Conflict Management And Resolution In Business: A Comprehensive Essay.

Resource 1

Akrout, H., & Diallo, M. F. (2017). Fundamental Transformations Of Trust and its drivers: A multi-stage approach of business-to-business relationships. Industrial Marketing Management, 66, 159-171.

This study as proposed by Akrout and Dallio had been conducted at Univ. Lille, SKEMA Business School, France. It focuses majorly on the concept of trust in retaining the business to business relationship (B2B).The model included in the research is the Multistage Model that focuses on three categories of trusts that includes Cognitive trust, affective trust and calculative trust (Akrout & Diallo. 2017).This model is said to enhance the development of trust between the buyers and suppliers. However, the three categories of trusts that has been focused on in developing business communication and conflict resolution is said to be working best collectively as all of them are interconnected.

This research work includes charts and pictorial depictions which makes it easier for the readers to get a better analysis of the study. However the paper lacks comprehensiveness as other models of conflict resolution and communication could have been given here in order to do a comparative analysis.

Aleksi?, A. (2019). Communication management issues in production systems–conflict styles analysis.

This research paper has been supported by the “Ministry of Science and Technological Development of Republic of Serbia”, which makes it a credible source. In this paper Aleksi? focuses on the conflicts in the business production systems and the role of communication in solving them. A step-by step guidance on conflict management has been provided in the study. This paper portrays conflict as a positive aspect of a business as it ensures a greater involvement of the employees in the proceedings of the business (Aleksi?, 2019). The inclusion of a survey report showcasing the involvement of 30 workers in a company makes the information more reliable.

The paper details the various models of business management through communication and conflict resolving techniques, which could have been supported better with the depiction of images and graphs in the paper. The inclusion of a survey has enhanced the credibility of the paper but the data may have been altered to some extent as statements may vary.

Lacity, M., & Willcocks, L. (2017). Conflict resolution in business services outsourcing relationships. The Journal of Strategic Information Systems, 26(2), 80-100.

Lacity and Willcocks has focused on the problems arising in the segment of Business Services Outsourcing (BSO). Three major categories of conflicts have been focused on here which includes service conflicts, service conflicts and relationship conflicts (Lacity & Willcocks, 2017). The style of conflict resolution of Thomas and Killman has been focused upon in order to resolve the issues arising from the BSO cases. Some conflict resolution actions and behaviors have also been focused upon within this segment of study.

Resource 2

This paper has been approved at the University of Missouri-St. Louis, which makes it a credible enough source for further studies to be conducted with the aid of this research paper. The pictorial depiction of models has been done in this paper which makes it easier for the reader to understand the proposed conflicts better. The inclusion of case studies has been done here which makes it a credible source of information.

Perez, J. R. (2018). An exploration of global leadership: Culture, ethics, and conflict management. Journal of Leadership, Accountability and Ethics, 15(3), 122-133.

This paper by Perez focuses on the functioning of a global organization with the aid of various practices to develop a healthy working environment. The maintenance of ethics, conflict management, and cultural unity are some of the most important aspects which are needed to attain a competitive edge over the other competitors. The aspect of cultural conflict management has also been focused on in this area of research (Perez, 2018). This research can be compared with Lacity and Willcocks paper of conflict resolution in business.

The text that has been included within this research has a detailed structure where there is an inclusion of various theories associated with this particular topic. A correlation between the organizational culture and its relation with emotional intelligence has however not been focused here along with its impact on the leadership management skills. This paper has been done by the author in Colorado technical University.

Pidgeon, K. (2017). The keys for success: Leadership core competencies. Journal of Trauma Nursing| JTN, 24(6), 338-341.

This research by Pidgeon focuses on the enhancement of leadership skills in order to attain greater management skills of business. Factors such as an increased communication and resolving conflicts have been focused in this study so that it can be utilized by future leaders to attain greater success rates in future. The Trait Theory of Management has been included within this research paper (Pidgeon, 2017). Brushing up on organizational skills is one of the major areas that has been highlighted in this study.

