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Assessment by Observation/Demonstration

Discuss about the Client Spirituality and Religious Values.

Understanding the need of the clients is highly essential for improving the quality of the service as well as the process to develop the working function within the market. The primary purpose of this paper is to understand the effectiveness of addressing the client needs as well as it also helps to understand the essential factor within the development of the process. In the working function, it can be understood from the facts that the entire process that is required for understanding the clients and their needs is quite helpful for the trained employees in the organization. The paper will further discuss the assessment of the observation checklist along with the assessment training and the mapping matrix. From this two assessment, the discussion on the way by which the candidates can address the client needs will be understood. The paper will also discuss on the creation of the assessment plan along with the development of the assessment instrument which is used to understand the effectiveness and the working function of the training assessment for the entire function of the client needs.

The observation checklist helps the trainers to understand the process and the entire function that needs to be provided to the participants. This provides the checklist on the process that will be completed in the training program.


Record of assessment by observation/demonstration

SITHCCC003

Name of candidate

Date of assessment

06/08/2018

Location of assessment

In the training centres

Name of assessor/observer

 Observation of:

·       The way of dealing with the clients

·       The way of understanding the need of the clients

During  the process of dealing with clients, did the candidate:

Yes    No    N/A

Comments

·       Communicate effectively with the client

·       Share information with the client

·       Have transparency in the way of communication

·       Solve all the queries of the client regarding the various facts

During the process of understanding the needs, did the candidate

Yes    No    N/A

·       Understand the feeling of the clients

·       Figure out the viewpoint of the clients

·       Try to provide essential help to the clients

·       Deliver effective helping hand to the clients

 Maintain the working process of the firm for the clients.

 The candidates have the most essential and the effective working function in the process of client needs.

The candidate’s overall performance met the standard:
                                                                                                                                            Yes                                                No             

Signed by the assessor/observer:

Date:

Signed by the candidate:

Date:

The assessment and the training mapping matrix is essential for understanding the development of skill as well as the working function within the market. This allows the trainers to map the effective training program for the participants.

element

PC Number

Performance Criteria

Verbal Questioning

Observation

Practical

Identification of the need of clients

1

need to develop strong communication skill with the clients.

What do you do to gain the trust of clients?

Observe the working process of the candidates.

Perform survey on the clients to understand their wants.

Provide superior quality of service to the clients.

2

Need to develop the communication skill.

What is the process of communication?

Observation is done on the clients' feedback and communication process.

Practical examples regarding the quality of service are utilized to assess.

Access the feedback from the client.

3

Should have the knowledge skill regarding the process of getting effective communication deal.

What is the need for feedback assessment?

The observation is done on the feedback and the process that the client follows to develop their needs.

Practically reading the feedback from the client on the daily basis.

Focus on the program.

4

Discover various need assessment program for the trainers.

How to provide effective training to the candidates?

The observation is carried out on the development process of the candidates regarding the client working function.

Practically getting training for the various program within the field.

Critical Aspect

Assessment

Skills

Assessment

Foundation Skills

Assessment

Providing quality service

practical and observation

Communication

verbal assessment and practical

Training program

practical and observation

Information sharing

verbal assessment and practical

The assessment plan to address the client needs is the most essential factor that helps the candidates to get acknowledge regarding the working function and the development of client needs. The process needs to be developed in the effective way where the candidate needs to make sure that they feel comfortable regarding the location of the assessment (Dakhli, Lafhaj, and Bos, 2016). In most of the cases, it can be seen that the some of the clients prefer the assessment needs to take place within the place which is silent and also very much effective for performing the task. It is also essential that the candidates need to ask the effective question for maintaining their activity in the field. There are various methods regarding the assessment and this need to be done with the valuable working process. In the process of addressing the client needs the most effective assessment method is the case studies, then the observation and in the indirect method interview is the best way to assess the need of the clients (Ries, Douglas, Simon, and Fassbender, 2016). All the process in the working function is highly effective to provide the quality service to the clients.

Assessment and Training Mapping Matrix

The interview process helps the candidates to access the most effective process regarding the facts and the figure that have to be developed within the process (Knight et al., 2014). It is highly essential and this is carried on by the help of written as well as verbal communication where the individual people or the group of people perform this on the customers. In this process, the interview is carried on the telephone or directly in person but it depends on the client and their accessing power within the field. It can be seen that the length of the interview varies regarding the need of the client and the process of accessing the entire documents. It can be seen that the interview can be for 20 minutes to an extension of an hour or two. The entire assessment regarding the interview process helps to understand the need of the clients and also help to access the various way that has to be developed within the functional area (Lappan, Shamoon, and Blow, 2017). This is highly essential for the candidates that they need to evaluate the process with the help of numerous actions in the field to develop their value in the process. It is one of the most effective and the valuable working function that the business training program will provide to the candidates to access the various function and the development skill for attracting the clients regarding their development skills.

Case studies are another assessment method that is being performed by the candidate where the practical examples are provided to give an effective business process (Spence, and Haas, 2015). In this process, the entire working function and the assessment are highly involved with the systematic inquiry, especially in the specific phenomenon. In this process, the candidate can understand the value of the clients in the entire process. It can be understood that the entire process of accessing the case study and the development is done on the benefits of the clients and also by understanding their needs. The case study also helps the trainer in the training program where they can effectively understand regarding the benefits and the quality of staff for the process (Turner, and Ledwith, 2018). It is also effective for the training need of the process that they are going to develop the needs and the business process within the field. It is analyzed in the process that the firm needs to develop their assessment with the help of case studies. In this, the data is being collected with the help of numerous methods and in this, it can be seen that most of the case study is being performed under the quantitative as well as the qualitative approaches.

