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MGT2012 Service And Operations Management

tag 0 Download 10 Pages / 2,279 Words tag 01-06-2021
  • Course Code: MGT2012
  • University: University Of Glasgow
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  • Country: United Kingdom


In this course project will be analyzed the process of managing the operations of the sales department llc "dezsnab-trade". the company is engaged in the production and sale of disinfection means, disinfection, disinfestation, the main sales market are private and state customers of russia and the cis countries, a dealer network is also formed.

In particular, this department includes an expanded number of functions performed, in addition to working with the client and leading it to the transaction, as well as coordinating the company's purchasing and storage centers. the sales department of llc dezsnab-trade is key in the process of making a purchase, because it is here that the client decides whether to work with the company in the future. that is why the process of managing operations in an organization’s sales department is important.

The purpose of this course project is to analyze the management processes of the operations of the sales department of llc dezsnab-trade with the identification of deficiencies and the project proposal to improve the process (carnes, hitt, and xu, 2015). the objectives of the course design: making changes to the structure of the sales department - hiring or training new employees, developing strategies to promote goods through the internet.

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