On successful completion of this course you will be able to:
1.Understand what contemporary management issues and challenges are in modern organisations;
2.Apply relevant theories to critically examine contemporary management issues and formulate effective solutions to these issues;
3.Effectively communicate concepts and arguments learned in contemporary management in a logical, coherent and engaging manner;
4.Demonstrate interpersonal and teamwork skills in analysing issues and challenges, and finding solutions.
Contemporary Issues Faced by Modern Organizations like Bupa
Contemporary issues or challenges are those, which are common to all organisations like Bupa globally. Due to the contemporary issues and challenges, the global companies have been facing several problems, like work environment problem, decision-making problem etcetera. This study has focused on such kind of contemporary issues and challenges faced by modern organisations like Bupa. Along with this, this study has presented critical discussion on different theoretical approached belongs to contemporary issues and challenges. However, some boundaries have been faced during the continuation of the study like, employee personality, changing nature of customer, physical disabilities etcetera. The contemporary issues related to these areas sometimes remain unsolved.
The contemporary issues and challenges can be internal or external and this types of issues are seems to be common for maximum modern organisations like Bupa. Therefore, the decisions taken for those issues in different global organisations like Bupa might be similar (Rosenbach, 2018). On the other hand, Nelen and Siegel (2017) stated that contemporary issues from company’s internal environment can be handled, but the issues from external environment are comparatively too tough to control. In many cases, the companies faced several decision-making problems due to contemporary issues like wrong information deliver, inadequate feedback, communication gap between company and customers etcetera. The contemporary issues and challenges in modern organisations like Bupa are as follows:
Communication barrier due to technology and digitalisation is an important issue for all modern organisations like Bupa. Due to this contemporary issue, the management level personnel become unable or face problems to make decisions. According to Smith et al. (2017), the top level and middle level managers should be responsible for making effective communication among sub-ordinates and make them aware of using technology and digitalisation. It is necessary for the managers to create motivation level and encourage them so that the sub-ordinates can share everything with their seniors. On the other hand, Clegg (2017) argued that the communication barrier might create due to less workforce level of sub-ordinates. In case of Bupa, the managers put their effort, but the sub-ordinates do not take attention on that and they have less knowledge of technology and digitalisation. Therefore, this issue occurs somehow within organisation.
Working in diversified work culture is necessary for all employees to have different knowledge and ethics related to human resource. Along with this, cross cultural diversity is necessary for knowledge and technique sharing (Mansfield et al. 2018). However, it can be seen that many employees have ego problem, due to that they are unable to share or have knowledge and remain uncompetitive in nature. This kind of issues creates problem in work environment. On the other hand, issues of work culture sometimes disregard the moral and ethics of business and organisation as well.
Theoretical Approaches related to Contemporary Issues
Managerial skills and competitive skills are most important for each personnel in an organisation. In this case, the employee and the employer have equal role; because what the employer would teach the same would need to learn by employee (Cudd and Navin 2018). This is the most effective way to increase interpersonal skills. The issue of interpersonal skills appear due to misbalance in efforts of employee and employer both. According to Mondada (2019), autocratic leadership style could be a reason for issues in interpersonal skills. That means, there are several points to discuss regarding contemporary issues of interpersonal skills.
This is most rising issue in global companies, where employees get harassed by others. The harassment can be of different types, verbal or physical. Companies should have proper law and department for this kind of issues, because this type of issue can affect badly o workforce level of employees, especially for women employees (Cohen and Kisker, 2017). Sometimes, it can be seen that white collar employees misuse their position and power in organisation by harassing other employees. However, all the middle or lower level employees should have right to take necessary action against the harassment and the board of directors of the company must take necessary action on that.
Organisations like Bupa have different department for covering different level tasks to meet objectives. However, employees apply for their job based on the reputation and goodwill of the company. This is employee’s own decision, nobody can interfere in this. However, due to some wrong influences, employees might have to face problems with their job profile within organisation (Mumby, 2016). In this case, employee will take his/her own decision by not following the influencers. The wrong influences might come from external or internal. On the other hand, employees can complaint against those kinds of activities in organisation.
Sometimes, it can be seen that employees or personnel from one department do not trust fully on other department. This may occur due to some previous experience or result. However, working within same organisation for same objectives, all employees should trust on each other. Moreover, all employees should maintain the morality and reliability among them (Devine, 2018). This is not an important issue, but it can be seen in many organisations like Bupa. According to Agasisti (2016), organisational works are interrelated to each other and based on common goal, whether it is done by same department or not. However, it is important to provide trustworthy result and report of every task, so that other department can blindly use those for further tasks.
Communication Barriers due to Technology and Digitalization
The above discussion has clearly stated different levels of contemporary issues within global organisations like Bupa. Along with this, it is clearly defined that how the contemporary management issues and challenges can create within the workplace. Nevertheless, it is necessary to know to what extent those contemporary issues can affect organisational activities.
