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1. Use the information provided in the Case Study and Appendix 2, Questionnaire to document the following information and begin the learning program plan development process. 
a. Summarise why this program is needed. b. What benchmarks match the program aim I. Locate the Business Services (BSB) Training Package II. Write the name of the Developer of this Training Package III. What is the current release number and endorsement date of this Training Package IV. How will you identify changes to the Training Package, eg superseded unit, and apply these changes to program development V. Locate the qualification BSB20115 Certificate II in Business. Determine if there is a suitable workplace health and safety unit for the case study scenario in BSB20115. What is the code and title of the unit.


2. What will a competent person be able to do"Unpack" this unit (from b above) to fully understand its requirements. Populate Appendix 3 Competency matrix with the unit of competency requirements and visualise what a competent person "looks like". In other words, what can they do/perform and what do they know Write a summary to finish this statement in Section 2 of the Questionnaire: 

  1. The training program is required for decreasing the number of youth below 25 years of age, who seek jobs.
  2. BSB20115 Certificate II in Business is located.
  3. Australian College of Commerce & Management Pty Ltd

III. Current release number: 2011and Endorsement date: 2017-2018

  1. Using “Enquire Now” option.
  2. Students of University of Wollongong degree courses who are completing Certificate IV or Diploma qualifications.

    Workplace health and safety is the core unit. BSBWHS201 is the code. Title is “BSBWHS201 Contribute to health and safety of self and others”, for BSB20115 Certificate II in Business.

ANSWER

The component person can identify the current and predictable hazards in the working place, for instance employee related dangers, unsanitary and is authorized to discards the issues with corrective measures.

Unit of competency requirements (Nzqa.govt.nz, 2018)

  • The units of competency copies, which are approved in Australian format.
  • hard and electronic copies of cover sheets using the Australian Units coversheet template (DOC, 60KB), which must include a link to a stable hyperlink to the relevant unit of competency
  • Memorandum of Understanding (MoU) which is signed from the SSB and ITAB/Skills Council.
  • A statement of arrangements which makes sure that the Australian units of competency’s review is associated to the New Zealand’s review.
  • CMR’s revised version.
  • Clear prerequisites in a diagram.
  • Filled and signed Application Form along with Checklist for Registration of Australian Units of Competency (the DOC must be 208KB).
  • Documentation that supports the allocation of level and credits.

 Competent person looks like:

  • Conducts risk assessment (Legislation.gov.au, 2018).
  • Records the risks.
  • Supervising the conducting work.
  • Checks the electrical safety.
  • Checks the presence of WHS Regulations in an organization.
  • Checks for employee related risks and threats.
  • Checks for unsanitary in workplace.

Summary

The competent person is utilized in the Regulations for defining a person who has acquired through training, qualification or who has the experience, skills and knowledge to carry out particular tasks. In the workplace, the competent person identifies the current and predictable hazards. For example, he/she recognizes the employee related dangers and unsanitary. The competent person has the authority to discards the identified issues with effective corrective measures.

  1. The key topics are BSB business services related training package.

The required skills are junior administrative work i.e., routine tasks, basic practical skills and fundamental operational knowledge of a specified context.

  1. 12 sessions

Core Units order:

  1. The intern will be evaluated based on observing their actions at workplace, by evaluating their written questions and portfolio filling. Then, test will be conducted and evaluated to check their performance level.
  2. The Standards for Registered Training Organizations (RTOs) 2015, will be checked, mainly the Clauses 1.13 – 1.16. Then qualification or skill set of the trainer will be required (Asqa.gov.au, 2018)
  3. Business service training package criteria of Australian government.
  4. Because, health and safety, communication, basic understanding at the workplace and workflow, participation and other important aspects that are required in a workplace are mentioned.
  5. It will help to gather attention of all the participants and increase interaction, resulting in learning and understanding.
  6. No licensing, legislative or certification requirements are applied for this qualification.
  7. The program designers must invest for the paying the trainer, location and for course materials.

