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This assessment item requires you to work individually. As the project manager in charge of delivering such as an important world event, you are required to produce a report to be submitted to the organising committee.

  1. With regards to the event that you have chosen to organise, identify andelaborate
    1. Voice of the Customer(VOC)
    2. Critical to Customer Requirements(CCR)
    3. Critical to Quality parameters(CTQ)
  2. In what ways would you have implemented lean project management for this event? (You need to identify and elaborate the areas and opportunities where you can eliminatewaste).
  3. Identify and elaborate processes from PMBOK, PRINCE2, Organisational Project Management (OPM), Agile Practices and Lean Six Sigma (DMAIC Methodology) that could be used to implement lean project

Voice of the Customer

Lean thinking is considered as one of the common information about the methods used by an organization for operation. However, the lean principles help to improve operation constantly and emphasize on the procedure of delivering particular value to customers as well as enterprises. It also assists in rethinking the principles as well as practices for several years. There is a new and transformative approach followed by the enterprise in operation. Present study deals with management methodologies of World Congress in Information Technology (WCIT) 2018 held in Hyderabad, India. In the study, voice of the customers and their requirements, Critical Quality Parameters (CTQ) and the procedure of implementing the project are discussed. Moreover, agile practices and Lean Six Sigma are explained with respect to the selected case study.

World Information Technology and Services Alliance is considered as the most comprehensive as well as influential entity that represents information and communication technology along with service industry in the world (Bascoul, Tommelein & Tuholski, 2016). The awards help to recognize the entities that made the most important contributions to mankind in 2018. World Information Technology and Services Alliance first held the Olympics of global ICT industry in 1978. It has become one of the premier international ICT forums that bring more than 2500 visionaries, captains of industry as well as government leaders and academics, which are more than 80 countries. The 22nd edition of WCIT was held from 19th-21st February 2018 in India.

Nicholas and Steyn (2017) stated that Voice of the customer is a term used in business as well as information technology in order to explain in-depth procedure of capturing expectations, preferences as well as aversions. In World Congress in Information Technology (WCIT) 2018, the customers are mainly the participants of the program. The major expectations of the participants are gaining and displaying knowledge for ideas, innovation, strategy, business as well future. In addition, showcasing immersive experience in business, technology and leadership and watching achievement of others are the expectations of the customers in World Congress in Information Technology (WCIT) 2018. 

World Congress in Information Technology (WCIT) 2018 is one of the major international ICT platforms, dependent on processing of the event. The event is a seminar based on the response of the viewers. It is significant to organize committee to seek the significance of project management as well as the sole reason that the management of business processing manage with the assistance of voice of customers who are considered significant in nature. The requirements of consumers are considered due to the revenue generated from sponsors. It leads to the fact the data management is performed with the highest efficiency and became the sole reason for implementing the project.  

Critical Quality Parameters (CTQ)

This is one of the reasons that deployment of Voice of Customers had an impact on functioning of World Congress in Information Technology (WCIT) 2018. In case of generating any kind of issues in the main processing of the event is maintained through fulfilment of the demands of the sponsors (considered as customers) based on the processing of successful completion of World Congress in Information Technology (WCIT) 2018 (Brioso, 2015). As some of the visitors invest with no experience on the particular type of event, it was required for appropriate guidance and assistance from higher authority or organizers in order to organize World Congress in Information Technology (WCIT) 2018.

The main aim in the project is generally used in a project as a reference credential as well as the cost incurred in processing of the particular project. In addition, quality of the product received after payment of standard money and availability of the products that has an important role for completing the project. In this perspective, the visitors come from multiple countries to the organizing country, the cost required for processing of entire process is taken into consideration as the main cause of the stakeholders. After checking the cost incurred on the project, availability of the product is the main reason of not expanding. If quality of the product is not up to the mark, there would be loss in the market (Tenera & Carneiro, 2014). It leads to the fact that managing information of the business in World Congress in Information Technology (WCIT) 2018 has been performed with accuracy. It this perspective, the main prospect is utilized for completing the project. It is helpful for the employees for gaining better processing. It assists in expanding the techniques used in the project. The method of deploying the methods is required for the data (Verzuh, 2015). The clients will be happily include a strong point for business management of World Congress in Information Technology (WCIT) 2018 held in Hyderabad, India.  It leads to the fact that management of data is stored for better maintenance.

