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The assessment tasks are used to measure your understanding and underpinning skills and knowledge of this unit of competency.  When answering please ensure you address each criteria and sub point, demonstrate your research of each of the questions and cover the topic in a logical and structured manner.

Plagiarism is taking and using someone else's thoughts, writings or inventions and representing them as your own.  Plagiarism is a serious act and may result in a student’s exclusion from a course. When you have any doubts about including the work of other authors in your assessment, please consult your trainer/assessor.  The following list outlines some of the activities for which a student can be accused of plagiarism:

  • Presenting any work by another individual as one's own unintentionally
  • Handing in assessments markedly similar to or copied from another student
  • Presenting the work of another individual or group as their own work
  • Handing in assessments without the adequate acknowledgement of sources used, including assessments taken totally or in part from the Internet

Understanding Program Management

In this task you will be demonstrating your ability to envision the desired future state which will include being able to define and agree on future state with relevant stakeholders, monitor and evaluate internal and external program contexts and periodically review the description of the desired future state and confirm or update to maintain alignment with the expected benefits.

  • Briefly summarise the differences between project management and program management. (Guide: 100 words).

 Program management is defined as the process of managing often different types of project with the intention of improving the performance of the organization. On the other hand, it is found that project management is defined as a practice that is mainly utilized in order to initiate, plan, execute as well as control the work associated with the project in order to meet the project objectives within a specific time (Blair 2015).

  • In your own words explain your understanding of program with interdependent projects. (Guide: 250 words)

 It is found that a program mainly comprises of number of interdependent project and all these projects mainly serve in order to achieve the main goal of the program (Humphries et al. 2014). It is found that the projects that are generally combined to form a program helps in achieving a specific set of project objectives. The main role of the program managers is to make sure that the delivery of all the projects must achieves greater benefit in context to business. In addition to this, the program manager plays an important role in order to ensure smooth transition from the present operations to the future approach.

 It is found that in order to execute all the project that are mainly associated within program, it is very much necessary to manage the program quite effectively.

It is found that program management is defined as one of the structured frameworks that generally helps in enabling the entire organization to run on number of projects at the same time for achieving the common objective. The main role of the program management is very much important for the organizations that generally helps in providing value for greater leadership as well as awareness related with the business risk in order to deliver projects. In addition to this, it is found that program management helps in providing a proper comprehensive view of the entire program. The program manager gain knowledge about all the projects and ensure that the goal of all the projects will not interfere with the objectives of other projects (Bentahar and Cameron 2015).

  • Why is it important to have clearly defined resources and appropriate authority to accomplish your projects, and or programs?  You can illustrate your answers as well?  (300 to 350 words).

It is found that it is very much necessary to have clearly defined resources as well as appropriate authority in order to accomplish the projects as well as programs successfully. It is found that proper resource needs to be defined so that the project manager can get idea about the needs as well as requirements of the project. Proper resource planning is required to be made during the planning phase of the project in order accomplish the activities of the project in a very much organized way (Joslin and Muller 2015). Moreover, it is found that appropriate planning of resources is helpful in providing proper overview about the needs of resources in the project so that the project manager will be able to complete the entire project within the approved budget and time successfully. Additionally, it is found that proper definition of the project resources helps in avoiding the unforeseen issues, prevents overallocation as well as helps in minimizing the lack of resources. Furthermore, high level of resource understanding helps in managing as well as executing the project effectively in order to measure the ROI successfully (Kaiser et al. 2015).

 Proper authority also plays an important role in making the undertaken project successful. It is found that that proper authority within the project is necessary so that proper focus will be on the status as well as on the progress of the project. Analysis of proper project status helps in analyzing the completion date of the project. Moreover, it is found that proper management of project with the help of the individual that have appropriate authority within the project is quite helpful in executing all the activities of the project within proper budget and time and thus the objectives of the project can be achieved successfully (Sanchez 2015).

Refer to the scenario above and complete the activity.  

Activity: Meeting

Meet with relevant stakeholder’s and brainstorm the future state of the three projects.  In your meeting you should:

  1. analyse the three projects and identify any issues which the project managers might encounter in executing the projects and
  2. develop ways around the issues which has been defined in the brainstorming session, and
  3. find solutions with informal discussions.  Document your brainstorming session in the template below.  (Guide: 500 words).

Guide: Your colleagues will act as the relevant stakeholders which includes 3 project managers and the Director of Awesome Landscapes.   Document their name and what role they played in the stakeholder brainstorming session.

Brainstorming session worksheet – Future state of programs

Program Manager:

<Name of 1st project manager>

<Name of the 2nd project manager>

<Name of the 3rd project manager>

Program being reviewed:

Program manager

Participating groups:

 Project team members

Location:

Australia

Issues identified

1.

