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Identifying Customer Needs and Expectations1. Mr and Mrs Jones customer needs and expectations was to enjoy a memorable dinner on their anniversary by spending quality time over fine dining at Cape Lighthouse”, restaurant which had commanding views over the Coral Sea but when they arrived at the restaurant; they found there was no booking and expected that staff would take charge of the reservation and provide them details instead of...
Background on the Service OrganizationThe report highlights the service delivery system which is being used by the Haidilao hotpot restaurant chains. The report not only discusses the existing service delivery system used by the restaurant chains in the nation of China but at the same time recommends the kind of changes that the restaurant chains need to make for the launch of their business in the Singapore. Davis et al. (2018) are of t...
DiscussionIn the highly competitive industry all the market giants are in a race to achieve the competitive edge on which they can work hard and leave behind their market competitors in every aspect. They work extremely hard not only to satisfy the needs of their customers but place them as their priority and value them as the center of the business. The customer-centric mentality is a truly holistic approach by which the customers can a...
Introduction Defining the Scope of the EssayThe psychological phenomenon that regulates the orientation of the voluntary action that drives an individual towards his or her goal is called Motivation (Peters 2015). Motivation can originate both intrinsically as well as extrinsically and its intensity depends on the nature of the goal and the purposefulness of the one trying to achieve it. An emotional state that exhibits gratification an...
Implementing Continuous Improvement SystemsAsk the participants to discuss the following questions; What other factors can influence performance in a working environment? Why would these situation influence performance and how can they be best managed? There are many factors like stress, heavy workload, inadequate resources, poor leadership from the management, outdated technology, harassment, discrimination in terms of gender and age and ma...
Expertise in Business Development and Marketing StrategiesMate Consultants is a comparatively new company that would be providing higher level of expertise in the local development of business for Myer, market identification and development, development of channel, strategies of distribution and marketing strategies for Myer. Melbourne has a highly competitive business environment and provides the ease of doing business that supports profitab...
The Importance of Customer Service and Customer ValueItaly is one of the largest hubs of Fashion and Leather brands which have given birth to numero Uno’s in the fashion industry. Gucci is one such brand which was founded back in 1921 in Florence Italy by Guccio Gucci. The 97 year old brand, which is a part of the Kering Group, has stores in over 550 locations, earned revenue of over USD 4.3 Billion in the year 2016(Jenkins & W...
Service Blueprint of Domino’s for Front and Back-end OperationsDomino’s Pizza Incorporation which is now called as Domino’s is an American Pizza Restaurant which was founded in the year 1960. Domino’s has over 13, 8111 locations Worldwide and in February 2018 the Pizza chain became the largest Pizza seller worldwide. Pizza hut was the largest Pizza chain or the seller before Domino’s marked its presence, it was th...
Company Background1. A good and efficient relationship with the supplier is very important, particularly for the companies that solely depend on the providers or suppliers in specific. This is relatable with the Trip 7 Screen Printing Company as it also rely on its unique supplier named American Apparel. Although, all through these years, their relation has been completely satisfactory but very recently, certain issues with the orders have bec...
What is CRM and how does it work? 1. Introduction Customer relationship management (CRM) is a very important concept for the industries. This term refers to the practices, technologies and strategies that the organizations use for managing the relationship and interactions with their existing and potential customers (Wang & Feng, 2012). CRM enables an organization to collect data about the interactions with its customers throughout the...
Description of service delivery failure incidentService Failure can be defined as a disruption of normal course of action which fulfills a requirement and or give the satisfaction to the final consumer. Key to success of a service company is the relationship that it creates and maintains with its regular customers. If any organization faces any problem then service users will become very dissatisfied and they will complain (Sørensen, Su...
Pre-European Economic Conditions Based on Maori CultureThe pre-European economic condition based on Maori culture was independent in both consuming and producing resources as per their own requirements. The earlier trading concept follows the method of exchanging gifts, involved the inter-tribal trading resources. Then, Maori culture more smoothly builds up the commercial relationships, like by battering food, the ground-based assets in th...
