This part follows High Service Inc assignment case study. The project sponsor has approved your Initial Project Plan and associated documents, you may proceed to the planning phase of the project by providing a formal project report for the project sponsor based on the following project planning documents. You may make any appropriate assumptions needed to enable the successful completion of the project. Again, make these assumptions explicit in your report. Use screen shots from your MS Project file. It is a mandatory requirement that you use MS Project. It should be available in the lab.
Here are the required sections:
- Gantt chart
- Network Diagram (Critical path diagram)
- Identify at least eight milestones for this project using SMARTcriteria.
- Resources table
- Project budget, as calculated by MS Project
- RACI Table
- Identify 6 potential risks for this project and write the risk register for all of them. Ensure one of your risks is a positive risk.
- Construct the Probability/ Impact Matrix for those 6 potential risks.
No holiday considered during the project lifecycle
Weekends off days
Daily working hours = 8 hours / day
From 8:00 AM – 12:00 PM = 4 hours (Working Time)
From 12:00 PM – 1:00 PM = 1 hour (Break/Lunch time)
From 1:00 PM – 5:00 PM = 4 hours (Working Time)
|
Task Name |
Duration |
Start |
|
Social CRM project for High Service Inc. |
109 days |
Fri 9/1/17 |
|
Initiation & Planning of Social CRM project |
14 days |
Fri 9/1/17 |
|
1-Milestone: Start of Social CRM project |
0 days |
Fri 9/1/17 |
|
2-Milestone: Finish of Initiation & Planning stage |
0 days |
Wed 9/20/17 |
|
Execution of New Social CRM Project |
82 days |
Wed 9/20/17 |
|
3-Milestone: Start of Execution Stage |
0 days |
Wed 9/20/17 |
|
Engage Consultant to compile short list of vendors |
9 days |
Wed 9/20/17 |
|
3.1-Milestone: Start engaging consultant |
0 days |
Wed 9/20/17 |
|
3.2-Milestone: Finish engaging consultant |
0 days |
Tue 10/3/17 |
|
Try & Select the Solution options |
7 days |
Tue 10/3/17 |
|
3.3-Milestone: Start developing various options |
0 days |
Tue 10/3/17 |
|
3.4-Milestone: Select the best option |
0 days |
Thu 10/12/17 |
|
Procure New System |
73 days |
Tue 10/3/17 |
|
3.5-Milestone: Start the Procuring procedure |
0 days |
Tue 10/3/17 |
|
3.6-Milestone: Procurement finishes |
0 days |
Tue 11/28/17 |
|
Integrate, Test, Implement, Train & Support the New System |
33 days |
Tue 11/28/17 |
|
3.7-Milestone: Start Integration of New system with existing architecture |
0 days |
Tue 11/28/17 |
|
3.8-Milestone: Finish implementation of New System |
0 days |
Fri 1/12/18 |
|
4-Milestone: Finish of Execution Stage |
0 days |
Fri 1/12/18 |
|
Close & Measure Performance of Social CRM Project |
13 days |
Fri 1/12/18 |
|
5-Milestone: Start Closing of the Project activities |
0 days |
Fri 1/12/18 |
|
6-Milestone: Finish the Social CRM project |
0 days |
Wed 1/31/18 |
|
Resource Name |
Type |
Initials |
Group |
Max. Units |
Std. Rate |
Accrue At |
|
Ben (Project Sponsor) |
Work |
BEN |
Internal |
100% |
$800.00/hr |
Prorated |
|
Gagandeep Kaur Maan (Project Manager) |
Work |
GKM |
Internal |
100% |
$535.00/hr |
Prorated |
|
George (Marketing Manager) |
Work |
GMM |
Internal |
100% |
$486.00/hr |
Prorated |
|
