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3213THS Conference And Convention Management

tag 0 Download 7 Pages / 1,681 Words tag 04-02-2021
  • Course Code: 3213THS
  • University: Griffith University
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  • Country: Australia

Question:

This assessment focuses on interpersonal communication skills that are required for undertaking conference planning projects. You are required to write a reflective summary reflecting and analysing your own interpersonal communication experiences during the undertaking of group projects in the university or workplace and indicating how awareness of interpersonal communication skills (or, on the contrary, the lack of it) impact on the outcome of the projects. You are required to use some of the theories and concepts that are covered in discussions in lectures and workshops to support your viewpoint.
What is reflective summary?
Reflection gives you the potential to learn from your experiences and gain a deeper understanding of what you experienced. It is something we all do everyday in the course of our lives, to varying degrees. Working effectively with people is vital within the services industries, being able to reflect upon your feelings, experiences and actions etc and being able to consider the same from others, is therefore, very important. 
What do you reflect upon? 
You are required to reflect upon your own interpersonal communication experiences during the undertaking of group projects either at University or in your workplace. Provide examples that demonstrate the communication process, the conscious/unconscious utilisation of interpersonal communication skills by yourself or your group members, the outcomes, and indicate how you develop your interpersonal communication skills through the process. A number of readings are provided, e.g., Are you listening? By Rebecca Ripley and Kittie Watson (2014); Negotiation: Theory and Practice, by Prof. Mary P. Rowe, MIT, Cambridge. Relevant theories such as ‘listening styles and how to engage in conversations’, ‘negotiation styles and strategies’, and ‘assertive behaviour’ will be further discussed in workshops so that you are instructed as to applying these theories into your self-reflection for your interpersonal communication skills in the group communication process. 
Your report shall reflect upon especially two skills – ‘active listening’ and ‘being assertive in communication and negotiation’, and indicate how successful/effective your group’s communication was in relation to: 
1.Shared Goals & Leadership: willing to work together and motivate others to achieve positive group outcomes
2.Active Listening, Empathy, Trust, Sensitivity to others: being aware and understanding of the differences in group dynamics, considers others ideas and reliance on others
3.Communication and Problem Solving: being assertive in communication, participating in constructive problem solving and completing assigned tasks
4.Appreciative Inquiry: being able to reflect and analyse your group (interpersonal) communication skills by applying concepts, such as active listening styles, negotiation strategies, and assertive behaviour 
You may reflect upon the above points using the following questions: 
Group goals, leadership, and outcomes
How effectively did your team communicate about shared goals and balance tasks? 
Was it a good or bad experience and what contributed to this outcome? 
Was there an association between shared goals and positive outcome?
What approach did you use to support the group to move towards its goal of completing the assignment? 
What did you learn about the importance of good interpersonal communication for effective leadership?
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