Discuss about the Hotel Management System For the Multiple Reservation Booking.
In this paper, we are looking forward to develop a website portal for “the Hotel Royal”. The owner of the hotel wants to move forward his business practices on the ground of digitization by developing a website for the organization.
The inadequacy is faced in working plan of the Hotel Royal due to offline handling of the work. The rate of numbers of customers is goes on reducing. The organization is inefficient in providing online facility of booking of the room to their customers. The information of the existing customers is difficult to retrieve from the documents.
The goal of the business is to develop a website which helps in transforming their business activity to digitization for building strong bonding with new and existing customers.
The development of the Web portal helps in developing strong bonding between the customers and the Hotel Royal. Numerous facilities are provided to the customer such as online booking of the room, payment, and others.
The rate of numbers of customers is goes on reducing due to the availability of online booking system facilities by the competitors of the Hotel Royal. The analysis of the competitor website helps in pointing out the facilities which the customers can select through the online medium (Rus, and Negrusa, 2014). The analysis of the competitor website helps in adding new features to the website which can make the organization to go beyond their customers. During the course program, we have analysed the official website of some competitors like hotel Hyatt and Hotel Radisson.
The tourists of all age groups are the target audience for the organization. The hotel should provide the facilities to the customers of all age groups. The strategic plan should be developed to facilitate children with club house with variety of game, women with the facility of saloon and spa, men with the facility of gym and swimming pool, and old people should be facilitated with the garden.
The service oriented website should be developed for formulating the business operation for the Hotel Royal. The proper communication should be managed between the receptionist, staff, and the customers. The receptionist is responsible for booking of the room and relevant facilities, staff is responsible for managing facilities and services quality, and customers is required to book a room in the hotel. The key areas which should be focused on developing a website for the Hotel Royal are as follows:
- Booking of room through online portal
- Storing the records of the existing customers in the database of the hotel (Nigl, 2011)
- Updating information relevant to the availability of room and relevant facilities
- Information related to the type of room such as A/C or Non-AC, Single room or double room.
- Availability of customer service support for 24 hours
- Varity in payment transaction
- Booking of required facilities such as food, swimming pool, gym, spa, saloon, and others.
Business Goal
The login credentials such as user ID and passwords should be provided to the customers for accessing of their account (Mahadev, 2015). The verification and validation process should be used for matching the details submitted by the user with the database information, if the match found than the customer can prevail the facilities of the hotel otherwise the login will be discarded. It helps in securing the information of the customers which is stored in the database of the hotel from hacking.
- Customers are provided with the login credential to access their account
- Checks the availability of the room
- Booking of the room according to the requirement such as AC or NON-AC, Single or Double
- Confirmation of the payment done through the credit card and debit card
- Selection of the required facilities such as food, gym, spa, pool, or others
- Log out from the account
- Filling of the registration form for New customers
- Existing customers can use their login ID and password
- The verification and validation process should be used for matching the details submitted by the user with the database information, if the match found than the customer can prevail the facilities of the hotel otherwise the login will be discarded.
- Generation of notification to be sent on the email of the user of the confirmation detail.
- Synchronization of the documentation
- Development of database for storing personal details of the customers for contact
- Development of cookies for managing time out session of the user after login
- Keeping backup support of confidential information to recover it after the loss or failure of the system
- Updating the rooms availability on the portal
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Functional Requirement |
Non-Functional Requirement |
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Development of online registration form for the customers to give their details for contact such as Name, Address, Mobile number, email, gender, Date of birth, age, and others Assigning of Login ID and Password to the customers for accessing their account Assigning of Login ID and Password to the Admin for accessing its account Management of Receptionist work such as room booking, price, cost, facilities, and other Information can be accessed by the house keeping to provide relevant services to the customers Report generation for documentation Capacity of the database should be up to 5 million customers Online payment system with the association of bank for transaction through the credit and debit card Sending of notification to the customers email by providing the details about check in date, check out date, price of room, price of facilities, and others (Farooq, Gondal, Shuja, and Ibrahim, 2013) |
Management of Receptionist work such as room booking, price, cost, facilities, and other Automatic updating of room left for customers Providing 24 * 7 customers service support Verification and validation of the login ID and password for the customer and the admin account Accuracy in getting details of existing customers Security system such as setting of cookies for session time out process. The confidential information of the customers which is used for payment transaction should be done in the encrypted form |
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Website Content |
Development tools |
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Log In: For accessing the customer or admin account Log out: For closing of the session Room Availability: Checking availability of room in different categories such as AC, NON-AC, Single bed, Double bed, and others Price List: List of price associated with the room Facilities: Customers can make the choice of facilities they want to use Payment: Different modes of payment should be provided to the customers Google Map: Helps the customers to predict the location of the hotel (Jain and Kumar, 2009) About us: It is the home page which is having images of the services provided and room Contact detail: Address of the hotel New user or Existing user: If new user than the registration form will open to make a new account of the customer in the database and for existing customers they can directly use their login credentials (Bernving, Wang, Pulm, and Boyer, 2016) |
User Interface: The user make use of Google chrome or Mozilla Firefox as their web browser for opening the web portal for the hotel Royal Software Interface: ASP Dot Net and SQL server 2010 for database Hardware Interface: LED or LCD visual Display 2 Gigahertz processor, 16 GB RAM, and 80 GB memory capacity for storing the information of the customers |
The following diagram shows the complete story board of various functions performed by the website portal.