 Budget shortfall: It is found that construction of cascade peak needs huge amount of money however if the budget that is assigned for the project is not enough then the project manager will face number of financial issues. It is found that the problem of budget shortfall can be resolved by utilizing the resources properly as well as by keeping focus the project status report. In addition to this, it is found that by avoiding scope creep the problem of budget shortfall can be handled.

2.

Slippage of schedule: It is found that the chances of schedule slippage is high as the program managers need to complete the work of the three projects within the assumed time. If any project will get delayed then the completion date of the resort will also get affected negatively. It is found that in order to resolve the problem, it is very much necessary to manage the schedule of the project on a regular basis. In addition to this, tracking of the project on a weekly basis is very much effective.

3.

Lack of experience: It is found that as the organization “Cascade Peak Hotel Pty Ltd” undertakes small projects for last 25 years and therefore undertaking the construction of resort in Cascade will be challenging. It is found that due to lack of skill and experience in large projects, the staffs of the organization can face issues in executing the project activities. It is found that in order to avoid such situations, it is very much necessary for the organization to provide a facility of training to the team members so that they can get proper overview about handling large projects.

4.

Lack of resources: Due to transportation, lac of resource can be one of the significant problems. Due to lack of needed resources, the project managers face challenges in completing the work and as a result the project work an get delayed in order to avoid such situation, it is very much necessary to reflect on some other alternative method of transportation or keeping the resources in stock so that the work of project does not delayed.

5.

Transportation issue: It is found that as the construction of the resort will be completed on the Cascade peak, therefore the project managers will face number of issues and challenges in transportation of resources that are generally needed. In order to resolve this problem, the project managers need to keep the resources in stock so that the project does not get delayed due to insufficient resources.

  • You are now required to monitor and evaluate the internal and external work program context or environment with your stakeholders.  This is to ensure that the work environment and work progress stays on track and any delays can be rectified before it affects the end of the project.  
  1. Explain which tools you can use to monitor and evaluate the internal and external work program context and the importance of monitor and evaluating all projects. (Guide: 150 words)

 The tools that can be utilized in order to monitor as well as evaluate the internal as well as external work program are generally listed below:

· Project progress report

· Cost management report

· Ongoing evaluation

· Post project evaluation

 It is found that project monitoring plays an important role in making proper decisions within the project. It is identified that proper monitoring of project generally helps the project managers as well as project teams in order to foresee the potential risks as well as challenges that remain unaddressed within the project. Project monitoring generally helps in analyzing the team performance, progress reports as well as providing proper suggestions as well as recommendations in order to make proper decisions associated with the project.

Explain the importance of communication with all stakeholders as the program manager when monitor. (Guide: 250 words).

 Communication plays an important role while communicating with the stakeholders of the project when the program manager takes the responsibility of monitor the project. It is found that effective communication within the project is necessary while the program management engages with project monitoring.

This is because with the help of communication, the program manager will be able to know about the problems as well as issues that they are facing while undertaking the project. It is found that proper communication will be helpful in resolving the risks as well as issues of the project so that the entire project can be completed on time. In addition to this, if there is proper communication with the project stakeholders then they can easily take proper steps as well as strategies in order to resolve the problems as well as issues (Chih and Zwikael 2015).

Moreover, it is found that proper communication helps in providing detailed needs as well as requirements of the project which is further helpful in meeting the objectives of the project successfully. In addition to this, it is found that collaboration between the stakeholders can be built with the help of proper communication tool so that one can be able to share information quite effectively. Team meetings are also considered as a means of communication through which the stakeholders can be able to know about the information as well as data that they have generally failed to collect with the help of project status report on a weekly basis (Golini et al. 2014).

Meet with the relevant stakeholders and analyse the internal and external work program environment for each of the projects and complete the Stakeholder Analysis table.  (Guide: 1 A4 page).

 

Program Manager:

<Please Fill>

Project Managers:

<Please Fill>

Prepared by:

<Please Fill>

Prepared by:

Date:

27-11-2018

Project stakeholder

Internal environment

External Environment

Best source of information needed

Planned method of delivery

Timing considerations

 Project manager

 The project manager of all the three projects have got proper internal project environment. The project plan that was developed includes all the information related with the project and the team members are supportive.

The project manager faces challenges due to transportation issues. It is found that due to transportation issue they face lack of resources which further creates delay within the project.

It is very much necessary for the project manager to manage the project effectively so that the objectives of the project can be met successfully.

Design bid build method of project is generally used.

