Training Strategies And Objectives: Assessing Outcomes In XYZ Cleaning Company Essay.

Suppose you are a trainer in a cleaning company (XYZ cleaning company). You have to prepare a report on the following basis:

Training strategy and objectives

Assessing training outcomes of XYZ cleaning company on the basis of grading the nature of job done, ability to execute and performance reports and other relevant factors which includes the positive changes in employees after getting training from trainer.

Training Strategies and Techniques

This organization aims at providing the best cleaning services all across Australia. The cleaning brings complete happiness to the customers. Our customers seek our services due to our efficient employees. In this report, the training strategies of this organization have been discussed in details. Professionals ensure that the customers get clean surroundings. Any kind of dust causes respiratory hazards. Therefore, our organization takes responsibilities to offer you sanitized environment. The trainees acquire skills of using appropriate tools and machines during training and development. In this report, the training strategies of the employees will be discussed under different parameters.

Cleaning service is a tiring work engagement. During training only, our organization explains it our potential candidates that one should realize it is physically tiring. An enthusiastic candidate can lose hope after understanding the work culture within this sector. As a well-known organization, it takes innovative searching techniques for selecting potential candidates (Klungseth and Blakstad, 2016). The organization not only opts for those candidates who come to join it for the sake of money. One can get potential candidates through social contacts only. Unless other industries, this industry delivers training with lots of information to gather about cleaning.

The trainer has to introduce compatible methods during process. There are candidates who read manually for work details whereas there are candidates for whom the trainer has to be patient enough to explain verbally. In this training process, one has to demonstrate each step for easy explanation (van der Valk and Wynstra, 2014).  Therefore, TidyMe takes one to one training for better delivery purposes. Simulation is another effective method taken by our organization. In this method, it is the practical knowledge that is gained by the employee from the senior (Pollock et al., 2015). In this one to one working manner, the senior comes to know about the working style of the fresher. In simulation process, employee gets the chance to develop practical knowledge of cleaning skills. It is the role of the trainer to engage healthy relationship with co-workers. Without developing such interpersonal skills, it will affect the work process (Zhu et al., 2018).

The trainer always focuses on developing efficient team that encourages teamwork. During training process another major area of development is professionalism (Zhang et al., 2015). TidyMe as an organization always recruits professionals who are able to impress our affluent clients with their skills. In extensive training, the trainer explains the employees how to meet up expectations of our potential clients. This entire industry is developed upon good relationship and trust. TidyMe gives prior importance to wellbeing of the clients. Therefore, it put emphasis in using environment friendly chemicals. The sole responsibility of the trainer is to be a role model for the fresher. The trainer should never teach any shortcuts to the employees. Training session should be interactive in nature, because it will bring effective performances. The trainer should also motivate the employees. As a fresher, one can easily lose interest in job role due to its rigorous training purposes. Therefore, motivation is a key to success in this industry. If the trainer appreciates the work of a fresher, then it will motivate him in performing in a better way (Valencia, 2014). In this industry, it is all about developing new techniques by using machines and tools.

Objectives of XYZ Cleaning Company

TidyMe is one of the reputed organizations in cleaning industry. It recruits potential employees to keep the reputation intact. The sole objectives of the organization are:

• To provide clean environment for customers
• To put emphasis on environment friendly chemicals
• To implement best practice as required in industry
• To preserve assets
• To promote sustainability

After extensive rigorous training, employees are well aware of the job role in this industry. The employees should use proper equipment for cleaning purposes. It is explained to the employees during training the importance of any kind of assets. Therefore, the organization takes special care while handling any material indoor atmosphere. The employees never use wrong materials for cleaning purposes that bring damage to the property (Esposito and Freda, 2015). Any kind of such mishap brings bad reputation to the organization. TidyMe is reputed among all across Australia due to its flexible work process. Mostly the areas are contaminated with bacteria, fungus and virus, therefore proper measures should be taken for personal health care purposes. The customers seek these services due to inability of using proper machineries for cleaning purposes. Appropriate training helps the employees to understand that clean environment is required for healthy living hood. By introducing extensive training process, the trainer can actually look after specific area of improvement. With proper training, the employees come to know about the requirement of the clients and develop such strategies for effective performances (Hayes et al., 2016). Due to simulation, there is no chance of failure in applying incorrect techniques during cleaning process. As TidyMe is a well-known organization it engages in using environment friendly chemicals. By using such organic chemicals, it promotes environmental policies (Carley and Christie, 2017). During training process, the employees know how to apply chemicals correctly in dilution, so that the surface area will not be affected. It is during training process only, the employees learn the correct usage of chemical materials for new products. In the training process, the employer explains the value of employees within the organization. Therefore, it is advisable, that the employees are well secured all the time during the cleaning services.

