Management Issues Of Pay N Carry - Analysis And Recommendations

You are a member of the management group of your chosen organisation. At a recent executive meeting, your CEO mentioned that the business should enhance its preparedness given recent events within and outside the business. Specifically, the reference was in relation to some reports and articles in the business press about a management-related issue. The issue may have implications for the industry as a whole, but more importantly for the business in the near future. Your CEO is interested in hearing more about the issue and has tasked you with finding out more information.

In Week 5 (tutorial 3), you will be given two pieces of information that will help you start on this assessment: 1) An organisational profile and 2) A link to a sample article.

The organisation profile (one page) depicts an organisation that has been identified specifically for you and is based on several successful Australian firms that operate across a wide range of sectors/industries. We have previously interviewed a few of these firms. Some firm-related information is provided in the profile and you can make more assumptions about the nature of the business, if need be. The profile will outline a “real world” business issue within the short description that’s provided.

The sample article given to you will help you with the context (see section above). The article will be focussed on the specific business issue outlined in the profile. The article is just an example and should be used as a stimulus for further investigation of the matter. You should research the business issue using the article and locate additional relevant pieces of evidence on the same topic. Ideally these should be sourced from quality publications i.e., peer reviewed journals. Summarise the key points about the business issue across all pieces of evidence and think about what they may mean for your organisation.

This assessment task requires you to identify, analyse and address a business issue outlined in your chosen organisational profile. You would start the report by identifying and introducing the business issue (i.e., the ‘what’ question and its implications for the business). This would involve summarising the key points and considering the implications for the business. You would further prepare a detailed report that examines the underlying reasons for the issue (the ‘why’?), and how best to address the issue (the ‘how’?) providing succinct recommendations for the business in moving forward. When completed, the report will be forwarded to the CEO for consideration. 

Organizational Profile

All the business organisations need to manage its overall workforce and administration to maintain day to day operations in an effective manner. The human resource managers play the vital role in managing the workforce and culture of an organization (Gauri, 2013). The managers also need to focus on key management issues of the organisations that generally help to recognise the upcoming threats leads to affect organisational brand image (Gregg et al., 2011). This particular study generally indicates all the management issues of Pay n carry, and that also helps managers to implement different innovative solutions to mitigate all the management problems successfully. At the same time, implementation of strategic ideas will improve the overall organizational performance leads to improve brand image as well as organizational financial profitability.

According to the case study, it has been identified that Pay n Carry is one of the popular retail stores in Australia. This organization has more than 60 stores in the Queensland and 30 stores in different places of the country. It has been identified that the growth of this organization is very slow in the last five years and that can hampers the overall organizational operation (Ilonen, Wren, Gabrielsson & Salimäki, 2011).  This organization is a small and medium-sized organization, and the number of employees in the head office is 45.  This company also has different experienced employees and all the employees delivered high quality services to the customers so that number of loyal customer of this company was also high. 

On the other hand, the exploitation of workers in the retail industry also affects the overall operation of Pay n Carry.  So the senior management needs to implement different strategies to make changes for sustainable and long-term growth of this company (Landmark, & Sjøbakk, 2017).  The unethical employment practice of the franchise business partner of this company also creates a negative impact on the organization leads to an increase in employee turnover.

The senior management of all the business organizations implements various theories and models in the workplace to improve the overall organisational performance (Lo, 2015).  Proper leadership is essential for this organisation and leaders generally motivate the employees to maintain the proper corporate culture that improves the phycology of all the employees.  At the same time implementation of dynamic skillset will make the organization more productive in their use of various technologies.

