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BIZM503 Communication

tag 0 Download 8 Pages / 1,898 Words tag 21-09-2021



You are working alone on this case and have had several meetings with the Deputy CEO and staff of OneTech in Hamilton.

You have been given an all access pass to conduct your investigation. This includes viewing how staff are communicating via electronic communication, physical letters, faxes, etc. You have investigated OneTech during business hours, observing and interviewing the staff working and interacting as they go about their daily work responsibilities. You have seen how they communicate with internal and external staff and stakeholders.

You have conducted your investigation over several weeks. It has taken longer than a usual due to the size of the company as you are working this case alone. As you have concluded your investigation, you must now provide James Morrison with a consultation report containing your findings and recommendations.


Analyse the case study for OneTech to enable you to compile a list of findings (these need to include an explanation of how they are impacting the business) the current operations and the impacts the existing business operations and practices are having on the business. Your findings must be relevant to the topics that you have selected (list below) to cover in your report.

Conduct research on business communication and industry best practices to develop a set of recommendations (these need to include how they will aid/improve the business) aimed at remedying your findings. Any potential limitations that may prevent the implementation of your recommendations should also be identified.

Compile your findings and your researched recommendations into a consultation report providing your expert and professional advice to solve the business and communication issues that will improve the effectiveness and efficiency of OneTech business operations.

You must select three or four of the You must select three or four of the following topics to cover in your report:

1. Create a new organisational structure for OneTech Hamilton that would cater and allow for effective communication channels to see improvements to internal communication, leadership styles and relationship management between internal and external stakeholders. Ensure that you show clear reporting lines.

Suggest and explain a communication channel and network that would improve internal communication and compliment the new organisational structure.

2. Describe the current leadership styles within OneTech, and explain how this impacts on current business operations. Provide recommendations to improve and suggest a new leadership style that the managers should implement.

3. Research the legal and ethical aspects and implications, including risks of staff taking work home after work. You must include in your answer at least two acts or codes that this would affect. Make recommendations for improvements.

4. Research Japan business culture and make recommendations to improve business relations, operations, and communications with Japan.

5. Discuss current conflict management, its effects, and ways to improve and manage conflict between staff.

6. Collaboration between staff needs significant improvement. Discuss and recommend how OneTech could improve collaboration and sharing of information between their staff in their Hamilton head office.

7. Compare and contrast different innovative communication tools/e-communication to improve internal and external communication. Ensure you show the advantages, disadvantages, and the ethical and legal implications (if any).

8. James has heard of other companies within the technology industry implementing a virtual office between their national and international branches. Research virtual offices, and include your recommendation as to whether this is a viable option or not for business between Hamilton/Tauranga and Japan branches. Ensure you show the advantages, the disadvantages, and
the ethical and legal implications (if any).

9. Suggest ways to improve meetings to make them more effective for staff at the Hamilton head office. Recommend how the meetings should be structured, how they should be run, the frequency of the meetings and who should attend what type of meetings.

10. Outline any necessary training and development that you recommend staff will need to undergo to implement your recommendations. Include an estimate on training costings, time, and how it would affect workloads, e.g. ensuring there is enough staff left to cover while others are training.

11. Investigate and make recommendations on improving current internal and external communication methods.
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Total 8 pages

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