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Overview of The Organization

Every organization faces some challenges while operating its functions and gaining success. The organizations for mitigating these challenges establish some training programs which further help in the growth of the organization. Woolworth supermarket is Australia’s biggest grocery chain and it also faces some strategic issues during the run of its business (Mahlangu, 2022). The following report analyses one of those issues faced by Woolworth and the need for training or development for reducing the risk of that issue. A training program will also be suggested for this followed by the learning theories supporting that program. Lastly, some methods will also be discussed to evaluate the success of the suggested program.

In the recent marketplace, Woolworths is the largest chain of supermarkets in Australia with running over 1076 stores across Australia. Woolworths has around 115,000 employees working in its distribution centers, supermarket stores, and support offices. The organization is majorly engaged in selling groceries including fruits, vegetables, meat, and packaged food. The fruits, veggies, and meat sold by Woolworths are mostly bought directly from the farmers and growers and thus source fresh products for its customers. But in addition to these, other essential household products such as cosmetics, magazines, books, pet and baby food, and stationaries also can be found in the Woolworths. The organization aims to provide all the essentials to its customers in the simplest way of shopping. Thus, Woolworth provides online and offline facilities with many innovative ways to provide ease of shopping for the consumers. However, like every organization in the competitive market, Woolworths also faces some issues in its strategic environment (Woolworths, 2022). The slow consumer cycle and the lethargic growth of the company are recent issues faced by the organization. The reasons behind this issue can be the dramatic increase of new start-ups in the industry and the growth of its major competitors such as Big Bazar and Walmart. Employees and teams of the organization can be trained to manage these issues and reduce the negative impact of those issues on the growth of the organization (Attaran, Attaran, & Kirkland, 2019).

Training and development need for an organization is a constant process of accelerating new technologies and information within the organization and team which is ultimately required for the growth of the organization. In the transforming technological environment, training is needed for skills improvement, concept clarification, and knowledge enhancement about the emerging know-how. Training and development accentuate the performance of the team and employees with the help of an organized system of procedure within the company which concentrates on the tactics, expertise, and content needed to attain the goals of the organization. Effective training provided to employees contributes to enhancing their skills and knowledge which ultimately results in productivity improvement of the company that leads to its inclusive growth. Training is something by which an organization can examine its ability to reach the point of success in the future as compared to the present time (Sal & Raja, 2016). People can learn emerging technologies and new information regarding the adaptation of strategies to survive in the competitive environment and it can also rejuvenate their existing talent. New learnings through the training help in make them gain new skills while sharpening the existing ones, perform better, work more effectively and productively as well as be better leaders. The main reason behind providing training is to impose an impact on the employees that remains constant beyond the end of the training and also to keep the employees updated with the new happenings. Training can be presented as talent improvement for the team and employees (Golhar & Alex, 2017).

Training Needs

Woolworth is facing issues related to the slow growth of the organization and slow consumer cycle due to the emergence of new startups and improving the performance of competitors. Thus, in order to mitigate the risk of these issues on the success of the organization the company needs to organize a training program for certain reasons (Halawi & Haydar, 2018). Although there are many reasons for which Woolworth should focus its attention on the training need, three of them are discussed below.

Productivity Improvement

The success and growth of a company depend upon the performance of the employees working in it. An increase in productivity and reduction in cost are significant factors to be focused on for becoming acquainted with the competition in the market. Effective training can help increase the productivity of employees by communicating needed information and knowledge which can further improve sales of the Woolworths and increase the growth of the company as a result (Klasson, Zhang, & Kjellström, 2019).

Quality Up-gradation

Requirements of the customers keep on changing with the trends going on in the market. Customers now have become quality conscious and focus on products of good quality. For the satisfaction of the consumers, the quality of services and products must be constantly improved with the help of training given to the workers (Kabuye, Kato, Akugizibwe, & Bugambiro, 2019).

Update With Technology

In every department of any organization, technological adaptation is taking place as an essential component. Also, technology is improving and changing day by day with a level of improvement. Thus, workers in every department need to be trained with the new emerging technologies on a continuous basis. When the employees in Woolworths will be updated with the new procedures and methods, it will directly impact the performance and growth of the organization (Kumar, Engle, & Tucker, 2018).

