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Challenges in Service Delivery

Question:

Discuss about the Driver Behavior and Environmental Performance.

The company that is being considered as per the requirements of the report is a transportation company situated in Singapore. The transportation industry of Singapore is facing an issue based on the availability of the services that the companies aim at providing. The concerned company, Comfort transportation, aims at rendering the required services to its clients. However, the company is facing interruptions in the services that are being provided by the organization due to the involvement of the private cars in the sector. The owners of the private cars are taking over the market of the concerned company through their uninterrupted services (Phillips & Phillips, 2016). The technological advancements made by the sector have helped in undertaking a proficient networking based on the specific requirements of the clients. Failing to adhere to the technological advancements made by the sector, the employees are losing the clients, which are resulting to a loss of resource for the organization. The employees, due to their limited technological knowledge, are not undertaking the proper usage of the portal and the user interface (Young, Birrell & Stanton, 2012). It is resulting to the loss of clients, which affects the market of the organization. The loss of the market has affected the situation of the company largely. It has affected the availability of the organizational resources in the market.

The organization must undertake proper training sessions in order to ensure the proficiency of the employees to adopt themselves to the technological advancements and thereby understand their respective job roles (McCarthy & Milner, 2013). The most important steps that must be enumerated by the organization in order to retain the rate of the clients are to train the employees on the orientation and the development of the linguistic skills. It helps in the better understanding of the elements that is required by the organization to bring about the change in the organizational structure and the market. The training sessions will help the employees of the organization to cope up with the technological and the other aspects, which they might face while performing their respective job roles.

The training session that the organization aims at undertaking will help the employees in understanding the usage of the various technologies that are being included in their respective job roles. The proper usage of the resources will help in the retention of the clients. The most important consideration undertaken by the organization relating to the training is based in the requirements of the change that the organization is required to undertake (Khisty & Lall, 2017). It helps in improving the situation of the organization in the market. The training is aimed at yielding the following outcomes that is being enumerated in this section of the analysis.

  • The training will help the employees in improving their linguistics and thereby enhance their understanding of the different languages used by the clients
  • The training will also enhance the technological understanding of the employees, which will help them in understanding the varied requirements of the clients
  • The training will induce the proper professional behavior in the employees which will help in undertaking the improvements in the organizational structure

Impact of Technology in the Industry

The training is an important aspect as it includes the various schemes of improvements that the organization might undertake considering the required changes.

The methods that are being undertaken by the organization based on the requirements of the organization to bring about the change in the structure of the organization. It helps in the better understanding of the goals and their respective implementation. The training that is being undertaken by the organization aims at improving the situation of the organization in the respective sections. The following steps that the organization might take during the training session are being enumerated in this section of the analysis.

The linguistic training that the organization aims at providing will help the employees in understanding the basics of certain languages. It will help them in understanding the requirements of the foreign clients. The different languages that are being used in this sector is based on the nationality of the clients and their respective cultures (Esser et al., 2013). The company, through this training will help the employees in understanding the basics of the different languages used by the clients, which results to client satisfaction from the services.

The training on the technology will help the employees in understanding the usage of the portal and the user interface. It will help in retaining the clients. The over loaded segments of the interface might be managed through the proper allocation of the clients to the different user portals. Therefore, the organization takes steps in order to guide the employees, most specifically the drivers in order to bring about the change in the situation of the organization.

Proper training must be provided by the organization in order to ensure the safety of the clients who are taking a ride in their vehicles (Chang & Hung, 2013).  The most important step that is being undertaken by the organization is based on the retention of the clients. Therefore, the organization must make the employees aware of the safety practices that must be undertaken by the people in order to ensure the safety and security of the passengers and the foreign guests. This will help in enhancing the brand loyalty of the organization.

Effective communication is an important step that must be undertaken by the organization in the training session in order to make the people aware of the benefits of undertaking effective communications. This also helps in integrating the internal and the external departments of the organization (Asawasakulsorn, 2015). The integration of the departments will result to the improvements that are being planned by the organization. on the other end, training on effective communication will also help the employees in sharing the discrepancies that they are facing in performing their job roles. It will help the organization in bringing in modifications. The training on the usability and the accessibility of the proper channels of communication helps the organization in undertaking proper communication with its staff members (Cummings & Worley, 2014).

The Importance of Employee Training

Individual mentoring that is being undertaken by the organization will help in empowering the individuals. It will help the organization in resolving the issues faced by the individuals in performing their job role (Rolim et al., 2012). The most important step that the organization might undertake in this session is to clarify the doubts of the people and thereby ensure the safe and efficient functioning of their respective job roles.

The assessment that is being undertaken by the organization in order to understand the efficiency of the training session is based on the requirements of the organization to bring in the change. In order to evaluate the efficiency of the training session and thereby assess the change that is being undertaken, the organization might maintain a record of the situation before and after the training (Tolley & Turton, 2014). The differentiation of the activities and the situations before the training and after the training will yield the results of the effectiveness of the training.

In order to undertake the training the organization will be requiring a set of resources. The resources will help the organization in undertaking the training program with ease. The required resources are being enumerated in this section of the report. 

The training materials refer to the readings and the lessons that the training seeks to achieve. The content of the training materials and the serially arranged form helps in the proper undertaking of a training session. The materials therefore are required to be developed in accordance to the needs of the training session that the organization aims at providing.

Audio-visual presentations must be developed in order to enhance the understanding of the delegates attending the training session. It helps in the effective undertaking of the training by the organization.

References

Asawasakulsorn, A. (2015). Transportation Collaboration: Partner Selection Criteria and Interorganizational System Design Issues for Supporting Trust. International Journal of Business and Information, 4(2).

Chang, L. Y., & Hung, S. C. (2013). Adoption and loyalty toward low cost carriers: The case of Taipei–Singapore passengers. Transportation Research Part E: Logistics and Transportation Review, 50, 29-36.

Cummings, T. G., & Worley, C. G. (2014). Organization development and change. Cengage learning.

Esser, K., Hillebrand, W., Messner, D., & Meyer-Stamer, J. (2013). Systemic competitiveness: new governance patterns for industrial development. Routledge.

Khisty, C. J., & Lall, B. K. (2017). Transportation engineering. Pearson Education India.

McCarthy, G., & Milner, J. (2013). Managerial coaching: challenges, opportunities and training. Journal of Management Development, 32(7), 768-779.

Phillips, J. J., & Phillips, P. P. (2016). Handbook of training evaluation and measurement methods. Routledge.

Rolim, C. C., Gonçalves, G. N., Farias, T. L., & Rodrigues, Ó. (2012). Impacts of electric vehicle adoption on driver behavior and environmental performance. Procedia-Social and Behavioral Sciences, 54, 706-715.

Tolley, R., & Turton, B. J. (2014). Transport systems, policy and planning: a geographical approach. Routledge.

Young, M. S., Birrell, S. A., & Stanton, N. A. (2012). Safe driving in a green world: A review of driver performance benchmarks and technologies to support ‘smart’driving. Applied ergonomics, 42(4), 533-539.

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