Business Process Performance And Management: Types Of Metrics And Methodologies

Business process performance measurement

Discuss about the Business Process Performance And Management.

This topic is chosen because, it provides details about the KPIs.

Performance measurements are also known as the Key Performance Indicators (KPIs), are the elements for the management of any organisation for enhancing the performance goals. Types of the performance metrics.

This topic is chosen because it brings in light the benchmark performance for any organisation.

https://www.youtube.com/watch?v=1TY0ePoKZus

Effectiveness Indicators

Capacity Indicators

Competitiveness Indicators

Efficiency Indicators

Quality Indicators

Profitability Indicators

Productivity Indicators

Value Indicators

(Figure:2:Buisness process Performance)

(Source: Van Der Aalst, La Rosa and Santoro 2016)

This topic is chosen in order to explain the design and how the design must be implemented.

There are several questions and that are to solve while implementing the business performance management program. They are as follows:

Goal alignment quarries: Determining a fixed goal may be of short time or long-term goal, are one of the basic questions that are to be followed.

Baseline quarries: Under the current information gathering capability, does the organisation has the capability to solve and given set of the goals (Chang  2016). How the data are collected and implemented. This type of the questions comes in the section of the baseline quarry.

Cost and risk quarries: Estimating the economic significances of a new Business inventiveness. Measuring the costs of the current operations and the growing the costs related with the BPM initiative.

Customer and stakeholder queries: Determining that who will be benefited or who will pay for the task is also one of the major area under the business performance management.

(Figure: 3: Design and implementation in business process management)

(Source: Rolstadås 2012)

This topic chosen because, it provides with the details by which a typical management process in business works.

Business process management is defined as a methodical method for producing an organisations workflow further operative, well-organized and more capable of acclimatizing variations in the ever-changing atmosphere (Jeston and Nelis 2014). It can also be said that the is set of activity that an organisation needs to accomplish in as specific time and goal.

(Figure:4: Types of the business process management)

(Source: Van Der Aalst, La Rosa and Santoro 2016)

This topic is chosen in order to explain the methodology of the business process.

visualize – purposes and procedures

measure – control the suitable amount to determine success

analyse – relate the numerous replications to regulate an ideal development

Design and implementation

improve – select and implement the development

control – organise the execution process and monitor the development in real time

re-engineer – revamp the processes from scratch for better results.

 The bpm uses the modern technology for the analysis of the critical component and operational intelligence solutions (Jeston and Nelis 2014). There are few critical components of the BPM

Process engine:  Business engine comprises of a robust engine platform for better execution of the process-based applications.

Business analytics: This helps the managers and the heads of the organisation to identify the business issue trends and opportunity that reports in order to take necessary actions (Hammer 2015).

(Figure:5: Process management methodology)

(Source: Hammer, 2015)

Content management:  Provides the hardware for the storing and securing the data in an organisation.

Collaboration tools helps in forming interdepartmental communications and interlinking of the processes.

This topic is chosen because, it provides with the details by which a typical analysis in a process is done.

Business process analysis is a type of methodology for the analysis of a business with a view to understand the processes and improving the efficiency and the effectiveness of its operation (Rosemann and vom Brocke 2015).IT describes the processes that are involved. Thus, it is imprtant to enhance the business process  in order to gain compettive advanbategs in busines. On the other handm business process analysis helps in developing the crietrai for the business and make sutiabale issues for the organziation.

This topic is chosen in order to provide the insights of the improvemts that are need to be done in a business.

For the documentation of the implicit knowledge.

For analysing the individual data, actions and documentation involved in trade.

To identify the upcoming opportunities and improvements.

Hence, business improvements will be helpful to make the process better. Analysing data of individual along with actions can be helpful to analyse perspectives of the business

It is a strategic planning methodology that aims to detect the operations of the employee skill. It helps to improve  smoother process and more efficient knowledge that assists to enhance development in business. It is one of the main strategies that is referred as improvement of the process.

This topic is done because it provides the techniques hoe to implement the process management techniques in a business.

Step1: Define the process required

 This this step, mapping of the required process is done.

Step2: Uncover new opportunities

Business Process Management

Improvement opportunities are uncovered from previous documents. Problem statement is understood (Dumas et al., 2013).

Step3: Measure the success.

The significance to process measurement is scheming good procedures that assess the degree to which the procedure resolution is being met both effectively and efficiently.

Step4: Analyse the process: The process that is needed to be followed is analysed and plans are drawn for execution.

Step5: Execution phase

The plans that were in papers are made real and executed with proper guidance (Salazar and Heyl 2015).

Step6: Monitor the effectiveness.

This topic is chosen in order to provide better knowledge about the facts that are responsible for the losses in business.

As there are lack of proper evidence support that are benefited of the business process management in some cases it is seen that there are more harms than the advantages (Scholz-Reiter and Stickel 2012). This is because the BPM has a tendency to limit the innovations. Hence reducing the effectiveness of the project.

Business process modelling in business process management is a set of activities that represents a specific process of an organisation which is needed to be analysed and improved Generally this is done by the business analytics (Mohapatra 2013). With the help of business process modelling, an organization can set the activities and make the process user-friendly. However, it is required to focus on the approaches to generate right outcome. Thus, business process modelling can be helpful for the organization (Mohapatra 2013).

This topic is chosen in order to explain the approaches by which a business needs to move on for the better development of the business.

https://www.youtube.com/watch?v=26--lGpxMdI

The business process management helps in aligning the processes with the business strategy. Expanding the process of communication. Growth in Control and Consistency. Advances Operational Efficiencies. Improvement, a Competitive Advantage.

Hence, it is required to focus on the business planning to make the process fruitful for the user. On the other hand, it is important to deliver right process that makes the process suitable in the development of the products. It is also required to make the process simple with effective application of business approaches.

This topic is chosen in order to explain the tools that are needed for the betterment of the development.

Business process modelling tools provides the users with the capability to design the professional procedures, to contrivance and implement the designed models, and enhance the replicas based on as-executed data (Salazar and Heyl 2015). With the help and effective user of business process tool, the organization will be able to design and implement the business process effectively in the organization. Hence, it will be useful for the organization in order to gain competitive advantages.

References

Dumas, M., La Rosa, M., Mendling, J. and Reijers, H.A., 2013. Fundamentals of business process management (Vol. 1, p. 2). Heidelberg: Springer.

Mohapatra, S., 2013. Business Process Modelling. In Business Process Reengineering (pp. 117-147). Springer, Boston, MA.

Rosemann, M. and vom Brocke, J., 2015. The six core elements of business process management. In Handbook on business process management 1 (pp. 105-122). Springer Berlin Heidelberg.

Scholz-Reiter, B. and Stickel, E. eds., 2012. Business process modelling. Springer Science & Business Media.

Salazar, N.R. and Heyl, B.H., 2015, November. Integration and Implementation of an EA strategy based operating model with BPM technology-Case Study: Housing credit process, Banco Estado Ecuador. In Chilean Computer Science Society (SCCC), 2015 34th International Conference of the (pp. 1-8). IEEE.

Hammer, M., 2015. What is business process management?. In Handbook on Business Process Management 1 (pp. 3-16). Springer, Berlin, Heidelberg.

Jeston, J. and Nelis, J., 2014. Business process management. Routledge.

Rolstadås, A. ed., 2012. Performance management: A business process benchmarking approach. Springer Science & Business Media.

Van Der Aalst, W.M., La Rosa, M. and Santoro, F.M., 2016. Business process management.

Chang, J.F., 2016. Business process management systems: strategy and implementation. CRC Press.