 The most significant parameter is important for quality parameter. The aim of using the parameter is determining critical quality of the project. It is referred as internal system quality. The parameter is utilized to determine the requirement of active customers of the project.  On the contrary, the critical requirements are utilized to detect the requirements of the customer. It is important to ensure quality in order to determine the reasons of using the procedure. The parameter adds satisfaction to the customers for specifically served service through assessment of quality of the services. In the process, the consumers are not able to gain advantages that they get directly from critical quality parameter (Roanoke & Williamson, 2017). It has an important role for completing the project as the level of satisfaction of the consumers are considered as utmost requirement.

Implementation of Lean Project Management

In the case of World Congress in Information Technology (WCIT) 2018, the critical quality parameter assists the project manager satisfying the customers more. It is achieved through setting of a base price of sponsorship or advertisement, which is affordable for the organizations associated with the project. On the other hand, it requires to be checked that the price of sponsorship is not very low so that the standard of the project decrease. It helps to attract people in the project. Hence, the price of sponsorship or advertisement need to be balanced and suitable with current market (Anholon & Sano, 2016). With the type of balanced price, food as well as price of beverage service can assist the project management service through adding additional value to the service. Moreover, it will assist the project manager satisfying the consumers more as well as enhance quality of the existing services. The consumers are the participants or spectators of the program. Hence, it is also required to ensure that the project will accommodate a large number of people to participate.

This part of the project discusses the process of implementing the technique of lean project management. The techniques are based on the lean principle. The principle consists of lean construction, lean thinking as well as lean manufacturing. In order to deploy the project World Congress in Information Technology (WCIT) 2018, some of the best practices are required to follow (Sohi et al., 2016). The practices can specify value of the customers, eliminates waste as well as determines the product value along with the last case is increasing current service quality.


Implementation plan


Whether there is any kind of association to withdraw, the authority of organizing World Congress in Information Technology (WCIT) 2018 shall take decision on the sole direction and steps deemed that could take.


Delegation of the procedure depends on the procedure of extended amount of enough authority.

Delegating benefits

· Development of team skills

· Better procedure of work distribution

· Increase motivation among team members

How to delegate:

· Selection of the experts and suitable person

· Describe work clearly and completely

· Allow multiple approaches

What not to delegate:

· Hiring

· Key stakeholder management

· Policies of the enterprise

· Payment

Concurrent engineering:

· A  technique overlapping the particular task and phases in a project

· It consists of effective path record in reducing cost and improving schedules

Determination of the value in the project is considered as the best practice in order to implement the lean project. The project consists of all the actions or the procedures of the project. The procedure or action can be value added as well as non-value added (Brioso, 2015). The major explanation of the practice is converting few raw materials into some final products that can provide advantages or values to the consumer. In the context of World Congress in Information Technology (WCIT) 2018, the raw materials are considered as the venue because the venue is considered as one of the major things that project manager requires to ready for the perfect conditions of the program.

Elimination of waste is considered as the most significant practice in order to implement the lean project management. In the case of lean project management, waster is considered of something that does not have any kind of value for the project. Identification of the type of waste is difficult for the project managers. In order to determine the type of waste, a significant evaluation can be helpful. In order to assess the practice in World Congress in Information Technology (WCIT) 2018, there are several parameters as well as conditions that may require to consider as there is a certain change in the existing system that can turn as valuable item into waste in the system. In the case, a valuable item of the system is venue of the project (Dave et al., 2016). However, the venue can become a waste if any kind of specific changes are occurred in the system.


For the project, if a natural disaster or any type of manmade disaster hits the venue, the venue would become not suitable to conduct the matches and considered as a waste in the project management system as it does not provide any type of value to the consumers, who are participants in the project (Dave et al., 2016).  The project manager needs to eliminate the type of uncertainty before selection of any venue to conduct World Congress in Information Technology (WCIT) 2018. In order to eliminate the uncertainty, the project managers requires to develop an appropriate plan for managing the type of situation. Appropriate assessment of atmosphere before selection of the venue can assists the project manager in avoiding the occurrence of the type of situation.