Project Team |
Work |
PT |
Internal |
1,000% |
$333.00/hr |
Prorated |
|
External Consultant |
Work |
EC |
External |
100% |
$2,148.00/hr |
Prorated |
|
Vendor (New System) |
Work |
VNS |
External |
100% |
$3,200.00/hr |
Prorated |
|
Resource Name |
Cost |
Group |
Work |
Subtotal |
Total |
|
Ben (Project Sponsor) |
$25,600.00 |
Internal |
32 hrs |
$ 300,000.00 |
$ 2,000,128.00 |
|
Gagandeep Kaur Maan (Project Manager) |
$107,000.00 |
Internal |
200 hrs |
||
|
George (Marketing Manager) |
$15,552.00 |
Internal |
32 hrs |
||
|
Project Team |
$151,848.00 |
Internal |
456 hrs |
||
|
External Consultant |
$292,128.00 |
External |
136 hrs |
$ 1,700,128.00 |
|
|
Vendor (New System) |
$1,408,000.00 |
External |
440 hrs |
|
WBS |
Task Name |
Duration |
Start |
Finish |
Resource Initials |
Cost |
|
1 |
Social CRM project for High Service Inc. |
109 days |
Fri 9/1/17 |
Wed 1/31/18 |
|
$2,000,128.00 |
|
1.1 |
Initiation & Planning of Social CRM project |
14 days |
Fri 9/1/17 |
Wed 9/20/17 |
|
$80,736.00 |
|
1.1.1 |
1-Milestone: Start of Social CRM project |
0 days |
Fri 9/1/17 |
Fri 9/1/17 |
|
$0.00 |
|
1.1.2 |
Prepare the Business Case (by working with Marketing Manager) |
2 days |
Fri 9/1/17 |
Mon 9/4/17 |
GKM, GMM |
$16,336.00 |
|
1.1.3 |
Prepare the Project Charter |
3 days |
Tue 9/5/17 |
Thu 9/7/17 |
GKM |
$12,840.00 |
|
1.1.4 |
Get approval |
1 day |
Fri 9/8/17 |
Fri 9/8/17 |
BEN |
$6,400.00 |
|
1.1.5 |
Fix System Requirements (with Marketing Manager) |
2 days |
Mon 9/11/17 |
Tue 9/12/17 |
GKM, GMM |
$16,336.00 |
|
1.1.6 |
Prepare the Project Management Plan |
3 days |
Wed 9/13/17 |
Fri 9/15/17 |
GKM |
$12,840.00 |
|
1.1.7 |
Prepare the Scope, Time & Cost Management Plan |
3 days |
Mon 9/18/17 |
Wed 9/20/17 |
PT |
$7,992.00 |
|
1.1.8 |
Prepare other required Management Plans |
3 days |
Mon 9/18/17 |
Wed 9/20/17 |
PT |
$7,992.00 |
|
1.1.9 |
2-Milestone: Finish of Initiation & Planning stage |
0 days |
Wed 9/20/17 |
Wed 9/20/17 |
|
$0.00 |
|
1.2 |
Execution of New Social CRM Project |
82 days |
Wed 9/20/17 |
Fri 1/12/18 |
|
$1,845,192.00 |
|
1.2.1 |
3-Milestone: Start of Execution Stage |
0 days |
Wed 9/20/17 |
Wed 9/20/17 |
|
$0.00 |
|
1.2.2 |
Engage Consultant to compile short list of vendors |
9 days |
Wed 9/20/17 |
Tue 10/3/17 |
|
$40,008.00 |
|
1.2.2.1 |
3.1-Milestone: Start engaging consultant |
0 days |
Wed 9/20/17 |
Wed 9/20/17 |
|
$0.00 |
|
1.2.2.2 |
Publish advertisement in Social Media |
2 days |
Thu 9/21/17 |
Fri 9/22/17 |
PT |
$5,328.00 |
|
1.2.2.3 |
Evaluate the received resumes |
5 days |
Mon 9/25/17 |
Fri 9/29/17 |
PT |
$13,320.00 |
|
1.2.2.4 |
Conduct Interview & appoint consultant |
2 days |
Mon 10/2/17 |
Tue 10/3/17 |
BEN, GKM |
$21,360.00 |
|
1.2.2.5 |
3.2-Milestone: Finish engaging consultant |
0 days |
Tue 10/3/17 |
Tue 10/3/17 |
|
$0.00 |
|
1.2.3 |
Try & Select the Solution options |
7 days |
Tue 10/3/17 |
Thu 10/12/17 |
|
$32,536.00 |
|
1.2.3.1 |
3.3-Milestone: Start developing various options |
0 days |
Tue 10/3/17 |
Tue 10/3/17 |
|
$0.00 |
|
1.2.3.2 |
Option 1 |
3 days |
Wed 10/4/17 |
Fri 10/6/17 |
PT |
$7,992.00 |
|
1.2.3.3 |
Option 2 |
3 days |
Thu 10/5/17 |
Mon 10/9/17 |
PT |
$7,992.00 |
|
1.2.3.4 |
Option 3 |
3 days |
Fri 10/6/17 |
Tue 10/10/17 |
PT |
$7,992.00 |
|
1.2.3.5 |