- The contemporary management issues and challenges can misbalance the working environment by creating a conflict level within organisation. Therefore, it is necessary for white collar managers to avoid those kinds of issues and make sure workplace should not be affected by those issues and challenges (Greenberger et al.2017).
- The contemporary issues and challenges might affect on motivation level and workforce level of the employees. Due to that, the employees might lose their flow of doing work and that will affect on organisational objective fulfilment. Employee motivation is important for meeting organisational objectives.
- A friendly and co-operative work culture should be maintained within organisation. This work culture will reduce the conflict level and outcome will be better. However, due to contemporary management issues and challenges the work culture might get affected (Dinas et al.2016). Along with the managers, the employees should take responsibility to maintain effective working environment in organisation.
- The contemporary management issues and challenges might affect on economical condition of the organisation; if the issues can affect organisational tasks and objectives that may lead to reduce profitability of company. Along with this, reduction in profit level may affect on company’s market share and goodwill.
Different management theories are developed based on the common management issues and those theories are helpful to find out solutions for those issues. It has been discussed that contemporary management issues and challenges can affect organisational objectives and work environment. There are different theories which are made based on common organisational issues and the theories are affective enough to provide possible solution to them.
Fiedler’s contingency management theory is based on situational challenges of organisation. According to this theory, company should have strategies or plan based on the situation, because any how organisational activities must not affected. According to Batra et al. (2016), Fiedler’s contingency management theory also focuses on leadership approached of a organisation. As per the theory, the leaders must be supportive enough to their team members so that they can e motivated and encouraged. In this support, O’Cass and Wetzels (2018) stated that it is important in the context of how the sub-ordinates will accept their team leader. Therefore, necessary skills should be present in team leader.
On the other hand, this is a behavioural approach to provide best way to complete organisational activities. However, a participative and co-operative working environment would need to maintain by the leaders. The importance of workers or sub-ordinates must be shown in workplace so that they can increase their workforce level (Devine, 2018).
The three dimensions are leader – worker relationship, leader’s position power and degree of task structure. These three dimensions are important for executing any level of tasks within the organisation. In this case, the main role would be playing by the leader or manager of organisation, because employees become perfect n their task with the help and training of leaders and managers. In the words of Cohen and Kisker (2017), leaders have the power to increase the workforce level of sub-ordinates. On the other hand, it is necessary for the leaders to allocate suitable tasks to the employees. That means work distribution is important for better outcome.
According to this approach, all employees and internal or external factors are engaged to take right decision on organisation. It can be a quality of leader or manager to involve all level employees in decision making process. In the words of Cohen and Kisker (2017), system approach is useful for evaluating market situation also. Through this approach, the company would be able to analyse the internal and external situation of the organisation and create necessary decision to debug the problem.
Working in a Diversified Work Culture
Here, the talent management plan is provided:
- Pull in Main talent: initiate the majority capable furthermore talented workers accessible. When you have key ability management, you have the capacity should make a manager brand, which organically attracts your Perfect talent, Furthermore over turn, contributes should higher levels about benefits of the business execution What's more comes about (O’Cass and Wetzels, 2018).
- Constant scope for incredulous roles: An association will be ready for holes for discriminating abilities Also need an arrangement should address those discriminating parts also profoundly particular parts in the workforce. This implies that an association will have a constant stream from claiming workers will fill discriminating roles, which ensures operations run smoothness Furthermore your customers What's more stakeholders need aid fulfilled. It additionally implies that other workers need aid not left for additional workloads, which Might inevitably prompt burnout.
- Captivated employees: An association could make precise Furthermore steady choices over the advancement for staff, guaranteeing that the individuals you oblige it need the abilities What's more advancement necessary What's more sparing cash looking into unnecessary improvement. Additionally, the point when there is a reasonable methodology for development, representatives feel more captivated and this once more builds maintenance rates Also likewise ensures that the association might help its operational prerequisites.
This study has provided different concepts of contemporary issues and challenges. Along with this, the impact levels of those issues are stated clearly. It has been discussed that contemporary management issues and challenges can affect organisational objectives and work environment. There are different theories like system approach, three dimension approach etcetera, which are made based on common organisational issues and the theories are affective enough to provide possible solution to them. Along with this, knowledge of solution to contemporary issues is gathered through this study (Nelen and Siegel, 2017). Apart from this, business applications like e-mails, enterprise social media etcetera could be used for effective communication within organisation and these tools can be used for information sharing.
Throughout the study, several contemporary issue of organisation are discussed. Moreover, this study helped to have knowledge about contemporary solutions the issues. The discussed theories and approaches would be helpful for future perspective. Along with this, this study has presented critical discussion on different theoretical approached belongs to contemporary issues and also provided a talent management plan in this regard. The arguments and concepts of theories helped to create effective solutions for contemporary issues and challenges.
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