Examples:

  • Interactive sessions
  • Well-designed program
  • Learn by doing
  • Self-Directing
  • Involvement and practice

The methodology used to develop learning activities includes, involvement, using relevance and interest for personal development. 

Individual attention is provide for the three identified participants. Extra couching materials are provided and assessed.Effective trainer, Course units, Course Material and Test activities are required for training.The two strategies are training in an interesting way what the participants get involved and enjoy what they learn.

ANSWER

The learning program comes first, where the objectives of the program are mentioned and taught. Then, the BSB20115 Certificate II in Business units are used for training the course. Finally, the participants are tested based on the tests, to check their performance and understanding level.

Learning Program Plan Part 1

General Information

Program name

Training program

RTO

TAFE Queensland (For Example: Australian College of Commerce & Management Pty Ltd)

Client

ACME

Program Aim

With a training program, decreasing the number of youth (below 25 years of age), who seek jobs.

Qualification

Students completing Certificate IV or Diploma qualifications.

Competency Standards

NOHSC: 7025(1994)

Program Outcomes

Transforming reflective changes in the vocational education as well as in the training sector.

Delivery and assessment information

Prerequisites

Qualification: Diploma certification

Delivery mode

Direct and online

Program duration (total)

6 months

Assessment

Duration Training

4 to 8 weeks

 

In workplace

(after training)

Learner and assessment information

Number of learners

20

Target learner group (profile)

3

Support needs

(Reading and writing for the targeted learner), oral communication and numeracy. (For all learners)

Safety and other logistics

Venue and equipment required

Third party agency ACME (Onsite) and trainer

Learning material and other resources required

Course materials and hard copy material.

Pre-program information or prework

Organization’s plan for the training program

Program administration

Training program structure and flow

People to be informed

Trainer and students

Safety issues

Workplace health and safety related to employees

Other logistics

internet

Learning Program Plan Part 2: Program outlines

Session title

Time

Learning outcomes- By the end of the session, learners should be able to

Content (topics)

Delivery methods

Application activities and assessment tasks. Formative and summative

Resources

1.

Introduction

2 hours

Brief idea of the outcomes

Introduction of the skills.

Direct (onsite)

Test activities

Course material

2.

 

2 hours

workplace expectation of the employers

workplace expectation of the employers

Direct (onsite)

Test activities

BSBCUS201, BSBIND201, BSBINM201

3.

 

2 hours

required skills and furnishing

required skills

Direct (onsite)

Test activities

FNSACC301, BSBWOR204, BSBSMB201

4.

 

2 hours

Teaching right Behaviour

right Behaviour

Direct (onsite)

Test activities

BSBWOR202, Course material

5.

 

2 hours

Teaching right attitude

right attitude

Direct (onsite)

Test activities

BSBSUS201

6.

 

2 hours

Teaching workplace health and safety at workplace

Knowledge of WHS and

BSB20115 Certificate II in Business

Direct (onsite)

Test activities

BSBWOR203, BSBWHS201

7.

 

3 hours

how to get the work done, Communication skills, reading and writing skills

Effective Communication, how to get the work done, reading and writing. Then handling mail. 

Direct (onsite)

Test activities

BSBINM202, BSBCMM201, BSBITU201, BSBITU202, BSBITU203

 

Conclusion

Training will provide WHS training, Basic computer skills, handling mail, making work done, customer service skills, communication skills, functional competence in foundational skills, writing and reading skills (for disabled and for English second language learner)

Revision

Direct (onsite)

Test will be conducted

Complete soft and hard copy of the course material.