A lot of aspects related to leadership have been focused on in this research but it however misses out on the inclusion of case studies. A mix of both primary as well as secondary data would have provided better research. The research paper also lacks pictorial depictions and there is also a lack of data regarding the topic in the paper.

Resource 3

Yi, Y. (2019). Analysis on the Current Situation of Conflict Management and Future Prospects. Open Journal of Business and Management, 7(2), 1053-1062.

The topic of conflict management within an organization has been focused upon in this study by Yi. The effective steps undertaken by efficient leaders in order to ensure a smooth functioning of the organization is discussed in great depth in this journal. Secondary sources of data have been utilized within this study in order to ensure the various methods of conflict management. The gaps in the current research based on conflict management has also been impacted upon within this study (Yi, 2019). It also focuses on a betterment of the research based on conflict management in the future.

This particular research work is however devoid of any pictorial illustrations or any graphs which makes it quite monotonous to go through. The journal has been well structured in order to ensure that the readers can attain a greater readability. This journal is a credible source as it has been conducted at the School of Management, Jinan University. 

Stojanovska, S., & Velichkovska, K. (2020). Communication differences and conflict resolution in international business environment. Selected papers draft,, 85.

The paper done by Stojanovska and Velichkovska brings out the issues that are faced in the workplace as a result of cross-cultural communications. The ability of the multicultural teams to communicate with each other has been focused through a survey on people belonging to multicultural backgrounds. Various theories of culture, resolution of conflicts have been focused here to get a better analysis of the aspects of the related problems and the solutions. A great emphasis has been given on Hofstede’s Cultural Dimensions, for the readers to get a better understanding of the research (Stojanovska & Velichkovska, 2020).

The inclusion of surveys along with secondary data is one of the major positive aspects of the paper. The inclusion of graphical representations has ensured the credibility of the research work but the language utilized in the study is quite perplexing. The use of complex sentences will make it challenging for a certain group of readers.

Dineva, D. P., Breitsohl, J. C., & Garrod, B. (2017). Corporate conflict management on social media brand fan pages. Journal of Marketing Management, 33(9-10), 679-698.

This study by Dineva, Breitsohl and Garrod has focused on the conflict of the consumers on the social media brand fan pages of various companies. The resolution of such conflicts has been focused on within this area of research. Various conflict management strategies have been focused upon in this research. Five major strategies have been described here which includes informing, pacifying, non-engaging, censoring, and bolstering. The reasons for these online conflicts have also been focused in this paper (Dineva, Breitsohl & Garrod, 2017). Various limitations that may arise while applying the conflict management techniques have also been depicted here. 

Resource 4

Despite having concise research materials included in the study it lacks a proper structure and pictorial and graphical depictions. Therefore, there is a limited scope of research with the aid of this particular journal. The utilization of surveys within this research topic could have made it more useful as a research paper. An insight of various customers could have made the research topic more useful for future research scopes.

Wang, M., Shen, X., & Zhang, D. (2019, December). Construct TRIZ Conflict Resolution Matrix for Business Management Innovation by MBA Case Analysis. In Proceedings of the 2019 3rd International Conference on Software and e-Business (pp. 204-208).

Wang, Shen and Zhang has made the utilization of TRIZ method of conflict resolution. The new innovation techniques of conflict resolution in the workplace has been focused upon in this area of research. This paper is credible as it has been presented at the third International Conference on software and e-business in 2019. The conflict resolution matrix has been provided within this research to get a better analysis of conflict management in business. The utilization of statistics has been done within this particular paper in order to ensure a clarification of the mentioned theories in the study.

The utilization of both theoretical aspects as well as statistics has ensured that the readers can get a better access to information from this journal. The inclusion of both primary data along with secondary data sources would have enhanced the credibility of the information provided within this study (Wang, Shen & Zhang, 2019). However, despite all the positive aspects the journal has a lack of crispness of tone and the materials have not been placed in a structured manner.