One of the significant factors or practices for implementing the lean project management is quality of enhancement over time. In this perspective, responsibility of the project manager is evaluating the present valuable services to the consumers and developing a plan to improve the services until optimal condition (Sertyesilisik & Kivircik, 2017). In terms of providing outline of the project, the project managers can take assistance from participants or stakeholders associated with World Congress in Information Technology (WCIT) 2018. The project manager can collect information regarding the enhancement factors of the services through conduction of a survey.

The data collected from the survey can be helpful to analyze as well as implement the changes accordingly. The participants can provide a better idea of the procedure of improving the service as they are directly enhanced with the services (Sertyesilisik & Kivircik, 2017). The feedback regarding the process of implementation requires the participants in order to suggest new services, which can be deployed in the scenario that can assist the project manager in order to satisfy the participants. In this perspective, the discussed factors provide additional values to the project.


Project management body of knowledge is one of the entities that lays down the principles and guidelines adopted as the major part of project management initiative (Guimaraes et al., 2019). It consist if the guide of PMBOOK so that the project is consulted properly. In addition, the guide of PMBOOK is one of the recognized standards for project management profession for World Congress in Information Technology (WCIT) 2018. A standard for managing project for World Congress in Information Technology (WCIT) 2018 is the formal document that explains developed norms for managing projects, methods, procedures as well as practices. In addition, the PMBOOK guide provides guidelines to manage the project. In the procedure of deploying the project, major functioning of the project management strategy consists of the act that requires completion of the project that can be guided from PMBOOK.  On the other hand, in order to provide a valuable product, which is the live programs of World Congress in Information Technology (WCIT) 2018, the project manager requires enhancing quality of the venues (Oakland & Marosszeky, 2018). PMBOOK is helpful to achieve the process. It can ensure better program conditions for the participants. With the enhancement, the project manager requires to ensure that the enhancements are properly maintained with time. The process of enhancement consists of deploying appropriate security services with well-organized program in the selected venue. PMBOOK can be helpful for the project managers to manage time efficiently in projects.


It is an acronym for the projects that are in action. It is referred as the project management methodology can prescribe particular methods and the process, which are helpful in order to deliver the projects with several type of size and complexity (Sertyesilisik & Kivircik, 2017). Engagement of the methodology can lead to the understanding of various situations and aspects. It is helpful for managing the projects and control environments. The process-based method to manage project efficiently can be achieved by PRINCE2.  It is widely recognized as well as well as used in private sector. In order to satisfy the consumers most, the major priority is required to provide on enhancing the program conditions to optimal conditions. It means all the aspects with participating in the program are the most considerable part in the project. PRINCE2 helps to develop and enhance project management skills. In addition, it is a methodology compared to instruction assists the project managers to deploy the project successfully. Along with these, common vocabulary and flexibility are the major benefits of using PRINCE2 in the mentioned project.

Organizational project management is one of the important procedures to execute the strategies of the organization through combining of multiple aspects like project, program as well as portfolio management (Sertyesilisik & Kivircik, 2017). It is one of the unique processes that helps to enable the management of several components like hospitality management system. In order to satisfy the requirements, the project managers can deploy several ideas like selection of the venues in which the organization of World Congress in Information Technology (WCIT) 2018 will be perfect (Bascoul, Tuholski & Tommelein, 2016). Organizational project management helps to execute strategies of the project by combining the systems of portfolio management, program management as well as project management. An ANSI/PMI 08-004-2008 standard helps the project managers to manage the project systematically.

It is one of the project management methodology from the where the sponsors are usually involved in the project management aspect. In the methodology, it is essential part of World Congress in Information Technology (WCIT) 2018 in project management (Oakland & Marosszeky, 2018). Hence, the process needs detection of the key stakeholders and working efficiently with them. In addition, agile project management is one of the iterative approaches iin order to make planning as well as guiding project procedures. Agile projects can be completed in small sections, called as iterations. Use of agile project management in World Congress in Information Technology (WCIT) 2018 can be helpful to emphasize on continuous enhancement, scope flexibility, input as team as well as delivering necessary quality products. Agile approaches consist of scrum as a framework and extreme programming in order to develop in quality upfront as well as lean thinking in order to eliminate waste.

