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GSBS6060 Strategic Management

tag 0 Download 10 Pages / 2,407 Words tag 28-06-2021


Frontline Management You have recently accepted the position of 'Team Leader of Distribution and Warehousing' for a large, high turnover assistive device distribution company. Products include wheelchairs, commodes, grab rails, continence aids, adaptive aids for mobility, etc. 

Your team has 12 members from diverse cultural backgrounds and with different skill levels. Some team members have worked with the company and, in this division, for a number of years. Other team members are relatively new. Two have worked in other departments/sections of the company before being transferred to your team. The reason for your appointment to the role is that the departmental productivity (outputs) has been falling significantly short of the company's expectations. The senior managers of the company have identified the following problems with the team. 

• Communication between team members appears to be strained.
• Levels of cooperation are falling.
• Communication with the other teams in the company is last minute and ineffective.
• There is no one currently taking on a leadership role
• Prioritisation of tasks appears to occur on an 'ad hoc' (Only as required, only 'for this') basis. 

Each of the team members was selected on the basis of demonstrated skills and expertise, but they seem to be unable to work together effectively. Your initial role is that of a 'trouble shooter', problem solver and team facilitator and you have been asked to bring these people together in a cohesive, effective and productive team. 
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