employment if their modern jobs are removed.
Surveillance device, key playing cards, and the accelerated tracking of mobile phone and internet use inside the workplace maintain to elevate troubles of worker privacy. This generates the need for employees guidelines that justify the omnipresent watchfulness of management, further to methodologies to display and put in force the one's rules. In addition to methodologies to monitor and put in force those rules (Francioli, Høgh, Conway, & Costa, 2016). Whilst such measures strive to make sure that time and resources are used as it should be, personnel can also interpret these safeguards as mistrust or sense that the whole thing they do is being watched.
Increased Collaboration
Conclusion
In conclusion, the paper has elaborates various aspect and concept of organizational management. Technology is know to have a lot of impact to the organizational workplace. Use of technology has contributed towards improving the levels of security, collaborations within organizational individuals and it has also contributed towards improving the cost management in an organization. On the other hand, technology has negatively affected the activities of an organization since it has led to increase in employee turnover in relation to job eliminations, it portrays lack of trust between the employees and the management in the workplace.
Communication skills and management are the essential impressions that are used by the organization management while they steer the operations of the companies towards achieving their set goal and objectives. The communication skills that need to be observed by the enterprise management comprise writing skills, active listening skills, active listening skills, Interpersonal communication skills, teamwork skills, presentation skills, networking skills, Selling skills and negotiation skills.
References
Ameen, K. (2017). The need and impact of learning “Personality Development & Communication Skills” in LIS education: a case study. Malaysian Journal of Library and Information Science, 18(1).
Ashkanasy, N., & Dorris, A. (2017). Emotions in the Workplace. Annual Review of Organizational Psychology and Organizational Behavior.
Francioli, L., Høgh, A., Conway, P. M., & Costa, G. (2016). Do Personal Dispositions Affect the Relationship Between Psychosocial Working Conditions and Workplace Bullying?. Ethics & Behavior,.
Fuller, R., & Summers, J. (2017). The Impact of Virtual Team Consistency on Individual Performance and Perceptual Outcomes Over Time. In Proceedings of the 50th Hawaii International Conference on System Sciences. Retrieved January
Gupta, H. K., & Sharma, M. K. (2017). Pattern Of Online Technology And Its Impact On Productivity At Workplace. Kanara business centre, off link rd, ghaktopar-e, mumbai,. In indian journal of psychiatry, 59(6-9), 229-S229).
Jackson, A. (2016). Difference between interpersonal & communication skills.
Jones, M., Baldi, C., Phillips, C., & Waikar, A. (2017). The Hard Truth About Soft Skills: What Recruiters Look for in Business Graduates. College Student Journal, 50(3), 422-428.
Kim, S., & McLean, G. N. (2014). The impact of national culture on informal learning in the workplace. Adult Education Quarterly, 64(1).
Kumar, N. S. (n.d.). A Study on Factor Affecting Innovation and Creative Practices and its Impact of Employee Performance. Siddhant-A Journal of Decision Making,, 16(3), 153-158.
Olson-Buchanan, J. B., Boswell, W. R., & Morgan, T. (2016). 24 The Role of Technology in Managing the Work and Nonwork Interface. The Oxford Handbook of Work and Family, 333.
Rojas, M., & Villamizar, K. (2017). Eficom, Game Designed for the Analysis of Effective and Efficient Communication Skills. In Advances in Human Factors, Business Management, Training and Education. Springer International Publishers.
Verma, D., & Pande, N. (2016). An assessment of non-verbal communication skills of business school campus recruits in India: implications for stakeholder communication. International Journal of Intelligent Enterprise, 3(3-4), 251-264.
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