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Management Skills and Social and Cultural Environments

Question:

Discuss About The Management Skills And Business Success?

Management process is a coordination of all activities in an organization aimed at achieving a specified objective (Matuso, 2017). It includes planning, controlling and coordinating of all resources using the management skills. The management skills are always used to accomplish all the goals efficiently by the manager. The skills include motivation, problem-solving, communication professionalism, innovations and technical expertise that are applied correlatively to achieve the objectives of a company.

Social and cultural environments refer to the religions, beliefs, ethical, customs practices and behaviors in a set society or business enterprise.  The social and cultural environments comprises of shareholders, employees, customers, suppliers, society and the government, that control the outcome either positively or negatively. For example, the taxes, license, and policies placed on business enterprise might be high and exclusive to the extent that leads to closure of the firm or rather prevents  entry of any new business in the market. The customers offer the market for the product and services; therefore, ready market ensures the success of the business, unlike unstable and inadequate market that will lead to the failure of the business. Well built and motivated employees provide easy time in both the management and production of quality products and services.

Honesty- A good manager should always be honest since through honesty, the staffs tend to gain trust in their leader (Matuso, 2017). To acquire honesty, a manager should be able to say truth and maintain the promises at all times. The gained trust by the employees can always fade away within minutes due to lies from the manager to the staffs, and therefore as a manager, I will strive to say truth and keep all the promises made to my team members. Most of the managers tend to fall into the trap of the leadership and fail to admit that there are issues that they don’t know in the company. I will accept that the management is a process that changes at every stage; there is always new thing learned from both the workers and the challenges faced. Through the acceptance, I will be able to control myself and not be so hard on my team, create a space for self improvement.

Delegation of work- Most of the managers tend to complain of too much work expected for them to do within a short period mostly caused by lack of delegation of duty (Rese et al,2011).A good manager will always delegate work to the deputy or any other senior staffs so as to create own space  to attend to other  vital issues. Through delegation, as a manager, I will be able to oversee the overall activities of the company and attend to the vital ones for example attending meetings and solving any obstacles to success of the business. Duty delegation also allows easy supervision on the activities, I will walk around in every department and every capable individual to take up responsibilities to certain tasks and avoid being a micro-manager. The delegation of duty also creates trust among the team, since every individual given the task will perceive this as a personal responsibility placed upon them by the manager. Work delegation also will allow me to have a self-check on every person’s weakness, accept them and work on them for improvement.

Honesty

Strong communication- Communication is one of fundamental skills of good management in every business setting (Yu, 2013). Most managers tend to forget that communication between an employee and staff is a two-way street, where by all parties are given time to ask questions and respond. Therefore, to ensure the business success as the captain; I will strive to offer clear communication about the goals and objectives to my staffs. Thoroughly communicating the company’s aims and objectives to the crews will ensure that everyone understands and is working towards the same purpose. I will be open and direct in my communication through all the departments and use the most possible persuasive to ensure the company’s objectives are well received by all the stakeholders. The communications and training should be done and mostly to the new members on a daily basis through availing myself to  them at all times of need, as this will ease any discussion or solving any problem that may arise among them (Skold et al ,2013). Being able to clarify what I want and the company’s vision and mission to my team will create a healthy productive working environment since they will acquire trust and will strive to work harder and smarter.

For the production of quality products and services, there should be a full commitment of all the stakeholders of the company, and this is only achievable when led by committed manager (Eacott, 2011).  As the leader of the team, I will embark on activities that will motivate them in doing their tasks with ease and enthusiasm, such as cleaning the compound alongside the cleaning team or helping in the service during peak hours. Doing such activities not only create close relationship between the manager and the staffs but also instill the same working energy and commitment among them. As the manager I will show the team that commitment is not only working hard but also the ability to uphold a promise, made by both parties, for example, I will ensure that all the promises made in regard to the best performing staffs are deliverable as to the word.

Positive attitude- Most of the managers are always able to attain business goals and objectives but fail to maintain the par due to frequent changes of the staff’s attitude (Sunindijo, 2015). Studies show that most of the staffs like real leaders with” I can do” attitude since they tend to bring up and develop the employees to their best performance level (Yu, 2013).As a manager I will try and understand all things that motivates each member of my team, for example, you find that some employees get motivated by money or title while others by achieving a balance between work and personal life. Therefore with all these personal information, I will easily motivate and keep positive attitude of my team. The motivation is achievable through a number of ways, for example by providing refreshers and snacks to boost energy and morale every time the team is overwhelmed with work. As a manager, I will make the team feel valuable in the company and a source of every little achievement attained by the company through communicating and awarding the individuals who have caused the effect. Therefore to improve the management, I must be able to know and measure each individual attitude and be able to assess them, as this will allow me to predict on any future problem.

