Hilda has now been in the job for six weeks and has asked to meet with you to discuss setting performance standards for her staff. Before you begin the process, you ask her a number of questions to check that she has a good understanding of what performance standards are.
You are the Store Manager of IGA Ashgrove and you have six department managers who report to you. These Department Managers look after a section in the store (groceries, perishables, service, produce, deli and seafood) and they each have 10-30 staff working for them. One of these department managers is Hilda Beestock who is charge of the service area and she has started work only this week.
Your company is committed to performance management and conducts regular three-monthly formal performance reviews. As this is such a high priority for the organisation, you will need to spend some time with her this morning talking to her about her role in implementing performance management for her staff.
Hilda appears not to have a very good understanding of setting performance standards, and so you have offered to help her. There is a KPI within the organisation that relates to the improvement in customer service.
Hilda is now requesting your help in deciding how to monitor and analyse her staff’s performance. She has asked you for the following questions:
- Why does she need to monitor her staff
- What are some examples of evidence she can collect to monitor her staffs progress
- What are some of the problems you encounter when analysing the performance of an employee Explain the effect of each of these problems on performance.