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ATHEL4 Extended Diploma In Management

tag 0 Download 15 Pages / 3,654 Words tag 10-11-2020
  • Course Code: ATHEL4
  • University: University Of Bolton

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  • Country: United Kingdom


The Senior Management Team has been keeping up to date on the progress the team is making. They have been impressed with the work so far. In preparation for making some strategic decisions on CRM each member of the team is asked to choose an organisation they know well and prepare detailed notes which:

Review customer relationship management in the chosen organisation
Propose improvements to processes for customer relationship management
Propose improvements to the role of staff in promoting good customer relationships.

Then on the basis of this information individual members of the team are asked to produce a plan for the implementation of the improvements
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Total 15 pages

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