The project manager needs to work hard in order to finish all the three projects within the expected time.

Project planner

 It is found that the project planner receives huge support from the project managers and as a result they will be able to work on developing project plan quite successfully within the internal work environment.

It is found that due to lack of communication with the project contractors, the planners can face issues in developing proper plan for the project.

 It is quite important to develop proper plan for the project so that the entire project can be successfully completed within the expected time and budget.

Design bid build method of project is mainly used.

 It is quite necessary to complete the project plan within specified time in order to avoid delay.

Project contractor

 It is analyzed that the project contractors of all the project will able to get proper support from the internal environment so that the work of the project can be completed within the expected time.

 It is found that the project contractors generally face number of challenges and issues due to lack of issue as well as because of delay deliver of the project.

 It is very much necessary for the project manager to utilize proper source of information as well as details so that the they can be able to finish the project within the expected time and budget

Design bid build method is generally used.

 It is very much necessary to collect proper details as well as information so that the entire project can get finished within the specified time.

Suppliers

 The suppliers get proper cooperation from the internal work environment and they generally receives time update about the project needs and requirements that are required to be delivered.

The suppliers face number of challenges in supplying the needed materials as well as resources due to lack of proper facility of transportation.

 It is quite important for the suppliers to deliver proper materials with proper quality.

 Design bid build method of delivery is generally utilized.

It is quite necessary for the suppliers to supply the needed requirement within the specified time.

  • As the Program Manager responsible for interrelated projects, it is important that you ensure that you periodically review the progress of all the projects for completion and costing.  This is important to ensure that that all the projects stay on track and any future issues or problems being addressed immediately.

Meet with the other the project managers (your colleagues from your class) and review the three projects and create meeting minutes to discuss the progress of each project and any current and future issues using the template below.  (Guide: 2 A4 pages).

Meeting Minutes

Team/Project:

 Construction of a resort

Meeting Date:  

27-11-2018

Meeting Facilitator/Program Manager:

<please fill>

Project Managers

<Please fill>

Apologies:

Minutes taker:

Purpose of Meeting:

 To keep track on the project and to discuss on the future issues and challenges

Action Items from Previous Meeting: No actions

Discussion point

Delegated to

Deadline

 

Slippage of schedule: It is found that by analyzing the project status report, it is identified that the project is running out of track and the main reason behind schedule slippage is improper management. It is found that schedule slippage generally causes delay in the completion of the project.

 Project manager

30-12-2018

Increasing cost of project resources: It is found that the cost of the project resources is increasing which generally can create financial issues and challenges within the entire project.

Financial manager

4-12-2018

 

 Unskilled workers: It is found that the workers who are generally involved within the project are not very much skilled and as a result they can face difficulty in completing the work of the project within the expected time.

Human resource manager

6-12-2018

Misuse of resources: It is found that the resources of the project are not properly utilized which further can create issues related to the project budget.

Human resource manager

11-12-2018

 

 Project delay: It is found that from the entire progress report, that the project manager faces difficulty in completing the project activities as per the plan of the project and therefore they generally face project delay.

Project manager

12-12-2018

Improper utilization of project budget: It is analyzed that the budget that is generally needed in order to complete the project generally changes and therefore the problem of budget shortfall generally occurs.

Financial manager

17-12-18

Inexperienced team members: It is found that as the ream members are not very much experienced then they will face lot of challenges as well as issues in completing the work that is associated with the project within the expected time and budget.

Human resource manager

21-12-18

In this task you are required to demonstrate your ability to shape and sustain the program execution approach which includes review the program and defining gaps, define and agree on changes and program execution and review the program execution on an ongoing basis.

  • You as the Program Manager are now required to meet with the relevant stakeholders which includes the project managers, the Director from Awesome Landscapes Pty Ltd, Planning Manager from Cascade Peak Shire Council and discuss the following:  
  1. Project progress of each of the projects and define any gaps between current state and the desired future state
  2. Define and agree on changes needed to move from current state to the desired future state for each of the project
  3. Define and agree the program execution approach based on any changes identified by the stakeholders
  4. Explain how you are going to monitor, review and report on changes, include communication plans
  5. How you are going to periodically review program execution approach and update documents to ensure it aligns to the overall expected benefits of the sponsor company.

Document your discussions in a report format which you will be required to submit to the program sponsor.  In your report you can attach copies Risk Management Plan for each project, SWOT analysis, categorization of the risk, prioritization, areas of expected impact, and risk response to any risks which has identified.  Templates are provided below as a guide.

(Guide: 4 to 5 pages including the templates below. Templates must be in the correct format). Please ensure that whilst you can work in groups, your task must be in your own words and not plagiarized).

