MNG81001 Management Communication

The personal and interpersonal aspects of communication

Introduction

Communication refers to the activity of the conveyance of the messages from one entity or a group of entities to the other through the use of the signs and the symbols that are understandable by both the entities involved within the communication. The business communication refers to the communication activities that are observed to have been taking place within the multitude of business organizations all over the world. The business communication covers the communications that take place within the organization as well as those that involve the external stakeholders of the organization (Guffey and Loewy 2016). The communication channels that are implemented in the various business organizations tend to be majorly of two types, the personal communication channels and the formal communication channels.

The following paper aims to discuss the advantages of the various personal communicational channels that exist within the given organizations. The paper opens with the discussion on the various personal communication channels that exist within the given organization and proceeds to discuss the ways in which the personal networks might be developed within the company. The paper moves along to discuss the concept of the grapevine. The paper also discusses the concept of the interpersonal communication within the organization. The paper nears its end with the discussion on the importance of the interpersonal communication as well as the effects of the interpersonal communication in the various activities undertaken within the given workplace.

Personal communication channels

The personal channels of communication refer to the specific communication channels that enable the effective communication between two different members who have been serving the organization. The personal communication channels might include the various communicational methods like the telephonic communicational channels, the communication that is held between two people who have been physically present in the concerned workplace scenario (Karjaluoto, Mustonen and Ulkuniemi 2015). The other media that help in facilitating the personal communication are the mails, especially the e-mails and even the various social media wherein the employees as well as the respective senior members might share views over a chat. The implementation of the personal communicational channels is helpful and effective within an organization. This is due to the fact that the concerned personal channel for the communication helps in the personal addressal of the employees. The establishment of the personal channel for the communication further helps in collecting feedback from the concerned employees on a personal basis. However, there exists some personal communication channels that are controlled directly by the management of the concerned organization (Phutela 2015). These channels include the contacts that are maintained by the salesperson with the clients of the organization.

Development of the personal networks

The personal networks within the given organization might need to be developed in order to improve the overall performance of the concerned business organization in an effective manner. The first step towards the development of the personal networks within the business organization would be the identification of the various influencers within the given organization. The influencers within an organization generally refer to the people who are observed to be the well-wishers of the company and help the company in times of need (Quirke 2017). The other way to develop the personal network within the business is to capitalize on the various external connections that are maintained by the various employees of the organization. The exposition of the business organization to the new areas or global markets might also help in the improvement of the personal networks within the given organization. The best way to implement the development of the personal networks within the given organization is to demand the proper feedback from the concerned stakeholders of the organization. This might help in the matters that are related to the implementations within the given organization as well as help in the overall improvement of the performance of the organization in the given industry.

Grapevine

A grapevine within an organization refers to the informal communication that is known to have been taking place within the given organization. The grapevine communication within the organization generally refers to the word-of mouth communication that is found to be present within the given organization. In this type of communication, the concerned members involved within do not follow any set pattern for the communication. The communication within the grapevine method of communication is generally observed to have spread all over the organization in every possible direction and does not consider the organizational hierarchy (Enuoh and Inyang 2016). The grapevine communication within an organization is generally not a documented mode of communication and might face changes at any given point of time. The communication within the grapevine is majorly based on the individual interpretations of the people who have been observed to have access to the particular information thread.

The grapevine mode of communication within an organization might be effectively utilized by the management of the organization in the proper discussion of the issues within the organization as well as gain proper and unadulterated feedback from the various members within the given organization (Nwogbaga, Nwankwo and Onwa 2015). The grapevine communication within the organization might be helpful in the matters that are related to the effective communication within the organization since the major number of the employees of the organization are observed to be involved in the gossip within the organization.

Interpersonal communication

The interpersonal communication within the organization refers to a soft skill within the business organization that deals with the communication within the employees of the organization. The interpersonal communication skills as expressed by the concerned employees of the organization is also referred to as the social skills or the people skills of the concerned staff of the organization. The interpersonal communication among the employees of the organization might involve both the verbal as well as the non-verbal communication within the concerned organization (Berger 2014). The interpersonal communication within the organization constitutes of six different components. These components include the people who have been involved within the communication process, the message that needs to be conveyed through the communication process, the distortion of the message, if any, during the transmission from one recipient to the other (Hargie 2016). The feedback that is received from the end recipient, the contexts under which the messages are conveyed within the organization and the communication channel that is used to convey the message are also some of the major factors that affect the interpersonal communication within the given organization.

