Effects Of Hotels On Employees And Employers: Challenges And Positive Impacts

Challenges faced by Employees

What Is The Hotels Effects In Employees And Employers?

The scenario of hotel of UK has been changed in past few years. It has undergone several changes (Podsiadlowski et al. 2013). It has led the organizations to face many challenges. The organizational employees in hotel often faces various challenges in their workplace (Stohl, Stohl and Leonardi 2016). The hotel authorities have concentrated on reducing cost, identifying the requirement of the customers and providing flawless service to the consumers. The given case study ‘the Under the clean surface: working as a hotel attendant’ written by Helena Lundber and Jan Ch Karlsson has provided a vivid picture of a hotel and the employees of the organization. It has presented aspect of its staff members and other employees. It has discussed about some key managing people issues, such as-

The pressure in the workplace has risen in past few decades (Tallman and Koza 2016). According to the hotel staff members, it has become very tough to run the organization as a staff members as the immense pressure has led her to face various challenges in the personal and professional life. Although nothing is written in the rulebook of the organization, she works in the hotel about sixty hours a week. While she has shortage of staffs, she works for seven days a week. This is one of the major issues faced by worker of retail hotels as well. This has been stated in one of the article called ‘The demands and challenges of being a retail hotel staff members: ‘Handcuffed to the front doors’’. This long hour’s culture is harmful for the health of the staffs as well as staff members. Many workers are suffering from various health issues (Thamhain 2013). The staff member has stated that she has taken a long break for one year as she was suffering from massive health issues.  As opined by the Fiona the writer of the ‘The demands and challenges of being a retail hotel staff members: ‘Handcuffed to the front doors’’ , to meet the increasing demand of the customers the organizational authority has adopted seven days work policy. It has become very hard for the employees to deal with this situation. Moreover, the company does not pay any extra provision like, sick leave or incentives. This is one of the discouraging factors of the hotels and retail hotels. The hotel staff members Fiona had once cancelled her holiday plan and come down to the tore to perform her job (Morse, Babcock and Murthy 2014).

Positive Effects of Hotels for Employees and Employers

Shortage of staffs is another crucial issue experienced by the hotels. Very few people prefer to work in this sort of tough schedule (Moran, Abramson and Moran 2014). It has become very tough for the employees of the retails hotels to maintain balance in the personal and professional life. Many women who work in the hotel are married and many of them have kids as well. It is not possible for them to works for sixty hours a week. Although, according to the rulebook of the retail hotel every employee must work for 45 hours a week, not more than that, but the real story is different. The employees are expected to cover the gap of absent employees. It is not always possible for the staff to ignore their family life and fill the gap of other employees. Due to firm and rigid organizational rule, the organizational management fails to retain employee for a long period of time. The organizational management does not offer any kind of reward system or any other provision to its employees. It leads the employees to resign from their position within a short span of time.

The Hotel does not have any permanent security guard. This is one of the major issues of managing people with the retail hotel. The staffs of the retails hotels have experienced various issues like threatened by hooligans, abuse by local goons (Toyoki and Brown 2014). The girls of the hotels deal with various social obstacles. However, the higher authority of the hotel does not pay much attention on the issue. It is important for every business organization to ensure the security of the employees. Employees are the key element of every organization. They are considered as the biggest contributor to achieve the organizational target. It is important for the organizational management to ensure safety of their staffs. Many staff member of the organization are unwilling to work in the hotel due to this negligence of the organizational authority. As opined by Fiona it has become very tough for her to deal with such obstacles. According to Fiona, local people often assault the young girl of the hotel. Lack of security is not only harmful for the employees; it is harmful for the stocks of the hotel as well.

Negligence of the organizational authority is another major issue frequently faced by the staff members of the Hotel. One of the writer of the case study Fiona has stated that once her area staff members used to bully her. Although she has filled compliant against her staff members for several times, the organizational authority has ignored her issue. This has led Fiona to undergo various mental and physical issues (Levén, Holmström and Mathiassen 2014).

Negative Impacts of Hotels on Employees and Employers

The cleaner staffs have faced humiliations for many times. Although they have complained for many times, the higher authority has not paid much attention to it. They have not taken any steps to deal with the situation. This is one of the major discouraging factor of the organization.

There are some positive effects of the hotel on its employees and employers, such as-

According to the hotel staff members Fiona the salary of the hotel is lucrative. The organizational authority pays high salary to their employee which is highly beneficial for the employees. It draws the attention of a large number of job seekers. It is important for every business organization to remunerate its employees in an appropriate manner. It helps the organization to retain employees for a long period of time. It is one of the major reasons for the employees of Hotel to choose the organization for their career. According to the hotel staff members Fiona, this is one of the major reasons for which she has chosen Hotel to start her career.

