Hospitality Management: Production And Operation Management Essay.

Black Beans café is situated at Sydney CBD. The case has reputation and fame for providing quality coffee and beverages. A new operational manager has been hired by the management of the organization to enhance the functionalities and performance of the business process. In this paper operational strategy of Black bean Café have been mentioned. After studying the overall case study it could be said that Back Bean Café has huge opportunity in the market and it can easily enhance its business performance. Appropriate business plan would be required for accomplishing all their activities. After studying the case study it could be said that respective organization has multiple goals and targets. Each of them must have to be focused in an efficient manner so that organization can reach to its peak of success.

In this case operation management has been asked to set some fruitful strategies for the respective café so that organization can meet their target. After having the discussion it has been found that respective café wants to enhance its growth by market share and financial turnover. For doing such thing appropriate operational plan would be required (Roth, 1993). The operational plan made by the respective manager has been mentioned below;

The meeting plan will consist of two of the strategies discussed in the first part of the assignment and the explaining of the responsibilities of the people involved in the process of implementation.

The meeting will be made up of the general manager of the store the human resource manager and the head chef and the kitchen and wait staff supervisor. They are the highest ranked employees in the organization and the duty of implementing the particular strategy will fall upon them.

The first step of the meeting will be informing the individual member of the staff who are admitted in the meeting about all the new strategies and pointing out the people specifically required for the implementation of the different strategies and informing them of the details of the  plan and the implementation stages and performance criteria of the strategies.

The plans will be taken on one by one and the people responsible will be addressed directly by the manager and the plans and their role in the plan will be discussed. This is the most crucial step of the meeting as this is the stage where the staff concerns and input about the strategies will be discussed (Bjerregaard, 1979). The staff might provide valuable input into the strategy and implementation stages by both pointing out any flaw that might cause problems in the implementation stages and pointing out better and more efficient methods of achieving the same goal with less spending of time or money.

The first plan that is going to be explained is the recruitment and training of the staff. Therefore, this will address the human resource manager of the organization and the general manger himself. The recruitment plan consists of the recruitment of the capable staff with the required skills for the job. This is to be achieved by using the help of a employment agency who will be paid on a case to case basis. The responsibility of the human resources manager will be to check the market for the local employment agencies and check their success rate and suitability for providing the employees with the specific qualities that are required by the organization.

Then the choosing process will be done by the agency and will be paid for every hire made. But the final screening will be done by the human resources manager and he is free to acquire the help of any particular high ranking employee under whom the new employee will be working. He will be able to judge the competency and the knowledge of the employee and thus help in choosing the best candidate for the job.

This plan will be implemented on as needed basis which will depend on the vacancy of the posts. So, the immediate responsibility of the HR manager will be to make sure that one employment agency is chosen and made contact with so that a contract with the agency can be drawn and a rate fixed for the supply.

The next plan that is to be implemented is the plan for product development. This consists of the senior barista and the head chef of the café. This will consist of continuous experimentation of new items for the menu and new blend of coffee (Bisen and Srivastava, 2009). This is to be implemented on a continuous basis and the successful creations will be recorded and introduced to the menu in regular intervals. This process will be taken up by the head chef who will experiment weekly with some new ingredient and the barista who will do the same. The general manger and some volunteers will also help in tasting the new brews and foods and the final decision will be made by the general manager on whether to make the item a permanent part of menu based on the response from the customers.

In the third step of the meeting the people present will be given chances to voice their opinions about the plans that are to be implemented and to point out any problems in implementation and the risks that might cause a plan to fail. This is also an important step as it will ensure the success of the plan if the details of the plan are agreed upon by the senior staff and the managers. The success of the plans depends upon the cooperation of the staff members and the managers so this is the time where the details of the plan will be cemented.

The fourth and final step of the plan will be set the budgetary requirements and time limit for the commencement of the plan. This will consist of the preliminary ideas about whom to approach with the plan and listing the resources required and allocating them to the people charged with the implementation of the strategy.

The overall paper is showcasing the operational management of Black Bean Café. The organization has been running their services for a long period of time. Now the company wants to enhance its business scopes and opportunities through its quality and strategies.

Effective information gathering for the process: Operational manager must have to collect different information from the respective assessor to judge the overall basic functionalities of the organizations. Operation manager has been hired to improve the current organizational situation. In this case operational manager needs to focus on the information gathering process. Various strategies have been taken by the management to improve the current scenario. Information must have to be obtained on the basis of food quality, market environment, market share etc. Suppliers of raw materials also need to be taken care of. If operation manager could be able to collect this information, then everything can be executed in an efficient and appropriate manner. Both numerical data and secondary data have been collected for the analysis purpose.

Productivity and profitability of chosen strategies: Profitability and performance is the main element for any kind of business organization. By the help of this process management can grow their business process. The overall paper is mainly showcasing the organization Black Bean Café of Sydney that wants to enhance its product and service value. In this case strategies have been taken on the basis of marketing plan, service and quality of food etc. These strategies would be highly beneficial for the respective organization. Efficient manpower is the important aspect of the business process. Researchers stated that an organization can get profit advantage if their employees have efficiency of doing innovative products. In this case if staffs of respective café prepare different modern foods and beverages, then people could be highly attracted. This thing highly related to the organizational profitability.

After having the analysis it could be said that brand awareness among people is the most deadly element for the respective organization. The organization has multiple competitors in the local market. For this reason various obstacles are raised. Due to this issue operation manager must have to focus on this issues in an effective and efficient way so that brand value of the business could be increased.

The overall paper is made to justify the operational plan for the Black Bean Café of Sydney. The Company has hired an operational manager to check their performance and functionalities. After measuring these elements management will focus on the improvement checklist. These are the process which could be able to change the face of the business. Different types of strategies have been highlighted with their budget. Each of the strategy could be executed properly by the help of responsible person. Responsibilities of people in the case of strategy implementation also have been mentioned. Each of the activity could be executed on the basis of effective resource allocation. Researchers stated that resource allocation is the only way to get good result, if management could be able to allocate resources properly then they will definitely get good return.

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