Importance of interpersonal communication

The interpersonal communication within the business organization plays an important role in the effective improvement in the performance of the concerned organization in the given market. The implementation of the interpersonal communicational is helpful and effective within an organization. This is due to the fact that the interpersonal communication helps in the personal addressal of the employees. The establishment of the personal channel for the communication further helps in collecting feedback from the concerned employees on a personal basis. The interpersonal communication within the given business organization helps in the efficient performance of the given organization in the various internal functions of the organization. This helps in the proper management of the workforce members of the organization. The proper interpersonal communication within the organization aims to uphold the various issues that are faced by the employees who have been serving the organization in the lower hierarchical levels of the organization (Cheruvelil et al. 2014). The interpersonal communication within the organization tends to help in resolving of the various problems thereby ensuring a smoothness in the functions within the organization. The interpersonal communication within the organization might face improvements if the concerned management attempts to collect the proper feedback from the concerned employees of the organization. The interpersonal communication within the concerned business organization might be improved through the proper determination of the audience as well as the correct self-evaluation of the concerned communicators.

Effects of interpersonal communication in workplace

The interpersonal communication within the workplace can be found to be extremely beneficial in the matters that are related to the resolution of the various issues that are faced by the concerned employees of the organization. ensuring a smoothness in the functions within the organization. The interpersonal communication within the organization further helps the concerned management in the collection of the proper feedback from the concerned employees of the organization. The interpersonal communication within the given business organization helps in the efficient performance of the given organization in the various internal functions of the organization (Sarapaivanich and Patterson 2015). Thus, the interpersonal communication also helps in the proper management of the workforce members of the organization. The proper interpersonal communication within the organization aims to uphold the various issues that are faced by the employees who have been serving the organization in the lower hierarchical levels of the organization.

Conclusion

Thus, from the above discussion, it might safely be concluded that the interpersonal communication skills should be depicted by the various members of the organization. The above discussion also points out the fact that the communication within the organization should be effective in nature. The grapevine style of communication that is followed within the organization is also discussed to be effective in upholding the various issues that are faced by the various members of the organization. Thus, the above discussion helps in educating the concerned members of the management of the business organizations on the various advantages of the personal communication channels as well as the interpersonal communication within the workforce of the organization.

References

Berger, J., 2014. Word of mouth and interpersonal communication: A review and directions for future research. Journal of Consumer Psychology, 24(4), pp.586-607.

Cheruvelil, K.S., Soranno, P.A., Weathers, K.C., Hanson, P.C., Goring, S.J., Filstrup, C.T. and Read, E.K., 2014. Creating and maintaining high?performing collaborative research teams: the importance of diversity and interpersonal skills. Frontiers in Ecology and the Environment, 12(1), pp.31-38.

Enuoh, R.O. and Inyang, B.J., 2016. Appropriating The Grapevine Communication Channel In The Organization. Sustainable Human Development Review, 2(2).

Guffey, M. and Loewy, D., 2016. Essentials of business communication. Language, p.610.

Hargie, O., 2016. Skilled interpersonal communication: Research, theory and practice. Routledge.

Karjaluoto, H., Mustonen, N. and Ulkuniemi, P., 2015. The role of digital channels in industrial marketing communications. Journal of Business & Industrial Marketing, 30(6), pp.703-710.

Nwogbaga, D.M., Nwankwo, O.U. and Onwa, D.O., 2015. Avoiding School Management Conflicts and Crisis through Formal Communication. Journal of Education and Practice, 6(4), pp.33-36.

Phutela, D., 2015. The importance of non-verbal communication. IUP Journal of Soft Skills, 9(4), p.43.

Quirke, B., 2017. Making the connections: using internal communication to turn strategy into action. Routledge.

Sarapaivanich, N. and Patterson, P.G., 2015. The role of interpersonal communication in developing small-medium size enterprise (SME) client loyalty toward an audit firm. International Small Business Journal, 33(8), pp.882-900.