Stakeholder Analysis And Use Case For Headspace NSW - NewAccess Project Essay.

Refer to background information, regarding the NewAccess project. Headspace in NSW was one organisation tasked with trialling NewAccess with people aged as young as 12. In 2005 the Australian Government allocated $54 million to establish the National Youth Mental Health Foundation (later to be named Headspace). “Our brief is to make sure services are available at the earliest possible point when problems emerge. The criteria to get help is pretty simple – you must be 12 – 25. That’s it.

” Aimed to address the health and well-being concerns of young people by providing a holistic platform for care. This would give teenagers and young adults comfort that their support will be coordinated and integrated across primary and specialist care, and not just focus on the ‘illness’ but also social inclusion and recovery.

Youth assigned to a headspace case worker may subsequently be admitted to the Emergency Department (ED) of the local regional hospital. Currently there the no requirement for the ED staff to notify the headspace case worker when a client has been released. Sometimes case workers are notified, but often not. It means that days and even weeks can transpire before a case worker becomes aware of that release. In the meantime the young person tends to return to the environment and circles of influence that led to the mental health problems in the first place, without the coping and support mechanisms that a case worker can provide.

Complete the Following:

Consider that the system is being built for a regional Headspace centre in NSW, that is trialling NewAccess with youth as young as 12. The system will need to capture the ‘story’ the first time it is told, and give access to successive professionals, so that case notes and the story can become enriched, and the young person can be assisted more appropriately. You are the business systems analyst assigned to the project, you will need to produce:

A stakeholder map

• Draw stakeholder role names on a stakeholder map with 4 quadrants, Internal-Operation, Internal-Executive, External-Operation, External-Executive
• For each stakeholder, describe why they have an interest in the project.

Medical services have been on the mind of the Government of most of most of the nation because of the increasing health issues. The challenge of health is further enhanced when it is associated with the mental issues. Hence, to mitigate the threat of mental health issues the Australian Government established a foundation aiming at the mental health of the youths by the name of “National Mental Health Foundation” in 2005. It was later renamed as Headspace. The system in development is aimed at offering its services to the case workers for offering enhanced services to the youths. The need for the upgradation raised due to certain flaws that had been identified in the recent working approach of the Headspace. The youths who are using the services to cure their problems go back to their old life due to inadequate notification and other similar flaws in the process. Hence, the report is aimed at offering an insight into the system by discussing the crucial aspects of the system.

Stakeholders are the most prominent part of any system development because they are the owner, participant and the end-user. Hence, it is of great importance to take them into consideration before the development of the system. The stakeholders of the headspace can be categorised in four different categories. The categories that had been discussed are the external-operational stakeholders, internal-operational stakeholders, external-executive stakeholders and internal-executive stakeholder. The operational stakeholders will include the team that is aimed at providing or receiving the health services. It will include the professionals, case workers, medical team, patients and others. While the executive stakeholders will be the ones who will aim at managing the program. The internal executive stakeholders will include the management and other staffs while the external executive will include the project owners, financers and others.

The map below is citing the stakeholders and their role in the continuation of the program. The map has been categorised into four different quadrants that reflects the stakeholders of the Headspace program. The stakeholders have been categorised as internal-executive, external-executive, internal-operation and external-operations. The stakeholders in the quadrants have been divided according to the power they hold in the program and the power chain is moving in the clockwise direction and starting from the External-Executive stakeholders and ending at the internal-operations stakeholders.

Figure 1: Stakeholder Map

Source: (Created by Author)

The table below cites the stakeholders and their description/role in the program.

Figure 2: Use case of My Health Record

Source: (Created by Author using MS VISIO)

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