Log In page for the customer:
Room facility and it associated price list
Booking of the room through the customer account
The following diagram shows the flow of process for managing the request placed by the customers to know the availability of room according to their requirement (Bakalaureusetoo, 2015). The receptionist book the room for the customers in their hotel for the date asked by the user for check in and check out. The development of the web portal helps in managing communication between the receptionist, staff, and the customers for the effective management of the business operation. The customers can do the payment by using their credit card and debit card information and after the payment process; the confirmation mail and notification will be sent to the email account of the customer for further enquiries (Bemile, Achampong, and Danquah, 2014).
The social media platform plays an important role for the marketing of the Hotel (Akazue, 2016). The campaign and the brochures should be developed which emphasize on discounts, images of facilities, and others. The brochures should be circulated among customers through the social media platform such as Linked in, Instagram, Whats App, Facebook, Twitter, and others. The customers retrieve the information about the hotel through the social platforms (Aggrwal, 2011). It helps in increasing the numbers of customers towards the organization which in turn increases the profit and return on investment of the enterprise.
Conclusion
The proposal of the website development for the Hotel Royal will be effective in carrying out their operational working. The customers are provided with the online portal for booking and the payment of the room. The use of ICT technology in the working curriculum of the enterprise makes its digitised according to the rising demand of trends and technology. The social media platform is used for marketing of the hotel so that new customers get attracted towards the enterprise. The development of the web portal helps in managing communication between the receptionist, staff, and the customers for the effective management of the business operation.
References
Aggarwal, A. (2011). A project report on Hotel Management system. (Ebook pdf .ed. 1st) Retrieved from https://www.scribd.com/doc/26299255/A-Project-Report-on-Hotel-Management-System
Akazue, I. (2016). Enhanced hotel management system for multiple reservation booking. An International Journal management review, 12(1).Retrieved from https://scholarspress.us/journals/IMR/pdf/IMR-1-2016/IMR-v12n1art6.pdf
Bakalaureusetoo. (2015). Hotel Reservation system analysis. (Ebook pdf .ed. 1st) Retrieved from file:///C:/Users/acer/Downloads/Hotelli+broneerimise+s%C3%BCsteem%253A+anal%C3%BC%C3%BCs.pdf
Bemile, R., Achampong, A, and Danquah, E. (2014). Online Hotel Reservation system. (Ebook pdf .ed. 1st) Retrieved from https://www.ijiset.com/v1s9/IJISET_V1_I9_92.pdf
Bernving, N., Wang, M. Pulm, S., and Boyer, R. (2016). Project report space hotel. Retrieved from https://www.kth.se/polopoly_fs/1.654917!/Blue%20-%20Overall%20Coordination.pdf
Farooq, A., Gondal, A., Shuja, N., and Ibrahim, N. (2013). Hotel Management system. (Ebook pdf .ed. 1st). Retrieved from https://www.scribd.com/document/345472489/SRS-Hotel-Management-System-pdf
Jain, D and Kumar, A. (2009). A project report on hotel management system. (Ebook pdf .ed. 1st) Retrieved from https://www.scribd.com/doc/26299255/A-Project-Report-on-Hotel-Management-System
Mahadev, J. (2015). A study report on quality of hotel industry. (Ebook pdf .ed. 1st) Retrieved fromhttps://ethesis.nitrkl.ac.in/7082/1/Study_on_Mahadev_2015.pdf
Nigl, V. (2011). Feasibility study to the hotel project. (Ebook pdf .ed. 1st) Retrieved from https://www.modul.ac.at/uploads/files/Theses/Bachelor/BBA_Thesis_Valerie_Nigl.pdf
Rus, R., and Negrusa, A. (2014). Online Hotel booking system in Romania. (Ebook pdf .ed. 1st) Retrieved from https://www.sciencedirect.com/science/article/pii/S2212567114005838
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