Discuss about the Case Study Of Collin’s ATM System.
The business information system is described as a system that integrates information technology components, people and overall business functions. The business information system helps to bring information technology components and business functions together to establish effective interaction among the components to provide organizational growth (Kharchenko & Chynchenko, 2013). The effectiveness of business information system in this report is discussed in this report with reference to a case study. The chosen case study is Collin’s ATM system. The description of Collin’s ATM system through system vision document is provided in this report. The purpose of this report is to analyse the given cases study using business information system approach.
The outline of this report is system vision document, resources required, stakeholder map and risks of the project. The system vision document consists of problem description, proposed outcome, system capabilities and business benefits.
System Vision Document: Problem Description
The problem descriptions of Collin’s ATM Bank are given as follows. There are different kinds of consumers who want easy access to banking system and services such as deposit or withdrawal, from any part of the world. This service is provided by a system called ATM which is used commonly in today’s scenario (Kamal et al., 2015). ATM is commonly used for withdrawal, mini statements and balance checking for an individual account reducing the human effort. Hence, Collin’s ATM Bank requires an ATM system to facilitate their customers by providing easy banking activities. The Collin’s ATM Bank requires the ATM to have a card reader for reading ATM cards. The other requirements are a cash dispenser, a display, a printing feature to print details of transaction and to deposit cash/cheques a chute feature is required.
The proposed outcome of Collin’s ATM system is the key requirements, the company needs. The key requirements of the Collin’s ATM system are as follows. The first is to assist one customer at a single time. The second is recognition of card by the corresponding bank. The third is to verify the entered pin. The fourth is to select the type of account; customer has (Montefusco et al., 2016). The fifth is to select the type of transaction such as withdrawal, deposit, transfer, checking account balance or printing mini statements. The sixth is to generate report after transaction and facilitate the corresponding bank to provide regular updates to identify the flow of cash from a corresponding bank.
The system capabilities of ATM system are various and hence, the ATM system is the most common one for every banking industry. The capabilities are as follows. The ATM system provides benefit of doing transaction 24/7 hours (Ahmad, Rifen & Wahab, 2016). The human effort is reduced which is the most beneficial capability of this system. The bank customers leverage convenience to use this system without the need of going to bank. This system requires small place to install and hence more convenient in farther and remote areas where customers have to travel to the bank (De Gramatica et al., 2015). The ATM system provides new notes rather than the soiled ones to the customer. This system minimizes the hassle in transaction process to provide a quick and fast transaction. The ATM system provides paperless process until and unless customers need a paper receipt or mini statement.
The ATM system is beneficial for making customer’s daily work easy. However, this system too comes with some major issues and their as follows. There are issue with ATM card that it can be cloned for fraud activities. There are some cases regarding fake ATM systems. The ATM operates on a network and hence if the ATM is out of service then no transaction process can occur (Patriarca, 2016). There is no guarantee that ATM system will have cash when a customer needs. The shortage of amount is handled by the bank if no amount of cash is left in the system.
The above paragraph shows the system capabilities of ATM system which is beneficial for the business growth of a bank such as Collin’s ATM Bank (Ball et al., 2017). Therefore, the below points shows the benefits of ATM system provide for organizational growth.
- There is an increase in foot traffic which will provide an opportunity to convert potential customers into leads.
- The increased sales in combination with foot traffic will provide major benefits to the bank.
- The card fess is reduced which provides saving of money for banks.
- The surcharge revenue is added revenue that goes to bank when customers do transactions.
- The customer retention is another benefit for business which provides new leads.
The resources for the ATM system are of various kinds of activities that the system offers such as transaction, insertion of pin number, screen and other activities (De Gramatica et al., 2015). The resources required as per the need of Collin’s ATM system requirements along with some additional resources are given below.
Card Reader- The card reader is an essential requirement for the system. The card reader is used to read the various kinds of cards to access its information (Onyesolu & Okpala, 2017). The various kinds of cards are processed by the card reader to get information and proceed according to the action provided by the card holder. The card is swiped in the system to be accessed by the card reader.
Display Screen- The display screen is similar to a television or computer screen where information or menus are shown to the customers (Mandari & Koloseni, 2016). The steps for transaction process whether it is withdrawal or deposit, both are shown in the screen to facilitate the process for the customer. The most widely used display screens are CRT or LCD screen.
Keypad- The keypad in the system provides insertion of details such as personal identification number (pin) of the card or amount of cash whether for depositing or withdrawal. The keypad generally consists of 48 keys (Verma, 2014). The pin number in the system is entered in an encrypted form through keypad to prevent any fraud activities. The keypad comes with this feature of encryption which is used only for pin number details.
Speaker- The speaker in the system provides information when any error occurs or any wrong key is pressed against the activity shown in the display screen.
Printers- The printers are used only for the purpose of printing receipts of transactions, mini statements and balance enquiry (Sharma et al., 2017). The receipt provides information regarding the transaction occurred. An example is, a receipt for withdrawal generally contains date and time of transaction, account number (in encrypted format), amount withdrawn and total balance.
There are three major stakeholders related to ATM system and they are are primary, secondary and tertiary. The primary stakeholders are the customers who do transaction using the ATM system. The banks are considered as secondary stakeholder because bank act as a platform through which transaction occurs. The tertiary stakeholders are manufacturer of ATM system who deals with the different kinds of issues related with ATM system (Kavitha, 2015). These stakeholders have large number of advantages and limitations regarding the ATM system. The benefits are using ATM for regular transactions at high speed and technical errors are reduced through this system. This benefit is related to customers who are responsible for using the ATM for transaction. The benefit for secondary customer is that they can easily get extra amount of cash as interest from several customers when they do transaction. The easy and fast transaction is an essential part of generating revenue for banks. The customers will also likely to suggest it to other customers and recommend to the banks to build more ATM systems.
Risks of the project
The risks of the project to implement ATM system are various. The major issues are fraud related to currency, attacks related to physical and logical types of attack. These three are the major and common attacks that may occur and there is a need to prevent these attacks (Kavitha, 2015). The security of ATM system consists of three major areas and they are currency protection, different types of logical security and physical security. The below paragraph describe the fraud related to cards and currencies.
There are many frauds nowadays related to cards and currency. The attack occurs on cards and currency where the details of cards and cash are stole by the attackers. These details are then misused for fraud activities of withdrawal (Martins, Oliveira & Popovi?, 2014). The type of attacks in ATM occurs are skimming, fishing of cards and currency tapping which are common nowadays. The stealing of card and currency details affects the customers badly resulting in financial loss for customers as well as banks.
The above discussions conclude that a business information system is a necessary part for an organization before starting of any project. The report shows the analysis of business information systems through a case study of an ATM system. The development of ATM system is thoroughly analysed to provide an overview of the effectiveness of the business information system. The system vision document briefly describes the aspects of ATM system that will be required to develop the system. The report focuses on how ATM system can be built with the provided resources, associate stakeholders and considered risks to prevent. Therefore, it can be concluded that system vision document with reference to business information system provides an overview of any project.
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