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Key Elements of Successful Service Program Implementation

Program Design- This involves the careful planning and documentation of the processes needed to develop and implement service programs.

Program Resourcing- It is the process of putting the program plan into effect.

Implementation system and procedures- It is the process of making and implementing decisions relevant to the development and implementation of service programs within an organization.

Feedback- This is the process of gathering insights and responses to service programs from consumers to be used as the basis for improvement of these programs.

Complaints Procedures- It is a system in place to manage any concerns, issues, and dissatisfaction raised by a client regarding service programs.

Evaluation- It involves monitoring the performance of service programs against established indicators. It aims to determine whether service programs are effective or whether they are meeting their desired outcomes.

Continuous Improvement- It is an ongoing effort to improve service programs. It involves gathering feedback from consumers, staff, and management and addressing concerns, issues, and areas for improvement within service programs.

Accountability- It is the responsibility and obligations of organizations to others, their consumers, their staff, and the broader community.

Governance- This process involves the adequate provision of both the material and human resource requirements required to develop and implement service programs.

Funding- It is the provision of money to support development and implementation of service programs.

  1. Person Centered- Person centered program planning principles are based on the development of the designing of programs which revolves around a particular person. The programs in such a case are developed by means of the capabilities of the persons.
  2. Strengths-based- Strength-based program planning is based on the development of programs that revolves around the strength of the persons. The strengths and capabilities of a particular person are considered in such a case as it can be important for success in the most efficient and organized manner.
  1. Communication of roles and responsibilities to stakeholders- Communication of the roles and responsibilities of the team members is one of the most important elements of the modern day business process. The stakeholders need to communicate each and every aspect of the business decisions and team decisions to the stakeholders in the most efficient manner. The stakeholders can be informed about the process by means of meetings and conferences as well as different kinds of business process in an effective and organized manner.
  2. Integrating user feedback into monitoring processes- The feedback process can help to gather insights and responses to service programs from consumers that are used as the basis for improvement of the service programs. Feedbacks can help to identify the issues and gaps in a particular program and then analyze them accordingly to develop the best possible solution. Integration of the feedback process into the monitoring process can help ensure success in the most professional process.
  3. Maintaining relevant program and service delivery documentation- The maintenance of a relevant program and service delivery documentation is an important part of the business process. Documenting all the different elements can help ensure the maintenance of proper records in a professional manner. Such a process can thus ensure success.
  1. Visibility and Accessibility- Visibility and accessibility of the effective complaints system is quite important for success as such a process can ensure development in the most organized manner. An effective complaints system can help to provide transparency which is important for identifying the gaps properly.
  2. Responsiveness- Proper and immediate response to different complaints of the people is important for the success of the complaints system. The development of the complaints system can ensure success s in the most efficient process.
  3. Objectivity- Objective analysis of the complaints is important for success as an objective explanation of the issues can be important to maintain transparency.
  4. Confidentiality- Some of the complaints can be confidential in nature and thus the management of the organizations need to keep the complaints confidential. Confidentiality can help ensure the maintenance of ethical principles in the most professional process.

SMART Model in service program implementation

S- Specific goals that can be beneficial for the service growth integration process.

M- Measurable goals of service that can help to develop success in an organized manner

A- The service goals must be achievable goals

R- The service goals must be reliable goals

T- Time Based goals in service can have the highest chance for success

Continuous Improvement is one of the most important elements of the modern day business process. The practice of continuous process improvement in service can help improve the quality and effectiveness of the business process. The improvement in business service can ensure success in the most professional process. The main purpose of the continuous improvement process is to increase the efficiency and productivity of the business process as well as increase the satisfaction of the employees and promote teamwork in the most professional process. It also helps to develop customer satisfaction and increase

Accountability and transparency are treated as the major building pillars for any form of business governance. The development and implementation of an effective governance system can be important for the development of business success in the most efficient process. The implementation of a proper and effective accountability can help in the development of success in the most professional process.

