Findings And Discussion

Discuss about the Impact of Training and Development.

The frequency table has shown that the number of respondents who are female are 49 whereas the male respondents were 75 in total. This shows that the researcher has taken the point of view of the male employees so that the research can be conducted in a proper manner.

From the analysis, it can be seen that the factors that have been considered for the process of the research are the different demographic factors along with the variables that will help in analysing the data of the research. Most of the male employees are of the view that the departments that provide services to the customers with respect to the sale of the products have participated in the survey in a major manner. The educational background of the employees who are working in Celcom Malaysia are mostly degree holders who are serving the organization.

The participants in the survey are mostly the managers of the company who has provided their valuable feedbacks so that the research can be done in a proper manner. The tenurity of the managers are more than 5 years, which has helped in gathering the data in a proper manner. The respondents have also stated that they have a proper knowledge regarding the developmental policies that are present within the organization, which helps them in working in an effective manner.

The respondents have also stated that they have received formal training after they joined the organization so that it can help them in understanding the nature of the task that they need to carry out. The respondents also stated that they attended the courses in public as well as within the organization so that it can help them in developing their skills and knowledge in a proper manner. They also stated that the training impacted on a good manner on, as it helped them in understanding the objectives and the values of the organization.

The hypothesis has been taken together and tested through the descriptive statistics, which helps in calculating the mean, median, mode and standard deviation. The mean of job rotation has come to be 2.412, which states that the value above the number will result in increasing the performance of the employees if they want to change their job to another organization. the mean for the training and development has come to be 2.498 that indicates that the employees who belong to the higher category is in need of training so that it can result in increasing their level of skills within the organization. The e-learning activities of the employees has shown a result of 3.512, which states that the employees who are above the numerical data are interested in the e-learning activities that will result in increasing their performance within the organization. The employees also stated that the enrichment of their knowledge will enable them in increasing their performance within the organization so that it can help them in increasing their level of productivity within the organization. The use of proper mentoring processes will enable them in increasing their knowledge within the organization, as they would have a better idea of the work so that it can be done in a limited period of time.

The analysis has been done based on the dependent and the independent variables. The dependent variable for the research is employee performance whereas the independent variables are job rotation, training and development, e-learning, job enrichment and coaching and mentoring. The ANOVA test has been conducted on all the independent variables, which will help in finding out the association with the dependent variables. The significant value for the test that has been conducted for job rotation has come to be 0.010, which shows that the null hypothesis for the test has been rejected. It can be stated that the positive hypothesis has been accepted, as the rotation of the job among the employees within the organization will have a direct impact on the performance of the employees.

The ANOVA test that has been conducted for finding the association between the training and development on the performance of the employees has come to be 0.622. This shows that there is an association as the significant value is more than 0.005. This shows that the null hypothesis has been rejected and the performance of the employees can be increased with the help of training and development that are being offered to the employees within the organization. The test that was conducted for the e-learning activities have a significant value of .972, which shows that the null hypothesis has been again rejected. It can therefore be stated that the performance of the employees will be impacted with the help of e-learning activities that are provided to them. The e-learning activities of the employees will result in increasing their level of skills and knowledge within the organization so that it can enable them in being productive and increase the efficiency of the organization. The performance of the employees will increase to a great extent with the help of these activities that are being provided to the employees.

The job enrichment of the employees can only be done with the help of proper training methods so that the employees can be skilled and use the knowledge that is present within them in a proper manner, which will enable them to increase their performance in the organization. The ANOVA test that has been conducted for job enrichment has shown a significant value of 0.324, which shows that the null hypothesis has been rejected. It can thus be stated that the enrichment of the job will result in increasing the performance of the employees within the work place.

The coaching and mentoring process also needs to be available within the organization, as it will enable the company in increasing the efficiency of the employees. This would result in increasing the output of the company to a greater extent so that the customers can be attracted towards the company. It can be seen that the ANOVA test that has been done coaching and mentoring against the dependent variable that is employee performance has a significant value of 0.971. This shows that the null hypothesis has been rejected, as the minimum value had to be 0.005. This shows that the conducting workshops in a better manner within the organization will result in increasing the level of efficiency of the employees to a great extent.

This chapter will focus mainly on concluding the process of research by summarizing the entire research and linking the objectives that has been taken up for the research. It will allow the researcher in providing the recommendations that will help in increasing the performance of the employees within the organization. The gap that has been identified within the research will allow the researcher in making the recommendations in a proper manner so that the organization can benefit from it.  The survey that had been conducted on the employees have been analysed, which has allowed the researcher in gaining better ideas regarding the topic of the research.