Analyze and Finalize the best solution option |
2 days |
Wed 10/11/17 |
Thu 10/12/17 |
GKM |
$8,560.00 |
|
1.2.3.6 |
3.4-Milestone: Select the best option |
0 days |
Thu 10/12/17 |
Thu 10/12/17 |
|
$0.00 |
|
1.2.4 |
Procure New System |
73 days |
Tue 10/3/17 |
Fri 1/12/18 |
|
$1,772,648.00 |
|
1.2.4.1 |
3.5-Milestone: Start the Procuring procedure |
0 days |
Tue 10/3/17 |
Tue 10/3/17 |
|
$0.00 |
|
1.2.4.2 |
Vendor Selection |
18 days |
Wed 10/4/17 |
Fri 10/27/17 |
|
$302,808.00 |
|
1.2.4.2.1 |
Publish advertisement in Social Media & Newspaper |
2 days |
Wed 10/4/17 |
Thu 10/5/17 |
EC |
$34,368.00 |
|
1.2.4.2.2 |
Receive tender bids |
10 days |
Fri 10/6/17 |
Thu 10/19/17 |
EC |
$171,840.00 |
|
1.2.4.2.3 |
Evaluate received bids |
3 days |
Fri 10/20/17 |
Tue 10/24/17 |
EC |
$51,552.00 |
|
1.2.4.2.4 |
Compilation & Negotiate with the shortlisted vendors |
2 days |
Wed 10/25/17 |
Thu 10/26/17 |
EC |
$34,368.00 |
|
1.2.4.2.5 |
Select and provide the Supply & Service order |
1 day |
Fri 10/27/17 |
Fri 10/27/17 |
BEN, GKM |
$10,680.00 |
|
1.2.4.3 |
Supply of New System |
22 days |
Mon 10/30/17 |
Tue 11/28/17 |
|
$563,200.00 |
|
1.2.4.3.1 |
Design by Vendor |
5 days |
Mon 10/30/17 |
Fri 11/3/17 |
VNS |
$128,000.00 |
|
1.2.4.3.2 |
Develop the new system |
15 days |
Mon 11/6/17 |
Fri 11/24/17 |
VNS |
$384,000.00 |
|
1.2.4.3.3 |
Deliver the New System |
2 days |
Mon 11/27/17 |
Tue 11/28/17 |
VNS |
$51,200.00 |
|
1.2.4.4 |
3.6-Milestone: Procurement finishes |
0 days |
Tue 11/28/17 |
Tue 11/28/17 |
|
$0.00 |
|
1.2.4.5 |
Procure the data & APIs for uploading in social media platform |
20 days |
Fri 10/13/17 |
Thu 11/9/17 |
PT |
$53,280.00 |
|
1.2.4.6 |
Integrate, Test, Implement, Train & Support the New System |
33 days |
Tue 11/28/17 |
Fri 1/12/18 |
|
$853,360.00 |
|
1.2.4.6.1 |
3.7-Milestone: Start Integration of New system with existing architecture |
0 days |
Tue 11/28/17 |
Tue 11/28/17 |
|
$0.00 |
|
1.2.4.6.2 |
Integrate with existing architecture |
15 days |
Wed 11/29/17 |
Tue 12/19/17 |
VNS |
$384,000.00 |
|
1.2.4.6.3 |
Trial new system with Marketing Department |
2 days |
Wed 12/20/17 |
Thu 12/21/17 |
GKM, VNS |
$59,760.00 |
|
1.2.4.6.4 |
Implement the New System across the enterprise |
6 days |
Fri 12/22/17 |
Fri 12/29/17 |
VNS |
$153,600.00 |
|
1.2.4.6.5 |
Provide training |
10 days |
Mon 1/1/18 |
Fri 1/12/18 |
VNS |
$256,000.00 |
|
1.2.4.6.6 |
3.8-Milestone: Finish implementation of New System |
0 days |
Fri 1/12/18 |
Fri 1/12/18 |
|
$0.00 |
|
1.2.5 |
4-Milestone: Finish of Execution Stage |
0 days |
Fri 1/12/18 |
Fri 1/12/18 |
|
$0.00 |
|
1.3 |
Close & Measure Performance of Social CRM Project |
13 days |
Fri 1/12/18 |
Wed 1/31/18 |
|
$74,200.00 |
|
1.3.1 |
5-Milestone: Start Closing of the Project activities |
0 days |
Fri 1/12/18 |
Fri 1/12/18 |
|
$0.00 |
|
1.3.2 |
Document Lessons Learned |
5 days |
Mon 1/15/18 |
Fri 1/19/18 |
GKM |
$21,400.00 |
|
1.3.3 |
Establish Metrics |
5 days |
Mon 1/22/18 |
Fri 1/26/18 |
|
$39,960.00 |
|
1.3.3.1 |
To measure number of likes in Facebook & Twitter follower |
5 days |
Mon 1/22/18 |
Fri 1/26/18 |
PT |
$13,320.00 |
|
1.3.3.2 |
To measure the increase in revenue generation |
5 days |
Mon 1/22/18 |
Fri 1/26/18 |
PT |
$13,320.00 |
|
1.3.3.3 |
