Essay: E-commerce Models For Financial Accounting Services In Australia.

Attribute

Rating

Comment

1

4

URL of this business is https://www.smartar.com/, which is the same as that of the business name, smartAR.

2

4

Finding the website using general internet search engines is neither too easy but not hard as well. So, one can say that the appropriate rating would not be five that is very good.

3

5

Every information that a customer would need is available on the website easily and in a user-friendly manner. Therefore, five would be the most preferable rating regarding this attribute.

4

4

Requirements to provide a user’s sensitive or personal information is appropriate since the company also needs to assure if the client is for real and reliable for which they would be providing financial services. In addition, since the login or signup is password protected, it is secure to provide information.

5

5

One of the major goals of the company is to provide delayed payment securely directly to the client’s bank account. In addition, the company is providing a guarantee to the client for absolute security. Therefore, the rating would be maximum for this attribute.

6

5

The user trust is the main concern for the organization, for which the company is constantly working and proving five major guarantees to their clients that were discussed earlier in this report. Therefore, five rating would be perfect for this attribute.

7

3

The website does not address associated legal issue largely with use of this website or transactions engagement. Point 3 that is inapplicable would be the preferred rating in this regard.

8

4

Accessibility needs of the users are not very good, as per website, because the website contains more of information rather than the applicability, this could be a bit confusing for a new user to search for applicability and deal with the organization.

9

2

Cultural needs and language of users are not been addressed anywhere on the website, therefore this attribute is poor for this company.

10

5

All the product information is easily available on the website that a user could require. A user can comfortably take investing decision after visiting the website due to elaborated information about all the services provided by the organization. Therefore, five-point would be correct for this attribute.

11

3

The customization or user-managed feature is not as such available at the website. Although it is a user-friendly website, which is easy for a user to use and understand the flexibility of customization is not as such available. Therefore, the rating point would not be more than 3 for this attribute.

12

4

The password-protected login system would provide the user to experience personalize deals with the organization. The company can provide information and ask for any information personally after login with their id’s and password.

13

4

This attribute of user service channel is not excellently sufficient. Nevertheless, one cannot say that the channels are not at all sufficient (smartar, 2018). Therefore, one can say that this attribute is good that is point four for rating.

14

5

The information about the organization, service, and the product is easily and in detail available on the website. Which leads to a maximum point on the scale for this attribute.

15

4

The information on the website is easy to read, that is the provided information is available in the English language, which is most appropriate and understandable to most of the people. There are not any other language seem available for the provided information. Therefore, 4 point rating would be appropriate for this attribute.

16

5

The navigation on the website is very easy. From the homepage and other pages, reaching to another product service, blog, the login page is at ease with a click of a mouse (system.getsmart, 2018). Therefore, for this, the 5-point rate at scaling would be favorable for this attribute.

17

4

The website aesthetics that is the use of colors, fonts, layout, and imagery are neither very much attractive to the investor nor it is inapplicable according to the business. Therefore 4 would be the correct rating for this attribute.

18

5

The website is very nicely foster community by the clients. Like the website, consist of clients feedbacks, assuring customers by major five guarantees. All these lead to maximum pointy to this attribute (smartar, 2018).

19

5

The loading of the website is very quick for most of the browsers and the also conduct all the website features, embedded objects, and links work as intended. Thus, five points would be good enough for this attribute.  

20

5

The website can also be supported and used by other electronic devices, such as mobile phones can be accessed easily in different browsers like Google Chrome and many more. Therefore, this attribute is not an issue.

21

4

Payment is made generally in the dollar, this would be a universal form of currency, and the payment options are available in the form of debit and credit cards and payment wallets. These payment options are sufficient, to easily make payments on the website (smartar, 2018).

22

5

The delivery options considering this e-commerce are getting payment from slow payers for the clients business. This is made directly in the account of the client from the debtor. Therefore, the delivery here is considered very well for smartAR.

Attribute

Rating

Comment

1

4

URL of this business is https://www.hrblock.com.au/, which is the same as that of the business name, H&R Block

2

4

Searching the website using various internet search engines like Google is neither too easy but not hard as well. Therefore, the applicable rating would not be maximum but could be good that is four point.  

3

5

Every data that a customer would need is accessible on the website effortlessly and in a comprehensible manner. Moreover, the other help like frequently asked questions, the availability of tax calculator is also available (hrblock, 2018).  

4

2

Requirements to provide a user’s sensitive or personal information are not appropriate the information a company needed is related to the tax, which could be at higher risk for an organization to share their information without reliability assurance of the website.  

5

3

The risk involved is high here, because the tax issue is involved, moreover the company is not providing any security or confidentiality guarantee. Therefore, user reassurance would be not much applicable.

6

4

The user trust can be built because of the trusted and leading organization of Australia and privacy policy is clear and describing all related information needed by the user.

7

3

The website does not address related legal issue mostly with experience on this website or transactions engagement.

8

4

Accessibility needs of the users are very good, maximum information is provided on the website in different web pages. For example, all services information is bifurcated based on individual tax, small business, SMSF & wealth, tax training school, and tax tools and advice (hrblock, 2018).

9

2

Cultural needs and language needs are not been addressed much on the website, therefore this attribute is not much relevant for this company.

10

5

Due to highly classified information available, a user can easily take investing decision after accessing the website Therefore, five-point would be accurate for this attribute.

11

3

The customization feature is not as such accessible at the website. Although it is a personalized website, still this attribute is inapplicable.

12

4

The password-protected login system provides the user to know-how personalize transactions with the organization. The communication can be confidential by the login.

13

4

The channels are sufficient for service or support the users. Most of the social media are also available for the user to contact.  Therefore, four rating would be accurate in this regard.

14

5

As previously mentioned, the information is easily available on the website, whether it is for the organization, products available or services offered.  

15

4

The information can be read easily from the homepage to the login page or contact us page. Although the languages are not available to read the information which is a bit minus point for the attribute.

16

4

The navigation is easy but since the services are so much bifurcated that it can be confusing at times. Therefore, five would not be appropriate in the regard.

17

4

The website aesthetics that is the use of colors, fonts, layout and imagery are very attractive according to the business.  

18

5

The website foster community very well among users, this would be shown by the availability of office nearby, personalize information to the user after login   

19

5

The loading of the website is very fast with the utmost browsers, also bearing all the website features, embedded objects, and links work as intended.

20

5

This website support different platforms like mobile devices and various web browsers like internet explorer, Google Chrome. This leads to the handy use of the information, on mobile phones as well.

21

4

Sufficient range of payment options is available. Since the company is Australia based, the payments are mostly made in dollars using debit or credit cards with the most popular cards like a visa.

22

5

The delivery in this regard is handling tax-related transactions, which are generally directed to the government officials or organization account. Therefore, there is no such issue in delivery, which means full points can be given in this regards (hrblock, 2018).