Creating Assessment Plan and Developing Assessment Instruments

Observation is the social phenomenon that is being performed within the field to provide the valuable and the effective knowledge and the development of skill regarding the skill of addressing client needs. In this process, the candidates have to observe the behavior as well as the way of communicating for providing the relative method in the term of client feedback (Isherwood, Moskos, King, Walker, and Brown, 2017). It could be understood from the process that the development of the field and the accessing need of the development process can be effectively developed with the help of observation. In most of the cases, it can be seen that the observations are mainly recorded as the highly narrative or in most of the highly structured form to maintain the working function (Grable, 2018). It can be seen that in this case, the checklist for accessing the need of the client is one of the best ways to understand their requirements. Observation in most of the cases allows the candidates and the trainers to highly understand the process and the effective way for the development the need of the client beneficial activity.

The peer trail of the assessment is being performed to understand the requirement of the unit competency and also the effective working function within the market (Curry, Arbuthnot, and Witherspoon-Arnold, 2015). The process is highly essential for the development of competency as the peer or the colleague are providing their valuable comment on the activity to perform the most essential and the vital working function within the market. The peer review assessment is highly essential for improving the working function and the activity that is being performed by the candidate regarding their client (Beriwal et al., 2016). The most essential and the valuable business process is to develop the highest and the most effective working function within the market. For providing the valuable assessment regarding the peer review it is essential to understand the working function within the market. The entire process can be understood in the most valuable and the effective way for the development of client needs.

Unit of Competency:

Reviewer Name/s:

Version Control Number:

Date of Review:

Criteria

Yes/No

Comments

Does the tool address all assessment requirements of the unit of competency?

Yes

The tool that has been utilized for the assessment is quite effective for the development of the process and this could be effectively done to develop their business process and the working function.

The level of difficulty is appropriate to the unit of competency

Yes

The level of difficulty is highly appropriate to the unit of competency because there is numerous type of customers and their needs regarding various activities.

The tools will enable effective collection of evidence

Yes

It can be seen that the tools are highly essential for providing the effective knowledge on the development of process and also the value that could be utilized for the analysis process within the field.

Clear instructions have been provided for the candidate, third party and assessor

Yes

These tools are quite effective for providing the clear instruction regarding the client and their needs and also the way that could be helpful for them to attain the effectiveness within the field. It is also essential for the improvement of the process and also the way it is being performed by the firm.

Action Required:

The action that is required for performing the task within the training process is to communicate effectively with the other people and the clients. Furthermore, it is also required that in the training session the participants have to show their interest as well as their understanding of the process of development within the process.

Conclusion

The paper concludes the facts that the assessment and the training program is the most essential factor in the development of an effective program that helps the participants to understand the need of the clients. The paper also evaluates the factor that the entire process is essential for providing the highly effective and the most essential working function within the market. Addressing the client need is the vital activity for the employees to provide them the quality of service and also fulfill their requirement regarding the service or the products.

References

Beriwal, G., Bohn, A.Y., Josey, A., Kohn, J., Sherrick, C., Brown, D. and Bailey, R., 2016, April. Approach for mapping data to client projects. In Systems and Information Engineering Design Symposium (SIEDS), 2016 IEEE (pp. 89-94). IEEE.

Curry, J.R., Arbuthnot, K.N., and Witherspoon-Arnold, T.N., 2015. Graduate Students' Perceived Preparation for Working with Client Spirituality and Religious Values. Religion & Education, 42(2), pp.184-201.

Dakhli, Z., Lafhaj, Z., and Bos, A., 2016. Experiencing lean six sigma in the French residential construction: setting effective performance indicators to address client satisfaction. International Journal of Lean Six Sigma, 7(4), pp.346-368.

Grable, J., 2018. Situation awareness in Financial planning. Client Psychology, p.289.

Isherwood, L., Moskos, M., King, D., Walker, R. and Brown, L., 2017. Multiple disadvantages, service delivery and client outcomes in a strengths-based employment program. Australian Bulletin of Labour, 43(1), p.1.

Knight, D.K., Becan, J.E., Landrum, B., Joe, G.W. and Flynn, P.M., 2014. Screening and assessment tools for measuring adolescent client needs and functioning in substance abuse treatment. Substance use & misuse, 49(7), pp.902-918.

Lappan, S., Shamoon, Z. and Blow, A., 2017. The importance of the adoption of formal client feedback in therapy: a narrative review. Journal of Family Therapy.

Ries, N.M., Douglas, M., Simon, J. and Fassbender, K., 2016. Doctors, lawyers, and advance care planning: time for innovation to work together to meet client needs. Healthcare Policy, 12(2), p.12.

Spence, D.H., and Haas, S.M., 2015. Predicting client success in day report centers: The importance of risk and needs assessment. Journal of Offender Rehabilitation, 54(7), pp.502-519.

Turner, R. and Ledwith, A., 2018. Project Management in Small to Medium?Sized Enterprises: Fitting the Practices to the Needs of the Firm to Deliver Benefit. Journal of Small Business Management, 56(3), pp.475-493.

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