To measure the impact on Customer Services |
5 days |
Mon 1/22/18 |
Fri 1/26/18 |
PT |
$13,320.00 |
|
1.3.4 |
Prepare & handover report on the lessons learned and metrics |
3 days |
Mon 1/29/18 |
Wed 1/31/18 |
GKM |
$12,840.00 |
|
1.3.5 |
6-Milestone: Finish the Social CRM project |
0 days |
Wed 1/31/18 |
Wed 1/31/18 |
|
$0.00 |
R – ‘Responsible’ A – ‘Accountable’ C – ‘Consulted’ I - ‘Informed’
|
|
Ben (Project Sponsor) |
Gagandeep Kaur Maan (Project Manager) |
George (Marketing Manager) |
Project Team |
External Consultant |
Vendor (New System) |
|
Prepare the Business Case |
A |
R |
C |
I |
- |
- |
|
Prepare the Project Charter |
A |
R |
C |
I |
- |
- |
|
Fix System Requirements |
I |
R |
C |
I |
- |
- |
|
Prepare the Project Management Plan |
A |
R |
C |
I |
- |
- |
|
Prepare the Scope, Time & Cost Management Plan |
I |
A |
C |
R |
- |
- |
|
Prepare other required Management Plans |
I |
A |
C |
R |
- |
- |
|
Compile short list of vendors |
I |
A |
I |
C |
R |
- |
|
Try & Select the Solution options |
I |
A |
C |
R |
- |
- |
|
Vendor Selection |
C |
A |
I |
I |
R |
- |
|
Supply of New System |
I |
A |
I |
I |
C |
R |
|
Procure the data & APIs for uploading in social media platform |
C |
A |
C |
R |
- |
I |
|
Integrate with existing architecture |
C |
A |
I |
C |
- |
R |
|
Trial new system with Marketing Department |
A |
C |
C |
I |
- |
R |
|
Implement the New System across the enterprise |
C |
A |
I |
I |
- |
R |
|
Provide training |
I |
A |
I |
C |
- |
R |
|
Document Lessons Learned |
A |
R |
C |
C |
C |
C |
|
Establish Metrics |
A |
R |
C |
C |
I |
I |
|
Prepare & handover report on the lessons learned and metrics |
A |
R |
I |
I |
I |
I |
|
Risk No. |
Description |
Probability (1 to 5) |
Impact (1 to 5) |
Owner |
Response Plan |
|
Oppo-1 |
Increase Customer Satisfaction level by delivering the exact solution as per the project objective and goal and improve the customer service through social media |
4 |
4 |
Project Manager |
The opportunity needs to be enhanced to achieve the goal and objective |
|
Threat-1 |
Risk of Cyber-attack in the system can impact the business very badly and customer satisfaction level |
3 |
5 |
Project Manager |
The solution needs to be built highly secured system to protect it from any kind of cyber-attack |
|
Threat-2 |
Could not be implemented at every location due to system barrier |
2 |
4 |
Project Manager |
Before designing the options, all the considerations and study need to be done to prevent from any kind of failure |
|
Threat-3 |
Loss of money and fame due to unsuccessfulness in achieving the desired objective |
2 |
3 |
Project Manager |
The objective, goal and risk register need to be discussed in every meeting to keep the team aligned |
|
Threat-4 |
Project may take more than six months and increase the resource cost & project budget |
4 |
3 |
Project Manager |
Time schedule is required to be assessed carefully and minutely to avoid any delay |
|
Threat-5 |
Unknown users / competitors may post bad remarks online which can impact the business opportunity |
3 |
4 |
Project Manager |
Feature needs to be added in the system, that without proper authentication none of the users can use or post any comment using this platform |
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