  1. Value for Money- Value for money can be said to be an important concept of the business process. The benefits derived from the purchase of every single amount spent can be said to be defined as value for money. A product or service having a good value for money ensures the success on the spending.
  2. Fairness, integrity and transparency- Honesty, fairness and transparency are some of the elements that can be said to be ethical manners used for ensuring success in the most professional manner. Presence of all these elements helps to maintain a strong ethical value in the workplace.
  3. Coordination- Coordination is the unification, integration and synchronization of the efforts of the group members in order to ensure success and attain the goals of the organization.
  1. Support for older people- Support for the older people is one of the important necessities. A critical support can help the older people to gain effective and constructive help from the community. Such a process can be beneficial to develop community based programs.
  • Old age support programs
  • Old age community development programs
  1. Support for indigenous people requiring employment support- Indigenous people like that of Torres strait islanders as well as Australian native tribes needs to be supported by the authority and the government in a proper manner in order to ensure success n the most effective process. Supporting such programs can help develop skills and capabilities of the people.
  • Community Development Program
  • National Indigenous Australians program for community development
  1. Support for people in situations of domestic abuse- Similar to the support of indigenous people, the authorities, local government and the federal government must provide special support for people who faced domestic abuse. It is important for the people to ensure support in order to ensure success in the most efficient process.
  • Helping people to ensure proper self report violent victimization
  • Talking with people in an effective manner
  1. Three of the potential needs of the homeless people are:
  • Proper shelter that can be the basic priority for living
  • Proper and healthy food that can enhance the strength of the individuals
  • Compassion and support for the people as such a process can help develop trust and confidence
  1. Three of the risks that the homeless people are exposed to are as follows;
  • Infectious diseases that can be problematic for the homeless people
  • Limited access to healthcare facilities
  • Stress and openness to violence
  1. Three different ways to increase opportunities for homeless young to participate in service program are as follows;
  • Engagement of homeless young in sporting activities
  • Engagement of young people in community development service
  • Engagement of young people in different skill development programs
  1. Two factors that can pose as barriers to participation for homeless people in service programs are as follows;
  • Lack of proper education
  • Addiction to drugs and other addictives

The SMART Model for Program Implementation

Different services and agencies can work together in delivering service programs as such a process can ensure success in the most professional process. Involvement of two different organizations can help develop the best strategy in the most professional and efficient process. Such a process can ensure a coordination that can be effective for success in the most professional manner.

  1. Regularity Considerations- Education of employees on regulatory authority issues and Authority based regulation processes and mandatory requirements. The identification of potential hazards and exposure to chemicals need to have proper regulations that can be important for success in the most professional manner.
  2. Sustainability Considerations- Education and awareness as well as reduction of energy is one of the most important elements of the business process. The presence of a sustainability process can ensure success in the most effective and organized manner.

State/Territory- Melbourne

Homeless Young People

Standards- Australian Government inquiry into homelessness legislation 2009

Codes- Paper on Homelessness as a Human Rights issue

Legislation- National Human Rights Commission

People in situations of Domestic Violence

Standards- South Australia Domestic Violence Act 1994

Codes- Provision for domestic Violence issues

Legislation- National Human Rights Commission

Some of the reasons for developing service plans that encourage consumer participation and engagement are as follows;

  • Enabling workers and management to work together
  • Providence of proper feedback and development of accountability

Some of the people who are involved during the development of the consumer participation and engagement plan are as follows;

  • Marketing consultants- Marketing consultants provide support in the form of providing necessary marketing related analysis for the business.
  • Business Consultants- Business consultants provide support in the form of providing necessary business related analysis for the business.
  • Internal stakeholders- Internal stakeholders provide feedback that helps to develop the consumer engagement process in a more professional manner

Some of the examples or services that are needed to connect with in developing or implementation of the service plan are as follows;

  • Seeking customer feedback
  • Adding a proper personal touch
  • Using creative touch and unexpected return policies
  • Driving Accountability
  • Development of a connection with the business operators

Some of the reasons that are used for the referral process are as follows;

  • Encourages customers to share
  • Customers can have a feeling that they are a part of the company. Such a process can help increase trust and acceptability
  • Improvement in the rate of customer retention
  • Referrals reminds the customers the need for the purchase of the products and services from the company

Organizational matters can have a strong impact on service delivery. Service delivery generally requires a strong and efficient cooperation and commitment of all the employees in the business involving the management of the business. Such a service helps to render the best quality service to the customers which are important for success in the most professional process.

Some of the different examples of the service delivery system are as follows;

  • Poor service delivery
  • Political manipulation
  • Lack of employee capacity

Internal Stakeholders- Individual and parties that are involved within the organization are called internal stakeholders. Their primary responsibility is service towards the organization and involves employees, owners and managers.

External Stakeholders- External Stakeholders are the people who are not part of the organization. They have an indirect impact on the business and are generally influenced by the work of the business.

The program development elements are an important part of the business process. It acts as a roadmap as well as an action plan that provides the guidance that is needed to develop and build effective community programs. Such a process can help to develop proper connection with customers in an efficient manner.