Williams, C., Moore, E., Williams, C., Jones, R., Bell, R., & Holloway, R. (2019). Using an integrated system approach to manage conflict. Journal of Leadership, Accountability, and Ethics, 16(4).

Williams has focused on bringing out the effects of a toxic workplace environment and ways to resolve the issues. Various conflict managerial aspects have been focused upon within this paper. The journal can also be compared with that of the paper of Stojanovska and Velichkovska on multicultural conflict resolution. The differences in the ideologies of the employees has been focused upon within this research and an inclusion of an integrated conflict management system has also been highlighted here. Some stages have been mentioned here such as SIP, DINE and DANCE to include about 8 steps of conflict resolution in business (Williams et al., 2019).

This is a concise paper that has focused on the inclusion of secondary data which will be useful for future research on similar topics. This paper however lacks a crispness of tone and a detailed structure which adds to some of the discrepancies regarding the journal.

Reference List

Akrout, H., & Diallo, M. F. (2017). Fundamental transformations of trust and its drivers: A multi-stage approach of business-to-business relationships. Industrial Marketing Management, 66, 159-171. Retrieved from:  https://www.sciencedirect.com/science/article/abs/pii/S0019850117306065  [Accessed: 8 March, 2022]

Aleksi?, A. (2019). Communication Management Issues In Production Systems–Conflict Styles Analysis. Retrieved from:  https://pesjournal.net/journal/v1-n2/35.pdf [Accessed: 2 March, 2022]

Dineva, D. P., Breitsohl, J. C., & Garrod, B. (2017). Corporate conflict management on social media brand fan pages. Journal of Marketing Management, 33(9-10), 679-698. Retrieved from:  https://www.tandfonline.com/doi/abs/10.1080/0267257X.2017.1329225[Accessed: 11 March, 2022]

Lacity, M., & Willcocks, L. (2017). Conflict resolution in business services outsourcing relationships. The Journal of Strategic Information Systems, 26(2), 80-100. Retrieved from:  https://www.sciencedirect.com/science/article/abs/pii/S0963868717300094 [Accessed: 7 March, 2022]

Perez, J. R. (2018). An exploration of global leadership: Culture, ethics, and conflict management. Journal of Leadership, Accountability and Ethics, 15(3), 122-133. Retrieved from:  https://www.proquest.com/openview/c07c6556573c17d3452b876c5c7c5c50/1?pq-origsite=gscholar&cbl=39006 [Accessed: 12 March, 2022]

Pidgeon, K. (2017). The keys for success: Leadership core competencies. Journal of Trauma Nursing| JTN, 24(6), 338-341. Retrieved from:  https://journals.lww.com/journaloftraumanursing/Abstract/2017/11000/The_Keys_for_Success__Leadership_Core_Competencies.2.aspx [Accessed: 10 March, 2022]

Stojanovska, S., & Velichkovska, K. (2020). Communication differences and conflict resolution in international business environment. Selected papers draft, 85, 85. Retrieved from:  https://eman-conference.org/wp-content/uploads/2020/09/EMAN_2020-Selected-Papers-DRAFT.pdf#page=89 [Accessed: 5 March, 2022]

Wang, M., Shen, X., & Zhang, D. (2019, December). Construct TRIZ Conflict Resolution Matrix for Business Management Innovation by MBA Case Analysis. In Proceedings of the 2019 3rd International Conference on Software and e-Business (pp. 204-208). Retrieved from:  https://dl.acm.org/doi/abs/10.1145/3374549.3374584 [Accessed: 13 March, 2022]

Williams, C., Moore, E., Williams, C., Jones, R., Bell, R., & Holloway, R. (2019). Using an integrated system approach to manage conflict. Journal of Leadership, Accountability, and Ethics, 16(4). Retrieved from:  https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3453507 [Accessed: 5 March, 2022]

Yi, Y. (2019). Analysis on the Current Situation of Conflict Management and Future Prospects. Open Journal of Business and Management, 7(2), 1053-1062. Retrieved from:  https://www.scirp.org/journal/paperinformation.aspx?paperid=92103 [Accessed: 2 March, 2022]