  1. A) Project progress by defining gaps between desired and future state of the projects

 Projects

Project progress

Gap between current and desired state

PROJECT 1: PREBUILDING WORKS - RETAINING WALL

 The prebuilding work project is progressing properly for successfully finishing the project activities but it is found that they are behind the schedule.

It is found that as per the schedule of the project, it is necessary to finish 30% of project work but currently only 22% of the work related with the project is completed.

PROJECT 2: PREBUILDING WORKS – BUILDING SUPPORT AND EXCAVATION

 It is identified that the project is progressing as per the schedule however it is analyzed that the budget that is spend on the project exceeds.

As per the project plan, the project manager needs to invest 25% of the money in order to finish the work till now however it is analyzed that around 35% of money is spend.

PROJECT 3: CASCADE PEAKS LANDSCAPING PROJECT

 It is found that both the landscaping project is behind the schedule.

 As per the assumption, the project must have completed 10% of its work however it is found that the work of the landscaping project has just started.

  1. B) Changes needed in the project

Projects

Actions needed to meet the objective of future state

PROJECT 1: PREBUILDING WORKS - RETAINING WALL

 It is very much necessary to track the schedule of the project on a regular basis so that the problem that is associated with the schedule slippage can be resolved.

PROJECT 2: PREBUILDING WORKS – BUILDING SUPPORT AND EXCAVATION

 It is very much necessary to manage the costs as well as resources of the project effectively so that the entire project get completed within the expected budget.

PROJECT 3: CASCADE PEAKS LANDSCAPING PROJECT

 Proper management of project schedule with appropriate support of the project team members is helpful in meeting the project goals and objectives.

  1. C) Program execution approach

 The program execution approach that are mainly used by the program managers in order to execute the project activities are generally elaborated below:

  • It is found that it is very much necessary for the program managers to keep tracking the project on a weekly basis while executing the project.
  • The costs as well as resources of the project must be managed effectively while executing the projects successfully.
  1. D) Steps of monitoring and reviewing project

The steps that are generally undertaken in order to monitor as well as review the project are generally elaborated below:

Report to management: It is found that the changes that are generally required within the project must be reported to the management of the organization in order to take their approval in making the required changes.

Provide improvement plans: After reporting the required changes to the management, it is very much necessary to develop proper improvement plans in the project so that proper improvement can be made.

 Communication plan: Proper communication plan needs to be created in order to communicate the changes that are generally required within the project. Communication plan plays a great role in providing proper information about the needed changes.

  1. E) Review program

The execution approach will be reviewed by undertaking steps that are generally elaborated below:

Role of Program Manager in Achieving Business Objectives

 Weekly status report: Weekly status report must be developed in order to track the status of the project on a weekly basis for making sure that the objectives of the project are met.

Project progress report: The progress report must be analyzed as well as reviewed on a weekly basis in order to meet the project objectives as per the project sponsor.

Risk Management Plan

Program name:

 Development of resort

Prepared by:

<Please fill>

Description of Risk Management Methodology to be Used:

Approaches

The approaches that are used for managing risks that are associated with the project are elaborated below:

· Top down multi pass procedure

· Quantitative risk-based forecasting

Tools

The tools that are generally used in order to manage the risks of the project are generally listed below:

· Threat analysis

· Program risk management

· Cost risk analysis

· Capability risk analysis

Data Sources

It is found that information related with project risks are generally collected with the help of the steps that are generally illustrated below:

· Interview

· Observation

· Analysis

· Brainstorming

Roles and Responsibilities

Risk analyst must undertake the entire responsibility of identifying, analyzing as well as monitoring the risks as well as managing the risks as well as challenges that are associated with the project. In addition to this, the risk analyst is also responsible of mitigating the risks successfully by adopting proper strategies so that the entire can be completed successfully within the expected budget and time.

Timing

 It is very much necessary to complete the risk management plan within the expected time and budget so that the challenges as well as risks that are associated with the project can be resolved quite successfully.

SWOT Analysis

Project name:

 Construction of resort in Cascade Peak

Prepared by:

<Please fill>

 

Program Strength

 The strengths are listed below:

Ø The resort that is being constructed in Cascade peak will generally be helpful in providing accommodation to the skiers and climbers

Ø The construction of resort will be helpful in gaining huge amount of money from tourism

Program Weaknesses

The weakness of the program is listed below:

Ø Huge amount of investment is required in this project

Ø The time that is needed for completion of the project is more than 3 years.