Woolworth is making its place among the hearts of Australians for a long time and due to its innovative service methods and quality services, it is being popular across Australia. The company faces many challenges as well as gains opportunities while experiencing exciting growth. Technology is a dynamic means of reaching, communicating, and serving the potential customer base. It is also an essential element to make sure the internal process is running smoothly. Making an innovative strategy for managing and upgrading the technology is just as important as any other part of the business plan in the organization (Sahoo & Mishra, 2018).

Organizational analysis: Woolworths always adopt innovative ideas for the development of the organization as well as to attract customers. Recently the Q-Tracker tool has been launched by the company to prevent the customers’ waiting time spend in the ques while updating them about the nearest store and expected wait time due to social distancing. To enhance the growth of the organization and make the faster movement of the customers, the technology department should adopt new AI technologies such as robotic systems to guide a map inside the stores. This will help the customers to guide the things in the stores and contribute to saving their time. A training session will be organized for providing the knowledge to the employees regarding operating the new AI systems. Outdated hardware and software should be replaced with the new innovative technical options for performing various activities such as welcoming the customers as store, billing, contactless pick-up services, and many more (Mulang, 2015).

Productivity Improvement

Person analysis: The training for the learning programs regarding new technological innovations will be conducted by the skilled team of the technological department. New, as well as existing employees working under the technical department of Woolworths, will be involved in the training so that they can enhance their skills for the operation of new software and AI technologies. As the training is based on technological embracement, millennials and generation Z working in the organization would likely be more interested in learning the new technics. The operation department will play an active role as it is responsible for the quality control and management of production. The team of operation department can identify the need for having the right people having the right skills to perform any job. And since the department is accountable for managing and allocating finance in the organization it will be the key head for focusing on the quality and its relevance with employee training and development (Blume, Ford, Surface, & Olenick, 2019).

Task analysis: Some innovative training ideas such as extended reality (XR), augmented reality (AR), and virtual reality (VR) will be adapted for the training program as they can revolutionize eLearning. With the help of AR, training materials can be elevated while using graphics which benefit the new employees to have an immersive experience of learning. In contrast, VR will be useful in eliminating the gap between the actual application of technologies and their theoretical knowledge through outstanding features (Huerta, Unver, Arslan, Kus, & Allen, 2020).  

Course Title: Conducting a technological development session

Lesson title: Using AI and robotic technologies in daily operations of the organization.

Lesson length: Full days

Learning objectives:

1. explain the purpose of using AI technologies

2. describe the methods of using the robotic map inside the store

3. making employees familiar with the working fundamentals of robots

Target audience: employees of the technological department

Requisites:

Trainee: None

Instructor: Good understanding of analytical thinking and artificial intelligence, knowledge of presenting graphics through augmented reality techniques.

Room arrangement: Horseshoe type

Materials and equipment needed: overhead projector, transparencies, simulator equipment, training material related to augmented and virtual reality practices. 

Evaluation and assignments: self-assessment questionnaires and discussion regarding strengths and weaknesses of the program

Comment: instructions for the safety measures need to be communicated before the session.

Lesson Outline

Instructor Activity

Trainee Activity

Time

Explanation of using the new AI and robotic map in the organization

Presentation

Listening

9-9:50 AM

Overview of employees’ perceptions regarding the adaptation of new AI technology.

Questioning

Participation

9:50-11 AM

Break

11-11:20 AM

Display of AR while showing the use of robotic map inside the store

Discussion of benefits and manners of using it with the safe operation.

Watching

11:20 AM-1 PM

Lunch

1 PM-1:30 PM

Limitations and consequences of adopting the new robotics.

Presentation

Listening

1:30-2:30 PM

Visual mock-up of the practice of robotic map.

Simulation  

Individual involvement in the practice experience  

2:30-3:30PM

Questionnaires  

Answer question

Ask questions

3:30-4 PM.