Product Strategy for Thunderpants Value Proposition: Thunderpants is a family owned and operated company based in New Zealand. The company was started with underwear in 1995 now it manufactures kids’ clothes, yoga pants, swimwear, leggings, tops and camis. The company also customizes the products. The customers can add motifs to the clothes. Customization works as a value proposition for the company. Targe...
Services and facilities provided to customersThe Academia Restaurant is looking forward to open its new branch in Philip Island, Melbourne. The hotel should be structured with 20 rooms for living, a big hall for dining room, bar, conference hall, party hall, and a swimming pool. The focus should be given on the quality of service provided to the customers so that the profitability of the enterprise increases by attracting good strength of clie...
Introduction of Mortlock WingBusiness functionalities have seen revolutionary changes with the introduction of technology and globalization (Abawajy, 2014). With the effect of globalization, numerous opportunities have been originated with regards to the expansion of organizations in the domestic as well as in the international markets. Along with globalization, technology has also been one of the major determinant factors for the growth and d...
Goals and objectivesThe tourism industry of New Zealand in recent times have accelerated to a great extent and has become the largest export industry of the nation. This has put a positive influence on the functioning of hotel industry that plays a significant part in travel and tourism (Luo & Milne 2014, pp.81-100). In the following report, the Riverdale Houseboat Accommodation’s business plan is constructed. This houseboat rental bus...
Principles of Recipe DevelopmentHospitality and Tourism industry is one of the fast-growing industries in the world, which includes a number of industries and businesses. The restaurant business is the most preferable business among them, which has already made a visible place in the global market. This can only be possible when the owners can satisfy the wants and needs of the customers, which depend upon a number of factors. The owners of th...
Main Areas of Customer ServiceFit and Fab is one of the renowned gym which has been serving their clients for a number of years. The gym has a good number of staffs who are assigned with their duties and are expected to provide the best service for their clients. However, presently, the organisation is receiving a large number of complains which have hampered the reputation of the gym. The complaints are coming even from the irate consumers wh...
Significance of Customer Service PoliciesIt is a matter of fact that in today’s world customer service has an important role in determining the profitability and the reputation of a business organization that operates in travel and tourism industry. It can surely be said that it is one of the major factors that provides a competitive advantage to a business organization whose management effectively implement various customer service poli...
About ETC Venues Hospitality is actually a kind of relationship between host and the guest. It is actually an act of welcoming the guest with the warm heart to feel them comfortable in all the sense during their stay in the hotel. while venue management is a kind of management in which the employees of the particular hospitality sees the whole arrangement, facilities, and events which are going to be provided to the guest during their stay and m...
Challenges Faced by the E-commerce CompanyIn several competitive services companies, service businesses attempts to remain forward in drawing customers through raising the quality of services over the one offered by competing businesses. Nevertheless, because of an extremely aggressive as well as quickly fluctuating business, client services necessity can rise quickly, organizations must screen consumers' service needs remembering the end obje...
Whirlpool’s Sourcing Strategy ChallengesCost Cutting and Supply Chain Precision Part a: Buyers and sellers often enter into partnership to enhance their business position which may long a long time to generate the target business outcomes (profits). The buyers here are composed of business firms which acquire materials from specific suppliers of the raw materials, the sellers. The multinational companies like Whirlpool Corporation requ...
1.2 Market orientation1.1 What is Customer Relationship Management (CRM)? Customer relationship management (CRM) is a continually evolving domain and now social media technologies have revolutionized the way businesses and consumers interact. ` (Choudhury and Harrigan 2014) 'Customer Relationship Management (CRM) affiliates business processes with customers strategies to build customer loyalty and to increase profit long term. ` (S...
Objective of network designMulti Tech Inc. is a network engineering and company offering solution for large size and mid-size company design and implementation of Local area network and Wide area network. The aim of our solution is to increase productivity for organizations, improve business workflows and staff performance. This proposal is for Big Three Company’s new building. The project is being funded by the company at a cost of $ 1...
Overview of Asian wedding event in the countryThe report intends to discuss the effectiveness of service management. In order to analyse the management decisions, the report takes an event as an example. The event was on Asian wedding for which was supervised for the purpose of analysing the decisions taken during the event in terms of service management. The report gives a general overview of Asian wedding event in the country. In addition to...
