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ICT60315 Information Technology

tag 0 Download 10 Pages / 2,382 Words tag 09-07-2021

Question:

Following on from the business research and analysis work of Assessment 1 and 2 it is time to focus on customer needs and market opportunities, and how these needs and opportunities can be achieved innovatively.

This work will need to be presented the business owners (Bob and Jeff).  To start to embed internal professional practice, you take the approach that the founders are new clients and that therefore the whole process must be professional and thorough.

  1. Read the Case Study (see Appendix 1)
  2. Prepare draft proposals and discuss with the owners (your assessor)
  3. Rework as required
  4. Present your findings to the owners on customer needs and market opportunities, and how these can be achieved innovatively
  5. Negotiate any proposed changes
  6. Update, and document as required.
  • Submit a correctly formatted and logically structured report incorporating MS Word, Excel and MS Project Include costs and timeframes
  • Submit a correctly formatted and logically structured presentation in PowerPoint
  • Present a clear and knowledgeable verbal presentation using PowerPoint to the business owners (your assessor)

To be considered competent in this assessment task the Candidate must satisfactorily perform the following:

  • Review business innovation in consultation with users and make recommendations for improvement or further innovation
  • Review current service level agreements (SLAs) if appropriate
  • Research client service needs and preferred level of service
  • Research opportunities for new business with client
  • Develop draft proposals to cover these new initiatives
  • Conduct a session with the client to present the new opportunities
  • Gather client feedback to improve the proposals
  • Present proposed cost and timeframes to the client
  • Present proposals to the client in a clear, concise and comprehensive manner
  • Negotiate the terms with the client and record alterations if required
  • Clarify areas of uncertainty or disagreement
  • Document the agreement negotiated with the client
  • Document changes to new provisions
  • Adjust the service provided to the client based on client feedback and in line with organisational guidelines
  • Assess progress in achieving new client initiatives.
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My Assignment Help. ICT60315 Information Technology [Internet]. My Assignment Help. 2021 [cited 03 February 2023]. Available from: https://myassignmenthelp.com/free-samples/ict60315-information-technology/future-stability.html.


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