Various multidisciplinary skills will also improve the plasticity of employees and those even able managers to shape the employees easily with the diverse training program. Agility is one of the essential dynamic skills that able employees to complete the target rapidly (Helfat et al., 2009).  Apart from that, Flexible staffs change their approach to tasks based on the preferences of stakeholders and the particular demands of each condition. Implementation of advanced information technology, proper communications, improvement of interpersonal skills of the employees, selling skills is very important for Pay n to Carry to maintain an excellent ethical culture in the workplace. The human resource managers need to train the employees to improve their practical skills, and that will enhance the overall organisational performance. The human resource managers of all the organisations hire resource persons to conduct skill development program. At the same time, recruiting of external in the organisation is similar to a marketing option. For that reason adapting various marketing principles in hiring process generally helps management to get experienced and talented employees. Use of different dynamic skillset will enhance client satisfaction, service quality, information sharing, and teamwork that benefit the organisation in delivering cost-effective services.     

Article Summary

Compliance strategy generally reduce the chances of criminal misconduct the corporate lawyer lead typically the other members to manage this strategy in an effective manner (Pierce & Snyder, 2015).    In this regard, to implement this strategy, the Human resource management needs to provide proper training and knowledge to all the employees (Salicru & Chelliah, 2014).  At the same time, introduce the penalty system also can change the behaviour of the staffs.

On the other hand, Pay n Carry maintained high slandered of benchmark in the retail industry and this organization worked for different franchise organizations. The organization needs to clean the floor to maintain a hygienic and comfortable work environment (Ilonen, Wren, Gabrielsson & Salimäki, 2011).. At the same time, it is important to conduct a training program with the employees to motivate them and it also changes the psychology and behaviour of workers leads to maintain an efficient environment in the store. Maintain various important customer service rules such as proper maintenance of the store, deal with complaints effectively, and take extra steps for helping customers etc. will improve the organizational image lead to pay big dividends.         

Implementation of integrity strategy is vital for all the business entities, and it also needed to maintain an ethical corporate culture in the workplace. The entire organisation has their governance so that to maintain the management effectively; proper understanding is vital among the employees (Sharma, 2016). The primary objective of this strategy is to respond to every employee to improve the overall performance of the organisation.  According to the trust model, benevolence, integrity and ability are the major independent variable for trust.  Good relation between the employees also provides them confidence and ability to face the challenge proficiently. Apart from that to maintain integrity in diversity the management needs to implement different core values in the organisation such as trust, the confidence of the employees, predictability, behaviour etc.  At first, the senior management of Pay n Carry will conduct different educational program and that will helps the organization in the successful implementation of this strategy (Sonenshein, 2009).  During the implementation of Integrity strategy, the organisation needs to maintain proper standards such as organisational values, regulations, social obligations etc.  For that reason, the management needs to make appropriate communication with the lawyers to identify the potential problems to minimise the chances of risk in the future.

On the other hand, there are also have some factors such as Propensity, trustee etc. and that also can enhance performance and ethics of the employees. The emotion of individual employees are different for that reason it can effects the trust leads to hampers the overall organisational culture as well as operational excellence (Triono & Arif, 2015).  Violation of trust and trust repair are the important part of the trust model, and the Human resource needs to play the vital to reduce the chances of trust violation.

This particular leadership strategy usually originates from the Bible so that the overall concept is very old. Different changes are needed in Pay n Carry effective management and operations. Servant leadership is one of the suitable options for this organisation to create integrity among diversity in the workplaces (Moore et al., 2012). The servant leadership model provides each and individual team members with a higher plane of motivation lead to fulfil the corporate objectives.  In recent days the majority of the organization are conducting Corporate Social Responsibilities program to improve their brand image, and the senior management encourages and involves all the staff in this program (Amira, 2013). Another primary function of a servant leader is to develop personality of other employee’s leads to improve organizational working excellence.  It is essential to involve all the potential employees in the decision-making process, and the servant leaders also evaluate the opinion of each and individual employees before the decision-making process.  These characters satisfy the employees psychologically and create emotional bonding leads to active cooperation during work.

Management Issues at Pay n Carry

From the above study, it has been identified that this retail organisation also faced different issues that are related to management and unethical practice of employment. Various organisational problems such as lack of resources, lack of consensus, Lack of Team Cohesion etc. to ensure high-quality services as well as grab the attention of many customers’ leads to trigger sales volume (Davenport, 2015).