Source: (Author)

Adult learning theory and information processing theories have been used in the training program to make the employees learn about the use of innovative technological artificial intelligence in a form of a robotic map inside the stores. Adult learning theory emphasizes the fact that adults have their own unique way of learning new skills. While learning anything adults want to be involved in the planning and execution of the training program. As the training program is related to technology development and the target learners for this program are millennials and especially gen Z, they want to know what, when, and how they will be being taught. Their existing knowledge contributes to learning more effectively the new skills when they add the previously known factors to their learning. Distribution of information and memorizing some facts are not enough for the adequate learning of skills regards to adults. Thus, analytical reasoning and simulation have been used in the training program. Adults always want to implement what they have learned and thus augmented reality has been adopted to teach them while the training (Merriam, 2018). Information processing theory on the other hand is a perceptive theory that emphasizes the ways in which information is converted into the memory of the learner. The theory defines that the brain of the learner filters the information gained by the happenings of the present moment and stores them in the working or short-term memory to implement in the future by storing ultimately in long-term memory. Information processing theory is based on the principle that creating a long-term memory needs things to be done in stages. Firstly, something is perceived through the sensory memory by hearing, watching, or feeling to remember things for short periods, and then by practicing those again and again those things are stored in the brain permanently (Curum & Khedo, 2021). In the training program, methods of using the robotic map are described through the visual graphic presentation as well as through the oral representation. The Infographic appearance of the new technologies helps the learners to create iconic and realistic memories which help them to better memorize for a long time.

Quality Up-gradation

To ensure the successful evaluation of the training program a self-assessment questionnaire will be practiced. Evaluation will be beneficial to identify how effectively the employees were involved in the training and what improvement can be expected in their job performance. All the trainees will be asked to fill out the following survey questionnaire and the evaluation will be done according to the score obtained in the end (Doherty, Moorkens, Gaspari, & Castilho, 2018).

Using the scale below score the extent to which you agree with the statement provided below according to the training you have provided.

Strongly disagree

1

Disagree

2

Neutral

3

Agree

4

Strongly agree

5

1. I was informed about the eligibility criteria to learn this development course.

2. The methods and equipment used in the program made the course easy to understand.

3. The program provided all discussed learning objectives.

4. I understood the objectives of the program without any doubt.

5. The materials and equipment provided during the program were useful.

6. The program was well planned and organized.

7. Enough time was provided to learn the course.

8. The instructor was actively engaged and took interest in making us learn.

9. Enough comfortability was provided to ask any query during the course.

10. The instructor was skilled enough to teach technological development.

11. I have gained satisfactory knowledge through this program.

12. The learning will help boost my future job experience.

13. I was provided accurate information in the program.

14. The performance and teaching methods of the instructor were satisfactory.

15. I am satisfied with the program.

Conclusion 

In the end, it can be concluded that the slow consumer cycle and slow growth of Woolworth supermarket is a major issue recently faced by the organization. Adoption of new technologies can make the movement of customers more active and ultimately make the organization grow effectively. Using AI in the daily operations of the organization needs specific training as the new technologies demand a structured way of implementing the technologies. An effective training program can help boost the knowledge of employees in the organization about the use of new AI. As the millennials and gen Z are more attracted to technological development, adult learning theory and information processing theory have been adapted in making the outline of the training program. Further, the success and effectiveness of the program are suggested to be evaluated by the self-assessment survey questionnaire.

References

Attaran, M., Attaran, S., & Kirkland, D. (2019). The need for digital workplace: increasing workforce productivity in the information age. International Journal of Enterprise Information Systems (IJEIS), 15(1), 1-23. Retrieved April 30, 2022, from https://www.igi-global.com/article/the-need-for-digital-workplace/220396

Blume, B. D., Ford, J. K., Surface, E. A., & Olenick, J. (2019). A dynamic model of training transfer. Human Resource. Management Review, 29(2), 270-283. Retrieved April 30, 2022, from https://www.sciencedirect.com/science/article/abs/pii/S1053482217301055

Curum, B., & Khedo, K. K. (2021). Cognitive load management in mobile learning systems: principles and theories. Journal of Computers in Education, 8(1), 109-136. Retrieved April 30, 2022, from https://link.springer.com/article/10.1007/s40692-020-00173-6

Doherty, S., Moorkens, J., Gaspari, F., & Castilho, S. (2018). On education and training in translation quality assessment. Translation Quality Assessment , 95-106. Retrieved April 30, 2022, from https://link.springer.com/chapter/10.1007/978-3-319-91241-7_5