Program Opportunities

The opportunities that are associated with the program are generally listed below:

Ø The construction of resort will be helpful in boosting the business of tourism

Ø More revenue will be earned due to tourism

Program Threats

The threats of the program are generally elaborated below:

Ø It is identified that chance of financial risk is too high in the project

Ø Schedule slippage can be greatest problem for the project

 

Program objective

Very low

.05

Low

.1

Moderate

.2

High

.4

Very High

.9

Cost

Very High

Schedule

Very high

Scope

High

Quality

High

The impacts on program objectives can be assessed on a scale from Very Low to Very High or on a numerical scale.  The numerical (cardinal) scale shown here is non-linear, indicating that Awesome Landscapes wishes to avoid risk worth high and very-high impact.

In this task you are required to demonstrate your ability to shape and sustain the program’s business case which includes define, document and approve business case, monitor and evaluate internal and external program contexts and review the program’s business on an ongoing basis.

  • What is the purpose of the business case and what would it typically include? (Guide: 150 – 180 words).

The program mainly reflects on the construction of a resort in the Cascade peak. It is found that the due to increased tourism in the Cascade region, it is very much necessary to have a resort in the peak as the nearest accommodation in the region is over two hours of drive. It is found that the construction of the project will generally create both excavation as well as landscaping services ecologically within the resort on the lower slopes of the Cascade region. It is found that the construction of the resort in Cascade region will successfully get completed within time period of 4 years by utilizing budget that is generally provided by the project sponsors.

What criteria would you specify to measure whether the specified benefits of the program are being met? (Guide 200 words)

 The criteria that are needed to be specified in order to reflect that the benefits or objectives of the program will be met are generally reflected below:

Completion of project within specified time and objectives: If the entire program will get completed within the expected budget and time then it can be analyzed that the benefit of the program will be met as the program manager does not need to undertake more work in order to finish the project.

Meeting project objectives: If the objectives of the project are successfully met then it can be analyzed that the goals and objectives of the project are met successfully and the resort that is constructed will be able to provide proper facility or services to the tourist.

Satisfaction among the tourist: If the construction of the resort in the Cascade peak will be able to provide proper accommodation facility to the tourist then it can be analyzed that the program benefits are met.

Refer to the all the discussions you had with the stakeholders in the task 2 regarding the three projects.  You are now required to develop a business case for the program which includes the 3 projects.  You must demonstrate advanced writing skills when developing your business case.  Present the business case to the relevant stakeholders and get the business case signed off.  Refer to Cascade Peaks Project Charter and the Awesome Landscapes website for assistance to complete this task.  (Guide: 8 to 10 A4 pages).

In this task you are required to demonstrate your ability to shape and sustain program governance which includes being able to define, maintain and refresh the program organization, design program boundaries and governance structures and identify and devise polices, processes and communicate with pertinent stakeholders.

  • What is the role of the program/project sponsor? (Length 250 words)

 The program or project sponsors are considered as the champions of the project or program. It is found that the project sponsors are the ones who generally helps in providing financial resources for the project. The role of the project sponsor is to gather proper support for the project by providing funds so that the project can be completed successfully. In addition to this, it is found that the project sponsor helps in providing information related with the scope of the project (Bucero and Englund 2015).

 The project sponsor plays a great role in developing the project plan and during the development of the project plan, the project manager generally reviews the WBS and then determines the report that is needed by the management for overseeing the project. Moreover, it is found that during the project execution, monitoring as well as control phase, the project manager mainly involves themselves in enforcing various types of quality policies, evaluation for fast tracking as well as helps in resolving the conflicts that are associated with the project (Pollack and Adler 2015). In addition to this, it is found that the project generally acts as an arbitrator and they make decisions that are associated with the project beyond the authority of the project. They also act as a link between the business community as well as project manager and thus helps the management decision making groups in making decisions

What are typical responsibilities of the program/project sponsor. (Guide: 350 words)

 The responsibilities of the program or project sponsor are generally elaborated below:

The typical responsibilities of project sponsor are elaborated below:

Approves key deliverable: The project sponsor takes the responsibility of approving the deliverables of the project that are generally important for meeting the objectives of the project.

 Ensures project control: They are mainly responsible of making sure that the project is on the track and it will get completed within the expected time and budget and thus the project is in the control.

Resolves issues: It is found that the project sponsor is mainly responsible of resolving the problems as well as challenges that are generally related with the competition of resources as well as priority clashes which are generally the beyond the control of the project manager (Zeng et al. 2014).

Establishes project organization: It is found that the project sponsor mainly takes the responsibility of establishing the project organization as well as roles and reporting structure that is generally needed within the project in order to execute the project successfully.