Risk control Plan

Name of learning program

BSB Business Services Training program (BSB20115 Certificate II in Business)

Delivery Mode

Direct (onsite)

Training environment

Best and cooperative place

Hazard

Risk

Risk Rating (1-4)

Control measure

Monitor and review

Poor Health habits

Health issues

3

Educate about health and safety

Check their health habits in  class

Low capacity to understand

Poor understanding ability

4

interesting activities

Check understanding ability

Needs more attention

Individual attention

2

Develop concentration

Give attention

Incomplete course

Playful

3

Provide attractive topics and discussion

Monitor their attendence

Plan agreed by -

Representative of workplace learning environment

 

 

Date:

Representative of training provider’s facilitator/ assessor

 

 

Date:

Review Strategy

Name of learning program

BSB Business Services Training program (BSB20115 Certificate II in Business)

Principle developer/s

TAFE Queensland RTO, ACME and Trainers

Focus of the review

The purpose is performance evaluation

Date to be collected

1 day

Method for gathering feedback

meeting and survey

Stakeholders who will provide feedback

Board of directors

Method for reviewing, collating and summarizing feedback

Systematic reviewing system and feedback analysis

Version control considerations

Work on improvisation

Ongoing review strategy

Feedback collecting and analysis

Learning Program Evaluation tool

Name of the program reviewed

BSB Business Services Training program

Name of review

Performance evaluation

Date completed

 

1.

Delivery Mode: Is the delivery mode suitable for the target learners?

Strengths

Good understanding

Weaknesses

Difficult to give individual attention for the three identified participants.

Recommendations

Extra time and efforts are required by both the participants and the trainer.

     

2.

Competency Requirement: Are all the requirements of the units of competency and related assessment requirements covered in both learning and assessment activities?

Strengths

Good areas are selected.

Weaknesses

Depends on participant’s capacity of understanding.

Recommendations

Perform collaborative tasks.

     

3.

Learner Critics

Strengths

Good and informative sessions

Weaknesses

Need more activities

Recommendations

Provide collaborative tasks.

     

4.

Assessment 

Strengths

Effective evaluation

Weaknesses

The duration of observing is not enough

Recommendations

More time is needed.

     

5.

Chunking and sequencing

Strengths

The plan is good

Weaknesses

The duration is not enough

Recommendations

More time is needed.

     

6.

Activities

Strengths

Effective activities

Weaknesses

Health can be the threat

Recommendations

Need health monitoring to attend the class.

     

7.

Language Literacy and numeracy

Strengths

Helpful activities

Weaknesses

Needs interest to learn

Recommendations

Needs concentration development.

     

8.

WHS

Strengths

Effective activities and tasks to understand WHS at workplace

Weaknesses

Health and safety habits needs practice

Recommendations

Health and safety habits must be practiced, everywhere.

     

Competency matrix for a learning program

Program name

BSB Business Services Training program

Units covered

BSB20115 Certificate II in Business

Version

version number

Date

 

Sessions

1

2

3

4

5

6

1.

Elements and performance criteria

2

Involvement of an individual

ü

3

Interest of an individual

ü

4

Their understanding

ü

5

Their actions

ü

6

Their working

ü

7

Their attitude

ü

8

Their behaviour

ü

Foundation skills

Learning

 

ü

Reading

 

ü

Writing

 

ü

oral communication

 

ü

Numeracy

 

ü

Navigate the world of work

 

ü

interact with others

 

ü

Get the work done

 

ü

Performance evidence

Monitoring and guidance

ü

Observation

ü

Evaluation

ü

Test is conducted

ü

ü

ü

ü

ü

ü

Knowledge evidence

Assessing performance level of the interns

ü

ü

ü

ü

ü

ü

Assessment conditions

Observation

ü

ü

ü

ü

ü

ü

Evaluation

ü

ü

ü

ü

ü

ü

Testing through written test and practical tests

ü

ü

ü

ü

ü

ü

References

Asqa.gov.au. (2018). Meeting trainer and assessor requirements. 

Legislation.gov.au. (2018). Work Health and Safety Regulations 2011. 

Nzqa.govt.nz. (2018). Listing of Australian units of competency. 

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