Delegation of Work

A manager should always forecast to cause inspiration in every stage of a new business, as this helps in building a strong team (Lee, 2017).  As a good manager, I will have strategic thinking that is passed down from the top management to the last staff trough creating the company’s urge in them by communicating personally and making them feel invested in the company’s achievements without biases. I will acknowledge and commend everyone’s effort to keep their spirits high. I will always want to see everyone succeed in their work by offering personalized training and development while avoiding over critics to small problems committed by my team. Through inspiration, everyone will be enthusiastic to work harder to finish particular works as stipulated.

 Inspiration also ensures that there is a strong team in an organization (Yu, 2013). Studies shows that most of the staffs tend to do things not because they want to but rather than what they get out of it or rather because consequential fear. As a manager, I will conduct an efficient selective hiring of staffs that will appropriately fit the team I want and inspire them to feel the company’s ownership to acquire the objectives and goals.

Approach- A business always contains different types of people based on various social, cultural, economics, education and skills background (Penalt, 2017). All these people are essential to the success or failure of the business. As a manager who wants the best out of the team, I will learn to have different approaches towards every individual in the company to offer self and sincere respect to each member of the team. To achieve this, I will learn the behaviors of each staff in the working area, how the staff performs the task and the relationship of the staffs to other staffs, hence giving me better information’s on how to guide and develop one another.  Through this, every member of the team will be able to be open and accept the environment more comfortable to be oneself.

Avoid public critics- Every human being is prone to mistakes and criticism of the mistakes done by the staffs should be done in a better manner and in private place with the relevant authorities. Some managers tend to criticize and snap on their staffs mostly when they are stressed (Yammarino, 2000). As a manager, I will try and practice good ethical management, for example, taking a break when am stressed to avoid snapping on my staffs.  It requires self-discipline for the for a manager to avoid making criticizing the staffs in public, as it places the manager in a situation of losing an individual respect and eventually the whole team’s respect. As a good manager, I shall avoid criticizing my staffs but criticize their behaviors of which I will offer guidance on how to change to their betterment. Continuous criticism and snapping on employees also make the employees fear to be near you hence the relationship will be weak (Saeed et al, 2014). Therefore, this calls me as a manager to have strong problem-solving skills like involving others to create fairness in every issue. Through this, I will be able to retain the best members of my team and doing an away with those that are unproductive in a better way. As a manager, as much as I will avoid public criticism, I will ensure that every problem is solvable as they arise to avoid letting them hung around like a bad odor.

Strong Communication


Be a leader too not only a manager- Most of the managers always concentrate on the title part of the management and forget that it is a skill. (Locket et al, 2012) .Titles do not earn respect, and therefore as a manager, I will strive not to be a manager but a leader to my team. As a leader, I will selectively hire my staffs, offer them the required training, participate fully in developing them to the required level, absorb them to the team and motivate them to achieve the specified goal through participating with them one on one in every step of the production and service. It is realizable that most managers fail because they don’t instill trust among the staffs due to the continuous use of the management title, unlike leaders who must always maintain the confidence of the leaders (Matuso, 2017). To be a leader one must be able and willing to adapt to adapt to any the change like change in the best member of your team. As the manager, I will apply the leadership skills to attain the company’s goals.

Through leadership, I will be able also to offer a challenge to the employees by stretching them more to achieve more skills and production, unlike in most of the management where the staffs are always satisfied at their respective levels (Fernandez et al, 2016). Therefore it will ensure that most of the best employees are not stagnant but keep on developing and learn from their mistakes.

Improve in managing both money and time- For the success of every business, money is very vital and should always be made to stay and circulate within the company (Biondi et al, 2017). Most of the managers always spend more money than the cash inflow, creating a vast outdoor for the money, therefore, most business enterprises always face financial crisis. As a manager, I will learn to take control of the money spent through ensuring that all the personnel’s involved in the purchasing department are responsible and every purchase must be authorizable by the manager. By this, I will make sure that there is no impulse buying or unrealistic purchases that will lead to wastage of money. Sound financial management will also ensure that all the licenses and salaries are paid on time to avoid problems caused by both the government and the workers due to delay or failure of the payments.