The principles, ethics and policies of the organization are also very transparent. The organizational management does not make any false promise. It accomplishes all the promise it makes. As opined by the hotel staff members Fiona, no other retailer will be able to maintain that much transparency like Hotel.

By providing high remuneration the employers have managed to retain loyal and efficient employee like- Fiona. It is highly beneficial for the growth of the organization to preserve employees who are committed towards the organization (Tjosvold, Wong and Feng Chen 2014). It influences the commitment of the employees towards the organization and helps the organization to provide uninterrupted service to their consumers.

Transparent relation with the employees helps the organizational authority to maintain reputation among the employees and helps the organizational management to prevent many obstacles like labor strike, company lock out.

There are various negative impact of the organizational structure of Hotel on the life of employees and employer, such as-

Due to lack of free time the employees often face challenge to maintain the balance between the family and workplace. The female employees, who are married, have family and kids often face this issue. It has become very hard for the employees to continue their job.

Due to high work pressure in the workplace and long hours work, employees often fall sick. They suffer from various health issues like depression, stress and many other health issues. As stated by the hotel staff members Fiona, she had taken a long break of one year to overcome from the depression. She has stated further that the employees of the hotel often suffer from stress and anxiety due to excessive work pressure and sometime bully by the higher authority.

The female employees often face physical and verbal assault from the local hooligans. They suffer from mental stress due to such occurrences.

Although Hotel provides high salary to its staff and try to maintain transparency with the employees, there are some loopholes in the organizational structure of the Hotel, such as- negligence, no sick leave or extra leave. This has led the employees to resign from their post. This puts a negative impact on the employer as well. The employer fails to retain the loyal employees for a very long time. There is always a shortage of staff in the organization which is harmful for the organization to ensure the growth of the organization and match the expectation level of the consumers.  In this competitive era, it is important for every business organization to provide uninterrupted service to the consumers to remain the favorite brand of the consumers. However, Hotel often faces difficulties to beat its rivals and remain in the competition (Lupton and Warren 2016).

It has been experienced by both employees and employers. Due to such negligence of the organizational authority employees often suffer from various mental and physical issues. This leads the organization to face labor crisis often which is harmful for the organization.

The positive impact of Hotel is also experienced by the employees. According to the hotel staff members Fiona, the ethics and principles of Hotel is important for the organizational authority.

Both negative and positive impact of Hotel is consistent (Van Der Vegt et al. 2015). As opined by the hotel staff members apart from various flaws, ethics and principles of Hotel is important for the organizational authority. It helps the organizational management to avoid any kind of unethical or unlawful practices. The negative impacts are also consistent. The organizational authority has not taken any steps to resolve the issues of the employees. Eventually the organizational authority has failed to resolve their issues as well (Guillaume et al. 2014).

After going through the whole case study which is also a research paper, it can be stated that although, UK has adopted many new policies to influence the hotels of UK, there are many loopholes in the organizational structure of the  hotels (Doherty, Haugh and Lyon 2014). The growth of the hotels has put a significant impact on the financial infrastructure of United Kingdom.  hotels have undergone various modifications in last few years. It has implemented many new techniques to reduce the production cost and understand the market demand and achieve the desired position in the industry. However, there are some flaws remain in the organizational structure, such as – security issues of the employees, lack of performance appraisal and reward system in the organizational structure, lack of leave policy and so on. Due to weak organizational policies employees often faces various obstacles in their workplace. Many hotels does not offer sufficient leaves to their employees to take rest or overcome health issues (Odaga et al. 2014). This is not only harmful for the employees but also for the future of the hotels. The employees of the hotels of UK often switch their job. This has led the organization to face various issues like shortage of staff, low productivity and lack of profitability. Many organizational authorities do not pay much attention to the safety issue of their employees which is harmful for the organizational development (Galliers and Leidner 2014). It is not suitable for the brand image of the business organization. It is important for every organizational management to maintain healthy relation with the internal stakeholders to run any business organization successfully. They play the most crucial role in the development of the organization. It is the responsibility of the organizational management to ensure safety of the employees.  Many employees of UK hotels often face security issues in their workplace (Choi and Rainey 2014). They often experience bully and humiliation in their workplace as well as they suffer from various kinds of verbal and physical assault from the goons. The security of the hotelss is also at stake. This may lead the  hotelss to face an awful consequence in future.  Due to increasing demand of the consumers and market competition, the duty of the hotel staff memberss and other employees of the  hotelss have become very much stressful. This leads the employees to go through various health issues. Due to lack of physical fitness, the employees of the  hotels now a day’s fail to give their best performance to achieve organizational target. This has restricted the growth of the  hotelss to some extent.

