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OM 201 Operations Management

tag 0 Download 19 Pages / 4,554 Words tag 20-09-2021


Part A

Organisations are engaging with knowledge management projects and strategies to harvest the value of knowledge in order to stay competitive and be innovative. Knowledge management

(KM) is the process of systematically managing individual, group and organizational knowledge.

Research and projects in the field of knowledge management concentrates mainly on finding effective ways of managing this knowledge through social and management perspectives, as it resides in human memories; managing is seen as a human-oriented process rather than one that is technology-based. However, the increasing power and importance of information communication technology (ICT) means that it may now be possible to harness the capacity of such technologies to find solutions that will be of value in managing knowledge.


Identify any THREE (3) technologies used in managing knowledge and conduct an in-depth research on the product by highlighting the following:

  • the product’s features,
  • how it works,
  • which part of the SECI model it supports,
  • the advantages and disadvantages,
  • how to improve the product.

Part  B:

You   are required    to   perform    a   simple   KM audit    at your   organisation     (or   a  unit    within   your organisation).        The  purpose   of  conducting   this  KM  audit  is   to  understand    how   people    in your organisation    perceive  the  role  of  KM  and  at  the  same  time  enable  you  to  identify   where   your organisation's  strengths  and opportunities   lie  in managing  knowledge.

The KM audit survey   questionnaire    is attached in Annex A.    It is  in divided  into  five  areas:    Process,    Leadership, Culture,  Technology  and  Measurement;   and,  is  based on a scoring system   with  a scale ranging from one to five: (1 = none, 2 = poor, 3 =fair,  4 = good, and 5 =excellent).

Get feedback on your survey from at least five colleagues/  employees.    Their   responses    can then   be averaged and related to the closest number  on the scale for each of the survey   questions.

Discuss the inadequacy  or lack of KM practices in the organisation  with   respect   to the five  KM  audit areas.


Based   on  the  audit   survey  analysis,   discuss   the   recommendations    and   matter concerning     the implementation   of KM in your  organisation.

a. Recommend   a   solution    for   each of the   KM  audit   areas  that   can    help  to   improve    the organisation's   KM efforts  or initiatives.    Discuss your solutions with appropriate examples.

b.Discuss the  barriers   of implementing    the  recommended   KM solutions,   and suggest some   ideas on how they can be overcome.

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Total 19 pages

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