 Ensures risk management: Thy take the responsibility to make sure that the challenges and issues that are mainly associated with the project can get resolved successfully and the project will be completed within the expected time and budget or not (Hopkinson 2017).

 Focuses on project quality: It is found that the project sponsor mainly helps in improving the quality of the project and they generally utilizes number of methods in order to maintain the project quality.

Ensures changes are managed: They takes the responsibility of making sure that the changes that are generally needed within the project can be implemented quite successfully. In addition to this, they also ensure that these changes that are generally don within the project are helpful for the success of the project or not (Andersen 2016).

Keeping to schedule: The sponsors of the project are heavily involved within the project in order to make sure that the entire project is kept to the schedule along with the project manager and in order to manage the schedule of the project, the project sponsor review the status of the project quite frequently.

Prior to program commencement what governance structures should be in place to ensure program and project benefits can be realised?  (Guide: 250 words)

 It is found that proper governance structure is generally needed for realizing the benefit of project or program. It is found that as the program progresses, it generally needs proper linkage mechanism that generally helps in making sure that the alignment between the business strategy as well as direction are quite helpful for the result of the outcome of the project. It is found that the governance mechanism generally helps the program inn sustaining the potential I order to deliver the promised value (Levin and Green 2016). Furthermore, it is identified that the mechanism is also helpful in putting insight as well as control over the entire execution of the program. They generally help in allowing proper management in order to refine the success in order maintain the alignment with proper evolving strategy of the business. It is found that in order to achieve proper linkage as well as oversight, it is necessary to have effective governance.

In addition to this, it is found that governance is considered as the combination of various individuals filing the management roles as well as program oversight different functions that are generally organized into various structures as well as policies in order to define the management principles as well as decision making (McCall and McMahon 2016). Moreover, both the governance as well as structure are generally focussed on giving proper direction as well as oversight in order to guide the achievement related with the business outcome. Thus, it is analyzed that effective governance structure as well as different functions of the governance helps in identifying, assessing as well as responding to various internal as well as external events by making adjustment within the program components as well as features.

As the program manager of the Cascade Peaks Landscaping Program, you are required to design program boundaries and governance structures to exploit collaboration with the sponsoring organisation which is Cascade Peaks Hotel Pty Ltd.    Explain how you can identify and design program boundaries and governance structures for this program and why you should identify project boundaries in a report format. (Guide: 450 words).

 It is found that setting boundaries is considered as one of the important parts of establishing one’s identity for the success of the program. It is found that in order to design the program boundaries, it is very much necessary to follow the steps that are generally elaborated below:

Clarifying the target outcomes: It is found that the most effective program generally begins with a focus in order to target the outcome by enhancing he performance as well as by improving the management skill. It is found that one of the most important way to clarify the target outcome is to define as well as clarify the program’s theory of change (Humphries et al. 2014).

Leveraging the existing knowledge: It is found that effective programs generally rely on the activities as well as content in order to have a measurable as well as meaningful impact. It is found that leveraging the existing knowledge of the social sector helps in identifying the program inputs. It is found that capitalizing the previous experience as well as research assists in maximizing the effectiveness of the program in order to avoid the mistakes that have generally learned and made from.

Connecting the program inputs into specific output: It is found that once the high impact programs are identified then one needs to revisit the entire theory of change in order to make sure that the targeted outcome is quite sufficiently supported by the inputs. In addition to this, it is found that input must be logically led to enable various outcomes of the project that are very much specific (Steinfort 2017). Thus, it is found that connecting the program input into proper output is generally helps in creating program boundaries as well as governance structures that are generally needed.

Focussing on measurement as well as implementation: It is found that in order to determine effective inputs to the program that is generally connecting them with specific project outcomes, it is very much important to design programs in such way that it generally anticipates the obstacles of the organization which can be implemented effectively. It is found that it generally requires proper planning and thinking. Moreover, it is found that by focussing successfully on measurement as well as implementation generally helps in determining the program governance as well as structures that are generally required.

Project boundaries are generally identified to be important as it generally helps in making the entire project successful as the entire program can be develop as per the design so that it can be helpful in meeting the goals and objectives. Therefore, it can be analyzed that project boundaries generally plays a great role in making the entire project successful by designing the program effectively so that it can be completed successfully within the expected time.

To ensure the success of the program, you are required as the program manger to identify and devise policies, processes and procedures to support the management of the program and communicate with all the relevant stakeholders.  Write a report explaining how you are going to use policies, procedures and process to support this process?  (Guide: 1,000 words).