Client rights to be considered to promote inclusive levels of planning are as follows;

  • Privacy and confidentiality of the people
  • Confidential documents like health care documents and other health records
  • Risks and prognosis of an illness

Client needs and expectations to be considered to promote inclusive levels of planning are as follows;

  • Determination of the strategic position
  • Prioritization of objectives
  • Execution and management of different planning

Preferences and Differences to be considered to promote inclusive levels of planning are as follows;

  • Educating managers
  • Development of a proper coordination
  • Celebration of differences in order to make everyone feel included in the system

The Importance of Stakeholder Engagement and Effective Service Delivery

The difference in between two different words Internal and External are quite prominent as internal means something inside the organization whereas external means something that is well outside the organization. Internal and external services are different from each other and internal services are meant for internal customers while external services are provided to all the external customers, individuals and business enterprises. The internal services are generally for the consumers who manage services for the own organizations. Such a process helps the management to ensure success in the most organized manner. On the other hand, external services are the customers who generally manage assets and services for other parties. Such a process can ensure success in the most professional and organized manner. Internal services are more inclined towards the development of the organization whereas the external processes are based more on the recommendations offered by external consultants. Thus it can be said that both the internal and external services are important for business success.

Types of Services

Financial Resources

Physical Resources

Human Resources

Aged Care

Sponsors or investors

Aged care homes

Aged care trainers

Individual Support

Sponsors or investors

Customized monitoring and support

Individual support to ensure human resources

Specialized Support

Sponsors or investors

Customized monitoring and support

Customized monitoring and support

Some of the considerations when developing a support system, policy or procedure are as follows;

  • Seeking customer feedback
  • Strengthening the customer service team
  • Tracking performance of the customer service representatives
  • Development of success plan
  • Maintaining strong relationships with the people

Example Questions

Mechanism for Feedback

·         What are issues with the service?

·         What can be the problems with the framework process

·         How can the issues be resolved?

·         Who will be appointed to solve the different issues?

·         When can be the plan is implemented to tackle the issues?

·         Describe the monitoring process that will be carried out by the management?

·         Development of organizational process which are important for success

·         Issues involving organized business process

·         Development of organized elements that are important for providing feedbacks

Great communication is one of the most important aspects of the business process. The development of an effective communication with the stakeholders is an important element of success. As said earlier, stakeholders are an important part of the business process. The stakeholders need to have a clear idea of all the decisions taken by the management. For example a decision regarding the development of changes is important for the people to ensure success. Thus it can be said that proper communication is necessary for success.

Some of the major training needs of the organization are as follows;

  • Assessment of the training needs
  • Setting up the different forms of organizational training objectives
  • Creation of a training action plan
  • Implementation of training initiatives
  • Evaluation and revision of training process

The development of different types of training needs is important to develop the employees and their capabilities. The development of the inner capabilities of the business is important for the success of the management in the most effective process. The implementation of the training needs can help the management to identify the issues more quickly and accordingly develop the business in a professional manner.

Explanation of three collaborative program monitoring processes is as follows;

  • Face to face promotive interaction
  • Positive interdependence
  • Highlighting the individual strengths is important for success in the most effective manner
  • Providence of a community working environment that can be important for such a process is important for success

Collaborative program monitoring processes can thus provide the best process to ensure success in the most effective manner.

The development and implementation of the feedback process are as follows;

  • Long-term based surveys- Long term surveys can help develop sustainability in an efficient manner. For example marketing survey, sales survey and organized business survey
  • Phone calls- Use of phone calls to understand the need and use of resources.
  • Feedback mails- The feedback mails help develop an idea on the knowledge of the process in the most organized manner.
  • Short in-app services- Short in app surreys are used for small researches
  • Sharing of the different forms of the mission and vision of the organization over time
  • Communication and expectation of collaboration
  • Highlighting the individual strengths is important for success in the most effective manner
  • Providence of a community working environment that can be important for such a process is important for success

Collaborative program monitoring processes can thus provide the best process to ensure success in the most effective manner.

  • Short in-app services- Short in app surreys are used for small rsearches
  • Sharing of the different forms of the mission and vision of the organization over time
  • Communication and expectation of collaboration
  • Highlighting the individual strengths is important for success in the most effective manner
  • Providence of a community working environment that can be important for such a process is important for success

Addressing Homelessness: Supporting Homeless Youth

Some of the major barriers and issues that can have an impact on the business are as follows;

  • Absence of proper management is an important barrier for business. The management of the business process can help develop the organization in an effective and organized process that can be important for success.
  • Lack of proper business compliance is another issue as the absence of general compliance can lead to indiscipline which can harm productivity in the most efficient manner,.
  • Absence of proper communication can be an important issue as lack of communication in between the management and the employees is a major issue for the business as such a process can lead to problems.