To ensure the development of Hotel, the organizational management of the organization must adopt three most efficient changes which will be beneficial for the employee and employers both, such as:

Employees are considered as one of the pillar of the organization. The organizational management of every business organization must ensure the security of the employees. It fosters employee’s performance (Zhang et al. 2014). It provides a sense of importance among the employees which increases the commitment level of the organization towards the organization. It improves the performance quality of the employees as well as the organization. In order to achieve the desired target, it is one of the major responsibilities of the organizational authority to provide a safety and healthy atmosphere to the employees. Hence, they can actively participate in establishing a bright future of the organization. Organizational safety is not only required for the employees, it is beneficial for the organization as well. High security is always required in an organization to protect its assets from thieves and goons. As per the given case study it can be stated that UK’s  hotels Hotel must appoint responsible and efficient security person to ensure security of the employees as well as the organization. They must provide extra security to their female employees to avoid issues like physical assault, verbal abuse which is harmful for the brand image of the organization. Employee security is an integral part of the organizational strategy. The organizational management of Hotel must pay close attention to the fact (Brillo et al. 2015).

The organizational management must strengthen their leave policy for the employees. They must include some sick leave policy into their rulebook (Bridges and Bridges 2017). It is no possible for the employees to work for 60 hours in a week and the work of the employees in the  hotels has become very much stressful. This has led the employee to suffer from various mental and physical issues. It is the responsibility of the organizational management to offer some extra leave to their employees to overcome their health issues and take rest so they can participate in the organizational function more actively. As per the given case study, it can be stated the organizational management of Hotele does not offer sick leave or casual leave to their employees. This is harmful for the employee’s mental and physical health as well as for the organizational development. Due to illness, the focus of the employees has been shifted from the work. This is harmful for the growth of productivity of the organization. The organizational management must provide some extra leave to their employee to help them to maintain balance between their professional and personal life. The employees who have kids or married require some extra leaves to spend quality time to their family as well. The organizational management must consider the fact while establishing organizational policy. They must construct their organizational policy in such a manner so their employees can balance their personal and professional life and actively participate in the organizational function (Thamhain 2013). This is beneficial for the organizational growth as it will enhance the potentiality of the employees and help the organization to put a strong footprint in the industry.  To ensure the development of the organization, the management must maintain healthy relation with the employees (Arora 2015). By providing extra leave, the organizational management of Hotel will be able to maintain healthy and transparent relation with the staff members. Eventually Hotel will be able to obtain desired position in the industry, earn huge profit and beat other rival companies. It is evident in the given case study that organizational management of Hotel neglect the issues related to employees like bullying in the work place, humiliation and physical and verbal abuse. The organizational management must strengthen their policy to resolve these issues of the employees, as this issues are highly responsible to destroy the brand image of an organization. The organizational management of Hotel must avoid these issues for establishing a bright future for the organization. The organizational management must incorporate some effective policy like zero tolerance, work place violation. The organizational management must explain the punishment that can be faced by the employees for violating these policies (Armstrong and Taylor 2014).

Organizational management must maintain a healthy and interactive relation with the employees. They must establish a strong bonding with the employees by communicating with them on various issues. The organizational management must provide a strong platform to the employees to share their views over an issue. The organizational management must listen to all the complaints of the employees, identify the loophole in the organizational structure and try to resolve those issues as early as possible (Al Ariss, Cascio and Paauwe 2014). This will help the organization to strengthen the bonding between the employees and organizational management and increase the dedication of the employees towards the organization. It is evident in the given case study that the organizational management of the Hotel does not pay much attention to the complaints of their employees which leads the organization to face various obstacles like shortage of worker, lack of dedicated and efficient worker, low productivity. The organizational management must use some innovative and new communication tools to interact with the employees. Thus, they can share their vision, objectives with the employees and explain new changes that organization requires. On the other hand, employees can share their issues with the management. This will be helpful for the organizational management to identify their responsibility areas where they need to put more efforts to improve organizational structure as well as enhance the performance quality of the employees. In this competitive era, it has become very important for every business organization to maintain healthy relation with the employees as they play a crucial role in organizational development. Hotel must adopt some new techniques to resolve the issues that their employees are often facing. The use of effective communication tools like group discussion, blog, intranet and podcast will be helpful for the organizational management to retain employees for long time by communicating with them and resolving their issues (Aithal and Kumar 2016).

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