Golhar, D., & Alex, A. (2017). Training and development: Role of organized retail organization in bridging the skill gap. International Journal of Research in Organizational Behavior and Human Resource Management, 5(2), 25-33. Retrieved April 30, 2022, from https://www.indianjournals.com/ijor.aspx?target=ijor:ijrobhrm&volume=5&issue=2&article=004

Halawi, A., & Haydar, N. (2018). Effects of Training on Employee Performance: A Case Study of Bonjus and Khatib & Alami Companies. International Humanities Studies, 5(2). Retrieved April 30, 2022, from https://www.researchgate.net/profile/Ali-Halawi-3/publication/325420167_Effects_of_Training_on_Employee_Performance/links/5b348cd74585150d23dc01e8/Effects-of-Training-on-Employee-Performance.pdf

Huerta, O., Unver, E., Arslan, R., Kus, A., & Allen, J. (2020). An approach to improve technical drawing using VR and AR tools. Computer-Aided Design & Applications Journal, 17(4), 836-849. Retrieved April 30, 2022, from https://www.cad-journal.net/files/vol_17/CAD_17(4)_2020_836-849.pdf

Kabuye, F., Kato, J., Akugizibwe, I., & Bugambiro, N. (2019). Internal control systems, working capital management and financial performance of supermarkets. Cogent Business & Management, 6(1). Retrieved April 30, 2022, from https://www.tandfonline.com/doi/10.1080/23311975.2019.1573524

Klasson, M., Zhang, C., & Kjellström, H. (2019). A hierarchical grocery store image dataset with visual and semantic labels. 2019 IEEE Winter Conference on Applications of Computer Vision (WACV), 491-500. Retrieved April 30, 2022, from https://ieeexplore.ieee.org/abstract/document/8658240

Kumar, G., Engle, C., & Tucker, C. (2018). Factors driving aquaculture technology adoption. Journal of the world aquaculture society, 49(3), 447-476. Retrieved April 30, 2022, from https://onlinelibrary.wiley.com/doi/abs/10.1111/jwas.12514

Mahlangu, A. (2022, January 21). Tough times for consumers sees Woolworths missing out on rebound. Retrieved April 30, 2022, from Businesslive: https://www.businesslive.co.za/bd/companies/industrials/2022-01-20-tough-times-for-consumers-sees-woolworths-missing-out-on-rebound/

Merriam, S. B. (2018). Contemporary Theories of Learning: Learning Theorists ... In Their Own Words. New York: Routledge. Retrieved April 30, 2022, from https://books.google.co.in/books?hl=en&lr=&id=kmRRDwAAQBAJ&oi=fnd&pg=PT96&dq=adult+learning+theory+&ots=N7TZwkKN5Q&sig=q0C92xwKBXpMt0ig4BKh0xg_6oc&redir_esc=y#v=onepage&q=adult%20learning%20theory&f=false

Mulang, A. (2015). The importance of training for human resource development in organization. Journal of Public Administration and Governance, 5(1), 190-197. Retrieved April 30, 2022, from

https://d1wqtxts1xzle7.cloudfront.net/55330300/7505-26806-2-PB-with-cover-page-v2.pdf?Expires=1651311229&Signature=bp8NgLLDMKZdgLQOtWKVrYkvOD7oE2qpajDaKYixe7bl0jsakwqGlfywcsmyFof4Z6tI5BorUwPjmnja6N2t~Pz5iazCcg2O0HWh6G4LvLWv5Xi8LvxbOZ3-TT3CSwBY06T4n9p8mzSz

Sahoo, M., & Mishra, S. (2018). Effects of trainee characteristics, training attitudes and training need analysis on motivation to transfer training. Management Research Review, 42(2), 215-238. Retrieved April 30, 2022, from https://www.emerald.com/insight/content/doi/10.1108/MRR-02-2018-0089/full/html

Sal, A., & Raja, M. (2016). The impact of training and development on employees performance and productivity. International Journal of Management Sciences and Business Research, 5(7). Retrieved April 30, 2022, from https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2849769

Woolworths. (2022). Woolworths Supermarkets. Retrieved from WoolworthsGroup:

https://www.woolworthsgroup.com.au/page/about-us/our-brands/supermarkets/Woolworths

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