Employee motivation has helped in increasing employee zeal to work more for the organization, which was one the most positive effect of training that has been observed. The organization has provided the employees with the needed training and this has created the sense of responsibility among various members of the organization, which helped the organization in achieving their targets much efficiently. Knowledge gap, limits the employees in performing their skills to the fullest (Livingstone, 2018). The gap, which was there regarding the job type and activities that the employees need to perform, was minimized, which was observed from the performance of the employees. As per the view point of Zablah et al. (2016), customer satisfaction is one of the great concerns of the business in present moment. TidyMe is an organization that mainly deals with home cleaning and it is essential for the organization to perform its activities in such manner that the customers are completely satisfied. This was not there before but after the training was provided, the level of customer satisfaction has improved from before, which can be considered as a positive change in the employee’s performance.

Evaluation of Training Outcomes

Ethics are another factor that was induced in the employees, which allowed the employees to work legally and being loyal to both the customers and to the organization. This has helped the organization to create a loyal customer and employee base in the Australian market and this will helped the organization to grow more in their near future.

Previously, the employees of the organization were failing in performing their activities in the right manner because of incorrect allocation of job type, which was solved by the HR manager by classifying them by knowing their skills. This again allowed the organization in performing their activities much clearly. Another positive thing that was observed after the training was provided to the employees was that every employee was attending the organization on time, which allowed the organization in distributing the job much easily. This has again helped the organization in achieving their targets efficiently. Timeliness is very much essential for an organization in order to create its goodwill in the market, which was happening after the employees were provided with the needed training.

Training in groups has allowed the employees of the organization in creating bonding among each other, which again reflected as a positive factor for the organization. The productivity level of the organization has increased because of that, which resulted as higher profitability to the organization as a whole. The employees that were new to the organization was not that familiar with the other employees, which was mitigated by the trainer of the organization by introducing them to the existing member. It is essential for any organization to have a healthy working environment in order to receive better work quality from the employees (Raziq and Maulabakhsh, 2015). The system of rewarding has even allowed the employees to work more dedicatedly for the organization and this was reflected from their past few weeks’ performances.

Conclusion

In this report, it is discussed about the training strategies taken by the organization, TidyMe. In this industry, the wellbeing of the employees are not taken under consideration as such. Therefore, this organization believes that employees are the highest stakeholders. Any kind of harm to the employees will be an utter loss for the organization itself. It is a reputed name in cleaning services, therefore, it engages in using advanced equipment for cleaning purposes. The sole aim of the organization is to secure the property of the client. It provides services as per the requirements of the potential clients.

Reference List

Carley, M. and Christie, I., (2017). Managing sustainable development. Routledge.

Esposito, G. and Freda, M.F., (2015). Evaluating training context competence of use: productive and unproductive models of use. Evaluation and Program Planning, 50, pp.77-87.

Hayes, H., Scott, V., Abraczinskas, M., Scaccia, J., Stout, S. and Wandersman, A., (2016). A formative multi-method approach to evaluating training. Evaluation and program planning, 58, pp.199-207.

Klungseth, N.J. and Blakstad, S.H., (2016). Organising in-house cleaning services in public FM. Facilities, 34 (13/14), pp. 828-854.

Livingstone, D.W., (2018). The Education-Jobs Gap: Underemployment Or Economic Democracy?. Routledge.

Pollock, R.V., Jefferson, A. and Wick, C.W., (2015). The six disciplines of breakthrough learning: How to turn training and development into business results. John Wiley & Sons.

Raziq, A. and Maulabakhsh, R., (2015). Impact of working environment on job satisfaction. Procedia Economics and Finance, 23, pp. 717-725.

Valencia, C., (2014). Motivation and Productivity in the Workplace. The Myriad.

van der Valk, W. and Wynstra, F., (2014). Variety in business-to-business services and buyer-supplier interaction: The case of cleaning services. International Journal of Operations & Production Management, 34 (2), pp. 195-220.

Zablah, A.R., Carlson, B.D., Donavan, D.T., Maxham III, J.G. and Brown, T.J., 2016. A cross-lagged test of the association between customer satisfaction and employee job satisfaction in a relational context. Journal of Applied Psychology, 101(5), p.743.

Zhang, X., Povey, D. and Khudanpur, S., (2015). A diversity-penalizing ensemble training method for deep learning. In Sixteenth Annual Conference of the International Speech Communication Association.

Zhu, S., Kuang, D. and Qin, K., (2018). An Adaptive Simulation Method of Transformer Protections for Simulation Training System of Integrated Dispatching and Control System. DEStech Transactions on Environment, Energy and Earth Sciences, (appeec).