Positive Attitude

Most of the managers always complain of having too much to do due to failure in managing time (Eacott, 2011). A good manager should learn and improve in achieving both of his and the teams time to be effective. As a manager, I will do away with all activities and persons that are causing wastage of time during work. For example, improve the quality of the machines, the number of employees to undertake a particular task within shortest period and staffs that do other activities that are not related to work.

Conclusion

Management style is acquired and is a process that takes a given period of time depending on the environment. Since there is no set mathematical formula for making a good manager, it should be notable that every person who is aspiring to make and improve on the management skills should be ready to learn in different ways and various aspects even from the team. Therefore, the success of every business depends on the management style applied on the resources.

References

Biondi, Y., & Sierra, M. (2017). Pension management between financialization and intergenerational solidarity: a socio- economic analysis and a comprehensive model. Socio-Economic Review. https://dx.doi.org/10.1093/ser/mwx015

Eacott, S. (2011). Leadership strategies: re-conceptualising strategy for educational leadership. School Leadership & Management, 31(1), 35-46. https://dx.doi.org/10.1080/13632434.2010.540559

Fernandez, C., Noble, C., Jensen, E., & Chapin, J. (2016). Improving Leadership Skills in Physicians: A 6-Month Retrospective Study. Journal Of Leadership Studies, 9(4), 6-19. https://dx.doi.org/10.1002/jls.21420

Lee, W. (2017). Factors Timing Factors. The Journal Of Portfolio Management, 43(5), 66-71. https://dx.doi.org/10.3905/jpm.2017.43.5.066

Levasseur, R. (2013). People Skills: Developing Soft Skills—A Change Management Perspective. Interfaces, 43(6), 566-571. https://dx.doi.org/10.1287/inte.2013.0703

Lockett, L., & Boyd, B. (2012). Enhancing Leadership Skills in Volunteers. Journal Of Leadership Education, 11(1), 233-244. https://dx.doi.org/10.12806/v11/i1/ab2

Matsuo, M. (2017). The Unlearning of Managerial Skills: A Qualitative Study of Executive Officers. European Management Review. https://dx.doi.org/10.1111/emre.12122

Mumford, M., Todd, E., Higgs, C., & McIntosh, T. (2017). Cognitive skills and leadership performance: The nine critical skills. The Leadership Quarterly, 28(1), 24-39. https://dx.doi.org/10.1016/j.leaqua.2016.10.012

PANAIT, C. (2017). DEVELOPING LEADERSHIP SKILLS. IDENTIFYING LEADERSHIP QUALITIES AND ATTRIBUTES. Review Of The Air Force Academy, 15(1), 167-172. https://dx.doi.org/10.19062/1842-9238.2017.15.1.22

Rese, A., & Baier, D. (2011). Success factors for innovation marketing in networks of small and medium enterprises. R&D Management, 41(2), 138-155. https://dx.doi.org/10.1111/j.1467-9310.2010.00620.x

Saeed, T., Almas, S., Anis-ul-Haq, M., & Niazi, G. (2014). Leadership styles: relationship with conflict management styles. International Journal Of Conflict Management, 25(3), 214-225. https://dx.doi.org/10.1108/ijcma-12-2012-0091

Sköld, M., & Karlsson, C. (2013). Stratifying the Development of Product Platforms: Requirements for Resources, Organization, and Management Styles. Journal Of Product Innovation Management, 30, 62-76. https://dx.doi.org/10.1111/jpim.12064

Sunindijo, R. (2015). Project manager skills for improving project performance. International Journal Of Business Performance Management, 16(1), 67. https://dx.doi.org/10.1504/ijbpm.2015.066041

Yammarino, F. (2000). Leadership skills: introduction and overview. The Leadership Quarterly, 11(1), 5-9. https://dx.doi.org/10.1016/s1048-9843(99)00040-5

Yu, P. (2013). Improving IT Professionals Job Skills when Management Styles and Cultural Values Work Together. Academy Of Management Proceedings, 2013(1), 11350-11350. https://dx.doi.org/10.5465/ambpp.2013.11350abstract

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