Some of the reasons why it is important to maintain relevant service delivery documentation, particularly in relation to monitoring program timelines, priorities and responsibilities.,

  • Sharing of the different forms of the mission and vision of the organization over time
  • Communication and expectation of collaboration
  • Highlighting the individual strengths is important for success in the most effective manner
  • Providence of a community working environment that can be important for such a process is important for success
  • Documentation can act as future reference as such a process can ensure proper success sin the most efficient manner

Service Delivery documentation is needed as because the program development elements are an important part of the business process. It acts as a roadmap as well as an action plan that provides the guidance that is needed to develop and build effective community programs. Service providers can develop organization capabilities in an efficient manner as such a success can be beneficial for success.

Things to consider before meeting stakeholders are as follows;

  • Stakeholder processing
  • Mindful invasion of the learning process

Before seeking feedback I need to consider;

  • Understanding the importance of the stakeholders
  • Determination of the different common goals
  • Mindful invasion of the learning process

The needs for the client have changed can be understood by the fact when the different people or that target people are not interest in the products and services and wants something new and innovative. The commencement of such a program can help develop the service provider in the most efficient process. As a manager of the business I have been experiencing a number of changes in the demands and needs of the customers over all these years. At the beginning, the clients were provided the services and goods according to the choice of the company. However, as time progressed, people were provided with the development of the business process in an efficient and organized manner.

The needs for the client have changed can be understood by the fact when the different people or that target people are not interest in the products and services and wants something new and innovative. The commencement of such a program can help develop the service provider in the most efficient process. The needs and wants of the customers can be developed and managed by means of;

  • Development of organizational process
  • Commencement of the program and many more as such

Great communication is one of the most important aspects of the business process. The development of an effective communication with the stakeholders is an important element of success. As said earlier, stakeholders are an important part of the business process. The stakeholders need to have a clear idea of all the decisions taken by the management. For example a decision regarding the development of changes is important for the people to ensure success. Thus it can be said that proper communication is necessary for success.  Continuous Improvement is one of the most important elements of the modern day business process. The practice of continuous process improvement in service can help improve the quality and effectiveness of the business process. The improvement in business service can ensure success in the most professional process. The main purpose of the continuous improvement process is to increase the efficiency and productivity of the business process as well as increase the satisfaction of the employees and promote teamwork in the most professional process. It also helps to develop customer satisfaction and increase

Importance of identification of individual needs

Ways of identifying needs

Customization and feedback process is important for the success as such a process can ensure development. Sharing the feedback can be important for developmental success.

Identification of needs are clients can be achieved by;

·         Sharing of the different forms of the mission and vision of the organization over time

·         Communication and expectation of collaboration

·         Development of an organizational development process in a professional manner

·         Highlighting the individual strengths is important for success in the most effective manner

·         Providence of a community working environment that can be important for such a process is important for success

Arias, O., Evans, D. K., & Santos, I. (2019). The skills balancing act in Sub-Saharan Africa: Investing in skills for productivity, inclusivity, and adaptability. World Bank Publications.

Brown, D. R., & Harvey, D. (2021). An experiential approach to organization development. Pearson Education.

Ceptureanu, S. I., Ceptureanu, E. G., Luchian, C. E., & Luchian, I. (2018). Community based programs sustainability. A multidimensional analysis of sustainability factors. Sustainability, 10(3), 870.

Kenayathulla, H. B., Ahmad, N. A., & Idris, A. R. (2019). Gaps between competence and importance of employability skills: evidence from Malaysia. Higher Education Evaluation and Development.

Rosenbaum, D., More, E., & Steane, P. (2018). Planned organisational change management: Forward to the past? An exploratory literature review. Journal of Organizational Change Management.

Serra, D., Mayr, U., Boni, A., Lukonin, I., Rempfler, M., Challet Meylan, L., ... & Liberali, P. (2019). Self-organization and symmetry breaking in intestinal organoid development. Nature, 569(7754), 66-72.

Sousa, M. J., & Rocha, Á. (2019). Leadership styles and skills developed through game-based learning. Journal of Business Research, 94, 360-366.

Subramony, M., Segers, J., Chadwick, C., & Shyamsunder, A. (2018). Leadership development practice bundles and organizational performance: The mediating role of human capital and social capital. Journal of business research, 83, 120-129.

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