Introduction

 The program mainly reflects on the construction of resort in Cascade peak. It is found that in order to ensure the success of the program, it is very much necessary to determine as well as devise the policies and processes for supporting the management of the program. The main aim of the report is to identify the policies and processes that are generally required by the management for communicating with the stakeholders of the organization. It is found that in this report, the way in which the policies and processes are generally utilized in order to make the construction of resort successful are elaborated.

Importance of Resource Planning

 Identification of policies and procedures for supporting management of the program and reason for using

 It is found that identification as well as establishment of proper policies as well as procedures are quite important for supporting the management of the organization as well as for communicating with the stakeholders. It is found that the it generally takes proper amount of collaboration as well as right types of distributive mediums in order to measure the understanding. It is found that development of proper policies as well as procedures helps in establishing proper behavior, track conformance as well as demonstration of proper compliance (Gosling et al. 2015). It is identified that appropriate policies as well as procedures are helpful in creating for the foundation of various operations.

It is found that policy is considered as one of the statements that helps in underpinning hoe the human resource related issues will be dealt within an organization. It helps in communicating with the values of the organization in order meet the behavior as well as expectation of the employees. It is found that workplace related policies are generally reinforced in order to clarify various standards that are considered as an operating procedure within a workplace. It is found that there are number of benefits of having policies within an organization (Blair 2015). Policies are considered to be very much consistent with the organizational value and it generally complies with the employment as well as with the other associated legislation.

In addition to this, it is found that policies are generally used in order to make sure that the consistency as well as uniformity are generally helpful in making proper decisions in context to operational procedures. In addition to this, it is found that the policies that are generally identified as well as devised within the workplace are helpful in adding strength to the staff’s position when possible legal actions can generally arise (Andersen 2016). Moreover, it helps in saving time when a new problem can generally be handled effectively with the help of existing policy. The organizational policies assist in fostering stability, continuity and helps in maintaining the direction of the entire organization during the entire period of change.

 The process of the organization or workplace generally consists of five important steps that are generally include review of plans and objectives, determination of work activities for accomplishing objectives, classification of various manageable units as well as designing various hierarchy of relationships.  It is found that organizational processes are generally utilized in order to make proper decisions (ZengTam and Tam 2015). It generally involves identification as well as selection of solutions that generally results in desired action. Organizations generally utilizes the decision-making processes in order to execute the objectives of the project effectively.

There are number of factors that generally helps in influencing the good decisions within an organization. In addition to this, it is identified that a manager would be able to improve the decision-making processes by managing the decision making and by searching the understanding by properly establishing the direction with proper objective so that the social and political forces can be able to present challenges quite effectively (Blair 2015). The steps that are generally followed by the organization in order to make proper decisions related with the organization include identification of the problem opportunity, generation of alternative solution, evaluation of various alternative as well as selection of proper solution and implementation and evaluation of the solution that is generally selected.

Clear Authority and Focus on Project Status

 It is analyzed that organization generally uses number of policies as well as procedures in order to outline the rules as well as for outlining different courses of action for dealing with number of problems. Organizational policies are helpful in making the employees of the organization to properly understand the views that are important for achieving the organizational goals and objectives (Levin and Green 2016). Policies are generally considered as one of the general statements that helps in reflecting the way in which the organization should behave whereas the procedures help in defining how to undertake a work in a step wise process. Moreover, a policy can be considered as a security related that generally can be utilized in order to identify as well as mitigate various types of risks and challenges that are mainly associated with the project

Conclusion

It can be concluded that identification of different types of policies, processes as well as procedures are generally helpful for the organization as it generally helps in supporting the management as well as in communicating with the various stakeholders of the organization. It is identified that proper policies of the organization are generally helpful in in adding strength to the staff’s position when possible legal actions can generally arise.

Moreover, it helps in saving time when a new problem can generally be handled effectively with the help of existing policy. In addition to this, it is found that the organizational processes as well as procedures are generally helpful in outlining the various course of cation so that the problem of the organization can be dealt quite successfully. The organization also uses various policies as well as procedures in order to make proper decisions within the organization so that the organization can be able to achieve its objectives and goals.

Please note that the feedback in this Observation Checklist is additional to the feedback which will be provided to the student on his/her Student Cover Sheet when the assessor complete marking of the full unit of competency or a cluster.

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Bentahar, O. and Cameron, R., 2015. Design and Implementation of a Mixed Method Research Study in Project Management. Electronic Journal of Business Research Methods, 13(1).

Blair, D.G., 2015. Enhancing Trust in Government: Adoption of Program Management Discipline Can Help Government Improve Program Delivery and Service. Public Administration Review, 75(6), pp.789-790.

Brudney, J.L. and Meijs, L.C., 2014. Models of volunteer management: Professional volunteer program management in social work. Human Service Organizations: Management, Leadership & Governance, 38(3), pp.297-309.