Proper communication between senior management and other franchises is vital to gather information with a view to operations of each and individual franchise.  At the same time, the HR managers need to gather feedback from each and individual customers, and that will increase the overall service and products quality further.

Employees are the main asset of a company for that reason the organisation needs to recognise the potential requirements of the employees to motivate them for better performance and it also help the empoyees to manage day to day operation effectively (Palumbo, 2016).  Implementation of proper corporate governance and perform various corporate social responsibilities programs are urgent to preserve the organisational culture leads to reduce employee turnover rate.

Finally, the implementation of different theories such as servant leadership and the act of Stewardship will also increase the overall working excellence of Pay n Carry because this leadership styles has the capability to transform the employees by influencing or motivational behaviors and ideas. Use of upgrade technology such as digital promotion, gather feedbacks through social media will also help this company to identify current trends, and buying behaviours of the customer lead to improve the organisational position.

Conclusion

Based on the above study it has been identified that, Pay n Carry is a popular retail company in Australia but the senior management of this company also faced different problems of unethical behaviour of the employees during operation and that generally hampers the overall organisational culture as well as the workforce.  For that reason, it is crucial for management to make changes in Pay n carry or implement different innovative strategies such as involving the employees in decision making process, implementation of effective communication and conduct corporate social responsibilities programs to trigger the organisational culture. Various models and procedures such as dynamic skillset, compliance strategy, Integrity strategy and implementation of servant leadership styles can improve the current organizational position.   

References

Amira, N. (2013). Looking for Evidence of the Relationship between Corporate Social Responsibilities and Corporate Financial Performance in an Emerging Market.

Davenport, B. (2015). Compassion, suffering and servant-leadership: Combining compassion and servant-leadership to respond to suffering. Leadership, 11(3), 300-315.

Gauri, D. K. (2013). Benchmarking retail productivity considering retail pricing and format strategy. Journal of retailing, 89(1), 1-14.Gregg, Samuel, Profit, Prudence And Virtue (Andrews UK Ltd., 2011)

Gregg, S., Stoner Jr, J. R., James, H., Scruton, R., Novak, D., George, R. P., ... & Freeman, R. E. (2011). Profit, prudence and virtue: essays in ethics, business and management (Vol. 14). Andrews UK Limited.

Ilonen, L., Wren, J., Gabrielsson, M., & Salimäki, M. (2011). The role of branded retail in manufacturers' international strategy. International Journal of Retail & Distribution Management, 39(6), 414-433.

Landmark, A. D., & Sjøbakk, B. (2017). Tracking customer behaviour in fashion retail using RFID. International Journal of Retail & Distribution Management, 45(7/8), 844-858.

Lo, D. (2015). Limit Order Behaviour and Execution Costs: Retail vs Non-Retail Investors.

Moore, C., Detert, J. R., Klebe Treviño, L., Baker, V. L., & Mayer, D. M. (2012). Why employees do bad things: Moral disengagement and unethical organizational behavior. Personnel Psychology, 65(1), 1-48.

Palumbo, R. (2016). Challenging servant leadership in the nonprofit sector: The side effects of servant leadership. The Journal of Nonprofit Education and Leadership, 6(2).

Pierce, L., & Snyder, J. A. (2015). Unethical demand and employee turnover. Journal of business ethics, 131(4), 853-869.

Salicru, S., & Chelliah, J. (2014). Messing with corporate heads? Psychological contracts and leadership integrity. Journal of Business Strategy, 35(3), 38-46.

Sharma, S. (2016). Building Social Media Collections: Legal and Ethical Issues.

Sonenshein, S. (2009). Emergence of ethical issues during strategic change implementation. Organization Science, 20(1), 223-239.

Triono, R., & Arif, H. (2015). Strategy Needed by Traditional Retail to Face Modern Retail Attack: Case Study in Depok–Indonesia.

Helfat, C. E., Finkelstein, S., Mitchell, W., Peteraf, M., Singh, H., Teece, D., & Winter, S. G. (2009). Dynamic capabilities: Understanding strategic change in organizations. John Wiley & Sons.