The data that has been analysed has shown that the performance of the employees will be impacted in appositive manner with the help of the training and the development process that is provided to the employees. The employees need to be provided with the training facilities in the correct manner so that it can help in increasing the level of efficiency within the organization. The data analysis has shown that the coaching and the mentoring process will have a positive impact on the development of the employees so that it can increase their level of productivity within the organization.  

The analysis of the data along with the review of the literature has shown that the process of training and development has a positive impact on the performance of the employees. The positive impact of training and development is that it will result in increasing the level of efficiency of the employees so that the organization can earn a better level of profit. It will also allow the organization in gaining a competitive advantage in the market over the rival firms that are operating in the market. The use of better training facilities for the employees have resulted in enriching the knowledge of the employees so that it can enable then in increasing the efficiency.

The data analysis has shown that the organization will improve the training and development process for the employees so that it can result in increasing the level of efficiency of the employees. It will also allow the employees in gaining a better knowledge of the objectives that are present within the organization so that it can enhance the level of productivity within the organization.

The training and the development process can be increased within the organization with the help of certain attributes that needs to be present within the employees. The organization is successful in the Malaysian market, which attracts employees belonging to different cultural backgrounds. The employees need to be provided training regarding the language that needs to be used in the organization. This will allow the company to enhance the process of communication within the organization. The global manner of the organization will enable the company in harnessing the best talents that are present in the market so that it can increase the efficiency of the work place. The language barrier needs to be overcome by providing better training facilities so that it can result in increasing the power of communication within the organization. It will also enable the managers in understanding the needs of the employees so that they can work in a proper manner. This training procedure will also result in increasing the engagement of the employees within the organization as well.

The training of the employees also needs to be provided with respect to their teamwork qualities. It will enable the employees in understanding the importance of work in a team so that the job can be performed within the least amount of time. This will also result in increasing the power of retention within the organization for the employees. The performance of the employees on an individual basis will also increase, as the output of the team will depend on the individual performances of the employees. The individual performance of the employees will help the team in achieving the results in a better manner and within a minimum amount of time.

The employees also need to be provided with leadership training so that it can result in increasing their level of performance. The training on leadership for the company will result in providing double rate of return on the investment that the organization will do on the employees. The training of the leaders, in this case the managers and the supervisors in a proper manner will result in increasing the performance of the employees as well. This will lead to a better level of competency among the employees within the organization. The leadership training that will be provided will help in increasing the level of transparency within the organization that will increase the communication power as well within the organization. The training to the leaders will result in increasing the trust within the employees so that they can be committed towards the work and can be retained within the organization as well.

The employees also need to be provided with emotional intelligence training so that it can help them in understanding the cynical positions that may arise within the organization. The increase in the level of emotional intelligence within the employees will result in increasing the level of effectiveness among them as well. It will help the employees in understanding the critical situation so that it can be avoided within the organization. The stressful situations that may arise within the organization can be avoided by the employees by detecting the root cause through this training.

The employees also need to be provided training with respect to the technique that will result in increasing the work flow within the company. The training needs to be given by trained experts so that it can help the employees in gaining a better insight regarding the methods that will result in increasing the level of productivity within the organization. This will also result in increasing the level of performance of the employees as well. This training procedure will also allow the employees to be motivated within the work place so that higher amount of productivity achieved by them will result in increasing their rewards within the organization as well. The training procedure will also result in creating a better environment within the organization so that the employees can work in an effective manner.

This process of research was conducted by taking in to consideration certain limitations that the researcher had to face. The most important limitation that the researcher faced was the time constraints. The limited period of time that was available to the researcher has resulted in conducting the process of research in a small manner. The availability of more time to the researcher would have resulted in conducting the survey process in a proper manner so that the responses could be collected from a larger sample. This would have helped the researcher in gaining better insights regarding the topic that has been taken up for the process of research. Another important factor was the cost that had to be borne by the researcher. If the cost of the research would have been higher, it would allow the researcher in gaining access to the authentic company websites so that proper information can be gathered. The restriction in the cot has limited the researcher from accessing the websites, as payment needs to be made to view the information.

This process of research has been conducted in a successful manner by the researcher. The data that has been collected for this research along with the primary analysis of the data can be used by other researchers as a secondary source so that it can enable them in understanding their research in a proper manner. The use of this research process may not only be restricted towards the telecommunication industry and can be used for other sectors a swell by the different researchers in conducting their literature review.