Bucero, A. and Englund, R.L., 2015, October. Project sponsorship: Achieving management commitment for project success. Project Management Institute.

Cagliano, A.C., Grimaldi, S. and Rafele, C., 2015. Choosing project risk management techniques. A theoretical framework. Journal of Risk Research, 18(2), pp.232-248.

Chih, Y.Y. and Zwikael, O., 2015. Project benefit management: A conceptual framework of target benefit formulation. International Journal of Project Management, 33(2), pp.352-362.

Conforto, E.C., Salum, F., Amaral, D.C., da Silva, S.L. and de Almeida, L.F.M., 2014. Can agile project management be adopted by industries other than software development?. Project Management Journal, 45(3), pp.21-34.

de Carvalho, M.M., Patah, L.A. and de Souza Bido, D., 2015. Project management and its effects on project success: Cross-country and cross-industry comparisons. International Journal of Project Management, 33(7), pp.1509-1522.

Eigbe, A.P., Sauser, B.J. and Felder, W., 2015. Systemic analysis of the critical dimensions of project management that impact test and evaluation program outcomes. International Journal of Project Management, 33(4), pp.747-759.
Näsholm, M.H. and Blomquist, T., 2015. Co-creation as a strategy for program management. International Journal of Managing Projects in Business, 8(1), pp.58-73.

Golini, R., Kalchschmidt, M. and Landoni, P., 2015. Adoption of project management practices: The impact on international development projects of non-governmental organizations. International Journal of Project Management, 33(3), pp.650-663.

Golini, R., Kalchschmidt, M. and Landoni, P., 2015. Adoption of project management practices: The impact on international development projects of non-governmental organizations. International Journal of Project Management, 33(3), pp.650-663.

Gosling, J., Case, P., Tulloch, J., Chandramohan, D., Wegbreit, J., Newby, G., Gueye, C.S., Koita, K. and Gosling, R., 2015. Effective program management: a cornerstone of malaria elimination. The American journal of tropical medicine and hygiene, 93(1), pp.135-138.

Hopkinson, M., 2017. The project risk maturity model: Measuring and improving risk management capability. Routledge.

Humphries, S., Stafinski, T., Mumtaz, Z. and Menon, D., 2014. Barriers and facilitators to evidence-use in program management: a systematic review of the literature. BMC health services research, 14(1), p.171.

Joslin, R. and Müller, R., 2015. Relationships between a project management methodology and project success in different project governance contexts. International Journal of Project Management, 33(6), pp.1377-1392.

Kaiser, M.G., El Arbi, F. and Ahlemann, F., 2015. Successful project portfolio management beyond project selection techniques: Understanding the role of structural alignment. International Journal of Project Management, 33(1), pp.126-139.

Kerzner, H., 2017. Project management metrics, KPIs, and dashboards: a guide to measuring and monitoring project performance. John Wiley & Sons.

Levin, G. and Green, A.R., 2016. Implementing Program Management: Templates and Forms Aligned with the Standard for Program Management, (2013) and Other Best Practices. Auerbach Publications.

Marcelino-Sádaba, S., Pérez-Ezcurdia, A., Lazcano, A.M.E. and Villanueva, P., 2014. Project risk management methodology for small firms. International journal of project management, 32(2), pp.327-340.

McCall, M. and McMahon, D., 2016. Customer loyalty program management: what matters to the customer. Cornell Hospitality Quarterly, 57(1), pp.111-115.

Pollack, J. and Adler, D., 2015. Emergent trends and passing fads in project management research: A scientometric analysis of changes in the field. International Journal of Project Management, 33(1), pp.236-248.

Sánchez, M.A., 2015. Integrating sustainability issues into project management. Journal of Cleaner Production, 96, pp.319-330.

Sears, S.K., Sears, G.A., Clough, R.H., Rounds, J.L. and Segner, R.O., 2015. Construction project management. John Wiley & Sons.

Špundak, M., 2014. Mixed agile/traditional project management methodology–reality or illusion?. Procedia-Social and Behavioral Sciences, 119, pp.939-948.

Steinfort, P., 2017. Community and post-disaster program management methodology. International Journal of Project Management, 35(5), pp.788-801.

Takey, S.M. and de Carvalho, M.M., 2015. Competency mapping in project management: An action research study in an engineering company. International Journal of Project Management, 33(4), pp.784-796.

Zeng, S.X., Tam, C.M. and Tam, V.W., 2015. Integrating safety, environmental and quality risks for project management using a FMEA method. Engineering Economics, 66(1).

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