The lean six sigma methodology is one of the unique project management methodologies, which can be helpful to estimate additional and overbearing activities so that it can be helpful to eliminate waste. The six sigma connotation can be helpful to specify that the project can be executed having a minimal error (Dave et al., 2016). Thus, in order to develop quality parameter implemented through previous programs. It is essential to deliver a minimum margin of error. It is helpful to define, measure, analyze, enhance as well as control the project that is referred to a data-driven procedures as well as designs.  Use of lean six sigma can assist in data driven quality strategy utilized for enhancing process. 5 Whys, Affinity Diagram, 5S, Analytic Hierarchy Process (AHP), Analysis of Variance (ANOVA), Brainstorming, Calculators and Capability Indices or Process Capability are the tools used in six sigma that can be helpful for the project.


 Effective lean project management can be helpful to manage several aspects of a project without any error until completing the scopes, time and budget. It is one of the significant concepts as the project aspects are related and dependent on the procedure of management aspects effectively. Practicing the principles of project management need an appropriate lean management principle and proper shifting of mind set. Moreover, it is required to focus with proper goals as well as maximize the procedure. Business agility can hinge the ability of using as well as adapting the process properly. In this perspective, the role of leader needs alignment of the teams across common target. It is also vital to develop and ensure the procedure of smart discussions. It allows a sustainable approach so that it would be helpful for the organization. In addition, it creates an environment that has the ability to improve the project and hire ambitious players across through providing effective process.


Anholon, R., & Sano, A. T. (2016). Analysis of critical processes in the implementation of lean manufacturing projects using project management guidelines. The International Journal of Advanced Manufacturing Technology, 84(9-12), 2247-2256.

Bascoul, A. M., Tommelein, I. D., & Tuholski, S. J. (2016, November). Construction Project Complexity as Addressed in Traditional versus Lean Project Management Literature. In Construction Research Congress 2018 (pp. 282-293).

Bascoul, A. M., Tuholski, S. J., & Tommelein, I. D. (2016, November). Lean Construction to Manage Project Structural Complexity: The LPDS-MDM Framework. In Construction Research Congress 2018 (pp. 271-281).

Brioso, X. (2015). Integrating ISO 21500 guidance on project management, lean construction and PMBOK. Procedia Engineering, 123, 76-84.

Brioso, X. (2015). Teaching lean construction: Pontifical Catholic University of Peru training course in lean project & construction management. Procedia Engineering, 123, 85-93.

Dave, B., Kubler, S., Främling, K., & Koskela, L. (2016). Opportunities for enhanced lean construction management using Internet of Things standards. Automation in construction, 61, 86-97.

Guimaraes, G. E., Schmidt, F., Benetti, V., Duarte, L. C. S., & Monaro, R. (2019). Analysis of the Results of Lean Manufacturing Implementation in a Metal-Mechanical Company from Panambi–Rio Grande do Sul–Brazil. In New Global Perspectives on Industrial Engineering and Management (pp. 273-280). Springer, Cham.

Nicholas, J. M., & Steyn, H. (2017). Project management for engineering, business and technology. Routledge.

Oakland, J., & Marosszeky, M. (2018). Lean Quality in Construction Project Delivery–a new model and principles 2.

Pavanello, C., Parolini, M., Alberti, A., Carenini, M., Maino, P., Mombelli, G., ... & Calabresi, L. (2018). Systematic Lab Knowledge Integration for Management of Lipid Excess in High-Risk Patients:. Rationale and design of the SKIM LEAN project. Frontiers in Big Data, 1, 4.

Roanoke, V. A., & Williamson, D. (2017). Agile Project Management for Lean Process Improvement.

Sertyesilisik, B., & Kivircik, I. (2017). Integrated BIM Usage in Construction Project Management: As a Way of Enhancing Sustainability and Lean Performance of Construction Industry. Integrated Building Information Modelling, 204.

Sohi, A. J., Hertogh, M., Bosch-Rekveldt, M., & Blom, R. (2016). Does lean & agile project management help coping with project complexity?. Procedia-Social and Behavioral Sciences, 226, 252-259.

Tenera, A. M. B. R., & Luís Carneiro, P. (2014). A Lean Six Sigma (LSS) project management improvement model.selected papers from the 27th ipma (international project management association), 912-920.

Verzuh, E. (2015). The fast forward MBA in project management. John Wiley & Sons.

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